Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"We’ve been a customer of Alfresco’s for 12 years and the platform has greatly exceeded our expectations. We were able to develop our solution rapidly then, but if we had to start over now, the Alfresco Digital Business Platform would enable us to mo...ve even faster." - Filip Lannoye

Peer review evidence (same sources as the product rating summary)

"...Core capabilities for Alfresco Content Services include: Content Management Version control, access control, check in/out, easy to set up custom types / aspects and associated properties, wide transformation / rendition support including rich media, rich metadata support, powerful and highly scalable search, mobile support and smart folders to provide content in context...." Peer review
"...Easy to develop Workflows...." Peer review by Project Manager in Information Technology
"...After this initial success, Jacob says it was an easy decision to start using Alfresco for marketing collaboration...." Case Study LexisNexis

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Hyland ECM Customer wins, Customer success stories, Case studies

How can Hyland ECM enhance your Content Management process?

What Are the key features of Hyland ECM for Workflow Management?

What makes Hyland ECM ideal for Collaboration?

What Are the key features of Hyland ECM for Sales Document Management?

Why is Hyland ECM the best choice for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Filip Lannoye

Head of the Management Service

CIRB

We’ve been a customer of Alfresco’s for 12 years and the platform has greatly exceeded our expectations. We were able to develop our solution rapidly then, but if we had to start over now, the Alfresco Digital Business Platform would enable us to move even faster. Testimonial By Filip Lannoye
Hyland ECM testimonial

Lea Beeken

Supervisor, District Records and FOIP Management

Edmonton Public Schools

Alfresco provides us with a platform for retaining and managing our most critical documents — student records. Our goal is to provide the best education possible to all our students and providing teachers with access to student assessments within days of enrollment is essential for their success. A...lfresco allows us to do this easily and cost effectively. Each year we continue to expand our Alfresco implementation to streamline processes saving the district money and time; and allowing teachers to focus on their students.

Testimonial By Lea Beeken
Hyland ECM testimonial

Erik Bosveld

Program Manager

DICTU

We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming to us. For those already using it, it’s mostly bee...n a big success.

Testimonial By Erik Bosveld
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Filip Lannoye

Head of the Management Service

CIRB

We’ve been a customer of Alfresco’s for 12 years and the platform has greatly exceeded our expectations. We were able to develop our solution rapidly then, but if we had to start over now, the Alfresco Digital Business Platform would enable us to move even faster. Testimonial By Filip Lannoye
Hyland ECM testimonial

Lea Beeken

Supervisor, District Records and FOIP Management

Edmonton Public Schools

Alfresco provides us with a platform for retaining and managing our most critical documents — student records. Our goal is to provide the best education possible to all our students and providing teachers with access to student assessments within days of enrollment is essential for their success. A...lfresco allows us to do this easily and cost effectively. Each year we continue to expand our Alfresco implementation to streamline processes saving the district money and time; and allowing teachers to focus on their students.

Testimonial By Lea Beeken
Hyland ECM testimonial

Erik Bosveld

Program Manager

DICTU

We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming to us. For those already using it, it’s mostly bee...n a big success.

Testimonial By Erik Bosveld
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance is deploying Hyland's Content Innovation Cloud to transform unstructured content into AI-ready operational intelligence. This deployment aims to enhance decision-making, process effici...ency, and business intelligence across Erie Insurance's operations, leveraging Hyland's platform to process up to 700 million pages annually.

Read on →
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance partners with Hyland to deploy the Content Innovation Cloud, transforming unstructured content into operational intelligence. This initiative supports nearly 7 million policies, enhanc...ing decision-making and efficiency. Hyland's platform processes 1 billion pages over three years, automating document management and improving business intelligence while ensuring security and governance.

Read on →
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →
 

Academic healthcare organization (South Carolina) - Hospital & Health Care - Large

USA

Hyland helped a large academic healthcare organization in South Carolina migrate 25 million patient documents from nine Allscripts EMR systems to a single OnBase repository. The hospital needed to re...duce its information systems and improve access for over 250,000 patients. Hyland managed the end-to-end data migration, minimizing risk and time for the hospital's IT team. The project achieved a 99.93% success rate in document import. Doctors now access all patient data through OnBase, integrated with Epic.

 

Indiana State University - Education - Medium

Terre Haute, USA

Indiana State University used Hyland Automate to modernize form collection and improve student experiences. The university streamlined business operations and increased efficiency. Hyland Automate he...lped reduce manual work and errors. Staff and students benefited from faster, more reliable processes. The solution supported better data management across departments.

 

FTSE 100 Versicherer - Insurance - Very Large

UK

Hyland's Alfresco platform helped a leading FTSE 100 insurance company migrate 1.27 billion documents. The migration reduced application time by 30% and automated 46 mailboxes. Over 9,000 users were ...onboarded, processing 20,000 documents daily. The project delivered annual savings of 2.4 million GBP. Integration with ADF, Kofax, and Appian improved workflow and document management.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Product

Hyland Joins Jack Henry Fintech Integration Network

Hyland has integrated its governed-content management tools with Jack Henry's core banking platforms through the Jack Henry Fintech Integration Network. This integration aims to streamline document and records management for banks and credit unions, reducing manual processes and improving operational efficiency.

Product

Hyland Joins the Jack Henry® Fintech Integration Network to Close the Gap Between Core Banking and Governed Content

Hyland has joined the Jack Henry Fintech Integration Network, enhancing its OnBase platform's integration with Jack Henry's SilverLake and Symitar Episys core banking systems. This integration allows financial institutions to connect core banking data with content management workflows, improving productivity and service experiences without creating new content silos.

Product

Hyland Joins the Jack Henry & Associates, Inc. Fintech Integration Network to Close the Gap Between Core Banking and Governed Content

Hyland has joined the Jack Henry & Associates Fintech Integration Network to enhance integration between core banking systems and governed content management. This collaboration aims to streamline financial services by bridging gaps in data management and compliance.

Awards

Hyland Recognized as Leader in IDC MarketScape for Intelligent Content ...

Hyland has been named a Leader in the IDC MarketScape for Worldwide Intelligent Content Services 2026. The recognition highlights Hyland's strengths in workflow automation, content federation, and its AI strategy. Hyland's Content Innovation Cloud enables content federation across multiple repositories without requiring migration, enhancing its position in regulated industries.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A