Financial Services Case Studies and Customer Success Stories with Opus Contact Center
Westminster Wealth Management
- Financial Services
- Small
London, UK
Opus Tech modernised Westminster Wealth Management’s IT with a secure, scalable cloud solution. The new system reduced monthly costs by... £3,000. Productivity increased by 15%. The solution improved efficiency and compliance. FCA-compliant tools helped streamline operations. Westminster Wealth Management now benefits from a modern, cost-effective IT setup.
Schroders Personal Wealth
- Financial Services
- Large
London, UK
Opus Tech helped Schroders Personal Wealth cut operating costs by over 50%. They unified mobile and voice recording into one... platform. Automated reporting saved one day per month in manual admin. Mobile recording costs dropped from £35 to £7.50 per user. The new system improved efficiency and reduced expenses.
James Hambro & Partners
- Financial Services
- Small
London, UK
Opus Tech helped James Hambro & Partners save £63,936 on mobile airtime and call recording costs. The company improved productivity... by moving all users to EE, gaining better 5G coverage and faster data speeds. Automated mobile voice recording ensured full MiFID II compliance. Manual processes were reduced, making compliance easier. The solution increased call visibility for the team.
Insurance Case Studies and Customer Success Stories with Opus Contact Center
Hood Group
- Insurance
- Medium
Southend-on-Sea, UK
Opus Tech helped Hood Group modernize its legacy systems with a new omnichannel contact centre. The solution was PCI-compliant and... flexible, supporting integrated communication channels. Hood Group saw a 15% increase in agent productivity. Customer satisfaction improved with real-time operational insights. The project focused on boosting efficiency and enhancing the customer experience.
Opus Tech built a new omnichannel contact centre for First Central Group in just 12 weeks. The centre now handles... 3.75 million minutes of inbound calls each month. Call routing options were reduced from 104 to 20, making it easier for agents and customers. Agent wrap time was cut by 100%. Contact centre uptime increased to 99.999%, improving reliability and customer service.
UK’s largest vein specialist
- Hospital & Health Care
- Medium
UK
Opus Tech used AI assist features to help the UK’s largest vein specialist. They reduced call wrap-up times in the... contact centre. Customer satisfaction scores increased by 30%. The solution focused on improving agent performance and customer experience. The project used contact centre technology and analytics tools. The result was faster service and happier customers.
Opus Tech deployed an AI-powered, Salesforce-integrated contact centre for Veincentre. The solution cut call wrap-up time by 10 minutes. Customer... satisfaction scores rose by 30%. Agent attrition dropped from 40% to 15%. The new system is scalable and supports omnichannel communication.
Retail Case Studies and Customer Success Stories with Opus Contact Center
UK Plumbing Supplies
- Retail
- Medium
UK
Opus Tech helped UK Plumbing Supplies increase revenue by over £200k. The solution used multi-site unified communications and a callback... feature. Centralised telephony reduced overall spend and improved billing transparency. UK Plumbing Supplies maximised sales opportunities and improved customer experience. The project focused on connecting multiple locations and streamlining communications.
Publishing Case Studies and Customer Success Stories with Opus Contact Center
Which
- Publishing
- Medium
London, UK
Opus Tech helped Which reduce their cost per contact by 18%. The solution saved over £9000 per month for Which.... Agents saved 45 seconds on every inbound call. Agent satisfaction and customer service improved. The project focused on customer experience and operational efficiency. Which saw measurable cost savings and better service outcomes.
Entertainment Case Studies and Customer Success Stories with Opus Contact Center
BGO
- Entertainment
- Medium
UK
Opus Tech helped BGO save £60k each year by switching to a fixed global mobile tariff. BGO eliminated unpredictable roaming... costs and gained better control over their mobile expenses. The new solution provided simple, transparent billing. This change improved BGO's financial forecasting and budgeting. BGO now avoids roaming bill shock and manages mobile costs with ease.
Consumer Services Case Studies and Customer Success Stories with Opus Contact Center
Dignity Funeral Directors
- Consumer Services
- Large
Birmingham, UK
Opus Tech helped Dignity Funeral Directors boost annual revenue by £6. 3 million. They unified communications with a scalable 8x8...enterprise voice platform. Advanced analytics improved data accuracy and visibility. The solution made operations more efficient. Dignity Funeral Directors saw better business results and more reliable information.
TrendAI adopts Claude Opus 5 to advance vulnerability prioritisation and virtual patching
TrendAI has adopted Claude Opus 5 from Anthropic to enhance its vulnerability prioritisation and virtual patching capabilities. This adoption allows... TrendAI to convert vulnerability intelligence into immediate protection, prioritising exploitable vulnerabilities and providing proactive protection before software patches are available. The integration supports TrendAI Vision Oneâ„¢, improving detection, forensic insights, and risk mitigation across hybrid environments.
