Real-World Case Studies and Customer Success Stories with Guru knowledge network

Guru helps Svetness speed up new hire onboarding with an AI-powered knowledge base. New employees can access training materials and... session recordings at their own pace. Managers save time by centralizing information and reducing repeated questions. Guru’s features like AI Answers and personalized content make onboarding smoother. Employees quickly find what they need and get up to speed faster.
Show More..

Guru’s AI Assist helps Trusted Health’s team create content 27% faster. Subject matter experts use AI Assist to draft, summarize,... and translate documents. The tool keeps brand voice steady across all content. Admins control prompts and actions for different teams. Trusted Health’s CX Training Manager says AI Assist in Slack makes writing easy and reduces hesitation to update content.
Show More..

Bonafide Health used Guru’s Slack integration to give their CX team instant, verified answers. Before Guru, agents struggled to find... information in Google Drive, leading to inconsistent support. With Guru, they centralized SOPs, FAQs, and training in Slack, making answers easy to find. The CX team saw an 86% adoption rate and a 91% trust score. Escalations dropped and response times improved, helping agents deliver better customer experiences.
Show More..

Guru helps Trusted Health manage rapid change by centralizing all company knowledge. Before Guru, information was scattered and hard to... track. Guru's AI-powered wiki and knowledge base keep teams aligned and informed. Leaders use Guru to track engagement and answer questions fast. Employees feel less stress and more confident during change. Guru makes onboarding and communication smooth for new hires.
Show More..

Guru helped a prominent healthcare company fix knowledge management problems after rapid growth. The company moved from Google Drive to... Guru, using collections and verification to keep information current. Slack integration cut down on repeated questions and made answers easy to find. Teams got training and used Guru to support new tool rollouts. Guru's analytics and feedback loops help keep knowledge up to date.
Show More..

Guru integrates with Microsoft Teams to help a large health and wellness company share knowledge fast. Employees get required reads... and confirm receipt with one click. This stops long email threads and messy messages. The company reaches thousands of people quickly. Guru's AI-powered platform boosts productivity and keeps everyone informed.
Show More..

Guru helped Noom improve customer support by making knowledge easy to find. Noom's coaches struggled to access up-to-date information as... the company grew. Guru's browser extension let coaches search for answers without leaving their workflow. This saved time and improved coach happiness. Noom saw over 50% faster new hire ramp up and 95% adoption of Guru.
Show More..

Guru’s AI Knowledge Agent helped Motion scale product support as the company grew from 10 to 70 employees. Motion used Guru... to centralize product information and answer questions instantly in Slack. They connected Guru to Linear and Intercom for real-time updates and improved chatbot accuracy. Automated knowledge capture reduced repetitive questions and freed up expert time. Customer support became faster and more consistent with AI-powered solutions.
Show More..

Guru’s Knowledge Agents helped Empathy separate US and Canadian content for their care team. This made it easier for support... staff to find accurate, region-specific answers fast. Empathy used custom bots, visual flags, and AI prompts to avoid confusion between US and Canadian laws. The team saw fewer irrelevant answers and more trust in Guru’s platform. Empathy now has a scalable process for future market expansion.
Show More..

Guru helped its own People Ops team cut repeated HR questions and boost employee self-service. The team used Guru's collections,... announcements, newsletters, and Pages to organize HR knowledge and streamline communication. Employees now find answers faster and trust the information. Event-related questions dropped for the 2025 retreat. The team spends more time on strategic work and less on repetitive support.
Show More..

Guru helped TIM, an IT service provider for hospitality, centralize technical knowledge from Slack, Google Workspace, and Jira. TIM struggled with... fragmented information and costly inefficiencies before Guru. Guru's integrations and AI-powered platform made knowledge easy to find and maintain. A new knowledge council improved information quality. Now, TIM's team accesses all key data in one place, boosting productivity and reducing confusion.
Show More..

Guru helped Glint fix slow and confusing sales knowledge management. Before Guru, sales reps wasted time searching a big spreadsheet... and Slack for answers. With Guru, answer time dropped from 30 seconds to 2-3 seconds. 85% of Glint's team adopted Guru. 100% of sales reps said Guru made them feel more confident. Guru made onboarding faster and improved sales team performance.
Show More..

Guru helped a global hospitality company simplify support and improve team performance. The company used Guru’s AI-powered knowledge management to... enhance global support. This led to better operational efficiency. Teams accessed information faster and worked more productively. Guru’s platform made it easier to manage knowledge across locations.
Show More..

Guru’s AI-powered search helped a global hospitality company cut support delays. Manual HR and support processes slowed response times for... international customers. Guru integrated with Slack and Zendesk, centralizing knowledge and automating answers. Teams saved time on repetitive tasks and improved onboarding speed. 24/7 support boosted customer satisfaction and efficiency across departments.
Show More..

Guru helped a global hospitality company simplify support and improve team performance. The company used Guru’s AI-powered knowledge management to... enhance global support. This led to better operational efficiency. Teams accessed information faster and worked more effectively. Guru’s platform made it easier to manage knowledge across locations.
Show More..

A global hospitality company used Guru to simplify support and improve team performance. They implemented AI-powered knowledge management to enhance... global support operations. The solution helped boost productivity and efficiency across teams. Guru enabled faster access to information and streamlined workflows. The company saw improved operational outcomes with centralized knowledge.
Show More..

Guru helped Perk, a global travel and expense platform, centralize knowledge and reduce communication overload for customer care agents. Perk used Guru... Pages and AI-powered Knowledge Agents to cut noise, improve answer accuracy, and streamline onboarding for over 300 new agents. The solution led to 908 active AI users per month, 173 targeted announcements, and over 1 million Card views. Agents now access real-time updates in one place, boosting engagement and operational resilience.
Show More..

Guru’s AI Agent helped Favor’s Fleet Team solve support issues faster. The team faced slow searches and irrelevant answers before.... They created a custom AI agent focused on fleet support. The agent was integrated into Slack for real-time help. Team members now trust Guru more and find answers quickly. The solution improved efficiency for fleet-specific support.
Show More..

Guru helped Favor Delivery create a single source of truth for internal knowledge. Before Guru, Favor had no central hub,... which led to confusion and inconsistent customer experiences. With Guru, new hires and existing team members found it easier to access up-to-date information. Adherence to internal processes reached 81.4%. Customer satisfaction and process adherence both increased by 5% in under two months, now hovering around 80%. Guru supports Favor's goal of building a knowledge-driven culture.
Show More..

Guru helped Via Transportation improve customer support during major business changes and the COVID-19 pandemic. Via used Guru to manage... support in over 100 markets and onboard drivers quickly. 2 out of 3 agents reported less time spent answering repeat questions. Monthly adoption reached 75%. Guru gave agents a single source of truth, reducing Slack noise and helping agents answer questions faster.
Show More..

Guru helps a large marketing and advertising company reduce context-switching for its sales team. Employees quickly find information without leaving... their workflow. Guru's browser extension and chat integrations keep knowledge accessible in one place. Users report no longer needing to ask managers for info. The interface is easy to use and saves time. Guru improves efficiency and supports better focus at work.
Show More..

Guru helped Movable Ink centralize knowledge management during rapid growth. The team moved from using Slack as a knowledge base... to Guru, reducing inefficiencies and repetitive questions. Guru's Slack integration and AI-powered Suggested Answers made onboarding faster and easier for new hires. Employees now find information quickly, and subject matter experts spend less time answering the same questions. Movable Ink plans to expand Guru's use with enterprise search and more author contributions.
Show More..

Guru helped Sling & Stone, a 35-person PR agency, solve low adoption of their old cloud-based wiki. Employees struggled to... find up-to-date information and often repeated questions in Slack. Guru's Slack bot let the team access knowledge directly in their workflow. This made it easy to find client briefs and media intelligence. Adoption increased because knowledge was always current and easy to reach.
Show More..

Guru helped Splash solve knowledge management problems for their sales team. Splash struggled with outdated and scattered sales resources. Guru... provided a single source of truth, making it easy for sales reps to find accurate, up-to-date information. The number of Guru users at Splash grew from 46 to 90 in six months. Now, 42% of users access Guru daily, improving sales enablement and team confidence.
Show More..

Guru helped Xenium HR centralize their HR knowledge, ending scattered files and outdated SharePoint issues. Employees now find accurate information... fast using Guru’s AI-powered search and integrations with Microsoft Teams and Chrome. The team also uses Guru GPT within ChatGPT for quick answers. This streamlined access improved efficiency and trust in HR and payroll services. Guru’s multi-platform approach boosted adoption and made operations smoother.
Show More..

Guru helped HireVue cut support onboarding time by 60%. Before Guru, new agents needed 5 weeks to onboard and relied... on senior staff for answers. Guru's AI-powered knowledge base let new hires find information fast. Slack and Zendesk integrations made support easier. Now, onboarding takes just 2 weeks and agents feel more confident.
Show More..

Guru helped Symphony Workplaces centralize all their operational procedures. Before Guru, staff struggled with scattered information across Dropbox and SharePoint.... Guru's AI-powered search made it easy for staff to find up-to-date procedures and documents. This reduced repetitive questions to IT and saved staff a lot of time. Symphony Workplaces now runs more efficiently with a single source of truth.
Show More..

Guru helps a mid-market software company organize and capture SOPs for sales and customer success teams. The company used Guru... Cards to ensure a unified message, reducing confusion and mistakes. Guru's AI features streamline SOP creation and boost adherence. Teams using Guru Assist create knowledge bases 30% faster and generate 27% more knowledge. The solution integrates with existing workflows and keeps SOPs up to date.
Show More..

Guru helped Intercom solve problems with finding and sharing internal knowledge. Intercom's sales and support teams struggled to locate up-to-date... information across many tools. Guru's knowledge management platform offered better search, easy organization, and Slack integration. The Enablement team at Intercom used Guru to centralize content and automate feedback. This improved efficiency and made it easier for teams to access the right information quickly.
Show More..

Guru helped Wrike solve knowledge management challenges for their sales and support teams. Wrike needed a solution to keep information... easy to find and up-to-date. Guru's verification engine and browser extension saved time for content creators and users. The sales and support teams now access accurate answers in their workflow. Guru's Slack integration made sharing and capturing knowledge easier. Wrike established Guru as their single source of truth for company knowledge.
Show More..

Guru helped a direct-to-consumer home essentials brand speed up customer support. The CX team struggled with slow, error-prone manual searches... in Google Sheets. Guru's AI-driven search let agents find inventory data fast using natural language. The team trained the AI to answer common questions. Agents now respond to customers more quickly and accurately. Productivity and confidence improved across the support team.
Show More..

Guru helps Shopify support agents save 60% of their time with AI-powered answers. Agents handle 13.8% more customer inquiries per... hour using Guru. The platform gives reps a single source of truth and instant access to information. Integrations with tools like Zendesk and Intercom keep answers in the workflow. Guru's AI features improve customer satisfaction and speed up onboarding. Shopify uses Guru to deliver fast, accurate support and boost revenue from remote support.
Show More..

Guru helped Paraco Gas cut average call handle time by 8%. Agents now find answers faster using Guru's centralized knowledge... base and Microsoft OneDrive integration. Handle times dropped from over 6 minutes to under 5 minutes and 30 seconds. New hires ramp up faster and score higher on training. Agent satisfaction improved as Guru made their jobs easier.
Show More..

Guru helped Lemonade manage over 5,000 knowledge cards with 90% weekly adoption and 100% trust. Lemonade used Slack, Zapier, and... Google Sheets to centralize and automate knowledge requests. The system processed 200–300 requests per month and achieved a 93% accuracy rate in annual audits. Teams saw fewer DMs and more transparency, supporting rapid business growth. Lemonade maintained a 100% verified Pet Claims Collection with over 2,000 cards.
Show More..

Branch used Guru to cut repeat Slack questions by 30% in just three months. Agents at Branch struggled to find... answers and often asked the same questions in Slack. Guru's AI-powered Answers feature let employees get information instantly in their workflow. Now, agents use natural language search to self-serve answers daily. This change improved consistency, efficiency, and customer satisfaction.
Show More..

Guru’s AI Source of Truth helped Lemonade speed up onboarding and keep knowledge accurate for its insurance teams. Lemonade unified policy... and training info, making it easy for specialists to find answers in Slack, Zendesk, and their LMS. Guru’s AI-powered answers and verification workflows reduced confusion and improved agent confidence. The Learning & Development team used Guru to manage and update content, supporting fast growth and better customer service.
Show More..