Liveperson Chatbots Overview

Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue.

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.

Cuspera Reviews

42 buyers and buying teams have used Cuspera to assess how well Liveperson Chatbots solved their Chatbot needs. Cuspera uses 722 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Liveperson Chatbots.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Grow Market Share
  • Increase Customer Life Time Value
  • Improve Digital And Social Presence
  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Liveperson Chatbots.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.88/5

Read Reviews (59)

"...LivePerson LivePerson lets you engage with your customers through live chat on your website as well as SMS, WhatsApp, Facebook Messenger, and more. ..." 12 Best Live Chat Plugins for WordPress (Pros And Cons)
engaging and following up

4.83/5

Read Reviews (34)

"...Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly revenue and operating results; competition in the markets for mobile and online business messaging and digital engagement technology ; our ability to retain existing clients and attract new clients; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to new regulatory or other legal requirements that could materially impact our business; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; potential adverse impact due to foreign currency exchange rate fluctuations; economic conditions and regulatory changes caused by the United Kingdom s exit from the European Union; our ability to retain key personnel, attract new personnel and to manage staff attrition; supporting our existing and growing customer base could strain our personnel resources and infrastructure; risks relating to governmental export controls and economic sanctions; our ability to effectively operate on mobile devices; risks related to industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; the adverse effect that the global economic downturn may have on our business and results of operations; risks related to the ability to successfully integrate past or potential future acquisitions; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; risks related to the regulation or possible misappropriation of personal information belonging to our customers Internet users; potential failure to meeting service level commitments to certain customers; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects could disrupt or negatively impact our services; errors, failures or bugs in our products may be difficult to correct; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; payment-related risks; delays in our implementation cycles; impairments to goodwill that result in significant charges to earnings; risk associated with the limitations on the effectiveness of our controls; our history of losses; risks associated with the recent volatility in the capital markets; our ability to secure additional financing to execute our business strategy; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; our ability to maintain our reputation; risks related to our recognition of revenue from subscriptions; our lengthy sales cycles; risks related to our operations in Israel, and the civil and political unrest in that region; changes in accounting principles generally accepted in the United States; risks associated with any future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks relating to recently-enacted changes to the U.S. tax laws; and risks related to our common stock being traded on more than one securities exchange...."
Social Media Management with Social Media and E-Mail

4.87/5

Read Reviews (23)

"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line...." 7 of the Best AI Chatbots for 2019
social media analytics

4.79/5

Read Reviews (16)

"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line. ..."
managing social media account

4.04/5

Read Reviews (2)

"...Irrespective of which channel conversations with customers take place on, regardless of whether it s e mail or social media accounts, SocialConnect and EmailConnect makes it possible for smaller organizations to take care of customer discussions with simplicity, all from 1 practical spot. ..."
engaging on social media

3.64/5

Read Reviews (1)

"...Social post schedulers Before bots became the new kids on the block for social media automation, all the rage was scheduling posts...."
scheduling post to social media

3.64/5

Read Reviews (1)

"...Social post schedulers Before bots became the new kids on the block for social media automation, all the rage was scheduling posts...."
Customer Feedback Management with Phone Calls and Chat

4.81/5

Read Reviews (12)

"...Maven Assist increases agent efficiency and customer satisfaction with its real-time recommended actions...." LivePerson Debuts Enhanced Maven AI Capabilities to Help Brands Deliver Personalized, High-Impact Conversational Experiences
measuring customer satisfaction

4.59/5

Read Reviews (6)

"...By switching old-fashioned voice calls or website interactions for conversational experiences far preferred by consumers LivePerson has allowed financial services institutions to improve customer satisfaction. ..."
PEER EXPERIENCES
Engagement Management with Chat

4.88/5

Read Reviews (59)

"...LivePerson LivePerson lets you engage with your customers through live chat on your website as well as SMS, WhatsApp, Facebook Messenger, and more. ..." 12 Best Live Chat Plugins for WordPress (Pros And Cons)
engaging and following up

4.88/5

Read Reviews (34)

Social Media Management with Social Media and E-Mail

4.87/5

Read Reviews (23)

"...LivePerson s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business bottom line...." 7 of the Best AI Chatbots for 2019
social media analytics

4.87/5

Read Reviews (16)

managing social media account

4.87/5

Read Reviews (2)

engaging on social media

4.87/5

Read Reviews (1)

scheduling post to social media

4.87/5

Read Reviews (1)

Customer Feedback Management with Phone Calls and Chat

4.81/5

Read Reviews (12)

"...Maven Assist increases agent efficiency and customer satisfaction with its real-time recommended actions...." LivePerson Debuts Enhanced Maven AI Capabilities to Help Brands Deliver Personalized, High-Impact Conversational Experiences
measuring customer satisfaction

4.81/5

Read Reviews (6)

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 722 insights from peers and experts to help you assess how these Liveperson Chatbots use cases fit your Chatbot needs.

Popular Business Setting

for Liveperson Chatbots

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Automotive

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Peers used Liveperson Chatbots to Enhance customer relationships and Enter new markets internationally or locally

Peer and Expert Opinion on Features

for Liveperson Chatbots

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.59/5

Read Reviews (35)
Personalization

4.91/5

Read Reviews (25)
Dashboard

4.68/5

Read Reviews (13)
Templates

4.24/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
bot

4.59/5

Read Reviews (35)
Personalization

4.91/5

Read Reviews (25)
Dashboard

4.68/5

Read Reviews (13)
Templates

4.24/5

Read Reviews (5)

IT and Other Capabilities

for Liveperson Chatbots

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.67/5

Read Reviews (20)
Data Import

3.71/5

Read Reviews (23)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.67/5

Read Reviews (20)
Data Import

3.71/5

Read Reviews (23)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.96/5

Read Reviews (72)
Phone Support

4.75/5

Read Reviews (10)
24/7 Support

4.72/5

Read Reviews (114)
Email Support

4.25/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.96/5

Read Reviews (72)
Phone Support

4.75/5

Read Reviews (10)
24/7 Support

4.72/5

Read Reviews (114)
Email Support

4.25/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.83/5

Read Reviews (66)
Analytics

4.79/5

Read Reviews (42)
Custom Reports

4.31/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.83/5

Read Reviews (66)
Analytics

4.79/5

Read Reviews (42)
Custom Reports

4.31/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Liveperson Chatbots

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson Chatbots

Vendor Profile Details

Company Name

Liveperson

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Financials

IPO