Real-World Case Studies and Customer Success Stories with Kiteworks

Kiteworks helps its own sales team protect sensitive information when working with customers. The team uses Kiteworks to share proposals, pricing, contracts, and security details securely. This keeps... intellectual property safe and prevents leaks to competitors. Sales representatives only use email for public content. Using Kiteworks shows customers the product’s value and keeps all private data secure.
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Kiteworks uses its own platform to protect licenses, invoices, and sensitive customer information. Before using Kiteworks, the fulfillment team sent licenses by email, which took about 20 minutes per... order. After integrating Kiteworks with their AOPS system, sending licenses became faster and more secure. Now, the process takes only a minute or two. The team can ship orders, invoice, and receive payment much faster. Sensitive data is shared securely with customers.
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Kiteworks uses its own Private Content Network to protect sensitive data and ensure compliance. The legal team shares compliance documents securely with customers using encrypted folders and secure e...mail. The finance team sends invoices and shares financial documents with tax advisors through secure shared folders. These workflows improve security, visibility, and efficiency. Employees trust Kiteworks for daily operations and regulatory compliance.
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Kiteworks used its own platform to improve customer support operations. The support team previously spent up to two hours daily on manual folder setup and file monitoring for customer log files. By i...ntegrating Kiteworks with Salesforce, support engineers enabled customers to upload sensitive logs directly into Salesforce, saving time and reducing storage costs. The new process streamlined support, improved data privacy, and allowed compliance teams to track log handling. Frank Balonis, CISO and SVP of Operations, highlighted the efficiency and governance benefits of this integration.
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Kiteworks helps MinterEllison, Australia’s largest law firm, securely send and share confidential data with clients, including government agencies. MinterEllison needed a secure, easy-to-use platform... that met IRAP compliance for Australian government clients. Kiteworks provided strong security, customizable controls, and a user-friendly interface. The platform improved operational efficiency, minimized onboarding friction, and enabled scalable storage for diverse user needs.
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Kiteworks helps its own Legal department protect sensitive contracts and certifications. The team uses Kiteworks secure email and shared folders to send, receive, and collaborate on legal documents. ...This keeps information safe from unsecure email and file sharing services. The Legal department can track who accesses documents and when. This improves security and gives valuable insight into customer interest. Only authorized people can access sensitive files with multi-factor authentication and encryption.
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Kiteworks helped a large international law firm work more efficiently and securely. Before Kiteworks, the firm struggled with email file size limits and slow, risky file transfers. After adopting Kit...eworks, staff could send any file type or size, up to 16 terabytes, directly from Microsoft Outlook. This saved time, cut costs on printing and shipping, and reduced IT support needs. The firm now protects sensitive legal documents and serves clients faster and more securely.
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Kiteworks Email Protection Gateway helped SIX, a financial services provider, upgrade their secure email system. SIX had used totemo mail for 13 years with no interruptions. After Kiteworks acquired ...totemo, SIX became the first to switch to Kiteworks EPG in August 2023. The transition focused on efficiency, cost savings, and user experience. Dedicated technical support from Kiteworks made the upgrade smooth and successful.
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Kiteworks used a solution for finance. The case study highlights how the product helped Kiteworks in the financial services sector. The content does not provide specific challenges, solutions, or res...ults. No quantifiable metrics are mentioned. The focus is on the use of the product in finance.
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Kiteworks SFTP helped APAC Utility Provider modernize secure file transfers. The company faced slow updates, poor visibility, and manual SFTP management. Kiteworks gave them centralized control, self...-service for business units, and strong security. The solution improved efficiency, security, and customer satisfaction. The utility now has a reliable, scalable, and cost-effective SFTP platform.
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Kiteworks helps Mandiant share sensitive files securely across the company. Mandiant needed a single, secure way to send and store important data. They chose Kiteworks for its strong security, easy u...se, and good support. Many teams at Mandiant use Kiteworks, including finance, legal, sales, and customer support. The platform is reliable and works smoothly, making it a key tool for daily business.
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Kiteworks helps Savings Bank of Mendocino County make banking safer and easier. The bank uses Kiteworks to securely share sensitive financial documents with customers and partners. Lending teams auto...mate document collection, saving time and boosting efficiency. 95% of lending customers now use Kiteworks for document exchange. Security and convenience have improved, raising customer trust and satisfaction.
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Kiteworks helped Linde Gas improve its billing process. Linde needed to deliver proof of delivery and invoices quickly and securely to healthcare customers. The company used Kiteworks to automate and... secure file transfers. Now, customers can access documents on demand. This change made invoice delivery much faster. Linde reduced turnaround time to one day and improved billing efficiency.
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Kiteworks helped NYC Health + Hospitals with secure file sharing. The organization needed a safe way to share sensitive health data. Kiteworks provided a secure platform for file transfers. This impr...oved data protection and compliance. Staff could share files easily and safely. The solution supported the hospital's privacy needs.
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