Liveperson Chatbots Overview

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

Cuspera Reviews

42 buyers and buying teams have used Cuspera to assess how well Liveperson Chatbots solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Liveperson Chatbots.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Liveperson Chatbots.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.88/5

Read Reviews (59)

"...New LivePerson PlatformsSocialConnect provides simplified customer care of social media, helping businesses manage social interactions through the LiveEngage AI-powered messaging platform...." SocialConnect and Email Connect Help Small Businesses Manage Digital Conversations
engaging and following up

4.83/5

Read Reviews (34)

"...The New York-based company provides 18,000 companies over the world real-time customer engagement, using automation and tools to improve the relationship between brands and customers...."
Social Media Management with Social Media and E-Mail

4.87/5

Read Reviews (23)

"...Actually Use an AI-Based Tool Unlike legacy email and social media management tools, SocialConnect and EmailConnect also let brands offer customers the option to switch from an email thread to a messaging conversation, or from a tweet to a DM, with the click of a button...." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place
social media analytics

4.79/5

Read Reviews (16)

"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line. ..."
managing social media account

4.04/5

Read Reviews (2)

"...Irrespective of which channel conversations with customers take place on, regardless of whether it s e mail or social media accounts, SocialConnect and EmailConnect makes it possible for smaller organizations to take care of customer discussions with simplicity, all from 1 practical spot. ..."
engaging on social media

3.64/5

Read Reviews (1)

"...The post LivePerson adds social and email to its conversational platform appeared first on Marketing Land. via Marketing Land..."
scheduling post to social media

3.64/5

Read Reviews (1)

"...Social post schedulers Before bots became the new kids on the block for social media automation, all the rage was scheduling posts...."
Customer Feedback Management with Phone Calls and Chat

4.81/5

Read Reviews (12)

"...I've used this to get instant feedback from customers, and improve customer service...."
measuring customer satisfaction

4.59/5

Read Reviews (6)

"...And it says customer satisfaction rates are 25 percent higher for chatting and messaging than for calling...."
PEER EXPERIENCES
Engagement Management with Chat

4.88/5

Read Reviews (59)

"...New LivePerson PlatformsSocialConnect provides simplified customer care of social media, helping businesses manage social interactions through the LiveEngage AI-powered messaging platform...." SocialConnect and Email Connect Help Small Businesses Manage Digital Conversations
engaging and following up

4.88/5

Read Reviews (34)

Social Media Management with Social Media and E-Mail

4.87/5

Read Reviews (23)

"...Actually Use an AI-Based Tool Unlike legacy email and social media management tools, SocialConnect and EmailConnect also let brands offer customers the option to switch from an email thread to a messaging conversation, or from a tweet to a DM, with the click of a button...." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place
social media analytics

4.87/5

Read Reviews (16)

managing social media account

4.87/5

Read Reviews (2)

engaging on social media

4.87/5

Read Reviews (1)

scheduling post to social media

4.87/5

Read Reviews (1)

Customer Feedback Management with Phone Calls and Chat

4.81/5

Read Reviews (12)

"...I've used this to get instant feedback from customers, and improve customer service...." Peer review by Anonymous Reviewer
measuring customer satisfaction

4.81/5

Read Reviews (6)

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 722 insights from peers and experts to help you assess how these Liveperson Chatbots use cases fit your Chatbot needs.

Frequently Asked Questions(FAQ)

for Liveperson Chatbots

What is Liveperson Chatbots?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

What is Liveperson Chatbots used for?

Liveperson Chatbots is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson Chatbots?

bot, Personalization and Dashboard are some of the top features of Liveperson Chatbots.

Who uses Liveperson Chatbots?

Liveperson Chatbots is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson Chatbots alternatives?

Sendbird, Chatbot, SmartAction and Solvvy Conversational Intelligence Platform are popular alternatives for Liveperson Chatbots.

Where is Liveperson Chatbots located?

Liveperson Chatbots is headquartered at 475 10th Ave 5th Floor New York, NY 10018.

Popular Business Setting

for Liveperson Chatbots

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Peers used Liveperson Chatbots to Enhance customer relationships and Enter new markets internationally or locally

Peer and Expert Opinion on Features

for Liveperson Chatbots

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.59/5

Read Reviews (35)
Personalization

4.91/5

Read Reviews (25)
Dashboard

4.68/5

Read Reviews (13)
Templates

4.24/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
bot

4.59/5

Read Reviews (35)
Personalization

4.91/5

Read Reviews (25)
Dashboard

4.68/5

Read Reviews (13)
Templates

4.24/5

Read Reviews (5)

IT and Other Capabilities

for Liveperson Chatbots

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.67/5

Read Reviews (20)
Data Import

3.71/5

Read Reviews (23)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.67/5

Read Reviews (20)
Data Import

3.71/5

Read Reviews (23)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.96/5

Read Reviews (72)
Phone Support

4.75/5

Read Reviews (10)
24/7 Support

4.72/5

Read Reviews (114)
Email Support

4.25/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.96/5

Read Reviews (72)
Phone Support

4.75/5

Read Reviews (10)
24/7 Support

4.72/5

Read Reviews (114)
Email Support

4.25/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.83/5

Read Reviews (66)
Analytics

4.79/5

Read Reviews (42)
Custom Reports

4.31/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.83/5

Read Reviews (66)
Analytics

4.79/5

Read Reviews (42)
Custom Reports

4.31/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Liveperson Chatbots

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson Chatbots

Vendor Profile Details

Company Name

Liveperson

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Financials

IPO