Locobuzz: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Locobuzz
Brand: Locobuzz
Rating: 4.07 (281 reviews)

4.07 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Locobuzz - social media analytics and engagement platform,

AI Powered

Locobuzz Overview

Locobuzz is an award-winning platform for social media analytics, engagement, and customer experience management. It leverages AI, big data, and automation to streamline customer interactions and monitor marketing effectiveness.

Use Cases

Customers recommend Engagement Management, Social Media Management, Public Relations, as the business use cases that they have been most satisfied with while using Locobuzz.

Other use cases:

Social Media Marketing
Reputation Management
Campaign Management
Helpdesk Management
Training & Onboarding
Community Building
Funnel Analysis

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Locobuzz.

Other priorities:

Improve Digital And Social Presence
Build Brand Awareness
Increase Customer Life Time Value
Establish Thought Leadership
Improve Brand Engagement

See all business priorities See less business priorities

Locobuzz Use-Cases and Business Priorities: Customer Satisfaction Data

Locobuzz works with different mediums / channels such as Social Media.

Locobuzz's features include Dashboard, and Alerts: Popups & Notifications. and Locobuzz support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Locobuzz analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We offer Social Listening, Online Reputation Management, Digital Intelligence and Chatbots connected via dashboards under a singular tool, to deep dive into actionable Analytics and Insights...." Peer review from Locobuzz Solutions

Locobuzz, belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Locobuzz

Top Industries

Marketing and Advertising
Telecommunications
Banking

Popular in

Large Enterprise
Mid Market
Enterprise

Locobuzz is popular in Marketing And Advertising, Telecommunications, and Banking and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Locobuzz Use Cases

What benefits does Locobuzz offer for Engagement Management?

What solutions does Locobuzz provide for Public Relations?

How does Locobuzz facilitate Reputation Management?

27+ more Business Use Cases

29 buyers and buying teams have used Cuspera to assess how well Locobuzz solved their Social Media Marketing needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Consumer Goods

CASE STUDY Titan

Locobuzz helped Titan improve customer experience during the lockdown. Titan used Locobuzz to add WhatsApp to its customer service. This made it easy to reach more people and answer questions fast. I...n one year, Titan handled over 97,000 tickets and 370,000 customer messages. More than 64,000 users connected with Titan on WhatsApp. Titan also generated over 100 leads in two months. Customer satisfaction and engagement improved with quick responses and personal messages.

Banking

CASE STUDY A new age fintech startup

Locobuzz helped a fintech startup improve customer experience. The company wanted to manage social media, speed up response times, and get better customer insights. Locobuzz integrated social media w...ith Slack for central communication. First response time dropped from 30-40 minutes to 20 minutes. The resolution rate increased by 88%. The brand's social reputation score went up. Workflows became more streamlined with zero silos.

Consumer Goods

CASE STUDY GCPL

Locobuzz helped GCPL with their Black Box Command Center. GCPL's Digital and Brand Managers use it to monitor real-time conversations and track brand progress. They engage with consumers and get insi...ghts for content and product development. This helps GCPL become a more digitally fit organization. The solution supports better engagement and decision-making.

Banking

CASE STUDY HDFC Bank

Locobuzz Digital Command Center helped HDFC Bank monitor online trends and customer conversations. The solution gave real-time insights to understand customers and address their needs quickly. HDFC B...ank used the command center to improve brand experience and business outcomes. The tool enabled the bank to enhance customer service and support marketing goals.

Education

CASE STUDY A rising Ed-Tech company

Locobuzz helped a growing Ed-Tech company manage a social media crisis. The company faced negative engagement and bad media mentions. Locobuzz used real-time analytics and crisis management tools to ...track sentiment and media coverage. Their unified platform made it easy to respond to negative comments fast. Data-driven insights helped the company recover its market reputation.

Retail

CASE STUDY Forever 21

Forever 21 used the Locobuzz ORM system during the 2020 lockdown. The challenge was halted shipments and delayed updates, risking customer satisfaction. Locobuzz enabled real-time engagement on Insta...gram, handling over 150 daily messages. The team gave personalized responses about order status and refunds. They used social listening to address negative feedback. As a result, Forever 21 reduced turnaround time, improved customer sentiment, and increased engagement and loyalty.

Peers used Locobuzz for engagement management and social media management

Locobuzz Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.60/5 ★ Read Reviews (15)
Analytics	4.89/5 ★ Read Reviews (47)
Custom Reports	4.86/5 ★ Read Reviews (39)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.60/5 ★ Read Reviews (15)
Analytics	4.89/5 ★ Read Reviews (47)
Custom Reports	4.86/5 ★ Read Reviews (39)

Software Failure Risk Guidance

for Locobuzz

Overall Risk Meter

Low Medium High

Top Failure Risks for Locobuzz

Locobuzz Solutions Private Limited. News

Awards 20/08/2025

Locobuzz recognised by Microsoft as AI-first mover for customer experience management, ETCIO

Locobuzz has been recognized by Microsoft as an AI First Mover for its innovative AI-powered customer experience management solutions. The company leverages Azure GPT APIs to enhance agent capabilities, resulting in a 20-30% reduction in average handle time and a 25-40% increase in agent productivity. This recognition highlights Locobuzz's commitment to advancing AI in CXM and its partnership with Microsoft.

Product 20/08/2025

Unified CX platform Locobuzz can now be integrated with Google My Business to boost brands customer servicing

Product 27/06/2025

Locobuzz unveils ResponseGenie, a powerful generative AI technology to elevate brands' Digital Customer Experience

Locobuzz has launched ResponseGenie, a generative AI-powered response management tool built on Microsoft Azure OpenAI Services. ResponseGenie integrates ChatGPT capabilities to automate and enhance digital customer engagement. Early adopter Tata Neu reports faster response times, reduced agent workload, and improved customer experience. The solution targets brands seeking to optimize customer support through advanced AI-driven automation.

Awards 09/07/2024

Locobuzz recognised by Microsoft as AI-first mover for customer experience management - ETCIO

Locobuzz is recognized by Microsoft for its innovative use of AI in customer experience management.

Locobuzz Solutions Private Limited. Profile

Company Name

Locobuzz Solutions Private Limited.

Company Website

https://locobuzz.com/

HQ Location

B-707, Everest Chambers, Andheri-Kurla Road, Mumbai, Maharashtra 400059, IN

Employees

51-100

Social

Financials

PRIVATE