Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"We take a lot of pride in the technology that we’ve built and we had a clear goal from day one as we embarked on a digital transformation journey. To create and deliver innovative solutions for our customers, we looked to combine our specialized tal...ents in-house with cutting -edge technologies offered only by going digital." - Vagesh Dave

Peer review evidence (same sources as the product rating summary)

"...Alfresco mobile app makes it easy for those on the road to access, approve and share documents...." Peer review by Verified User, Executive in Legal, Financial Services
"...Fully electronic workflows have streamlined business processes, enhanced productivity and delivered faster decision-making and approvals while mitigating risk...." Case Study eResearch Technology
"...Extended Collaboration Team sites, commenting, discussion forums, group calendars, data lists, site wiki, hybrid sync to cloud, team dashboard, tagging, following, like, team edit in Google Docs...." Peer review

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Hyland ECM Customer wins, Customer success stories, Case studies

What solutions does Hyland ECM provide for Content Management?

What makes Hyland ECM ideal for Workflow Management?

Why is Hyland ECM the best choice for Collaboration?

What solutions does Hyland ECM provide for Sales Document Management?

How can Hyland ECM enhance your Sending & Publishing Communications process?

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Vagesh Dave

CIO

McDermott International

We take a lot of pride in the technology that we’ve built and we had a clear goal from day one as we embarked on a digital transformation journey. To create and deliver innovative solutions for our customers, we looked to combine our specialized talents in-house with cutting -edge technologies offe...red only by going digital.

Testimonial By Vagesh Dave
Hyland ECM testimonial

Filip Lannoye

Head of the Management Service

CIRB

We’ve been a customer of Alfresco’s for 12 years and the platform has greatly exceeded our expectations. We were able to develop our solution rapidly then, but if we had to start over now, the Alfresco Digital Business Platform would enable us to move even faster. Testimonial By Filip Lannoye
Hyland ECM testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Vagesh Dave

CIO

McDermott International

We take a lot of pride in the technology that we’ve built and we had a clear goal from day one as we embarked on a digital transformation journey. To create and deliver innovative solutions for our customers, we looked to combine our specialized talents in-house with cutting -edge technologies offe...red only by going digital.

Testimonial By Vagesh Dave
Hyland ECM testimonial

Filip Lannoye

Head of the Management Service

CIRB

We’ve been a customer of Alfresco’s for 12 years and the platform has greatly exceeded our expectations. We were able to develop our solution rapidly then, but if we had to start over now, the Alfresco Digital Business Platform would enable us to move even faster. Testimonial By Filip Lannoye
Hyland ECM testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →
 

Garney expands its use of Hyland OnBase to accelerate HR transformation

Garney has expanded its use of Hyland OnBase, integrating it with SAP SuccessFactors to enhance HR operations. This move aims to modernize Garney's HR content infrastructure, centralize employee cont...ent, and improve operational efficiency. The integration supports Garney's HR transformation by providing secure, cloud-native content services that streamline processes and enable future innovation.

Read on →
 

Virginia Department of Motor Vehicles (DMV) - Government Administration - Large

Richmond, USA

OnBase by Hyland helped the Virginia DMV save $500,000 in shipping costs in the first year. The DMV scanned and managed millions of documents using OnBase. Employees can now retrieve and print docume...nts without leaving their desks. The solution improved productivity, security, and customer service. The DMV automated record retention and eliminated document backlogs. The project finished on time and on budget.

 

State of Ohio - Government Administration - Very Large

Columbus, USA

Hyland's OnBase platform helped the State of Ohio expand digital services across 25+ departments and 10+ agencies. Over five years, Hyland Global Services supported 50+ projects and grew the solution... to 8,000+ users. Regular consultations and project management meetings guided the expansion. The state built an internal OnBase team and improved staff efficiency with centralized information access. Ongoing education and expert support enabled scalable digital transformation.

 

RBC Capital Markets - Financial Services - Very Large

Toronto, Canada

RBC Capital Markets used Hyland's Alfresco Digital Business Platform to modernize post-trade operations. The bank built 14 new applications for 3,500 users, improving efficiency and regulatory compli...ance. Alfresco enabled process automation and document management for tax, payments, and audit workflows. The platform's flexibility allowed rapid app development and integration with core banking systems. RBC now quickly meets business needs and scales solutions across teams.

 

Property and casualty insurance company - Insurance - Large

OnBase by Hyland helped a property and casualty insurer cut new policy processing from two days to 20 minutes. The insurer integrated OnBase with Guidewire ClaimCenter, giving 1,500+ staff instant ac...cess to all claims data. The solution eliminated paper files, saving over $1.5 million each year. OnBase automated workflows, improved accuracy, and enabled first-call resolution. Staff now handle high claim volumes without sacrificing service.

Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Partnership

Hyland Debuts its New Partner Program Designed to Scale the Agentic Enterprise

Hyland has launched the Hyland Global Partner Network, a revamped partner program aimed at scaling AI-driven enterprise solutions. The program offers a unified framework for partners, emphasizing flexibility, transparency, and performance-based incentives. It aims to foster deep collaboration and co-innovation, aligning partner actions with Hyland's strategic goals, particularly in cloud adoption and content innovation.

Product

Hyland Strengthens its Product Leadership as Agentic AI Raises the Stakes for Regulated Industries

Hyland has expanded its product leadership team with six new appointments to enhance its focus on regulated industries like healthcare, financial services, and government. This move aims to strengthen Hyland's position in delivering AI-driven, industry-specific solutions that meet complex regulatory and operational needs. The company continues to build on its expertise in content management to support autonomous operations in high-stakes environments.

Awards

Hyland est nomm Leader dans le Magic QuadrantTM 2026 de Gartner pour ...

Hyland has been named a Leader in the 2026 Gartner Magic Quadrant for Document Management. This recognition highlights Hyland's strengths in content management and AI-driven content innovation. The company's Content Innovation Cloud helps businesses orchestrate AI-driven operations and manage unstructured data effectively, supporting over 15,000 global clients.

Awards

Hyland Named a Leader in 2026 Gartner Magic QuadrantTM for Document ...

Hyland has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Document Management. This accolade highlights Hyland's strength in enterprise content management and AI-driven content intelligence, emphasizing its global deployment of the Content Innovation Cloud. The recognition underscores Hyland's ability to orchestrate agentic enterprises with advanced AI and content management capabilities.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A