Locobuzz Overview

Locobuzz is an award-winning platform for social media analytics, engagement, and customer experience management. It leverages AI, big data, and automation to streamline customer interactions and monitor marketing effectiveness.

Use Cases

Customers recommend Engagement Management, Social Media Management, Public Relations, as the business use cases that they have been most satisfied with while using Locobuzz.

Other use cases:

  • Social Media Marketing
  • Reputation Management
  • Campaign Management
  • Helpdesk Management
  • Training & Onboarding
  • Community Building
  • Funnel Analysis
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Locobuzz.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Improve Brand Engagement
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Locobuzz Use-Cases and Business Priorities: Customer Satisfaction Data

Locobuzz works with different mediums / channels such as Social Media.

Locobuzz's features include Dashboard, and Alerts: Popups & Notifications. and Locobuzz support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Locobuzz analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Powerful Smart feature makes managing social channels a breeze...." Peer review by Hitesh S, Executive, Marketing and Advertising

Locobuzz, belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Locobuzz

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Banking

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Locobuzz is popular in Marketing And Advertising, Telecommunications, and Banking and is widely used by Large Enterprise, Mid Market, and Enterprise.

Locobuzz Customer wins, Customer success stories, Case studies

How can Locobuzz optimize your Engagement Management Workflow?

Why is Locobuzz the best choice for Social Media Management?

What benefits does Locobuzz offer for Public Relations?

How does Locobuzz address your Social Media Marketing Challenges?

What makes Locobuzz ideal for Reputation Management?

29 buyers and buying teams have used Cuspera to assess how well Locobuzz solved their Social Media Marketing needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Danube Properties - Real Estate

Locobuzz helped Danube Properties automate customer experience. The company used AI-powered solutions to improve CX. The platform unified digital care and social media management. Danube Properties s...caled their customer support with Locobuzz. The solution enabled fast and scalable results for the real estate sector.

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India's Largest Bank - Banking

Locobuzz helped India's Largest Bank manage a major crisis in 2020. The bank faced leadership changes, hidden loans, and a regulatory moratorium that worried customers. Using Locobuzz's Online Reputa...tion Management tools, the bank monitored mentions, gave fast responses, and shared clear updates. Real-time analytics guided their crisis communication. The bank kept customer trust, managed its reputation, and built a stronger foundation for growth.

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A Leading Lender - Banking

Locobuzz ORM Management Solution helped a leading lender improve customer relationships. The company managed about 300 customer conversations daily and needed better response efficiency and complianc...e. Locobuzz enabled seamless social listening, holistic engagement, and regulatory alerts. Results included faster issue resolution, improved turnaround time, better ticket management, and a positive shift in customer sentiment. Engagement rates also increased, making the brand more competitive.

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an Automobile Stalwart - Automotive

Locobuzz helped an automobile company improve its online response management and social listening. The company had slow customer support and trouble managing its online reputation. Locobuzz reduced f...irst level response time from 10 to 3 hours. The net sentiment score increased to 8.18. Turnaround time dropped to 4 hours. The net promoter score rose to 4.2 stars.

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Fibe - Banking And Finance

Locobuzz helped Fibe improve social media engagement and analytics. Fibe tracked all mentions across social media using Locobuzz. The platform analyzed customer sentiment in conversations. Fibe gaine...d insights into competitor campaigns and performance. Automated responses enabled faster customer service. Custom reports and dashboards gave Fibe key data at their fingertips.

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Apollo Hospitals - Hospital & Health Care

Locobuzz helped Apollo Hospitals manage a surge in customer queries during COVID-19. The hospital faced high inquiry volumes and slow response times. Locobuzz provided social listening, automated cat...egorization, sentiment analysis, and competition benchmarking. Tickets were replied to within 30 minutes and closed within 2 hours. The average first-level response time dropped to 6 minutes, 34 seconds. The average closure turnaround time dropped to 18 minutes, 14 seconds.

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lightning

Peers used Locobuzz for engagement management and social media management

Locobuzz Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (15)
Analytics

4.89/5 ★

Read Reviews (47)
Custom Reports

4.86/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (15)
Analytics

4.89/5 ★

Read Reviews (47)
Custom Reports

4.86/5 ★

Read Reviews (39)

Software Failure Risk Guidance

?

for Locobuzz

Overall Risk Meter

Low Medium High

Top Failure Risks for Locobuzz

Locobuzz Solutions Private Limited. News

Partnership

Ozonetel and Locobuzz Unite to Revolutionize Customer Experience - Devdiscourse

Ozonetel and Locobuzz have formed a strategic partnership to integrate their AI-driven platforms, creating a unified customer experience ecosystem. This collaboration combines Ozonetel's omnichannel CCaaS platform with Locobuzz's social AI-powered CX stack, aiming to enhance customer interactions and streamline processes across sectors like retail, e-commerce, and telecom. The integration promises improved customer satisfaction, retention, and business gains by addressing fragmented customer experiences.

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Awards

Locobuzz recognised by Microsoft as AI-first mover for customer experience management, ETCIO

Locobuzz has been recognized by Microsoft as an AI First Mover for its innovative AI-powered customer experience management solutions. The company leverages Azure GPT APIs to enhance agent capabilities, resulting in a 20-30% reduction in average handle time and a 25-40% increase in agent productivity. This recognition highlights Locobuzz's commitment to advancing AI in CXM and its partnership with Microsoft.

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Product

Unified CX platform Locobuzz can now be integrated with Google My Business to boost brands customer servicing

Unified CX platform Locobuzz can now be integrated with Google My Business to boost brands customer servicing

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Product

Locobuzz unveils ResponseGenie, a powerful generative AI technology to elevate brands' Digital Customer Experience

Locobuzz has launched ResponseGenie, a generative AI-powered response management tool built on Microsoft Azure OpenAI Services. ResponseGenie integrates ChatGPT capabilities to automate and enhance digital customer engagement. Early adopter Tata Neu reports faster response times, reduced agent workload, and improved customer experience. The solution targets brands seeking to optimize customer support through advanced AI-driven automation.

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Locobuzz Solutions Private Limited. Profile

Company Name

Locobuzz Solutions Private Limited.

Company Website

https://locobuzz.com/

HQ Location

B-707, Everest Chambers, Andheri-Kurla Road, Mumbai, Maharashtra 400059, IN

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE