Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time ...in providing employees with specialised user training." - Marie Carisson

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Hyland ECM Customer wins, Customer success stories, Case studies

How does Hyland ECM facilitate Content Management?

Why is Hyland ECM the best choice for Workflow Management?

How does Hyland ECM facilitate Collaboration?

What solutions does Hyland ECM provide for Sales Document Management?

What Are the key features of Hyland ECM for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
Hyland ECM testimonial

Marc Nash

Computer Systems Manager

DSNY

With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland ECM testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis

We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
Hyland ECM testimonial

Marc Nash

Computer Systems Manager

DSNY

With Alfresco, the contract group and all of the other groups that collaborate with them – engineering audit, finance and purchasing, and capital budget – have access to each other’s sites. Before, they were doing everything by paper, sending things to each other through a courier, which took days.... Now, once the document is entered into Alfresco, everyone can access it in minutes.

Testimonial By Marc Nash
Hyland ECM testimonial

Jerry Jacob

Consulting Software Engineer

LexisNexis

We wanted a single, unified platform that would serve our internal customers much better. Testimonial By Jerry Jacob

Virginia Department of Motor Vehicles (DMV) - Government Administration

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

Read more →

University of Notre Dame - Education

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

Read more →

United States Department of Housing and Urban Development - Government Administration

Hyland's Alfresco Digital Business Platform helped the United States Department of Housing and Urban Development modernize its IT systems. HUD needed to replace many old document management systems t...hat were expensive and hard to update. The new Alfresco-based solution runs in the Microsoft Azure cloud and supports the whole department. HUD used open source technology for fast, low-risk testing and easy upgrades. The system was reliable, simple to use, and supported by Hyland's team.

Read more →

The Judge Group - Human Resources

The Judge Group used Hyland's OnBase content services platform to improve contractor onboarding. The company faced challenges with manual document tracking and complex compliance requirements. OnBase... allowed them to automate document management and version control. Compliance managers now use templates in OnBase, making the process more secure. Contractors receive onboarding packets through an online portal with email notifications. The solution reduced manual work and improved efficiency.

Read more →

State of Ohio - Government Administration

Hyland OnBase helped the State of Ohio start its digital transformation. The state worked with Hyland Global Services for five years. They had regular meetings and planning sessions. The partnership ...led to over 50 projects. Thousands of users across state agencies benefited from the solution. The ongoing support ensured the system could grow with the state's needs.

Read more →

RBC Capital Markets - Financial Services

Alfresco platform by Hyland helped RBC Capital Markets modernize post-trade operations. The bank used Alfresco to digitize confirmations, payments, tax provisioning, and regulatory compliance. In thr...ee years, they built 14 new applications for 3,500 users. The platform improved operational efficiency and internal controls. It also made it easier to meet regulatory requirements and adapt to new business needs.

Read more →

Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5

Read Reviews (1)
Custom Reports

4.34/5

Read Reviews (99)
Analytics

3.63/5

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Product

Hyland Showcases Enterprise Imaging Innovation at RSNA 2025: Empowering Personalized, Connected Care - PR Newswire

Hyland showcased its Enterprise Imaging portfolio at RSNA 2025, highlighting innovations that unify imaging data across healthcare ecosystems. The technology enhances clinical decision-making and supports digital transformation. Hyland's partnership with Tribun Health integrates AI-driven image analysis for digital pathology, improving collaboration and precision medicine. The platform supports interoperability and is trusted by over half of U.S. health systems.

Product

Hyland Expands European Cloud Presence , Enhancing Customer Access to Advanced AI Technologies

Hyland has expanded its European cloud presence in collaboration with AWS, enhancing access to its Content Innovation Cloud. This expansion provides European customers with AI-driven content management solutions while ensuring compliance with EU data residency requirements. The initiative aims to streamline workflows, automate processes, and support digital transformation across enterprises.

Product

Hyland's Contract Terms Certified for Customer Favorability by TermScout

Hyland's customer agreements, including those for SaaS, PaaS, and the Content Innovation Cloud, have been certified by TermScout for high customer favorability. These certifications, based on AI and expert reviews, highlight Hyland's commitment to transparent and customer-friendly contracts, giving customers and partners a competitive edge.

Partnership

Hyland signs strategic collaboration agreement with AWS to accelerate innovation at scale around AI and unstructured data | Hyland

Hyland has signed a strategic collaboration agreement with Amazon Web Services (AWS) to enhance its Content Innovation Cloud. This partnership focuses on integrating AI and cloud-native services to improve unstructured data management across industries. The collaboration aims to accelerate go-to-market strategies, co-develop innovations, and provide advanced data management solutions, particularly for regulated sectors like healthcare and finance.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A