Real-World Case Studies and Customer Success Stories with Reachdesk Platform

Thales used Reachdesk to boost pipeline and ensure GDPR compliance in their global marketing. The team replaced gated content with... personalized gifting, increasing conversion rates. Reachdesk enabled stress-free management of prospect data and diverse, immersive campaigns. Internal gifting also energized the sales team. Thales saw higher conversion rates and improved engagement in less than a year.
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Reachdesk helped Sailthru boost webinar attendance to 76% by sending personalized eGift cards to attendees. Sailthru needed to replace physical... events and improve global reach for their marketing. Using Reachdesk, they created immersive webinar experiences, including a virtual cooking class with a celebrity chef. The solution enabled Sailthru to deliver branded, personalized gifts worldwide. This approach increased engagement and supported their ABM strategy across the US, EMEA, and APAC.
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Reachdesk helped Reputation automate and scale their gifting process. Before, sending 100 gifts took three people two days. Now, it... takes minutes. Reputation tracked every gift and saw $6 million in pipeline influenced. Marketing gifting alone drove $5 million in pipeline and a 1,233X ROI. The redemption rate for marketing sends reached 75.5%.
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Reachdesk helped Leadfeeder overcome digital fatigue during the Covid-19 pandemic. Leadfeeder used Reachdesk’s direct mail and eGift card features to... re-engage prospects who were not responding to digital outreach. The platform enabled Leadfeeder to send gifts and mail globally with minimal resources. As a result, Leadfeeder achieved an 85% prospect connect rate and a 384% return on investment. In one month, they closed five new deals directly influenced by Reachdesk.
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Reachdesk helped Verkada scale its gifting program 10x, making gifting the top outbound channel in EMEA. By switching to branded... building blocks, Verkada saw a 40% increase in ROI. Automation improved delivery accuracy from 60-70% to 95%. The program achieved a 99% redemption rate and lifted conversion rates by up to 5%. Gifting now drives more pipeline than email and earned a seven-figure annual budget.
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Swap used Reachdesk to send more gifts across three global offices. They saw 94% year-over-year growth in gifts sent from... 2024 to 2025. Their claim rate rose to 37% in 2025, up from 19% in the first three months. Swap unified their sales and customer teams with one gifting playbook. This helped them boost engagement and grow their sales pipeline.
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Reachdesk helped test IO automate direct mail in sales workflows. Manual campaigns that took over 4 weeks now take just... hours. SDRs use Outreach and Salesforce to track and personalize sends. Response rates jumped from 5% to 30%, a 600% increase. Customer acquisition cost dropped by 46%. SDRs save 2 workdays per campaign, focusing more on booking meetings and building pipeline.
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SentinelOne used Reachdesk to run creative direct mail and personalized gifting campaigns. These campaigns generated $1.1 million in sales pipeline.... SentinelOne achieved a 38.7X return on investment. The company used gifting to stand out and drive revenue. The strategy focused on marketing and sales teams.
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Rapid7 used Reachdesk to send data-driven gifts at scale. They achieved a 5837X return on investment. Event attendance improved after... using the gifting platform. The close rate reached 25%. Rapid7 built stronger relationships with clients through personalized gifting. The solution helped their marketing and sales teams stand out.
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Lacework used Reachdesk to speed up deal cycles and boost sales results. They added direct mail to their sales process.... This led to a 25% influence on their sales pipeline. The team closed deals faster. Gifting helped them stand out and connect with prospects.
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Reachdesk helped Iterable drive $12. 7M in pipeline growth. Iterable used integrated corporate gifting to create 350 pipeline opportunities. Executive...sponsor engagement reached 49%. The solution boosted engagement and expanded global reach. Iterable improved sales and marketing results with Reachdesk's gifting platform.
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Infinidat used Reachdesk's corporate gifting platform to boost event engagement. The company scaled its global marketing campaigns with targeted gifting.... This approach helped influence its sales pipeline. Infinidat improved marketing efficiency and drove more revenue. The case highlights the impact of data-driven gifting in B2B marketing.
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Cognism used Reachdesk to run hyper-personalized gifting programs. These programs helped Cognism improve engagement with prospects. The company saw an... increase in pipeline as a result. Reachdesk enabled Cognism to stand out with targeted gifts. The solution supported both sales and customer success teams.
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Cognism used Reachdesk to launch a hyper-personalized gifting campaign. They received 4,000 physical book requests from prospects. Over 3,000 unique... visitors engaged with their online hub. The campaign improved engagement and helped build pipeline. Cognism saw strong results from targeted gifting programs.
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Chili Piper used Reachdesk to improve their gifting strategy. They achieved a 74% claim rate on bundles in 2024. Their... overall engagement rate reached 62%. Using instant coffee gifts, they attracted over 150 webinar attendees. The company saw 4x growth in sends and improved global gifting efficiency.
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Infinidat used Reachdesk to improve event engagement and streamline global marketing campaigns. Before Reachdesk, Infinidat struggled with manual gifting processes... and limited regional reach. With Reachdesk, they scaled corporate gifting worldwide and integrated with their CRM for better tracking. The platform enabled high gift redemption rates and boosted pipeline generation. Infinidat reduced time spent on logistics and increased marketing efficiency.
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Cognism used Reachdesk to add gifting to their sales and customer success process. They activated and engaged dormant leads with... personalized gifts. The solution integrated with their Salesforce system. Cognism saw fast adoption and quick value. Their team built instant rapport with key stakeholders. They found gifting valuable for closing deals.
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Calabrio used Reachdesk to replace manual processes and spreadsheets. The team streamlined global direct mail and gifting into one platform.... They integrated Reachdesk with Salesforce to track ROI. SDRs now use gifting as part of their outreach sequence. Marketing and sales reps save time and focus on important tasks. This improved efficiency for both BDR and marketing teams.
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Reachdesk helped Contentsquare automate and expand their direct mail program worldwide. Before Reachdesk, teams in London, New York, and Sydney... spent hours on manual packaging and had limited campaign reach. Integrating Reachdesk with HubSpot, Salesforce, and Salesloft enabled global, personalized gifting and streamlined reporting. Contentsquare generated over $1M in opportunity pipeline and achieved a 100:1 ROI. Marketing and SDR teams now focus on high-value work and engage prospects more effectively.
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Thales used Reachdesk to boost pipeline and ensure GDPR compliance in global gifting campaigns. The marketing team faced challenges with... prospect hesitance and data privacy after GDPR. Reachdesk enabled personalized, compliant gifting, improving conversion rates and easing data management. Thales ran creative campaigns like "Data Universe" and "Lift," engaging both prospects and internal sales teams. The partnership led to higher conversion rates and stress-free campaign execution.
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Reachdesk helped Planet DDS move from manual, error-prone gifting to a self-serve platform. The company saw a 7x pipeline ROI... and created 20 opportunities in six months. Gift claim rates hit 93% during early adoption. Employees and customers now choose swag on demand, boosting engagement. The team eliminated storage hassles and sped up issue resolution with Reachdesk's support.
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Reachdesk helped Zappi deliver gifts and swag to employees and clients worldwide. Zappi needed a way to connect remote teams... and welcome new hires during a period without in-person events. Sourcing and shipping gifts globally was difficult and time-consuming. Reachdesk provided a scalable, sustainable gifting platform with global warehouses and vetted suppliers. Zappi saw faster, hassle-free delivery and improved employee engagement. The company used Reachdesk for campaigns like a global Pride celebration, boosting unity across teams.
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LeagueApps used Reachdesk to streamline direct mail and gifting. The marketing and sales teams added personalized gifts to outreach emails.... This helped them reach more prospects in the US and Canada. With the Salesforce integration, they tracked campaign impact and made data-driven decisions. LeagueApps doubled their direct mail pipeline and boosted response rates. Gifting became faster and more efficient for the whole team.
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Braze used Reachdesk to boost sales pipeline by integrating personalized gifting with Outreach campaigns. The sales team engaged prospects using... deep personalization at scale. Response rates and conversion to pipeline increased. The solution integrated directly with Outreach. Braze showcased customer success with eGifting. The team found the platform easy to use from the start.
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Salesloft used Reachdesk to add personalized gifting to their sales cadences. This helped them create memorable moments for prospects. They... achieved a 60X return on investment from their outreach. The integration sped up their sales cycle. Salesloft saw strong business results from data-driven gifting.
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Treasure Data used Reachdesk to improve post-event engagement and increase webinar registrations. The marketing team replaced in-person swag with QR... code-enabled gifting, making follow-ups more personal and efficient. This approach led to higher webinar attendance and better alignment between marketing, sales, and customer success teams. Reachdesk's global delivery network helped Treasure Data overcome logistical challenges and deliver a better customer experience.
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Apollo used Reachdesk to increase LinkedIn impressions by 1,000%. The platform helped Apollo boost global engagement through personalized gifting. Teams... across sales, marketing, operations, and customer success used Reachdesk to automate and manage gifting campaigns. The Salesforce integration allowed for automated gift triggers based on customer milestones. Apollo saw over two million organic LinkedIn impressions from employees in one month. Gifting also encouraged user-generated content and improved customer relationships.
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Reachdesk helped Cognism launch a unique campaign by distributing a book to B2B marketing leaders. The campaign generated 4,000 physical... book requests and 3,000+ unique visitors to an online hub. Reachdesk managed printing, storage, and global delivery, using personalized packaging and notes. Social media posts from recipients boosted campaign visibility. Cognism used Reachdesk’s digital gift vouchers to meet high demand, resulting in 966 books sold and 1,400 audiobook listeners.
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Chili Piper used Reachdesk to fix slow, error-prone gifting and swag processes. They automated campaigns, saving hours each week and... boosting team adoption by 4x. Global gifting became easy, with 74% claim rates on bundles and 62% overall engagement. Reachdesk helped Chili Piper run standout events, drive more referrals, and book more sales meetings. Personalized gifts and swag improved brand engagement and made every touchpoint memorable.
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Reachdesk helped Iterable drive $12. 7M in pipeline growth and 350 new opportunities. Iterable used Reachdesk to scale global ABM...and field marketing with personalized gifting. The platform enabled 12,000+ gifts sent since 2021, a 6X increase. Executive sponsor engagement hit 49%, boosting closed-won rates. Integrations with Salesforce and other tools streamlined workflows and improved campaign tracking.
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Screenloop used Reachdesk to send personalized gifts to prospects and customers worldwide. They wanted to boost sales outreach and meeting... attendance in a competitive market. By adding gifting to their outreach, Screenloop saw a 66% increase in email reply rates and over 75% meeting attendance. The team also used Reachdesk for account-based marketing and customer thank-yous. Gifting became a key part of their sales and marketing strategy.
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Salesloft used Reachdesk to add personalized gifting to their sales cadences. Their sales and marketing teams sent gifts like coffee... and lunch vouchers to prospects at key stages. They also sent unique, personal gifts based on what they learned about each prospect. This approach helped Salesloft close deals faster and build stronger relationships. With Reachdesk, Salesloft achieved a 60X ROI on their outreach.
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Sprout Social used Reachdesk to scale corporate gifting and drive growth. The team increased gifting activity 15X, sending over 700... gifts in August, up from 44 in January. This strategy helped generate $1.4 million in monthly recurring revenue by building stronger customer relationships. Reachdesk enabled personalized outreach, improved onboarding kits, and creative swag management. The platform's integration with Salesforce and clear guidelines ensured compliance and easy adoption across teams.
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Agillic used Reachdesk to automate direct mail and gifting campaigns. They wanted to break through crowded digital channels and reach... key decision makers in new markets. By integrating Reachdesk with their CRM, Agillic sent personalized gifts and messages at scale. This led to a 52% increase in response rates and a 21% rise in demo and discovery call attendance. Agillic also built £900,000 in new pipeline in the UK within six months.
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Cognism used Reachdesk to launch a unique book campaign targeting B2B marketing leaders. They offered a physical book, an online... hub, and an audiobook to boost engagement. The campaign generated 4,000 physical book requests and 3,000+ unique visitors to the online hub. Reachdesk managed printing, storage, and global distribution, helping Cognism deliver a standout customer experience. The campaign also drove 1,400 audiobook listeners and 966 physical books sold.
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Sprout Social used Reachdesk to scale corporate gifting and drive growth. The team increased gifting activity 15X, sending over 700... gifts in August, up from 44 in January. This strategy helped generate $1.4 million in monthly recurring revenue by building stronger customer relationships. Reachdesk enabled personalized outreach, improved onboarding kits, and creative swag management for events. The platform's integration with Salesforce and clear guidelines ensured compliance and team adoption.
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BILL Spend & Expense used Reachdesk to boost meeting show rates by 15%. The team sent personalized gifts to customers... at key moments. This helped increase engagement and drive more deals. Reachdesk made it easy to automate gifting and track results. The platform helped the team build stronger customer relationships and improve retention.
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BILL Spend & Expense used Reachdesk to boost meeting show rates by 15%. The team wanted to increase brand awareness... and drive more demo attendance. They used data-driven gifting campaigns to incentivize customers and prospects. Reachdesk helped them exceed their goal for card provider transitions by 100 companies. The partnership led to deeper customer connections and renewed collaboration.
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BILL used Reachdesk to increase meeting show rates by 15%. The platform helped BILL boost brand awareness. BILL created memorable... experiences for prospects and customers. The company used gifting to incentivize engagement. Reachdesk supported both marketing and customer success teams. BILL saw improved results from data-driven gifting campaigns.
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Hokodo used Reachdesk to boost their sales pipeline with gifting automation. They saw their sales meeting show rate rise from... 75% to over 90%. Deals that included gifting were three times more likely to close. Hokodo's SDR team quickly adopted the platform, using personalized gifts at key customer milestones. The company also achieved a 42% redemption rate for eGifts and 67% for marketplace items.
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BILL Spend & Expense used Reachdesk to boost meeting show rates by 15%. They wanted to improve sales outreach and... increase demo attendance. The team used data-driven gifting campaigns to raise brand awareness and help customers switch card providers. Reachdesk enabled them to send branded gifts and gift cards, making the process easy. As a result, they exceeded their goal by moving 100 companies to a new card provider and deepened connections with prospects.
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Employment Hero used Reachdesk to automate and scale global gifting campaigns. Before Reachdesk, manual processes made gifting slow and hard... to track. With Reachdesk, the team integrated gifting into Salesforce and Marketo, making it easy to measure impact. In the first year, Employment Hero influenced $1.6M in revenue and achieved a 98% redemption rate on partnership gifting. The platform helped improve meeting attendance and pipeline engagement across the UK, APAC, and Canada.
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Workhuman used Reachdesk to run three hyper-personalized gifting campaigns. These campaigns influenced over $10M in pipeline and drove $70M+ in... progression. Workhuman achieved a 34% conversion rate and booked 34 meetings from 100 event bundles. The strategy focused on driving meetings and event engagement. Workhuman used data-driven gifting to boost sales results.
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Paycor used Reachdesk to boost meeting bookings and sales pipeline. They saw a 160% increase in response rates quarter over... quarter. Paycor sourced over 7,700 new opportunities with data-driven gifting. The campaign delivered a 272X return on pipeline. Direct mail helped Paycor stand out and drive more revenue.
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Reachdesk helped Workhuman transform their corporate gifting strategy. Workhuman faced issues with unreliable tech, poor fulfillment, and no ROI tracking... from their old provider. With Reachdesk, they streamlined workflows, scaled global campaigns, and integrated gifting with their CRM. This led to over $10M in influenced pipeline and $70M+ in progression from just three campaigns. They achieved a 34% conversion rate and booked 34 meetings from 100 event bundles. Workhuman sent 1,355 personalized gifts globally, reaching a 96% claim rate and boosting event engagement.
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Reachdesk helped Paycor boost response rates by 160% and generate 7,763 new opportunities. Paycor's sales team used Reachdesk to automate... and personalize direct mail, making gifting faster and easier. The platform increased direct mail adoption from 40% to 60%. Paycor saw a 44% rise in meetings booked and achieved a 272X pipeline ROI. Data-driven gifting let Paycor target top prospects and track real-time results.
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Rapid7 used Reachdesk to boost their account-based marketing. They sent personalized gifts and vouchers to prospects and customers. This helped... increase event attendance and build stronger relationships. Rapid7 saw a 5837X ROI and a 25% close rate. They generated 324 opportunities and influenced $690K in revenue. The team also improved their gift redemption rate to 49%.
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Lacework used Reachdesk to run creative direct mail and gifting campaigns. The marketing team sent personalized gifts to targeted accounts... and webinar attendees. These campaigns helped close deals faster and influenced 25% of Lacework’s sales pipeline. The team also saw strong ROI, with one deal closing in just 38 days after a webinar. Lacework now uses Reachdesk for all stages of the sales cycle, from top-of-funnel to deal closing.
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SentinelOne used Reachdesk to launch creative direct mail and gifting campaigns. They targeted C-level executives and practitioners with curated gifts... to engage new accounts. Using Reachdesk’s integrations with Marketo and Salesforce, they tracked and re-engaged leads. Their campaigns generated $1.1 million in pipeline and achieved a 38.7X ROI. The team saw a 44% redemption rate and influenced $1.9 million in potential revenue.
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SentinelOne used Reachdesk to launch creative direct mail and gifting campaigns. They targeted C-level executives and practitioners with personalized gifts.... Using Reachdesk’s integrations with Marketo and Salesforce, they tracked and re-engaged leads. The campaigns generated $1.1 million in pipeline and achieved a 38.7X ROI. SentinelOne saw a 44% redemption rate and influenced $1.9 million in potential revenue.
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Lacework used Reachdesk to run creative direct mail and gifting campaigns. The marketing team sent personalized gifts to targeted accounts... and webinar attendees. These campaigns helped close deals faster and influenced 25% of Lacework’s sales pipeline. The team saw strong ROI, with one deal closing in just 38 days after a webinar. Lacework now uses Reachdesk for all stages of the sales cycle, from top-of-funnel to closing.
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Reachdesk helped LASSO achieve an 80%+ gift claim rate, up from 77% in the first year. LASSO used Reachdesk to... send gifts that increased demo attendance and reduced no-shows. The platform enabled multiple teams to send gifts independently, removing bottlenecks. LASSO replaced manual swag logistics with a self-serve Store Portal for employees and events. Customer marketing and SDR teams used personalized gifting to boost engagement and pipeline activity.
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Cvent used Reachdesk to personalize outreach with gifting and direct mail. This approach became their 4th highest converting channel. The... strategy helped Cvent capture high-quality leads. It also increased conversions and pipeline across teams. Cvent improved marketing and sales results with targeted gifting.
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Cvent used Reachdesk to boost lead conversion and pipeline growth. The marketing, sales, and customer success teams integrated gifting and... direct mail into their outreach. Gift cards and personalized gifts helped engage prospects and win back former customers. Reachdesk’s global reach and platform integrations made gifting easy and compliant. Gifting became Cvent’s fourth highest converting channel, with over 100 campaigns launched in two years.
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