Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
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Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I've used this to get instant feedback from customers, and improve customer service...." Peer review by Anonymous Reviewer

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, 247.ai, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

How does Liveperson AI Chatbot facilitate Engagement Management?

Why is Liveperson AI Chatbot the best choice for Social Media Management?

What makes Liveperson AI Chatbot ideal for Customer Feedback Management?

How efficiently Does Liveperson AI Chatbot manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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A major online musical instruments and pro audio equipment retailer - Retail

Analytics Studio by LivePerson helped a leading online musical instruments retailer keep their call data safe and PCI compliant. The retailer needed to protect sensitive cardholder data without losin...g important customer conversation details. Analytics Studio used AI to scrub sensitive data from call recordings while keeping audio quality high. The retailer now uses call data to improve customer experience, coach sales engineers, and make better business decisions. They also monitor privacy permissions and analyze call data at scale.

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Azul Airlines - Travel & Hospitality

LivePerson's Conversational Cloud helped Azul Airlines move from traditional chat to an asynchronous conversational model. Azul saw an 84% reduction in first-contact abandonment and a 42% increase in... conversations handled by human agents. The AI bot resolved 59% of new conversations on its own. Azul also reduced its customer service queue by 84%. The solution improved team productivity and made customer service faster and more efficient.

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Betcris - Entertainment

LivePerson Conversational Cloud helped Betcris improve customer service with AI-powered chatbots. Betcris wanted to give fast, accurate, and helpful support to a diverse customer base. They used Live...Person to automate answers, give personalized recommendations, and process transactions. A small team of three managed AI conversations in three languages across Latin America, Canada, and Europe. Betcris combined AI and human agents to make sure customers felt secure and satisfied.

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bridal retailer (LivePerson client) - Retail

LivePerson Conversational Cloud helped a bridal retailer stay open during the COVID-19 pandemic. The company used conversational AI and a bridal concierge bot to move sales and support online. They q...uickly shifted hundreds of in-store associates to digital messaging. Online revenue grew fast. Messaging sales increased by 700%. Messaging volume rose 7.5 times. The VP of customer service said messaging saved their business.

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LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions(FAQ)

for Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, 247.Ai and U-Analyze are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Software Failure Risk Guidance

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for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

Awards

LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance

LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance

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Product

LivePerson Announces AWS Integration to Unify Voice and Digital Customer Experiences

LivePerson Announces AWS Integration to Unify Voice and Digital Customer Experiences

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Partnership

LivePerson Announces AWS Integration to Unify Voice and Digital ...

LivePerson has integrated its digital contact center with AWS's Amazon Connect, creating a unified AI-native customer experience platform. This integration enhances customer service by allowing seamless transitions between automated systems and human support, reducing operational complexity and costs. It offers advanced conversational intelligence and supports various communication channels, improving efficiency and personalization for brands.

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Awards

Fast Company names LivePerson the #1 Most Innovative AI Company in the World

LivePerson has been named the #1 Most Innovative AI Company by Fast Company, recognizing its Conversational AI platform for delivering human-like digital experiences. The platform, powered by nearly one billion interactions monthly, enhances customer care, marketing, and sales through AI-driven conversations. This marks LivePerson's first appearance on Fast Company's overall list, ranking as the 21st Most Innovative Company globally.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO