Hyland ECM Overview

Alfresco-ECM by Hyland optimizes workflows and improves document security. Enhanced collaboration efficiency is achieved through their content management products.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Helpdesk Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland ECM.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve ROI
  • Establish Thought Leadership
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Hyland ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland ECM's features include Recording, Personalization, and Dashboard. and Hyland ECM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hyland ECM analytics capabilities include Custom Reports, and Analytics.

Reviews

"Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retr...ieve or route documents from our central repository at the press of a button." - Kurt Palmer

Hyland ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland ECM

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Hyland ECM is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.

Hyland ECM Customer wins, Customer success stories, Case studies

How can Hyland ECM optimize your Content Management Workflow?

How does Hyland ECM facilitate Workflow Management?

What solutions does Hyland ECM provide for Collaboration?

How does Hyland ECM facilitate Sales Document Management?

How can Hyland ECM optimize your Sending & Publishing Communications Workflow?

11 buyers and buying teams have used Cuspera to assess how well Hyland ECM solved their Content Management Systems needs. Cuspera uses 1579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Kurt Palmer

Senior Director, Information Technology

eResearch Technology
Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retrieve or route documents from our central repositor...y at the press of a button.

Testimonial By Kurt Palmer
Hyland ECM testimonial

Gianluca Di Salvo

IT Manager

Lombardia Informatica
Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration. We have an excellent relationship with Alfresco and the Lutech team and are grateful for the support that has helped us get up and running so quickly and continues to help us maintain a... productive platform.

Testimonial By Gianluca Di Salvo
Hyland ECM testimonial

Dane Austin

President

NYPIUA
Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin
CUSTOMERS TESTIMONIALS
Hyland ECM testimonial

Kurt Palmer

Senior Director, Information Technology

eResearch Technology
Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retrieve or route documents from our central repositor...y at the press of a button.

Testimonial By Kurt Palmer
Hyland ECM testimonial

Gianluca Di Salvo

IT Manager

Lombardia Informatica
Alfresco has been simple to use, fast to learn, well structured and the functionality is ideal for collaboration. We have an excellent relationship with Alfresco and the Lutech team and are grateful for the support that has helped us get up and running so quickly and continues to help us maintain a... productive platform.

Testimonial By Gianluca Di Salvo
Hyland ECM testimonial

Dane Austin

President

NYPIUA
Our people love HPI and Alfresco, and they made us more efficient from day one. Right out of the box, this has been a homerun. Testimonial By Dane Austin

Cisco - Computer & Network Security

Cisco, a leading networking company, faced challenges with their sales and partner teams spending 15% to 20% of their time searching for information. This inefficiency cost them over $375 million ann...ually. To address this, Cisco implemented Hyland's Alfresco platform. The platform helped centralize content, improving speed and flexibility for their sales teams. As a result, Cisco launched SalesConnect, a centralized sales content and training platform, which became their fastest adopted platform, supporting 87,000+ users in 151 countries.

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Alliant Credit Union - Financial Services

OnBase by Hyland helped Alliant Credit Union move from limited document scanning to full enterprise content management. Alliant automated manual, paper-based processes across departments. Over 95% of... their documents are now electronic. OnBase integrated with their Symitar core system for instant, secure access to member documentation. The credit union built workflows for HR onboarding, accounts payable, and contract management, improving efficiency and process automation.

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Virginia Department of Motor Vehicles (DMV) - Government Administration

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

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University of Notre Dame - Education

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

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ABN AMRO Bank - Banking

Hyland's Nuxeo Platform helped ABN AMRO Bank modernize its information management. The bank faced problems with fragmented legacy ECM systems and information silos. Hyland provided an integrated and ...intelligent solution for managing information. This improved how ABN AMRO serves its clients and stakeholders. The new system supports better service and long-term value for the bank.

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Liberty Mutual Insurance - Insurance - Very Large

Alfresco Content Services helped Liberty Mutual Insurance save $21 million in five years. The company wanted to reduce paper use and improve global collaboration. Their old document systems were slow... and isolated. With Alfresco on AWS, Liberty Mutual enabled remote, paperless operations worldwide. The solution improved compliance and sped up solution delivery.

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Frequently Asked Questions(FAQ)

for Hyland ECM

What is Hyland ECM?

Alfresco ECM is an Enterprise Content Management software that is scalable and customizable and can be deployed on cloud, on-premises and hybrid-cloud configurations. It can be used in industries such as Financial Services, Healthcare, Manufacturing and more.

Alfresco ECM has a cloud native architecture enabling scalability and accessibility and integrates with other applications. Its capabilities include Document management, Document Scanning and Capture, Enterprise Collaboration, Information Governance, Intelligence and Analytics.

Alfresco ECM enables content management and processes to work in sync enabling optimization of information flow through the organization. The standards-based process engine ensures the content supports the business goals. Information Governance features include compliance and controls to reduce business risk, automated records life-cycle management from capture through retention and final destruction. It enables secure access to content from anywhere with file share and collaboration made possible over a variety of channels such as web browsers, mobile apps and more.

What is Hyland ECM used for?

Hyland ECM is a Content Management Systems Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Content Management, Workflow Management and Collaboration .

What are the top features of Hyland ECM?

Recording, Personalization and Dashboard are some of the top features of Hyland ECM.

Who uses Hyland ECM?

Hyland ECM is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland ECM alternatives?

Where is Hyland ECM located?

Hyland ECM is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland ECM for content management and workflow management

Hyland ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (1)
Custom Reports

4.34/5 ★

Read Reviews (99)
Analytics

3.63/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Hyland ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland ECM

Hyland Software, Inc News

Partnership

Hyland and Tribun Health Partner to Deliver Next-Generation, Intelligent Digital Pathology - Corpus Christi Caller-Times

Hyland and Tribun Health have formed a partnership to integrate Tribun Health's AI-driven pathology platform, CaloPix, with Hyland's enterprise imaging solutions. This collaboration aims to enhance digital pathology workflows, improve diagnostic accuracy, and streamline healthcare operations by unifying medical imaging and pathology data. The partnership leverages AI and advanced imaging technologies to deliver faster, more precise diagnoses and improve patient outcomes.

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Partnership

Hyland Brings Enterprise Content Management to Pathology with Tribun - Healthcare IT Today

Hyland has partnered with Tribun Health to enhance digital pathology through enterprise content management. This collaboration combines Tribun's AI pathology platform, CaloPix, with Hyland's imaging capabilities to streamline workflows and improve diagnostics in healthcare. This move aims to integrate digital pathology into broader enterprise imaging systems, addressing operational challenges in the field.

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Awards

Hyland named a Leader in IDC MarketScape for Worldwide Intelligent Document Processing Software 2025-2026 Vendor Assessment - StreetInsider

Hyland has been recognized as a Leader in the IDC MarketScape for Worldwide Intelligent Document Processing Software 2025-2026. This accolade highlights Hyland's advancements in agentic automation, leveraging AI to enhance document processing workflows. The Content Innovation Cloud, a key component, integrates content services, IDP, and low-code orchestration, simplifying system management and accelerating automation deployment. Hyland's focus on user-friendly, AI-driven experiences makes IDP accessible across business teams.

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Product

Hyland Showcases Enterprise Imaging Innovation at RSNA 2025: Empowering Personalized, Connected Care - PR Newswire

Hyland showcased its Enterprise Imaging portfolio at RSNA 2025, highlighting innovations that unify imaging data across healthcare ecosystems. The technology enhances clinical decision-making and supports digital transformation. Hyland's partnership with Tribun Health integrates AI-driven image analysis for digital pathology, improving collaboration and precision medicine. The platform supports interoperability and is trusted by over half of U.S. health systems.

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Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

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Financials

M&A