Netsuite CRM Overview

NetSuite CRM provides a real-time, 360-degree customer view, streamlining lead-to-cash processes and improving sales performance. It integrates with Oracle Eloqua for bi-directional record updates.

Use Cases

Customers recommend Workflow Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Netsuite CRM.

Other use cases:

  • Lead Tracking
  • Engagement Management
  • Lead Management
  • Helpdesk Management
  • Customer Case Management
  • Account Management
  • Campaign Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Netsuite CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Internal Communications
  • Improve Consistency
  • Improve Efficiency
  • Scale Best Practices
  • Improve Navigation
See all business priorities See less business priorities

Netsuite CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Netsuite CRM works with different mediums / channels such as Phone Calls.

Netsuite CRM's features include Recording, Dashboard, and Personalization. and Netsuite CRM support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Netsuite CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...What I like best is the ability and ease of creating segments, work flows and web forms...." Peer review by Allison R

Peer review evidence (same sources as the product rating summary)

"...I've never had trouble accomplishing any type of personalized series or triggered workflow that I've conceived of...." Peer review by Jordan R., Marketing and Advertising
"...Increased customer contact, increased revenue...." Peer review by Ken Hogan, Banking
"...The numbers they quote are meaningless and will change by 50% in a ten minute conversation...." Peer review by Timothy B, Webmaster, Internet

Netsuite CRM, Scratchpad, Less Annoying CRM, Teamgate CRM, monday sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Netsuite CRM

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Netsuite CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Netsuite CRM Customer wins, Customer success stories, Case studies

What makes Netsuite CRM ideal for Workflow Management?

How efficiently Does Netsuite CRM manage your Contact List Management?

How can Netsuite CRM enhance your Proposal & Quote Management process?

How can Netsuite CRM enhance your Lead Tracking process?

How can Netsuite CRM optimize your Engagement Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Netsuite CRM solved their CRM needs. Cuspera uses 1378 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

U.S. Department of Defense - Defense - Very Large

Oracle Secures $7 Billion Pentagon IT Modernization Agreement

Washington, D.C., USA

Oracle has secured a $7 billion, 10-year enterprise software agreement with the U.S. Department of Defense to modernize its IT infrastructure. The contract consolidates Oracle's software licenses and... support across the Pentagon, aiming to enhance interoperability, reduce cybersecurity risks, and streamline software procurement. The deal includes Oracle's cloud-based SaaS applications and AI technology, supporting mission-critical scenarios.

Read on →
 

U.S. Department of War - Defense - Very Large

Pentagon Consolidates Oracle Software Into One $6.99B, 10-Year Contract

Arlington, USA

The U.S. Department of War awarded Oracle a $6.99 billion, 10-year contract to consolidate its on-premises software across all military branches and intelligence agencies. This sole-source contract i...s expected to save $441 million and locks out competitors for a decade, providing Oracle with a stable revenue base amid its financial challenges.

Read on →
 

U.S. Department of War - Defense - Very Large

Oracle wins $7 billion Pentagon software contract

Washington D.C., USA

Oracle secured a 10-year contract worth up to $6.99 billion from the U.S. Department of War to consolidate Oracle software licenses across military branches. The deal, part of the Enterprise Software... Initiative, includes on-premises licenses, maintenance, consulting, and SaaS offerings. It aims to streamline procurement and enhance cloud and AI capabilities, generating significant taxpayer savings.

Read on →
 

UCC Group - Restaurants - Large

Kobe, Japan

Oracle Fusion Cloud SCM and ERP helped UCC Group, Japan’s largest coffee producer, modernize its supply chain and finance systems. UCC expects to save over $20 million a year by optimizing inventory ...and reducing storage costs. The company replaced legacy systems with Oracle’s cloud applications, streamlining procurement, inventory, and planning. Oracle Integration connected UCC’s core systems and enabled centralized data management. The migration supports UCC’s business growth and global expansion.

Read more →
 

Uber - Transportation/Trucking/Railroad - Very Large

San Francisco, USA

Uber uses Oracle Cloud Infrastructure to speed up innovation and cut costs. The company moved key workloads to OCI for better security, flexibility, and price. This helps Uber launch new products fas...ter and improve last-mile logistics for retail. Uber aims to boost profitability and deliver better experiences for both consumers and earners. The partnership supports Uber’s shift to a broader delivery and mobility platform.

Read more →
 

TTX - Transportation/Trucking/Railroad - Large

Chicago, USA

TTX used Oracle Cloud to modernize its business processes and break down information silos. The company consolidated 14 systems into one integrated platform, streamlining SKUs from 2,600 to 740. Orac...le Fusion Cloud ERP, HCM, and SCM enabled TTX to adapt quickly during the pandemic and improve remote work. Enhanced analytics and quarterly updates helped TTX control costs and improve inventory management. TTX now benefits from better data visibility and ongoing process improvements.

Read more →

Grace Loves Lace Marries NetSuite CRM and Demand Planning for an Exceptional Bridal Experience

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Netsuite CRM

What is Netsuite CRM?

NetSuite CRM software is a cloud solution that delivers a real-time, 360-degree view of the customers. It helps to increase sales and revenue and acquire customers.

NetSuite CRM provides information across the entire customer lifecycle from lead through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. It also delivers quotes, order management, commissions, sales forecasting, and integrated e-commerce capabilities.

Key features of NetSuite CRM include streamlining lead-to-cash processes, elevates productivity across the organization with a 360-degree view of customers, manages global sales and services organizations, and improves sales performance through forecasting, upsell and commission management and more.

What is Netsuite CRM used for?

Netsuite CRM is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Contact List Management and Proposal & Quote Management .

What are the top features of Netsuite CRM?

Recording, Dashboard and Personalization are some of the top features of Netsuite CRM.

Who uses Netsuite CRM?

Netsuite CRM is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Netsuite CRM alternatives?

Scratchpad, Less Annoying CRM, Teamgate CRM and Monday Sales CRM are popular alternatives for Netsuite CRM.

Where is Netsuite CRM located?

Netsuite CRM is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Netsuite CRM for workflow management and contact list management

Netsuite CRM Competitors

Netsuite CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.04/5 ★

Read Reviews (216)
Analytics

3.99/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.04/5 ★

Read Reviews (216)
Analytics

3.99/5 ★

Read Reviews (25)

Netsuite CRM Integrations

Netsuite CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.66/5 ★

Read Reviews (242)
Data Export

3.65/5 ★

Read Reviews (105)

Few API Integrations for Netsuite CRM

Shopify

4.43 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Calendar

4.64 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Facebook Lead Ads

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Sheets

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Facebook Pages

4.19 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Netsuite CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Netsuite CRM

Oracle Corporation News

Partnership

Oracle and AWS Deepen Strategic Collaboration as Enterprise Adoption of Oracle AI Database@AWS Accelerates

Oracle and AWS have expanded their strategic collaboration to enhance the Oracle AI Database@AWS, now available in 22 AWS Regions. This partnership accelerates customer migration and adoption, offering new capabilities like Oracle Exadata Database Service on Exascale Infrastructure. Enterprises such as CJ Olive Young and Kobalt Music Group are leveraging the service for critical workloads, benefiting from integrated AWS analytics and AI services.

Read more →
Partnership

Quantinuum and Oracle Partner to Accelerate Hybrid Quantum Compute Adoption on Oracle Cloud Infrastructure

Oracle and Quantinuum have formed a strategic partnership to integrate Quantinuum's Helios quantum computer into Oracle Cloud Infrastructure (OCI). This collaboration aims to advance hybrid quantum-AI computing for enterprise, academic, and research applications. The partnership will enable OCI customers to access Helios for complex workloads, enhancing computing efficiency and energy use.

Read more →
Product

Oracle Health’s AI-Powered Patient Portal Now Generally Available

Oracle Health has launched its AI-powered Patient Portal, now generally available in the U.S., integrating with Oracle Health EHR. The portal offers patients easy access to medical records, plain-language explanations of health data, and self-service tools for managing care, enhancing patient engagement and reducing administrative burdens on healthcare providers.

Read more →
Product

Oracle APEX AI Application Generator: Bringing AI to Enterprise App ...

Oracle has launched the APEX AI Application Generator, now available in OCI on Autonomous AI Database Serverless as part of Oracle APEX 26.1. This tool uses APEXlang, a new Application Definition Language, to enable AI-driven enterprise application development. It focuses on generating application definitions rather than implementation code, enhancing security and maintainability.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO