Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
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Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"We wanted a single, unified platform that would serve our internal customers much better." - Jerry Jacob

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Hyland ECM Use Cases

What Are the key features of Hyland ECM for Content Management?

What benefits does Hyland ECM offer for Workflow Management?

Why is Hyland ECM the best choice for Collaboration?

How can Hyland ECM enhance your Sales Document Management process?

How efficiently Does Hyland ECM manage your Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis
We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob
Hyland ECM testimonial

Marc Nash

Computer Systems Manager

DSNY
With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland ECM testimonial

Gianluca Di Salvo

IT Manager

Lombardia Informatica
Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration. We have an excellent relationship with Alfresco and the Lutech team and are grateful for the support that has helped us get up and running so quickly and continues to help us maintain a... productive platform.

Testimonial By Gianluca Di Salvo
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis
We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob
Hyland ECM testimonial

Marc Nash

Computer Systems Manager

DSNY
With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland ECM testimonial

Gianluca Di Salvo

IT Manager

Lombardia Informatica
Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration. We have an excellent relationship with Alfresco and the Lutech team and are grateful for the support that has helped us get up and running so quickly and continues to help us maintain a... productive platform.

Testimonial By Gianluca Di Salvo

Case Studies

Insurance

CASE STUDY ASEFA

Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution centralized document management and automated workflow...s. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.

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Government Administration

CASE STUDY Caixa Andorrana de la Seguridad Social (CASS)

Hyland Alfresco helped Caixa Andorrana de la Seguridad Social (CASS) modernize and automate key processes for healthcare, pensions, and social benefits. CASS faced challenges with limited resources, ...complex international agreements, and outdated technology. The solution unified systems with a secure, scalable platform, integrating content management, BPM, and electronic signatures. CASS improved compliance, security, and process speed, supporting international collaboration and future growth.

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Education

CASE STUDY Indiana State University

Hyland Automate helped Indiana State University modernize its form collection and improve operations. The university faced delays and frustration with its old system, which required frequent updates ...and did not integrate well. Hyland Automate provided dynamic forms and seamless integration with existing systems. This made workflows smoother and more efficient for students and staff. The new solution improved security and made it easier to manage financial aid data.

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Health, Wellness and Fitness

CASE STUDY Valeris

Hyland IDP helped Valeris speed up patient enrollment. Valeris used to spend 25-30 minutes processing each document. Now it takes only 5 minutes. The company saved 40% of the time on this process. Hy...land IDP also helped Valeris handle seasonal spikes in workload. Valeris plans to use Hyland IDP for more programs in the future.

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Financial Services

CASE STUDY BBVA

Hyland Nuxeo helped BBVA unify document management across many countries. BBVA needed to move millions of documents from old systems to a new, fast, and secure platform. Nuxeo was chosen for its flex...ibility and strong performance. BBVA used Nuxeo in a private cloud with fast backup to public cloud. The system supports heavy workloads, fast searches, and workflow automation. BBVA now has a scalable, high-performance solution for global document management.

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Financial Services

CASE STUDY Toyota Financial Services

OnBase helped Toyota Financial Services automate document workflows. The company faced slow, manual processes that caused errors and long response times. OnBase automated document capture, management..., and access, integrating with existing systems. Staff time spent on operations dropped by 60%. Customer response times improved, boosting satisfaction and reducing cancellations.

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Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Product

Hyland's Contract Terms Certified for Customer Favorability by TermScout

Hyland's customer agreements, including those for SaaS, PaaS, and the Content Innovation Cloud, have been certified by TermScout for high customer favorability. These certifications, based on AI and expert reviews, highlight Hyland's commitment to transparent and customer-friendly contracts, giving customers and partners a competitive edge.

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Partnership

Hyland signs strategic collaboration agreement with AWS to accelerate innovation at scale around AI and unstructured data | Hyland

Hyland has signed a strategic collaboration agreement with Amazon Web Services (AWS) to enhance its Content Innovation Cloud. This partnership focuses on integrating AI and cloud-native services to improve unstructured data management across industries. The collaboration aims to accelerate go-to-market strategies, co-develop innovations, and provide advanced data management solutions, particularly for regulated sectors like healthcare and finance.

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Product

Hyland unveils Content Federation: AI-driven Content Cloud

Hyland has launched the Content Federation Service (CFS) as part of its Content Innovation Cloud, enabling seamless AI-driven integration across various content repositories like Hyland OnBase and Microsoft SharePoint 365 Online. This service enhances content management by allowing organizations to access and manage both structured and unstructured data without costly migrations, using AI and automation for insights. Key features include secure connectivity, expanded automation, and governance-aligned access control.

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Product

Hyland reveals the industrys first and most-advanced open source repository with availability of its enterprise-scalable, AI-ready Content Innovation Cloud Repository | Hyland

Hyland has announced plans to open source its AI-ready Cloud Content Repository, a cloud-native platform combining Alfresco and Nuxeo technologies. This repository, part of Hyland's Content Innovation Cloud, offers massive scalability and AI-enhanced features like semantic indexing and search. It supports flexible integration and modernization, promoting transparency and community-driven development.

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Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

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Financials

M&A