Real-World Case Studies and Customer Success Stories with NTT Cloud UC (formerly Arkadin Anywhere)

NTT DATA helped Pick n Pay create a stable SD-WAN network. The new network keeps stores connected during rolling blackouts.... This lets Pick n Pay process payments and serve customers even when power is out. In the first six months, Pick n Pay increased turnover by 1%. The solution uses satellite internet to avoid outages. The network is now more reliable and ready for future services.
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NTT and Uniphore helped Alliander, a Dutch utility, reduce unnecessary contact center calls by implementing a Visual IVR solution with WhatsApp integration. 66% of eligible... calls received a self-service link, and 60% of those started the self-service process. The project led to a 16% reduction in calls reaching agents. Agents now handle more complex issues faster, improving both customer and employee experience. The solution was deployed in just two months.
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NTT helped PT Bank Central Asia Tbk implement an enterprise metadata management solution using Talend Data Catalog. The bank needed... to modernize its data platforms to improve customer experience and ensure data quality. With the new system, BCA gained full visibility and traceability of its data, making it easier to manage risk and compliance. The solution also accelerated change management and improved time to market for data-driven projects. BCA now supports a culture of data-driven decision making across the organization.
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NTT helped the NTT INDYCAR SERIES create a digital transformation plan. The goal was to keep and grow their fan... base. NTT assessed their digital systems and worked with leaders to build a roadmap. They launched "Smart Sports" technology to improve fan engagement and race operations. The plan included smart venues, a mobile app, and AI-powered race control. INDYCAR now offers more immersive experiences and new ways to earn revenue.
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Ajinomoto Indonesia moved their legacy IT to a managed SD-WAN and private cloud with NTT DATA. They connected 50 sites... across Indonesia, improving application access and reducing IT complexity. The new setup cut costs and made their network more flexible. Their IT team can now focus on business goals, not daily operations. The private cloud gives them a strong base for future growth and innovation.
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NTT DATA helped Informa move over 10,000 phone numbers from seven systems to a single cloud-calling solution using Microsoft Teams and Genesys Cloud. Informa needed to... unify communications after rapid growth and acquisitions. The project was completed in just two to three months, much faster than usual, due to the pandemic. The new system reduced infrastructure costs and carbon footprint. Employees now use one telephony system, improving collaboration and support.
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3W Infra used NTT DATA's Global IP Network and DDoS Protection Services to improve network reliability and security. The company needed... strong redundancy and protection from DDoS attacks for its hosting services. NTT DATA provided dual ports, rapid provisioning, and proactive DDoS mitigation. Since adding DPS Max, 3W Infra has avoided downtime and latency issues from attacks. The partnership supports 3W Infra's growth and expansion plans.
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Türk Telekom International partnered with NTT DATA in 2015 to expand its global IP transit and backbone infrastructure. The collaboration enabled... TTI to quickly scale high-quality wholesale IP capacity for its clients. NTT DATA responded rapidly to urgent needs, such as adding ports during the pandemic within three days. The partnership grew over seven years, with both companies upgrading networks and deepening cooperation. Open communication and reliable service delivery built long-term trust and resilience.
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