Liveperson Chatbots Overview
Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.
Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.
Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.
Cuspera Reviews
42 buyers and buying teams have used Cuspera to assess how well Liveperson Chatbots solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Liveperson Chatbots.
Use Cases
Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Liveperson Chatbots.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.88/5 ★ |
"...New LivePerson PlatformsSocialConnect provides simplified customer care of social media, helping businesses manage social interactions through the LiveEngage AI-powered messaging platform...." SocialConnect and Email Connect Help Small Businesses Manage Digital Conversations |
| engaging and following up |
4.83/5 ★ |
"...The New York-based company provides 18,000 companies over the world real-time customer engagement, using automation and tools to improve the relationship between brands and customers...." Austin-based Conversable acquired by LivePerson |
| Social Media Management with Social Media and E-Mail |
4.87/5 ★ |
"...Actually Use an AI-Based Tool Unlike legacy email and social media management tools, SocialConnect and EmailConnect also let brands offer customers the option to switch from an email thread to a messaging conversation, or from a tweet to a DM, with the click of a button...." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place |
| social media analytics |
4.79/5 ★ |
"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line. ..." 7 of the Best AI Chatbots for 2019 |
| managing social media account |
4.04/5 ★ |
"...Irrespective of which channel conversations with customers take place on, regardless of whether it s e mail or social media accounts, SocialConnect and EmailConnect makes it possible for smaller organizations to take care of customer discussions with simplicity, all from 1 practical spot. ..." SocialConnect and Email Connect Help Small Businesses Manage Digital Conversations |
| engaging on social media |
3.64/5 ★ |
"...The post LivePerson adds social and email to its conversational platform appeared first on Marketing Land. via Marketing Land..." LivePerson adds social and email to its conversational platform |
| scheduling post to social media |
3.64/5 ★ |
"...Social post schedulers Before bots became the new kids on the block for social media automation, all the rage was scheduling posts...." 12 tech shortcuts to relieve work-life stress |
| Customer Feedback Management with Phone Calls and Chat |
4.81/5 ★ |
"...I've used this to get instant feedback from customers, and improve customer service...." Peer review by Anonymous Reviewer |
| measuring customer satisfaction |
4.59/5 ★ |
"...And it says customer satisfaction rates are 25 percent higher for chatting and messaging than for calling...." Want Better Customer Service? Don't Call, Text |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.88/5 ★ |
"...New LivePerson PlatformsSocialConnect provides simplified customer care of social media, helping businesses manage social interactions through the LiveEngage AI-powered messaging platform...." SocialConnect and Email Connect Help Small Businesses Manage Digital Conversations |
|
| engaging and following up |
4.88/5 ★ |
| Social Media Management with Social Media and E-Mail |
4.87/5 ★ |
"...Actually Use an AI-Based Tool Unlike legacy email and social media management tools, SocialConnect and EmailConnect also let brands offer customers the option to switch from an email thread to a messaging conversation, or from a tweet to a DM, with the click of a button...." LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place |
|
| social media analytics |
4.87/5 ★ |
| managing social media account |
4.87/5 ★ |
| engaging on social media |
4.87/5 ★ |
| scheduling post to social media |
4.87/5 ★ |
| Customer Feedback Management with Phone Calls and Chat |
4.81/5 ★ |
"...I've used this to get instant feedback from customers, and improve customer service...." Peer review by Anonymous Reviewer |
|
| measuring customer satisfaction |
4.81/5 ★ |
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 722 insights from peers and experts to help you assess how these Liveperson Chatbots use cases fit your Chatbot needs.
Frequently Asked Questions(FAQ)
for Liveperson Chatbots
What is Liveperson Chatbots?
What is Liveperson Chatbots used for?
What are the top features of Liveperson Chatbots?
Who uses Liveperson Chatbots?
What are Liveperson Chatbots alternatives?
Where is Liveperson Chatbots located?
Popular Business Setting
for Liveperson Chatbots
Top Industries
- Information Technology and Services
- Transportation/Trucking/Railroad
- Automotive
Popular in
- Small Business
- Enterprise
- Large Enterprise
Peers used Liveperson Chatbots to Enhance customer relationships and Enter new markets internationally or locally
Liveperson Chatbots Alternatives
Peer and Expert Opinion on Features
for Liveperson Chatbots
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (35) |
| Personalization | Read Reviews (25) |
| Dashboard | Read Reviews (13) |
| Templates | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (35) |
| Personalization | Read Reviews (25) |
| Dashboard | Read Reviews (13) |
| Templates | Read Reviews (5) |
IT and Other Capabilities
for Liveperson Chatbots
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (20) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (20) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (72) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (114) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (72) |
| Phone Support | Read Reviews (10) |
| 24/7 Support | Read Reviews (114) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Liveperson Chatbots
Overall Risk Meter
Top Failure Risks for Liveperson Chatbots
Vendor Profile Details
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
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