Real-World Case Studies and Customer Success Stories with Lob Print & Mail

120Water used Lob’s direct mail API to speed up regulatory mailings by 80%. They cut turnaround time from up to... 10 days to just 2-3 days. 120Water mailed 1.8 million compliance letters in about two weeks. Survey response rates rose to 30–40% with digital forms. Lob’s platform helped 120Water meet strict compliance deadlines and personalize mail at scale.
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Encamp used Lob to automate direct mail for compliance. This helped Encamp save money and reduce risk. The team optimized... resources and improved productivity. Encamp’s CTO said they could not do their job without Lob. Automated mail made compliance easier and faster. The solution brought clear business value to Encamp.
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Lob helped NEXT Insurance boost response rates by 4x with automated, personalized direct mail. By integrating Lob’s APIs with their... customer data platform, NEXT triggered mailings based on customer behavior. This approach led to a 10–15% lift in response rates for integrated campaigns. Automation reduced manual work and enabled rapid testing of new formats. Direct mail became a key channel in NEXT’s acquisition strategy.
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CoverTree automated all insurance mailings using Lob’s API. Manual workflows and local print shops were replaced with instant, error-proof document... delivery. The API integrates with CoverTree’s policy system, providing live delivery signals and a permanent audit trail. Every policy packet, notice, and reinstatement is sent without manual steps. CoverTree now delivers 30–40 page packets with zero complaints and full compliance. The team can track, cancel, and audit every mailing, improving customer trust and operational control.
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Lob automated Branch's direct mail, boosting insurance retention by 25%. Manual mail processes slowed Branch and risked compliance. Lob's integration... with Iterable let Branch send 5,000 postcards in five minutes. QR code mailings saw a 25–30% scan rate. Automated tracking improved compliance and reduced fallout. Direct mail now drives stronger customer engagement for Branch.
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Lob helped CPH & Associates cut direct mail campaign lead times by 98%. Manual processes slowed their operations and made... compliance harder. With Lob’s API-driven automation, CPH automated renewals, refunds, and statements. They reduced direct mail work from three people plus a vendor to less than one person. Multi-channel engagement improved customer retention and made compliance easier.
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Clearcover automated over 6,000 compliance letters each month using Lob. Manual processes that took 3–5 minutes per letter were eliminated.... Liability exposure dropped by at least 50%. Lob’s API-driven solution enabled audit-ready trails and faster delivery. Clearcover now meets strict state regulations with less risk and more accuracy.
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Lob's API automated every operational document for CoverTree, including policy packets and notices. CoverTree integrated Lob with their custom policy... admin system for instant, error-proof workflows. The solution provides live delivery signals, audit-ready proof, and lets CoverTree cancel jobs before print. CoverTree reports zero readability complaints and consistent, reliable mail delivery. The API gives CoverTree confidence, control, and supports fast business growth.
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Lob automated direct mail helped Encamp meet strict compliance deadlines in the insurance industry. Encamp faced high-volume, time-sensitive mailings that... were not scalable with manual processes. Lob's integration reduced manual work, improved efficiency, and enabled on-time, compliant mail delivery. Upgrading to Lob’s Enterprise plan brought immediate cost savings and let Encamp focus staff on higher-value tasks. Encamp now enjoys streamlined operations, risk mitigation, and better productivity.
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Lob automated direct mail for Branch, leading to a 25% increase in customer retention. Manual mail processes slowed Branch and... risked compliance. Lob's platform integrated with Iterable and Customer.io, letting Branch send 5,000 postcards in 5 minutes. QR code scan rates reached 25–30%. Automated tracking improved compliance and reduced manual work. Direct mail now drives engagement for Branch's insurance business.
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Lob automated direct mail for CPH Insurance, cutting campaign lead time by 98%. Manual processes slowed compliance mailings and customer... engagement. Lob's API-driven solution let CPH trigger renewal postcards, refund checks, and statements automatically. Direct mail operations dropped from three people plus a vendor to less than one person. Multi-channel engagement improved retention and made compliance communications audit-ready.
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Lob automated over 6,000 compliance letters per month for Clearcover. Manual print and mail processes that took 3–5 minutes per... letter became instant with Lob’s API-driven direct mail automation. Clearcover reduced liability exposure by at least 50% and created audit-ready trails for state regulations. The solution enabled Clearcover to scale operations, meet compliance deadlines, and support rapid growth across multiple states. Teams across product, underwriting, servicing, compliance, and legal now use Lob for regulatory mail.
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Resistbot uses Lob’s Direct Mail API to help people send messages to elected officials. The platform makes it easy for... individuals to advocate for government accountability. Lob ensures that every message is delivered reliably. This partnership supports Resistbot’s mission to be the USPS of official correspondence. Lob plays a key role in connecting constituents with their representatives.
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MuckRock used Lob to automate its direct mail marketing. This change saved the team 10-20 hours of staff time each... week. The automation let staff focus more on their mission. The founder said moving mail work out of house was critical for scalability. Lob helped MuckRock work in a more consistent way.
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Congress. Cards used Lob to send postcards for advocacy. In 2020, many people wanted to contact Congress about policies. Congress.Cards...found that paper mail was the best way to reach representatives. They used Lob’s direct mail and address verification tools. This helped them drive advocacy and ensure messages were seen.
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Lob’s Print and Mail & Address Verification APIs helped JustFix. nyc automate sending tenant letters. Before Lob, JustFix.nyc mailed each...letter by hand, causing delays and extra work. With Lob, they send high volumes of certified mail quickly and easily. The Address Verification API ensures every letter reaches the right address. This automation saves time, reduces costs, and lets JustFix.nyc focus on fighting housing displacement.
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Ameelio used Lob to send direct mail letters and postcards for criminal justice reform. Lob handled the print and postage,... letting Ameelio focus on its mission. Ameelio also used Lob's address verification. This reduced overhead and made outreach easier. Ameelio could reach more people without extra work.
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JustFix. nyc used Lob to automate direct mail for tenants and housing advocates in New York City. The platform helped...them send a large volume of letters quickly and easily. This saved time and energy for their team. They no longer needed to make frequent trips to the post office. Lob's verified address data improved their outreach. The solution supports efforts to fight housing displacement.
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Lob for Salesforce helped Travis Manion Foundation cut costs by 50%. The nonprofit automated direct mail processes for donor acknowledgements.... Staff now spend less time on manual tasks. Processes are smoother and nearly hands off. The team can focus more on their mission. This improved efficiency supports their work with veterans.
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Lob’s Print & Mail API helps Resistbot deliver over 30 million letters from individuals to elected officials. When a Texas... politician unplugged fax machines, Lob enabled 100,000 real letters to be sent instead. Resistbot uses Lob to reach government offices lacking digital channels. In 2018, Lob powered the mailing of 10,000 pre-filled voter registration forms. Direct mail ensures messages always reach their destination, supporting government accountability.
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Lob’s Print and Mail & Address Verification helped MuckRock automate direct mail. The nonprofit saved 10-20 hours of staff time... each week. Tracking features improved reliability and visibility for users. Implementation was fast, with in-house developers finishing weeks ahead of schedule. MuckRock now focuses more on its mission and less on manual mail tasks.
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Lob helped Ameelio launch a free app for families to send letters to incarcerated loved ones. Ameelio used Lob’s Address... Verification API to standardize over 1,800 prison addresses. Lob’s webhook feature let users track mail delivery in real time. Ameelio integrated Lob’s API in less than a day and launched their MVP in under a month. In the first week, Ameelio sent 300 letters and registered over 360 users.
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Lob for Salesforce helped Travis Manion Foundation cut direct mail costs by 50%. The nonprofit automated donor acknowledgement letters, saving... staff hours each week. The new process uses Salesforce data to personalize and track mail. Implementation took less than 10 hours. Staff now focus more on their mission, not manual mail tasks.
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Pearly used Lob’s Print & Mail Automation to add physical mail to digital billing for dental practices. This helped Pearly’s... clients collect payments faster and reduce overdue accounts. Pearly also automated its own direct mail marketing, saving dozens of hours each month. The new process replaced manual work and let Pearly scale campaigns to hundreds of practices. Pearly’s marketing team and customers both saved time with Lob.
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SmileDirectClub used Lob's Print & Mail API to automate direct mail campaigns. The setup process was easy and allowed quick... changes without agency delays. This helped SmileDirectClub target and engage their audience more effectively. The solution optimized the customer journey with automated mail. SmileDirectClub streamlined campaign management and improved audience engagement.
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Lob helped Mabel automate direct mail for Medicare outreach. Manual workflows slowed Mabel’s ability to reach patients. With Lob’s API,... Mabel personalized mailers at scale using EHR data. Clinics sent millions of branded letters with less effort. Response rates jumped to 5%, 30–50x higher than industry averages. Direct mail drove $360M+ in incremental revenue for Mabel’s clients, with 60% from this channel.
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Lob's direct mail automation helped Mabel achieve 30–50x higher response rates than industry averages. Manual workflows slowed Mabel's outreach to... Medicare patients. Lob's API platform automated mail personalization, sending, and tracking for 3,000 clinics. Doctor-branded letters now average a 5% response rate. Mabel's campaigns generated $360M+ in incremental revenue, with 60% from direct mail.
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Lob helps SmileDirectClub automate direct mail as part of their CRM-driven marketing. SmileDirectClub uses Lob’s Print & Mail API to... send personalized mail at key customer journey moments. This integration with Salesforce lets them target and engage customers who don’t respond to email. The team runs 13 automated campaigns, seeing high response rates and strong sales attribution from direct mail. Lob’s platform makes setup easy and allows quick changes without agency delays.
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Lob's Address Verification API helped Carewell cut shipping costs by $5,000 per month. Carewell, an online healthcare retailer, faced problems... with undeliverable addresses and lost trust. They integrated Lob’s API in just four hours. Now, every order is verified before shipping. This reduced delivery errors and customer complaints. Carewell also automated welcome letters using Lob’s Print & Mail API.
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Lob helped a healthcare company automate direct mail marketing. The company needed to reach members who lacked email addresses. Lob's... platform triggered mailings based on CRM data, like job changes or clinic visits. Direct mail campaigns achieved a 2.87% activation rate, higher than email. Letters drove a 6.5% engagement rate and 45% of account activations. The cost per acquisition was $22 per letter, much lower than paid search.
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Lob helped Included Health automate direct mail campaigns for member activation. Included Health used Lob to send personalized, HIPAA-compliant letters... triggered by CRM data. Direct mail achieved a 2.87% activation rate, higher than email, and a 6.5% engagement rate. 45% of account activations came from direct mail, with a $22 cost per acquisition. Lob's transparent pricing and automation improved marketing ROI for Included Health.
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Lob's APIs helped Clover Health automate HIPAA-compliant direct mail. Before Lob, Clover had to dedicate a full-time employee to manage... compliance mail and audits. With Lob, mail is sent automatically and audit preparation is much easier. Clover now saves time and resources, letting staff focus on core healthcare innovation. The switch to Lob was smooth, even during an audit, and improved operational efficiency.
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Inside Real Estate used Lob to send personalized direct mail to home buyers and sellers. The company improved response rates... by 5x with this approach. Lob helped Inside Real Estate scale its offerings and expand its product line. The solution enabled more targeted engagement with customers. The SVP of technology said Lob was critical to their business.
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Lob helped Inside Real Estate boost postcard response rates by 5x using personalized direct mail. Before Lob, the team struggled... with manual postcard processes that slowed growth. Lob's API let them automate and scale direct mail, integrating it with their CRM tools. Now, every mail piece is customized and sent quickly, supporting new products like Listing Machine and Nosy Neighbor. This automation allowed Inside Real Estate to expand offerings and improve marketing efficiency.
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Lob helped Realeflow increase direct mail campaigns by over 300% in just 30 days. Unique accounts using the tool rose... by more than 200%. Realeflow rebuilt its direct mail engine with Lob’s API, adding real-time tracking and better targeting. The new system lowered costs and improved campaign insight. Customers could now track calls and texts from mailpieces, boosting product adoption.
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Lob helped VentureStack automate and personalize direct mail campaigns. VentureStack shifted 90% of its marketing budget to direct mail. With... Lob, they achieved an 8.3x return on ad spend, beating the industry norm of 4–5x. The platform enabled A/B testing, QR code tracking, and integration with Podio. VentureStack now consistently meets a 6x ROAS target and drives more leads with tailored mail pieces.
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Lob helped VentureStack automate and personalize direct mail for real estate marketing. VentureStack shifted 90% of its marketing budget to... direct mail using Lob. The company achieved an 8.3x return on ad spend, far above the industry standard. Automation removed manual bottlenecks and enabled A/B testing and campaign tracking. Personalized mailpieces and QR code tracking increased engagement and conversions.
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Lob helped Realeflow boost direct mail adoption by over 300% in just 30 days. Realeflow replaced slow, manual processes with... Lob's API-driven direct mail platform. The new system enabled real-time tracking, better targeting, and faster campaign launches. Unique sending accounts increased by 200%. Realeflow lowered direct mail costs and passed savings to customers. The platform now supports advanced A/B testing and lifecycle marketing.
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Lob automated direct mail for RealMailers, cutting manual work and speeding up campaigns. RealMailers integrated Lob in just two hours,... with no disruption. Their client base grew from 50 to over 500 agents nationwide. Agents now send targeted, personalized postcards faster and more easily. RealMailers reports ease of use and competitive pricing as key benefits.
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Lob helped RealMailers automate direct mail marketing for real estate agents. RealMailers integrated Lob in just two hours, removing manual... printing and mailing. Their client base grew from 50 to over 500 agents nationwide. Agents now launch postcard campaigns quickly and reliably. RealMailers delivers targeted mailings faster, helping agents close more deals.
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Lob helped a healthcare company use direct mail with email marketing. The company wanted to reach the right people with... the right message. Intelligent direct mail was used to drive activations and improve customer engagement. The marketing team saw better results by combining these channels. The approach made their outreach more effective.
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Included Health used Lob's direct mail marketing to reach more people. Their Targeted Outreach Program activated 45% of accounts. The... team wanted to send the right message at the right time. Lob helped them do this with intelligent direct mail. This improved their account activation rates.
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VillageCareMAX used Lob to automate HIPAA-compliant direct mail. This saved them over 4,000 hours each year. The automation helped them... stay compliant and improve their services. It also supported their shift to a remote workforce during the COVID-19 crisis. VillageCareMAX strengthened compliance and saved time with Lob's solution.
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Clover Health uses Lob's APIs to automate HIPAA-compliant direct mail. This helps them send mail accurately and easily. The automation... saves Clover Health time and resources. Their team can now focus on building their core product. Lob's solution supports healthcare compliance and efficiency.
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Lob helped VillageCareMAX automate HIPAA-compliant direct mail, saving over 4,000 hours a year. Before Lob, VillageCareMAX spent 300 hours each... month on manual mail preparation for 2,500 care plans. Integration with Lob streamlined workflows, reduced costs, and improved delivery speed. The solution enabled fast, accurate communication with members and partner agencies. Automation supported VillageCareMAX's shift to a remote workforce during the COVID-19 crisis.
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Carewell used Lob’s Address Verification API to fix undeliverable address issues. They integrated the API in just four hours. Shipping... costs dropped by $5,000 per month. Customer complaints about delivery errors went down. Carewell now sends verified, trackable welcome letters automatically. This improved trust and made customers happier.
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Myriad Women’s Health automated its billing process using Lob. The company used trigger-based direct mail to reach patients. This helped... improve collections by 20%. Lob’s API was easy to use and the support team responded quickly to requests. Myriad streamlined its workflow and saw better results in patient billing.
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Saylent used Lob to improve customer engagement for banks and credit unions. Lob gave Saylent the tools to create transparent,... omnichannel campaigns. This helped Saylent's users see better results from their marketing. The partnership made it easier for Saylent to deliver value to their clients. Saylent's marketing team found the solution practical and effective.
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Lob helped BlueChip Financial cut marketing waste. BlueChip Financial used Lob to reach more underserved communities. The tool was easy... for their team to use. BlueChip Financial could direct its budget more efficiently. Tim Bess, their software architect, praised Lob for its simplicity and power.
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Honeydue used Lob’s Address Verification API to fix onboarding issues. Before, 18% of applications failed due to bad addresses. Lob’s... API checks addresses in real time during signup. Users get prompts to fix errors and see a map to confirm their address. This cut rejection rates and helped more customers pass KYC on the first try. Honeydue now spends less time chasing users for corrections and builds more trust with a smooth process.
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Lob's API helped Saylent automate direct mail for banks and credit unions. Before Lob, Saylent's team spent six weeks each... quarter running 250-300 manual campaigns. The new platform, Engage, uses Lob to send personalized, compliant mail faster. Saylent's customers now launch targeted campaigns with less effort and more flexibility. This improved customer engagement and saved time for small financial institutions.
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Lob’s Address Verification API helped Honeydue cut onboarding rejections from bad addresses, which were at 18%. Honeydue added real-time address... validation to their signup flow. This improved KYC acceptance and reduced customer friction. Users now get prompts to fix address errors before submitting. Honeydue spends less time chasing users for corrections. The onboarding process is smoother and builds customer trust.
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Lob Address Verification helped BlueChip Financial cut potential mail costs by 50%. BlueChip needed to fix undeliverable addresses in their... direct mail campaigns. Lob's API let them parse, standardize, and filter millions of addresses. BlueChip removed over half of undeliverable addresses and improved data quality. The tool was easy to use and freed up resources for BlueChip to focus on their mission.
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Lob helped thredUP re-engage lapsed customers with automated direct mail. thredUP faced high churn and many inactive users, especially those... unsubscribed from email. Using Lob, they tested two postcard versions and segmented their audience. The CEO letter creative drove a 128% ROI boost. Unsubscribed customers showed the highest engagement and order values. Automation reduced manual work and enabled faster, repeatable campaigns.
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Lob helped Marley Spoon boost reactivations with automated direct mail. In one quarter, direct mail drove 20% of paid activations.... Conversion rates for direct mail were 263% higher than email. The team used first-party data to target high-value customers. Automation reduced manual work and costs. Combining direct mail with email delivered the best results.
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Lob Address Verification API helped B-Stock cut manual address review. B-Stock's support team spent hours fixing bad addresses, which slowed... deliveries and raised costs. With Lob's CASS certified API, addresses are checked as buyers join the marketplace. This improved delivery rates and reduced support hours. B-Stock now saves time and money with accurate, automated address verification.
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Lob helped Marley Spoon boost conversions with automated direct mail. In one quarter, direct mail drove 20% of paid activations.... Marley Spoon saw a 263% higher conversion rate from direct mail than email for targeted audiences. The cost per reactivation dropped as campaigns improved. Automation made operations easier and reduced manual work. Marley Spoon plans to expand direct mail as part of its omnichannel marketing strategy.
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Lob helped thredUP reactivate lapsed customers with automated direct mail campaigns. thredUP saw a 128% boost in ROI from their... reactivation campaign. The CEO letter creative outperformed other formats, especially among customers unsubscribed from email. Automation reduced manual work and enabled fast, repeatable campaigns. A 45% off offer converted at four times the rate of a 30% off offer.
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B-Stock, a B2B liquidation marketplace, needed to ensure successful deliveries. Manual oversight of address verification was a challenge. Lob's CASS... Address Verification automated this process. Orders now get delivered to the right place. The team no longer worries about address errors. This improved delivery reliability for B-Stock.
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Booking. com used Lob to fight fraud and save time. They reduced fraudulent activity by 97%. The number of fake...properties going live dropped by 96-97%. Lob helped Booking.com save thousands of hours. This improved trust and safety for their users. The solution made a big impact on their operations.
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Lob helped iExit boost customer acquisition with direct mail automation. iExit sent nearly 64,000 personalized mailers to local businesses. This... campaign delivered a 155% ROI and $30,000 in profit. Adding a second page with FAQs increased conversions by 40% and sponsorship purchases by 60%. Direct mail also reduced customer support time and undeliverable mail costs.
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Spire Law uses Lob to verify delivery addresses and streamline mail workflows. The firm relies on Lob’s verification API for... both Lob-sent and non-Lob packages. This helps ensure mail reaches the right recipients. Spire Law benefits from more accurate mail delivery and smoother operations. The solution supports their legal service processes.
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Lob's Address Verification API and Print and Mail API helped Spire Law reduce return-to-sender mail to almost zero. Spire Law, a... Florida-based law firm, needed to scale direct mail for legal case updates and marketing. Manual processes and undeliverable mail caused wasted costs and poor customer experience. With Lob, Spire Law automated thousands of personalized letters and verified addresses, improving delivery accuracy and supporting business growth. The solution enabled seamless mail workflows and reduced wasted mail costs.
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Current used Lob Address Verification API to improve their onboarding process. They reduced KYC compliance costs and increased first-time KYC... acceptance rates. The API catches address mistakes before they reach KYC systems. This led to fewer failed verifications and less friction for new customers. Current now has cleaner data and faster account setup.
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Lob Address Verification API helped Current reduce KYC compliance costs and improve customer onboarding. Current added the API to its... account creation flow. This caught address errors before reaching KYC systems. As a result, KYC acceptance rates increased and fewer verifications needed remediation. Customers now experience faster, smoother onboarding with less friction.
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Housecall Pro used Lob’s automated direct mail to help their customers reach more people. The solution made it easier for... Housecall Pro’s users to re-engage customers and increase repeat business. Direct mail helped their customers stand out from digital messages. Jenn Bergner, SVP of Marketing, said they saw more repeat usage among their users. This shows direct mail worked well for their business.
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Lob's automated direct mail solution helped Housecall Pro increase repeat business for its home service professionals. Before Lob, Pros struggled... to reach homeowners through crowded digital channels. Integrating Lob enabled Pros to send personalized postcards, breaking through digital noise and boosting customer re-engagement. The automation streamlined workflows, saving hours of manual work. Housecall Pro saw more repeat campaigns and improved customer retention with direct mail.
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Lob's direct mail API helped 120Water speed up regulatory mail delivery by up to 80%. 120Water used Lob to automate... compliance letters, mailing 1.8 million pieces in about two weeks. The solution cut production time from 7–10 days to just 2–3 days. Survey completion rates rose to 30–40% using QR codes and personalized URLs. Lob's platform enabled fast, accurate, and personalized mail for utilities nationwide.
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Lob's intelligent direct mail platform helped iExit achieve a 155% ROI on direct mail campaigns. iExit sent nearly 64,000 personalized... mailers to local businesses, generating $30,000 in profit. The switch from digital outreach to targeted letters boosted conversions and reduced customer support time. Adding a second page with FAQs increased listing claims by 40% and sponsorship purchases by 60%. Direct mail automation enabled scalable, profitable customer acquisition for iExit.
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CouchSurfing used the Lob API to automate sending address verification postcards. This replaced a manual process and ensured members provided... deliverable addresses. The automation freed up time for the team to focus on other priorities. CouchSurfing improved trust and efficiency with this solution.
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Lob’s Print & Mail Automation helped Pearly, a dental RCM SaaS platform, move from digital-only billing to an omnichannel approach. Pearly used Lob’s... API to send physical billing statements, improving collection rates and reducing payment times for dental practices. Lob’s automation also let Pearly scale direct mail marketing, reaching hundreds of practices quickly. The platform saved Pearly’s team and customers dozens of hours each month by replacing manual mail processes. Pearly reduced labor costs and freed up resources for other tasks.
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Lob API helped CouchSurfing automate address verification postcards for its global travel community. Before Lob, CouchSurfing used a manual process... with a traditional vendor, which was slow and error-prone. With Lob, they now send postcards on-demand and ensure addresses are deliverable. This automation saves time every week and improves speed, price, and dynamic updates. CouchSurfing can now focus on other business priorities while maintaining trust with users.
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Lob automated Booking. com's property address verification process. Before Lob, Booking.com needed 60 employees to mail verification codes, which was...slow and costly. With Lob, mailings went out instantly, saving thousands of hours. Fraudulent property listings dropped by 96-97%. Lob also fixed address errors, so travelers always reach the right place. This improved trust and reduced scams for Booking.com.
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Lob helped Myriad Women’s Health automate their billing with a seamless API. Myriad used Lob to send HIPAA-compliant invoices and... follow-ups, guiding patients on payment. The solution included mailpieces with pre-addressed slips for easy returns. Myriad saw a 20% increase in patient payments. Customer service inquiries dropped and billing became efficient.
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Lob's direct mail API helped Congress. Cards enable thousands of people to contact their representatives in Congress. In 2020, Congress.Cards...used Lob to send thousands of postcards demanding police reform and racial justice. The platform automated postcard mailing and offered address verification. For every card sent, $1 was donated to related causes like the NAACP Legal Defense Fund. The Lob API was easy to use and supported quarterly donation reporting.
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