Real-World Case Studies and Customer Success Stories with Locobuzz

Locobuzz helped a fintech startup improve customer experience. The company wanted to manage social media, speed up response times, and... get better customer insights. Locobuzz integrated social media with Slack for central communication. First response time dropped from 30-40 minutes to 20 minutes. The resolution rate increased by 88%. The brand's social reputation score went up. Workflows became more streamlined with zero silos.
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Locobuzz Digital Command Center helped HDFC Bank monitor online trends and customer conversations. The solution gave real-time insights to understand... customers and address their needs quickly. HDFC Bank used the command center to improve brand experience and business outcomes. The tool enabled the bank to enhance customer service and support marketing goals.
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Locobuzz helped Fibe improve social media engagement and analytics. Fibe tracked all mentions across social media using Locobuzz. The platform... analyzed customer sentiment in conversations. Fibe gained insights into competitor campaigns and performance. Automated responses enabled faster customer service. Custom reports and dashboards gave Fibe key data at their fingertips.
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Locobuzz ORM Management Solution helped a leading lender improve customer relationships. The company managed about 300 customer conversations daily and... needed better response efficiency and compliance. Locobuzz enabled seamless social listening, holistic engagement, and regulatory alerts. Results included faster issue resolution, improved turnaround time, better ticket management, and a positive shift in customer sentiment. Engagement rates also increased, making the brand more competitive.
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Locobuzz helped India's Largest Bank manage a major crisis in 2020. The bank faced leadership changes, hidden loans, and a... regulatory moratorium that worried customers. Using Locobuzz's Online Reputation Management tools, the bank monitored mentions, gave fast responses, and shared clear updates. Real-time analytics guided their crisis communication. The bank kept customer trust, managed its reputation, and built a stronger foundation for growth.
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Locobuzz helped GCPL with their Black Box Command Center. GCPL's Digital and Brand Managers use it to monitor real-time conversations... and track brand progress. They engage with consumers and get insights for content and product development. This helps GCPL become a more digitally fit organization. The solution supports better engagement and decision-making.
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Locobuzz helped Titan improve customer experience during the lockdown. Titan used Locobuzz to add WhatsApp to its customer service. This... made it easy to reach more people and answer questions fast. In one year, Titan handled over 97,000 tickets and 370,000 customer messages. More than 64,000 users connected with Titan on WhatsApp. Titan also generated over 100 leads in two months. Customer satisfaction and engagement improved with quick responses and personal messages.
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Locobuzz helped an Indian bedding market leader improve customer satisfaction. The company wanted to boost its digital care and online... reputation. Locobuzz made customer response times faster and improved ongoing customer conversations. The brand saw better response management and higher operational efficiency. Their social reputation score increased, showing a stronger online presence.
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Locobuzz helped a growing Ed-Tech company manage a social media crisis. The company faced negative engagement and bad media mentions.... Locobuzz used real-time analytics and crisis management tools to track sentiment and media coverage. Their unified platform made it easy to respond to negative comments fast. Data-driven insights helped the company recover its market reputation.
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Locobuzz helped a growing Ed-Tech company manage a social media crisis. The company faced negative engagement and bad media mentions.... Locobuzz used real-time analytics and crisis management tools to track sentiment and media coverage. Their unified platform made it easy to respond to negative comments. Data-driven insights helped the company recover its market reputation.
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Forever 21 used the Locobuzz ORM system during the 2020 lockdown. The challenge was halted shipments and delayed updates, risking... customer satisfaction. Locobuzz enabled real-time engagement on Instagram, handling over 150 daily messages. The team gave personalized responses about order status and refunds. They used social listening to address negative feedback. As a result, Forever 21 reduced turnaround time, improved customer sentiment, and increased engagement and loyalty.
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Locobuzz helped a fintech startup improve customer experience. The company wanted to manage social media, respond faster, and get customer... insights. Locobuzz integrated social media with Slack for better communication. This made customer service easier and gave the team useful insights. The brand's social reputation score went up. First response time dropped from 30-40 minutes to 20 minutes. The resolution rate improved by 88%.
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Locobuzz helped Danube Properties automate customer experience. The company used AI-powered solutions to improve CX. The platform unified digital care... and social media management. Danube Properties scaled their customer support with Locobuzz. The solution enabled fast and scalable results for the real estate sector.
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Locobuzz helped a major fashion brand improve customer engagement and competitive intelligence. The brand struggled with limited reporting, disjointed insights,... and a narrow focus on competitors. Locobuzz provided unified analytics and market insights. First response time dropped from 5 hours to 30 minutes. The brand handled over 1.2 million tickets with sentiment analysis. Locobuzz also helped identify top content formats and best posting times.
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Locobuzz helped Apollo Hospitals manage a surge in customer queries during COVID-19. The hospital faced high inquiry volumes and slow... response times. Locobuzz provided social listening, automated categorization, sentiment analysis, and competition benchmarking. Tickets were replied to within 30 minutes and closed within 2 hours. The average first-level response time dropped to 6 minutes, 34 seconds. The average closure turnaround time dropped to 18 minutes, 14 seconds.
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Locobuzz helped an automobile company improve its online response management and social listening. The company had slow customer support and... trouble managing its online reputation. Locobuzz reduced first level response time from 10 to 3 hours. The net sentiment score increased to 8.18. Turnaround time dropped to 4 hours. The net promoter score rose to 4.2 stars.
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Locobuzz helped India's largest airline manage customer experience. The airline had fragmented customer data and a high volume of tickets.... Locobuzz integrated with Salesforce CRM to automate ticket management and handle safety alerts. First response time dropped from 30-40 minutes to 20 minutes. The resolution rate improved by 88%. Teams worked better together with no silos and better data insights.
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