Liveperson AI Chatbot Overview

LivePerson offers AI chatbot tools to transform customer interactions. Brands can easily build, integrate, manage, and optimize chatbots with this platform.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Liveperson AI Chatbot.

Other use cases:

  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Conversion Management
  • Contact List Management
  • Lead Analytics
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Liveperson AI Chatbot.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
See all business priorities See less business priorities

Liveperson AI Chatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson AI Chatbot works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Liveperson AI Chatbot's features include Bot, Personalization, Dashboard, etc. and Liveperson AI Chatbot support capabilities include Chat Support, AI Powered, Phone Support, etc. also Liveperson AI Chatbot analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We get immediate feedback from our customers on the chat agent call sheets which we can analyse and then use to improve our website & overall customer service performance...." Peer review by Colin McDougall, Head of Digital, Sun Life Direct, Sun Life Direct

Liveperson AI Chatbot, Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent, Sendbird, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson AI Chatbot

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Liveperson AI Chatbot is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Automotive and is widely used by Small Business, Enterprise, and Large Enterprise.

Liveperson AI Chatbot Customer wins, Customer success stories, Case studies

Why is Liveperson AI Chatbot the best choice for Engagement Management?

How can Liveperson AI Chatbot enhance your Social Media Management process?

How can Liveperson AI Chatbot optimize your Customer Feedback Management Workflow?

What Are the key features of Liveperson AI Chatbot for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson AI Chatbot solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

Read more →
 

LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

Read more →

ConsenSys - Information Technology And Services

LivePerson’s Conversational Cloud helped ConsenSys manage rapid MetaMask growth. The company faced a surge in support tickets and intense competition in the crypto market. They used Conversational AI... to automate customer engagement and support. First response time dropped to 30 seconds from 10 days. Average handle time improved to 33 minutes from 1.5 days. 92% of interactions were handled by bots.

Read more →

Conduent - Human Resources

LivePerson’s Conversational Cloud helped Conduent add AI-powered asynchronous messaging to its HR services platform. Over 400 Conduent support reps now use the platform to manage web-based messaging ...for employees and retirees. The solution delivers 2-3 times the efficiency of traditional voice channels. Conduent handles 20,000 interactions per month. Bots resolve issues in an average of 3 minutes. The platform makes campaign adjustments easy and boosts agility.

Read more →

Capitec - Banking

Capitec used LivePerson's conversational AI to improve digital banking. Many clients had to delete banking apps due to limited phone storage and data. Capitec let clients use WhatsApp for banking ins...tead. This made banking easier and more personal. The client base grew by 37%. In 2023, there were 15 million client conversations, with 7 million on WhatsApp. Customer satisfaction reached 78%. First contact resolution was 71%. Agent efficiency doubled.

Read more →

Bupa - Insurance

LivePerson helped Bupa improve customer satisfaction with a digital engagement strategy. Bupa used LivePerson to make it easier for customers to get help and answers online. Messaging demand grew by ...55% year over year. WhatsApp IVR deflect volumes increased by 129%. Assisted channels saw a 21% higher average order value. Messaging agents handled 64% more volume per month than voice agents.

Read more →

LivePerson's Voice AI

Video Thumbnail

Frequently Asked Questions(FAQ)

for Liveperson AI Chatbot

What is Liveperson AI Chatbot?

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

What is Liveperson AI Chatbot used for?

Liveperson AI Chatbot is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Enter New Markets Internationally Or Locally by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Liveperson AI Chatbot?

bot, Personalization and Dashboard are some of the top features of Liveperson AI Chatbot.

Who uses Liveperson AI Chatbot?

Liveperson AI Chatbot is used by Information Technology And Services, Transportation/Trucking/Railroad and Automotive among other industries.

What are Liveperson AI Chatbot alternatives?

Chatbot, Zoom Virtual Agent, Uniphore Conversation Insights Agent and Sendbird are popular alternatives for Liveperson AI Chatbot.

Where is Liveperson AI Chatbot located?

Liveperson AI Chatbot is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson AI Chatbot for engagement management and social media management

Liveperson AI Chatbot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (66)
Analytics

4.79/5 ★

Read Reviews (42)
Custom Reports

4.31/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Liveperson AI Chatbot

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson AI Chatbot

LivePerson, Inc News

Executive

Tripp Lane Joins LivePerson Board of Directors - Morningstar

Nathan "Tripp" Lane has been appointed to the LivePerson Board of Directors. Lane brings extensive experience in guiding technology companies on strategy and operational effectiveness. His appointment aims to enhance shareholder value and support LivePerson's strategic goals.

Read more →
Financial

LivePerson Inc (LPSN) Q3 2025 Earnings Call Highlights: Surpassing ...

LivePerson exceeded its Q3 2025 financial guidance, reporting $60.2 million in revenue and $4.8 million in adjusted EBITDA. The company launched Conversation Simulator, enhancing AI and human agent training. LivePerson also strengthened its partnership with Google, joining Google Cloud Marketplace and launching Copilot Translate. Despite challenges in revenue retention and service declines, the company improved customer confidence through debt refinancing and cost restructuring.

Read more →
Product

LivePerson Launches Conversation Simulator to De-risk ... - Morningstar

LivePerson has launched the Conversation Simulator, a platform designed to mitigate risks associated with generative AI by allowing brands to test and train AI and human agents before customer interactions. This vendor-agnostic tool helps ensure AI accuracy and compliance, addressing challenges like unpredictability and compliance in AI adoption. Brands such as Telstra are already benefiting from its capabilities.

Read more →
Awards

LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance

LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance

Read more →

LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO