Netsuite CRM Overview

NetSuite CRM provides a real-time, 360-degree customer view, streamlining lead-to-cash processes and improving sales performance. It integrates with Oracle Eloqua for bi-directional record updates.

Use Cases

Customers recommend Workflow Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Netsuite CRM.

Other use cases:

  • Lead Tracking
  • Engagement Management
  • Lead Management
  • Helpdesk Management
  • Customer Case Management
  • Account Management
  • Campaign Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Netsuite CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Internal Communications
  • Improve Consistency
  • Improve Efficiency
  • Scale Best Practices
  • Improve Navigation
See all business priorities See less business priorities

Netsuite CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Netsuite CRM works with different mediums / channels such as Phone Calls.

Netsuite CRM's features include Recording, Dashboard, and Personalization. and Netsuite CRM support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Netsuite CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...However, with the use of workflows and suitescripts, you can make the software do many things...." Peer review by Kristen R, Technology Product Manager, Financial Services

Peer review evidence (same sources as the product rating summary)

"...What I like best is the ability and ease of creating segments, work flows and web forms...." Peer review by Allison R
"...Organizing & segmenting email contact lists...." Peer review by Strategist in Marketing
"...The CRM toolkit possesses opportunity management, sales forecasting, quote and order management, and incentive compensation management modules. ..." 10 Best CRM Software for your Business

Netsuite CRM, Vtiger Sales CRM, Commence, Clio, SalesNOW, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Netsuite CRM

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Netsuite CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Netsuite CRM Customer wins, Customer success stories, Case studies

How does Netsuite CRM facilitate Workflow Management?

How can Netsuite CRM optimize your Contact List Management Workflow?

How does Netsuite CRM address your Proposal & Quote Management Challenges?

Why is Netsuite CRM the best choice for Lead Tracking?

What solutions does Netsuite CRM provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Netsuite CRM solved their CRM needs. Cuspera uses 1378 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Oracle is supporting the Africa Clinical Research Network (ACRN) by providing its clinical trial and safety applications to advance clinical research in Africa. The collaboration has launched the PRO...TECT-Africa trial, focusing on pre-eclampsia in pregnant women. Oracle's cloud platform aims to enhance trial efficiency and safety, contributing to equitable medical innovation across the continent.

Read on →
 

Oracle supports Africa clinical trial network's first study

Oracle is supporting the Africa Clinical Trial Network's inaugural study by providing its technology solutions to enhance trial management and data analysis.

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The Department of War Announces Agreement with Oracle to Deploy AI ...

Oracle has entered into an agreement with the Department of War to deploy advanced AI capabilities on classified cloud networks. This collaboration aims to enhance the U.S. military's AI-first strate...gy, improving decision-making and operational capabilities. Oracle's AI strategy emphasizes openness and interoperability, allowing the Department to adopt cutting-edge AI innovations while maintaining data control.

Read on →
 

JVCKENWOOD - Consumer Electronics - Large

Yokohama, Japan

JVCKENWOOD used Oracle Cloud ERP and Cloud EPM to modernize its accounting and business processes. The company automated manual tasks and improved data accuracy. Management now makes better decisions... with consolidated data. Sales and inventory forecasts are linked to a central system. JVCKENWOOD reduced costs and removed inefficiencies with Oracle's cloud solutions.

 

Karuna Trust - Non Profit Organization Management - Large

Bengaluru, India

Oracle Health helped Karuna Trust digitize over 35 primary health centers in India. The Cerner Millennium EHR enabled staff to maintain electronic health records and streamline patient triage. During... COVID-19, clinics used digital forms to identify and manage high-risk patients, minimizing cross-contamination. The CovSAFE app supported door-to-door screening and telehealth, improving early detection and follow-up. Karuna Trust's PHCs became role models for digital healthcare in rural India.

 

Johnson Controls - Manufacturing - Very Large

Cork, Ireland

Johnson Controls used Oracle Cloud Applications to unify its global operations. The company replaced 150 ERP systems with a single Oracle Cloud ERP platform. This move improved financial visibility a...nd made budgeting and forecasting easier. Oracle Cloud SCM helped Johnson Controls manage suppliers and automate invoice processing. Oracle Service enabled faster job completion and better customer service. The company also reduced its carbon footprint by moving away from legacy systems.

Grace Loves Lace Marries NetSuite CRM and Demand Planning for an Exceptional Bridal Experience

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Frequently Asked Questions(FAQ)

for Netsuite CRM

What is Netsuite CRM?

NetSuite CRM software is a cloud solution that delivers a real-time, 360-degree view of the customers. It helps to increase sales and revenue and acquire customers.

NetSuite CRM provides information across the entire customer lifecycle from lead through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. It also delivers quotes, order management, commissions, sales forecasting, and integrated e-commerce capabilities.

Key features of NetSuite CRM include streamlining lead-to-cash processes, elevates productivity across the organization with a 360-degree view of customers, manages global sales and services organizations, and improves sales performance through forecasting, upsell and commission management and more.

What is Netsuite CRM used for?

Netsuite CRM is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Contact List Management and Proposal & Quote Management .

What are the top features of Netsuite CRM?

Recording, Dashboard and Personalization are some of the top features of Netsuite CRM.

Who uses Netsuite CRM?

Netsuite CRM is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Netsuite CRM alternatives?

Vtiger Sales CRM, Commence, Clio and SalesNOW are popular alternatives for Netsuite CRM.

Where is Netsuite CRM located?

Netsuite CRM is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Netsuite CRM for workflow management and contact list management

Netsuite CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.04/5

Read Reviews (216)
Analytics

3.99/5

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.04/5

Read Reviews (216)
Analytics

3.99/5

Read Reviews (25)

Software Failure Risk Guidance

?

for Netsuite CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Netsuite CRM

Oracle Corporation News

Partnership

Introducing Cloudflare@Oracle Cloud Infrastructure: Supercharge Applications and AI Workloads on OCI

Oracle and Cloudflare have partnered to enhance application performance and AI workloads on Oracle Cloud Infrastructure (OCI). This collaboration integrates Cloudflare's network capabilities with OCI's cloud services, aiming to improve speed, security, and reliability for enterprise applications and AI solutions.

Awards

Oracle Achieves 11th Consecutive Year as Leader in Gartner Magic ...

Oracle has been recognized as a leader in the 2026 Gartner Magic Quadrant for Warehouse Management Systems for the 11th consecutive year. This accolade highlights Oracle Fusion Cloud Warehouse Management's capabilities, including AI-driven efficiency, real-time inventory visibility, and advanced automation. These features help businesses improve operational efficiency, reduce costs, and enhance customer satisfaction.

Awards

Oracle named Gartner warehouse leader for 11th year

Oracle has been named a Leader in the 2026 Gartner Magic Quadrant for Warehouse Management Systems for the 11th consecutive year. The recognition highlights Oracle Fusion Cloud Warehouse Management's AI-powered fulfillment, real-time inventory visibility, and advanced warehouse automation capabilities, which enhance operational efficiency and decision-making for warehouse teams.

Product

Graal Commercial Support Entitlements for Oracle Database Products

Oracle announces Graal commercial support entitlements for its database products, enhancing performance and integration capabilities for enterprise users.

Oracle Corporation Profile

Company Name

Oracle Corporation

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Financials

IPO