Locobuzz: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Locobuzz
Brand: Locobuzz
Rating: 4.07 (281 reviews)

4.07 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Locobuzz - social media analytics and engagement platform,

AI Powered

Locobuzz Overview

Locobuzz is an award-winning platform for social media analytics, engagement, and customer experience management. It leverages AI, big data, and automation to streamline customer interactions and monitor marketing effectiveness.

Use Cases

Customers recommend Engagement Management, Social Media Management, Public Relations, as the business use cases that they have been most satisfied with while using Locobuzz.

Other use cases:

Social Media Marketing
Reputation Management
Campaign Management
Helpdesk Management
Training & Onboarding
Community Building
Funnel Analysis

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Locobuzz.

Other priorities:

Improve Digital And Social Presence
Build Brand Awareness
Increase Customer Life Time Value
Establish Thought Leadership
Improve Brand Engagement

See all business priorities See less business priorities

Locobuzz Use-Cases and Business Priorities: Customer Satisfaction Data

Locobuzz works with different mediums / channels such as Social Media.

Locobuzz's features include Dashboard, and Alerts: Popups & Notifications. and Locobuzz support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Locobuzz analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign...." Peer review

Locobuzz, belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Locobuzz

Top Industries

Marketing and Advertising
Telecommunications
Banking

Popular in

Large Enterprise
Mid Market
Enterprise

Locobuzz is popular in Marketing And Advertising, Telecommunications, and Banking and is widely used by Large Enterprise, Mid Market, and Enterprise.

Locobuzz Customer wins, Customer success stories, Case studies

How does Locobuzz address your Engagement Management Challenges?

What Are the key features of Locobuzz for Public Relations?

What benefits does Locobuzz offer for Reputation Management?

29 buyers and buying teams have used Cuspera to assess how well Locobuzz solved their Social Media Marketing needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

India's Largest Bank - Banking

Locobuzz helped India's Largest Bank manage a major crisis in 2020. The bank faced leadership changes, hidden loans, and a regulatory moratorium that worried customers. Using Locobuzz's Online Reputa...tion Management tools, the bank monitored mentions, gave fast responses, and shared clear updates. Real-time analytics guided their crisis communication. The bank kept customer trust, managed its reputation, and built a stronger foundation for growth.

an Automobile Stalwart - Automotive

Locobuzz helped an automobile company improve its online response management and social listening. The company had slow customer support and trouble managing its online reputation. Locobuzz reduced f...irst level response time from 10 to 3 hours. The net sentiment score increased to 8.18. Turnaround time dropped to 4 hours. The net promoter score rose to 4.2 stars.

A Leading Lender - Banking

Locobuzz ORM Management Solution helped a leading lender improve customer relationships. The company managed about 300 customer conversations daily and needed better response efficiency and complianc...e. Locobuzz enabled seamless social listening, holistic engagement, and regulatory alerts. Results included faster issue resolution, improved turnaround time, better ticket management, and a positive shift in customer sentiment. Engagement rates also increased, making the brand more competitive.

a major fashion brand - Apparel & Fashion

Locobuzz helped a major fashion brand improve customer engagement and competitive intelligence. The brand struggled with limited reporting, disjointed insights, and a narrow focus on competitors. Loc...obuzz provided unified analytics and market insights. First response time dropped from 5 hours to 30 minutes. The brand handled over 1.2 million tickets with sentiment analysis. Locobuzz also helped identify top content formats and best posting times.

India's Largest Airline - Airlines

Locobuzz helped India's largest airline manage customer experience. The airline had fragmented customer data and a high volume of tickets. Locobuzz integrated with Salesforce CRM to automate ticket m...anagement and handle safety alerts. First response time dropped from 30-40 minutes to 20 minutes. The resolution rate improved by 88%. Teams worked better together with no silos and better data insights.

A new age fintech startup - Financial Services

Locobuzz helped a fintech startup improve customer experience. The company wanted to manage social media, respond faster, and get customer insights. Locobuzz integrated social media with Slack for be...tter communication. This made customer service easier and gave the team useful insights. The brand's social reputation score went up. First response time dropped from 30-40 minutes to 20 minutes. The resolution rate improved by 88%.

Peers used Locobuzz for engagement management and social media management

Locobuzz Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.60/5 ★ Read Reviews (15)
Analytics	4.89/5 ★ Read Reviews (47)
Custom Reports	4.86/5 ★ Read Reviews (39)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.60/5 ★ Read Reviews (15)
Analytics	4.89/5 ★ Read Reviews (47)
Custom Reports	4.86/5 ★ Read Reviews (39)

Software Failure Risk Guidance

for Locobuzz

Overall Risk Meter

Low Medium High

Top Failure Risks for Locobuzz

Locobuzz Solutions Private Limited. News

Awards 20/08/2025

Locobuzz recognised by Microsoft as AI-first mover for customer experience management, ETCIO

Locobuzz has been recognized by Microsoft as an AI First Mover for its innovative AI-powered customer experience management solutions. The company leverages Azure GPT APIs to enhance agent capabilities, resulting in a 20-30% reduction in average handle time and a 25-40% increase in agent productivity. This recognition highlights Locobuzz's commitment to advancing AI in CXM and its partnership with Microsoft.

Product 20/08/2025

Unified CX platform Locobuzz can now be integrated with Google My Business to boost brands customer servicing

Product 27/06/2025

Locobuzz unveils ResponseGenie, a powerful generative AI technology to elevate brands' Digital Customer Experience

Locobuzz has launched ResponseGenie, a generative AI-powered response management tool built on Microsoft Azure OpenAI Services. ResponseGenie integrates ChatGPT capabilities to automate and enhance digital customer engagement. Early adopter Tata Neu reports faster response times, reduced agent workload, and improved customer experience. The solution targets brands seeking to optimize customer support through advanced AI-driven automation.

Awards 09/07/2024

Locobuzz recognised by Microsoft as AI-first mover for customer experience management - ETCIO

Locobuzz is recognized by Microsoft for its innovative use of AI in customer experience management.

Locobuzz Solutions Private Limited. Profile

Company Name

Locobuzz Solutions Private Limited.

Company Website

https://locobuzz.com/

HQ Location

B-707, Everest Chambers, Andheri-Kurla Road, Mumbai, Maharashtra 400059, IN

Employees

51-100

Social

Financials

PRIVATE