Liveperson Chatbots Overview
This is a summary of the comprehensive capabilities and benefits of Liveperson Chatbots based on over 722 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Liveperson Chatbots, Sendbird, Chatbot, SmartAction, Zoom Virtual Agent, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Liveperson Chatbots is right for your needs? Our Cuspera AI engine can evaluate how Liveperson Chatbots fits your specific business needs, industry, and context. Get your personalized assessment report today.
Liveperson Chatbots supports business activities such as:
- Engagement Management
- Social Media Management
- Customer Feedback Management
- Advertisement
- Communication Management
Liveperson Chatbots can help you with many business goals, such as Enhance Customer Relationships, Enter New Markets Internationally Or Locally, Acquire Customers, Increase Sales & Revenue, Launch New Products, etc. It can help manage these activities if you use Chat Social Media E-Mail etc. for these needs. As a solution, Liveperson Chatbots's capabilities include Bot, Personalization, Dashboard, etc.
Liveperson Chatbots was founded in 1995. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Greater customer engagement and improved CSAT...." Peer review by SAURABH GUPTA, Transportation/Trucking/Railroad
Cuspera Reviews
42 buyers and buying teams have used Cuspera to assess how well Liveperson Chatbots solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Liveperson Chatbots.
Use Cases
Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Liveperson Chatbots.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.88/5 ★ |
"...Greater customer engagement and improved CSAT...." Peer review by SAURABH GUPTA, Transportation/Trucking/Railroad |
| engaging and following up |
4.83/5 ★ |
"...We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are, and when they want, using the Messages app on iOS, says Denise Chudy, Contact At Once!..." Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are |
| Social Media Management with Social Media and E-Mail |
4.87/5 ★ |
"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line...." 7 of the Best AI Chatbots for 2019 |
| social media analytics |
4.79/5 ★ |
"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line. ..." 7 of the Best AI Chatbots for 2019 |
| managing social media account |
4.04/5 ★ |
"...Irrespective of which channel conversations with customers take place on, regardless of whether it s e mail or social media accounts, SocialConnect and EmailConnect makes it possible for smaller organizations to take care of customer discussions with simplicity, all from 1 practical spot. ..." SocialConnect and Email Connect Help Small Businesses Manage Digital Conversations |
| engaging on social media |
3.64/5 ★ |
"...Social post schedulers Before bots became the new kids on the block for social media automation, all the rage was scheduling posts...." 12 tech shortcuts to relieve work-life stress |
| scheduling post to social media |
3.64/5 ★ |
"...Social post schedulers Before bots became the new kids on the block for social media automation, all the rage was scheduling posts...." 12 tech shortcuts to relieve work-life stress |
| Customer Feedback Management with Phone Calls and Chat |
4.81/5 ★ |
"...Compared with traditional phone calls, messaging conversations increase customer satisfaction by 20%, double agent efficiency, and cut labor cost per interaction in half. ..." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place |
| measuring customer satisfaction |
4.59/5 ★ |
"...Our company business has grown along with the customer satisfaction because of this tool...." Peer review by Shadab Shaikh, Analyst, GEP Worldwide |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.88/5 ★ |
"...Greater customer engagement and improved CSAT...." Peer review by SAURABH GUPTA, Transportation/Trucking/Railroad |
|
| engaging and following up |
4.88/5 ★ |
| Social Media Management with Social Media and E-Mail |
4.87/5 ★ |
"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line...." 7 of the Best AI Chatbots for 2019 |
|
| social media analytics |
4.87/5 ★ |
| managing social media account |
4.87/5 ★ |
| engaging on social media |
4.87/5 ★ |
| scheduling post to social media |
4.87/5 ★ |
| Customer Feedback Management with Phone Calls and Chat |
4.81/5 ★ |
"...Compared with traditional phone calls, messaging conversations increase customer satisfaction by 20%, double agent efficiency, and cut labor cost per interaction in half. ..." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place |
|
| measuring customer satisfaction |
4.81/5 ★ |
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 722 insights from peers and experts to help you assess how these Liveperson Chatbots use cases fit your Chatbot needs.
Frequently Asked Questions(FAQ)
for Liveperson Chatbots
What is Liveperson Chatbots?
What is Liveperson Chatbots used for?
What are the top features of Liveperson Chatbots?
Who uses Liveperson Chatbots?
What are Liveperson Chatbots alternatives?
Where is Liveperson Chatbots located?
Popular Business Setting
for Liveperson Chatbots
Top Industries
- Information Technology and Services
- Transportation/Trucking/Railroad
- Automotive
Popular in
- Small Business
- Enterprise
- Large Enterprise
Peers used Liveperson Chatbots to Enhance customer relationships and Enter new markets internationally or locally
Liveperson Chatbots Alternatives
Peer and Expert Opinion on Features
for Liveperson Chatbots
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (35) |
| Personalization | Read Reviews (25) |
| Dashboard | Read Reviews (13) |
| Templates | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (35) |
| Personalization | Read Reviews (25) |
| Dashboard | Read Reviews (13) |
| Templates | Read Reviews (5) |
IT and Other Capabilities
for Liveperson Chatbots
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (20) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (20) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (72) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (114) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (72) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (114) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Liveperson Chatbots
Overall Risk Meter
Top Failure Risks for Liveperson Chatbots
Vendor Profile Details
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
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