Real-World Case Studies and Customer Success Stories with Matrix42

Matrix42 platform helped Finavia manage many types and large numbers of contracts. Finavia needed to meet strict regulations and maintain high service quality at 20 airports. The company faced challe...nges with contract management and compliance. Matrix42 provided a solution for smooth and safe contract management. This improved Finavia's ability to meet regulatory requirements and support airport operations.
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Matrix42 ITSM helped CORA, a major French retail company, simplify and digitize IT and business processes. CORA used the platform to unify service management across HR, IT, and other business lines. ...The solution managed 1,800 servers, 6,500 workstations, and over 19,000 mobile devices. The project focused on automation, cost monitoring, and improving employee experience. CORA's support director highlighted the importance of process unification and digitization for success.
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Matrix42 Digital Workspace Management helped HABAU GROUP automate IT assets, services, and processes. The company unified three IT departments and replaced manual asset management. Employees now use ...a self-service portal to order hardware, software, and services. Only three staff manage the entire tool for 3,000 users. The solution improved efficiency, reduced costs, and increased transparency across the group.
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Matrix42 IGA helped A-Insinöörit improve their IT processes. They used Matrix42's cloud-based SaaS for identity and access management. The company wanted a user-friendly and scalable service. Matrix4...2 IGA gave them more transparency, better usability, and easier audits. The solution also supported their digital transformation and remote work needs.
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Matrix42 IT Asset Management helped Habau Group automate assets, services, and process management. The company needed to unify three IT departments and replace manual asset and license management. Ma...trix42's Enterprise Service Management and Unified Endpoint Management connected the service catalogue, asset management, and service desk. Now, 3,000 employees use a self-service portal to request services, hardware, and software. Requests are automatically delivered and logged in the system.
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Matrix42 IT Service Management (ITSM) helped Laurea University of Applied Sciences improve support service processes. Laurea needed a single tool to serve both staff and students and wanted mobile ac...cess, which their old system lacked. Matrix42 ITSM provided a one-stop solution, boosting productivity and saving costs. The new system made support services more transparent, scalable, and user-friendly. Reporting became clearer and more flexible for Laurea.
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Matrix42 Unified Endpoint Management helped the University of Vienna standardize software asset management. The university replaced two old systems with one integrated solution. They now track assets..., licenses, and costs in one place. The system manages 19,200 clients and 268 software products. Since 2015, they have processed 265,000 transactions. IT managers now have better control and daily reports on assets and licenses.
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Matrix42 Software Asset Management helped Université de Vienne control software asset management. The university needed to unify processes and gain better visibility over assets, licenses, and costs.... They replaced two old systems with one reliable solution. The new system managed 265,000 transactions since 2015 and supported 19,200 active users. The university now rents 268 software products and improved compliance and cost control.
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Matrix42 Enterprise Service Management helped Sprinkenhof standardize and automate IT service processes. Sprinkenhof needed a scalable IT management solution and aimed for ISO/IEC 27001 certification.... They used Matrix42's SAM tool to record IT assets and prepare for certification, with many requirements met through automation. A new ticketing system helped them address issues and integrate external partners. Sprinkenhof now has easy access to all IT assets and improved process efficiency.
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Matrix42 Software Asset Management helped Basler Kantonalbank (BKB) manage over 100 applications and complex license models. BKB needed better compliance and transparency in software licensing. Matri...x42 SAM and Crayon's managed service enabled fast license data capture, automated compliance checks, and monthly expert reviews. BKB saved money by reallocating unused licenses and discontinuing unnecessary applications. The solution improved audit readiness and reduced compliance risks.
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Matrix42 helped the City of Tampere meet strict data security and control needs. The city needed a service management solution that followed local regulations and kept data in their control. Matrix42... provided services in the local language and ensured data privacy with compliant cloud solutions. Local support teams delivered fast and reliable help. The City of Tampere now has a trusted European partner for service management.
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Matrix42 helped Tammerfors stad meet strict data security and compliance needs. The city needed a service management solution with local data ownership and support in Finnish. Matrix42 provided a com...pliant cloud solution and local expert support. Tammerfors now manages IT for over 340,000 residents across nine municipalities. The solution ensures data integrity and meets all regulatory requirements.
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Matrix42 IGA helped Metsähallitus make identity management easy. Metsähallitus needed a modern, flexible solution to replace their old identity management systems. They chose Matrix42 IGA after a pub...lic tender. The new system made onboarding and offboarding faster. It is easy to use and ready for future needs. Metsähallitus now saves time and has a better way to manage user identities.
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Matrix42 Enterprise Service Management helped GRIMME move from manual IT processes to a single, integrated system. Before, GRIMME managed tickets and assets with email and manual lists, causing confu...sion and wasted time. With Matrix42, they now track tickets, manage assets, and handle software orders in one place. The IT team has more transparency and better data. This change made IT support easier and improved how they serve users. Costs went down, and processes became simpler, though exact savings were not measured.
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Matrix42 ITSM helped WITTMANN Group merge two IT departments into one global unit. The company replaced multiple ticket systems with a unified service desk. This improved task assignment, knowledge s...haring, and process transparency. The new system cut process runtimes, reduced costs, and improved compliance. Users now benefit from easier onboarding and better service tracking.
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Matrix42 Unified Endpoint Management helped Fastweb standardize processes and improve asset, license, and cost visibility. Fastweb needed to manage device services for over 300 public sector organiza...tions in Italy. The solution covered 110,000 desktop nodes, 43,000 network nodes, 215,000 phones, 13,000 servers, and 9,000 firewalls. Fastweb now manages 390,000 nodes and serves 2.4 million customers worldwide. The project succeeded in the first year, and Fastweb is considering expanding to mobile devices and new sectors.
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