Liveperson Chatbots Overview

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

Cuspera Reviews

42 buyers and buying teams have used Cuspera to assess how well Liveperson Chatbots solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Liveperson Chatbots.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Liveperson Chatbots.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.88/5

Read Reviews (59)

"...Customer engagement can be done through live chats, SMS, WhatsApp and Facebook Messenger...." Best Live Chat Support For Your WordPress Site
engaging and following up

4.83/5

Read Reviews (34)

Social Media Management with Social Media and E-Mail

4.87/5

Read Reviews (23)

"...The post LivePerson adds social and email to its conversational platform appeared first on Marketing Land. via Marketing Land..." LivePerson adds social and email to its conversational platform
social media analytics

4.79/5

Read Reviews (16)

managing social media account

4.04/5

Read Reviews (2)

engaging on social media

3.64/5

Read Reviews (1)

scheduling post to social media

3.64/5

Read Reviews (1)

Customer Feedback Management with Phone Calls and Chat

4.81/5

Read Reviews (12)

"...And you can understand customer satisfaction in real time through a combination of sentiment scores and conversation survey results. ..." AI-Powered Chatbots
measuring customer satisfaction

4.59/5

Read Reviews (6)

PEER EXPERIENCES
Engagement Management with Chat

4.88/5

Read Reviews (59)

"...Customer engagement can be done through live chats, SMS, WhatsApp and Facebook Messenger...." Best Live Chat Support For Your WordPress Site
engaging and following up

4.88/5

Read Reviews (34)

Social Media Management with Social Media and E-Mail

4.87/5

Read Reviews (23)

"...The post LivePerson adds social and email to its conversational platform appeared first on Marketing Land. via Marketing Land..." LivePerson adds social and email to its conversational platform
social media analytics

4.87/5

Read Reviews (16)

managing social media account

4.87/5

Read Reviews (2)

engaging on social media

4.87/5

Read Reviews (1)

scheduling post to social media

4.87/5

Read Reviews (1)

Customer Feedback Management with Phone Calls and Chat

4.81/5

Read Reviews (12)

"...And you can understand customer satisfaction in real time through a combination of sentiment scores and conversation survey results. ..." AI-Powered Chatbots
measuring customer satisfaction

4.81/5

Read Reviews (6)

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 722 insights from peers and experts to help you assess how these Liveperson Chatbots use cases fit your Chatbot needs.

Popular Business Setting

for Liveperson Chatbots

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Peers used Liveperson Chatbots to Enhance customer relationships and Enter new markets internationally or locally

Peer and Expert Opinion on Features

for Liveperson Chatbots

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.59/5

Read Reviews (35)
Personalization

4.91/5

Read Reviews (25)
Dashboard

4.68/5

Read Reviews (13)
Templates

4.24/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
bot

4.59/5

Read Reviews (35)
Personalization

4.91/5

Read Reviews (25)
Dashboard

4.68/5

Read Reviews (13)
Templates

4.24/5

Read Reviews (5)

IT and Other Capabilities

for Liveperson Chatbots

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.67/5

Read Reviews (20)
Data Import

3.71/5

Read Reviews (23)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.67/5

Read Reviews (20)
Data Import

3.71/5

Read Reviews (23)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.96/5

Read Reviews (72)
Phone Support

4.75/5

Read Reviews (10)
24/7 Support

4.72/5

Read Reviews (114)
Email Support

4.25/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.96/5

Read Reviews (72)
Phone Support

4.75/5

Read Reviews (10)
24/7 Support

4.72/5

Read Reviews (114)
Email Support

4.25/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.83/5

Read Reviews (66)
Analytics

4.79/5

Read Reviews (42)
Custom Reports

4.31/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.83/5

Read Reviews (66)
Analytics

4.79/5

Read Reviews (42)
Custom Reports

4.31/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Liveperson Chatbots

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson Chatbots

Vendor Profile Details

Company Name

Liveperson

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Financials

IPO