Locobuzz Overview

Locobuzz is an award-winning platform for social media analytics, engagement, and customer experience management. It leverages AI, big data, and automation to streamline customer interactions and monitor marketing effectiveness.

Use Cases

Customers recommend Engagement Management, Social Media Management, Public Relations, as the business use cases that they have been most satisfied with while using Locobuzz.

Other use cases:

  • Social Media Marketing
  • Reputation Management
  • Campaign Management
  • Helpdesk Management
  • Training & Onboarding
  • Community Building
  • Funnel Analysis
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Locobuzz.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Improve Brand Engagement
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Locobuzz Use-Cases and Business Priorities: Customer Satisfaction Data

Locobuzz works with different mediums / channels such as Social Media.

Locobuzz's features include Dashboard, and Alerts: Popups & Notifications. and Locobuzz support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Locobuzz analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features...." Peer review

Locobuzz, belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Locobuzz

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Banking

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Locobuzz is popular in Marketing And Advertising, Telecommunications, and Banking and is widely used by Large Enterprise, Mid Market, and Enterprise.

Locobuzz Customer wins, Customer success stories, Case studies

How does Locobuzz facilitate Engagement Management?

What makes Locobuzz ideal for Social Media Management?

How does Locobuzz facilitate Public Relations?

What solutions does Locobuzz provide for Social Media Marketing?

What makes Locobuzz ideal for Reputation Management?

29 buyers and buying teams have used Cuspera to assess how well Locobuzz solved their Social Media Marketing needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

A Leading Lender - Banking

Locobuzz ORM Management Solution helped a leading lender improve customer relationships. The company managed about 300 customer conversations daily and needed better response efficiency and complianc...e. Locobuzz enabled seamless social listening, holistic engagement, and regulatory alerts. Results included faster issue resolution, improved turnaround time, better ticket management, and a positive shift in customer sentiment. Engagement rates also increased, making the brand more competitive.

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Forever 21 - Retail

Forever 21 used the Locobuzz ORM system during the 2020 lockdown. The challenge was halted shipments and delayed updates, risking customer satisfaction. Locobuzz enabled real-time engagement on Insta...gram, handling over 150 daily messages. The team gave personalized responses about order status and refunds. They used social listening to address negative feedback. As a result, Forever 21 reduced turnaround time, improved customer sentiment, and increased engagement and loyalty.

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Hyundai Motor India - Automotive - Very Large

Locobuzz helped Hyundai Motor India unify customer experience across 900+ dealerships. Hyundai needed a system to deliver consistent service at scale. Locobuzz provided location intelligence to build... a centralized and intelligent ecosystem. This solution enabled Hyundai to manage digital customer interactions with speed and brand safety. The result was a unified CX standard across all locations.

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A leading real estate brand in India - Real Estate - Large

Locobuzz helped a leading real estate brand in India find and engage potential home buyers. The company develops residential, commercial, and retail properties and has over 30 projects in 15 cities. ...Locobuzz provided social media management and digital care tools. The platform enabled the brand to analyze competitor conversations and identify actionable online mentions. This improved their ability to connect with buyers and boost engagement.

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India's Largest Bank - Banking

Locobuzz helped India's Largest Bank manage a major crisis in 2020. The bank faced leadership changes, hidden loans, and a regulatory moratorium that worried customers. Using Locobuzz's Online Reputa...tion Management tools, the bank monitored mentions, gave fast responses, and shared clear updates. Real-time analytics guided their crisis communication. The bank kept customer trust, managed its reputation, and built a stronger foundation for growth.

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Protean eGov Technologies - Information Technology And Services

ResponseGenie and workflow automation helped Protean eGov Technologies keep customer experience smooth during an off-site. The system managed all customer queries across social media and digital chan...nels instantly and on-brand. Automation learned the brand voice and made every interaction feel human. Teams focused on high-value work while automation handled routine service. No customer question went unanswered, even in busy times.

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lightning

Peers used Locobuzz for engagement management and social media management

Locobuzz Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (15)
Analytics

4.89/5 ★

Read Reviews (47)
Custom Reports

4.86/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (15)
Analytics

4.89/5 ★

Read Reviews (47)
Custom Reports

4.86/5 ★

Read Reviews (39)

Software Failure Risk Guidance

?

for Locobuzz

Overall Risk Meter

Low Medium High

Top Failure Risks for Locobuzz

Locobuzz Solutions Private Limited. News

Product

Keyword Listening Made Easy with Locobuzz CX Suite

Locobuzz CX Suite enhances keyword listening by offering real-time data, advanced filters, and customizable dashboards. This tool helps businesses track specific keywords across platforms, providing insights into customer sentiment, market trends, and brand reputation. It simplifies the process, enabling companies to make informed marketing and customer experience decisions.

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Product

ResponseGenie: GPT-powered response generator for your CX

Locobuzz introduced Response Genie, a GPT-powered tool designed to enhance customer support by integrating automation with brand-specific knowledge. It addresses limitations of generic AI models like ChatGPT by using a Knowledge Base for context-aware, personalized responses. This tool improves efficiency, standardizes interactions, and supports multilingual communication, ultimately boosting customer engagement and satisfaction.

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Product

Social Scheduling Made Easy with Locobuzz

Locobuzz introduces a social scheduling tool designed to enhance social media management for businesses. This tool allows for advanced scheduling across multiple platforms, optimizing posting times based on audience behavior and platform-specific peak hours. It aims to increase engagement and streamline operations with features like a unified publishing calendar, collaboration workflows, and analytics-driven optimization, making it ideal for large businesses managing diverse social media accounts.

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Partnership

Ozonetel and Locobuzz Unite to Revolutionize Customer Experience - Devdiscourse

Ozonetel and Locobuzz have formed a strategic partnership to integrate their AI-driven platforms, creating a unified customer experience ecosystem. This collaboration combines Ozonetel's omnichannel CCaaS platform with Locobuzz's social AI-powered CX stack, aiming to enhance customer interactions and streamline processes across sectors like retail, e-commerce, and telecom. The integration promises improved customer satisfaction, retention, and business gains by addressing fragmented customer experiences.

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Locobuzz Solutions Private Limited. Profile

Company Name

Locobuzz Solutions Private Limited.

Company Website

https://locobuzz.com/

HQ Location

B-707, Everest Chambers, Andheri-Kurla Road, Mumbai, Maharashtra 400059, IN

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE