Real-World Case Studies and Customer Success Stories with Guru knowledge network

Guru helped PetDesk improve their knowledge management. PetDesk used Guru’s quality automation to clean up duplicate and outdated content. Their... verification score rose from 76% to 85%. The unverified queue now shows only real issues. Teams merged eight risk management processes into one. More leaders now use and trust Guru for accurate information.
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Motion used Guru’s AI-powered knowledge agent to centralize product information. The team connected Guru to Slack, Linear, and Intercom for... real-time support and updates. This reduced repetitive product questions and freed up senior staff for strategic work. Guru’s integration with Intercom’s AI chatbot improved answer accuracy for customers. Automated knowledge capture made support more consistent and efficient.
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Guru helped HireVue cut support onboarding time by 60%. New agents now find answers faster and rely less on senior... staff. Guru's AI-powered knowledge agent gives instant responses in Slack and integrates with Zendesk. The team reduced Slack questions by 40% even as support cases grew. New hires gain confidence and start handling tickets sooner.
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Guru’s People Ops team used Guru to organize HR knowledge and reduce repeated questions. They built collections, announcements, newsletters, and... custom pages for key events and onboarding. Employees now find answers faster and trust the information. The team spends less time on repeated queries and more on employee experience. Communications are clearer and onboarding is smoother.
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Guru helped Empathy separate US and Canadian content for their care team. Empathy used Guru's AI knowledge agents to create... region-specific bots. This let care managers find the right answers fast and avoid confusion. The team now gets fewer irrelevant results and trusts Guru more. Empathy can scale this setup as they expand to new markets.
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Guru helped TIM, an IT services provider for hospitality, centralize technical knowledge from tools like Slack, Jira, and Google Workspace. Before Guru, TIM... struggled with fragmented information and inefficient knowledge sharing. Guru's integrations and easy search made all information accessible in one place. Employees now manage and update knowledge through a dedicated council. This improved efficiency, reduced time spent searching, and boosted employee engagement.
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Motion used Guru’s AI-powered knowledge agent to centralize product information. The team connected Guru to Slack, Linear, and Intercom for... real-time support and updates. This reduced repetitive questions and freed up senior staff for strategic work. Guru’s integration with Intercom’s chatbot improved answer accuracy for customers. The automated knowledge capture process made support more consistent and efficient.
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Guru helped HireVue cut support onboarding time by 60%. New agents now find answers quickly and rely less on senior... staff. Guru's AI-powered knowledge agent answers questions in Slack, reducing interruptions. The team built a custom knowledge bot to give instant, accurate responses. Senior agents spend more time on complex issues. New hires gain confidence and start helping customers faster.
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Empatía used Guru's AI-powered Knowledge Agents to separate US and Canadian content for their support team. This helped agents find... region-specific answers quickly and avoid confusion from mixed information. By linking agents to dedicated resource pages and using country flags, Empatía reduced irrelevant search results. The team now trusts Guru more and feels confident giving accurate support. The new process is ready to scale as Empatía grows into new markets.
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Guru helps HR teams centralize company knowledge in one place. HR staff use Guru to answer employee questions faster and... keep information up to date. The platform connects with HRIS systems and streamlines internal communications. HR teams create and update documents easily with AI Assist. Analytics show how employees use information and help fill knowledge gaps. Guru saves time and boosts HR productivity.
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Guru helped Zoom Video Communications train support agents to handle multiple products. Agents used Guru’s AI-powered knowledge base to quickly... find answers and learn new tools. This reduced noisy Slack channel inquiries by 30%. Teams saved 60% of their time using Guru Answers compared to old methods. Each question answered by Guru saved agents 8 minutes. Guru made it easy to keep information up to date and improved response times.
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Guru’s People Ops team used Guru to organize HR knowledge and make information easy to find. Before, employees struggled to... locate updates in Slack or email. With Guru, they built collections, sent announcements, and created custom pages for key events. Employees now get clear updates and ask fewer repeat questions. The team spends less time on routine answers and more on employee experience.
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Guru helped PetDesk raise their knowledge base verification score from 76% to 85%. The CS Ops team used quality automation... to clear outdated and duplicate content. Eight duplicate risk management cards were merged into one process. The unverified queue now shows only real issues, making updates easier. More leaders now engage with Guru, and quality automation is expanding across the company.
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Motion used Guru’s intelligent knowledge agent to centralize product information. The team connected Guru to Slack, Linear, and Intercom for... real-time answers and updates. This reduced repeated product questions and freed up senior staff for strategic work. Guru’s knowledge base now powers Motion’s Intercom chatbot, improving support accuracy and consistency. The solution helped Motion scale support as the company grew rapidly.
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Guru helped HireVue cut support onboarding time by 60%. New agents now find answers instantly, reducing reliance on senior staff.... The onboarding process dropped from 5 weeks to 2 weeks. A custom AI Knowledge Agent in Guru answers questions in Slack, lowering repeated queries by 40%. Senior agents now focus on complex issues, and new hires gain confidence faster.
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Guru’s People Ops team used Guru to organize HR knowledge and reduce repeated questions. They built collections, pages, and announcements... to make HR info easy to find. Employees now self-serve answers and trust the information. The team spends less time on repeated questions and more on employee experience. Communication is clearer and onboarding is smoother.
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Guru helped Zoom Video Communications train support agents across multiple products. Agents used Guru’s AI-powered knowledge base to quickly find... information and answer customer questions. Guru’s analytics and integrations with Slack and Zendesk made onboarding faster and improved knowledge sharing. Zoom saw a 60% time savings with Guru Answers and reduced noisy Slack queries by 30%. Each question answered by Guru saved agents 8 minutes.
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Guru’s AI Knowledge Agent helped Motion scale product support as the company grew from 10 to 70 employees. Motion used Guru... to centralize product information and answer questions instantly in Slack. They connected Guru to Linear and Intercom for real-time updates and improved chatbot accuracy. Automated knowledge capture reduced repetitive questions and freed up expert time. Customer support became faster and more consistent with AI-powered solutions.
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Guru’s Knowledge Agents helped Empathy separate US and Canadian content for their care team. This made it easier for support... staff to find accurate, region-specific answers fast. Empathy used custom bots, visual flags, and AI prompts to avoid confusion between US and Canadian laws. The team saw fewer irrelevant answers and more trust in Guru’s platform. Empathy now has a scalable process for future market expansion.
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Guru helped Trusted Health keep teams aligned during rapid change. Before Guru, information was scattered and employees felt confused. Guru's... AI-powered knowledge platform centralized critical details, training, and updates. Leaders used Guru to track engagement and answer questions fast. Employees accessed up-to-date information and trusted answers in seconds. Guru enabled Trusted Health to maintain clarity and agility as they grew and adapted quickly.
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Guru helped Bonafide Health deliver faster customer support answers in Slack. Before Guru, agents struggled to find information in Google... Drive, leading to inconsistent customer experiences. With Guru integrated into Slack, agents now get instant, verified answers and access to training resources, SOPs, and FAQs. Adoption reached 86% and trust scores hit 91%. The team reduced escalations and repetitive questions, improving response times and customer satisfaction.
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Bonafide Health used Guru to centralize and verify customer support knowledge. They integrated Guru with Slack, giving agents instant access... to SOPs and FAQs. The team automated answers using AI, which cut down on repeated questions and escalations. Guru achieved 86% adoption and a 91% trust score across the company. Customer support now finds information faster and delivers a better experience.
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Guru helps Svetness make employee onboarding faster and easier. New hires can learn at their own pace using Guru’s AI-powered... knowledge base. Managers save time by centralizing training materials and reducing repeated questions. Employees quickly find what they need with clear search and custom content. Guru’s features support better team connection and knowledge sharing.
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Guru's AI Assist helps Trusted Health's training team create and update content quickly. The tool makes writing easier for subject... matter experts by generating drafts and summaries. It keeps the brand voice consistent across many authors. Trusted Health uses AI Assist in Slack to reduce resistance to content creation. The team can now update information as things change, saving time and effort.
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Guru helped Bonafide Health improve customer support by integrating with Slack. The team moved from Google Drive to Guru, making... it easier to find and verify information. CX agents now get instant, AI-powered answers in Slack, reducing manual searches. Adoption reached 86% and trust scores hit 91%. The company saw fewer repeated questions and faster response times, boosting customer experience.
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Guru's AI Assist helps Trusted Health's team create and update content faster. Subject matter experts use AI Assist to draft,... summarize, and translate documents. This reduces time spent on writing and keeps brand voice consistent. Trusted Health reports that creating and updating content is now much easier. The tool removes barriers and makes sharing knowledge simple for everyone.
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Guru helps Svetness speed up new employee onboarding. Managers use Guru to centralize training materials and answer questions. New hires... learn at their own pace with AI-powered search and custom learning paths. Guru reduces repetitive work for managers and makes information easy to find. Employees adapt faster and feel more confident in their roles.
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Guru’s AI Assist helps Trusted Health’s team create content 27% faster. Subject matter experts use AI Assist to draft, summarize,... and translate documents. The tool keeps brand voice steady across all content. Admins control prompts and actions for different teams. Trusted Health’s CX Training Manager says AI Assist in Slack makes writing easy and reduces hesitation to update content.
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Guru helps Svetness speed up new hire onboarding with an AI-powered knowledge base. New employees can access training materials and... session recordings at their own pace. Managers save time by centralizing information and reducing repeated questions. Guru’s features like AI Answers and personalized content make onboarding smoother. Employees quickly find what they need and get up to speed faster.
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Bonafide Health used Guru’s Slack integration to give their CX team instant, verified answers. Before Guru, agents struggled to find... information in Google Drive, leading to inconsistent support. With Guru, they centralized SOPs, FAQs, and training in Slack, making answers easy to find. The CX team saw an 86% adoption rate and a 91% trust score. Escalations dropped and response times improved, helping agents deliver better customer experiences.
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Lemonade used Guru to manage support knowledge for over 500 global employees. They built a transparent request system using Slack,... Zapier, and Google Sheets to keep more than 5,000 Guru Cards accurate and verified. This workflow led to 90% weekly adoption of Guru and 100% trust scores in key collections. Lemonade processes 200–300 knowledge requests per month and achieved a 93% accuracy rate in annual audits. The system reduced scattered communication and enabled data-driven workload planning.
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Guru helped Lemonade speed up training for new specialists by one week. Lemonade used Guru's AI-powered knowledge base to centralize... information and make it easy to find. Teams accessed up-to-date policies and procedures directly in their workflows, including Zendesk and Slack. This reduced confusion and improved the accuracy of customer answers. Agents became more independent and confident, leading to higher customer satisfaction.
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Lemonade used Guru to manage knowledge for over 500 employees worldwide. They built a Slack-powered request system to update knowledge... across Guru, Zendesk, and 360Learning. This system automated requests, improved transparency, and reduced manual work. Lemonade achieved a 90% weekly Guru adoption rate and 100% trust scores in key collections. They process 200-300 knowledge requests monthly and maintain high content accuracy with annual audits.
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Branch used Guru's AI-powered Slack integration to cut repeated questions by 30% in three months. Agents at Branch often asked... the same questions in Slack, slowing leaders and causing inconsistency. Guru's AI Suggested Answers feature gave instant responses in Slack, letting agents find answers themselves. This improved efficiency, consistency, and customer satisfaction. Branch now relies on Guru to keep knowledge accessible and reduce interruptions.
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Lemonade used Guru to manage over 5,000 knowledge cards for global support teams. They built a transparent request system using... Slack, Zapier, and Google Sheets to keep information accurate across Guru, Zendesk, and 360Learning. This approach led to a 90% weekly adoption rate of Guru and 100% trust scores in key collections. Lemonade processes 200–300 knowledge requests per month and achieved a 93% accuracy rate in annual audits. The system reduced information bottlenecks and improved team transparency.
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Guru helped Lemonade speed up training for new specialists. Lemonade used Guru’s AI-powered knowledge base to centralize information and make... it easy to find. This reduced training time by a full week. Agents now solve customer problems faster and with more confidence. Guru’s integrations with Slack and Zendesk improved access to up-to-date policies and procedures. Lemonade’s team now delivers more consistent and high-quality service across all channels.
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Branch used Guru to cut repeat Slack questions by 30% in three months. Agents at Branch often asked the same... questions in Slack, wasting leaders' time and causing inconsistencies. Guru's AI Suggested Answers in Slack gave instant responses, letting agents find answers themselves. This reduced duplicate questions and improved efficiency and customer satisfaction. Branch now uses Guru daily to keep information accessible and consistent.
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Guru helped Lemonade cut training time by one week for new specialists. Lemonade used Guru’s AI-powered knowledge base to centralize... policies, SOPs, and training materials. Teams now access up-to-date answers directly in their workflows, including Slack and Zendesk. Agents solve customer issues faster and with more confidence. The company improved onboarding speed, service quality, and internal consistency across global teams.
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Branch used Guru's AI-powered Slack integration to cut repeat training questions by 30% in three months. Agents at Branch often... asked the same questions in Slack, wasting leaders' time and causing inconsistencies. Guru's AI Suggested Answers feature delivered instant information in Slack, letting agents find answers on their own. This improved consistency, efficiency, and customer satisfaction. Branch now uses Guru daily to capture and share knowledge without leaving Slack.
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Guru helped Lemonade manage over 5,000 knowledge cards with 90% weekly adoption and 100% trust. Lemonade used Slack, Zapier, and... Google Sheets to centralize and automate knowledge requests. The system processed 200–300 requests per month and achieved a 93% accuracy rate in annual audits. Teams saw fewer DMs and more transparency, supporting rapid business growth. Lemonade maintained a 100% verified Pet Claims Collection with over 2,000 cards.
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Branch used Guru to cut repeat Slack questions by 30% in just three months. Agents at Branch struggled to find... answers and often asked the same questions in Slack. Guru's AI-powered Answers feature let employees get information instantly in their workflow. Now, agents use natural language search to self-serve answers daily. This change improved consistency, efficiency, and customer satisfaction.
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Guru helped Perk, formerly TravelPerk, centralize customer support knowledge for over 1,000 agents. Perk used Guru to reduce communication overload... and streamline onboarding for 300+ new agents. AI-powered knowledge agents improved answer accuracy and cut down on noise. Monthly, 908 agents use AI, with over 1 million Guru card views and 200 agent comments. Perk now delivers faster, more consistent customer care at global scale.
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Guru helped Favor’s fleet support team get faster, more accurate answers. The team created a dedicated AI agent focused only... on fleet support. They integrated the agent with Slack for real-time help. This made it easier to solve unique delivery issues. Team members now trust Guru more and use it to handle niche support questions quickly.
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Guru helped Perk, formerly TravelPerk, centralize knowledge for over 1,800 employees. The customer support team reduced information overload by moving... incident updates and key content into Guru. Over 300 new agents were onboarded efficiently using AI-powered knowledge agents. Perk saw 908 active AI users per month, 173 targeted announcements, and over 1 million card views. Feedback cycles and content health checks kept information accurate and up to date.
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Favor used Guru’s AI agent to help its fleet support team find answers faster. Before, team members struggled with irrelevant... search results and slow response times. By customizing the AI agent to focus only on fleet-related content and integrating it with Slack, Favor improved answer accuracy and speed. Team confidence in Guru grew, and more people started using the tool for support. The solution saved time, especially for unique fleet issues that didn’t fit standard processes.
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Guru helped Perk centralize customer support knowledge and reduce information overload. Perk onboarded over 300 new agents and improved communication... by using Guru's knowledge management tools. The company created a single source for incident updates, cutting down on noise and confusion. AI-powered knowledge agents gave support teams fast, accurate answers. Perk saw 908 active AI users per month, over 1 million card views, and strong agent feedback cycles.
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Favor used Guru's AI agent to help its fleet support team find answers faster. The team struggled with irrelevant search... results before customizing the AI agent for their needs. They integrated the agent with Slack and focused it only on fleet-related content. This made answers more accurate and quick. Team members now trust the AI agent and use it more often for support issues.
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Guru helped Perk, a global travel and expense platform, centralize knowledge and reduce communication overload for customer care agents. Perk used Guru... Pages and AI-powered Knowledge Agents to cut noise, improve answer accuracy, and streamline onboarding for over 300 new agents. The solution led to 908 active AI users per month, 173 targeted announcements, and over 1 million Card views. Agents now access real-time updates in one place, boosting engagement and operational resilience.
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Guru helped Movable Ink manage knowledge during rapid growth. Before Guru, teams struggled to find information in Slack, slowing onboarding... and putting pressure on experts. Guru centralized knowledge and automated answers in Slack, making it easier for new hires to get information fast. The AI Training Center and Slack integration reduced repetitive questions and improved productivity. Now, employees spend less time searching and more time working.
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Guru helped Movable Ink manage knowledge during rapid growth. Before Guru, teams struggled to find information in Slack, causing stress... and inefficiency. Guru centralized knowledge and automated answers in Slack, making onboarding faster and reducing repeated questions. Employees now spend less time searching and more time working. New hires are happier and experts are less burdened. Movable Ink relies on Guru for accurate, up-to-date information across teams.
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Guru helped a mid-market marketing and advertising company centralize training and information for a global team. The company used Guru’s... AI enterprise search, wiki, and intranet to make answers easy to find. Teams saved 60% of their time using Guru’s Answers feature compared to old methods. Slack channel inquiries dropped by 30%. Each question answered by Guru saved 8 minutes. Employees found Guru easy to use and quick to set up.
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Guru helped a mid-market marketing and advertising company organize and update their SOPs. Before Guru, over 80% of their SOPs... were outdated. With Guru, 95% of SOPs are now up to date. Guru's verification and expiration features made SOPs more reliable. Teams now find and use the right procedures faster, reducing confusion and errors.
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Guru helped a marketing and advertising company reduce time spent searching for information. Employees now find what they need in... seconds using Guru’s easy interface. They no longer have to ask managers or colleagues for details. All knowledge is in one place, improving efficiency. Users can stay on the same page to read or watch content, boosting productivity.
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Guru helped Movable Ink manage knowledge during rapid growth. The company moved from using Slack as a knowledge base to... a centralized system with Guru. This change made onboarding faster and easier for new hires. Guru's Slack integration and AI-powered answers reduced repeated questions and freed up experts' time. Employees now find information quickly, and the team spends less time searching and more time working.
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Guru helps teams cut context-switching by integrating knowledge into daily workflows. Employees find information faster, staying focused without jumping between... apps. Teams using Guru Assist build knowledge bases 30% quicker. Customers report creating 27% more knowledge and saving 60% time with AI-powered answers. Users praise Guru for easy search and seamless access to information within their existing tools.
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Shopify used Guru to improve remote customer support for over 1,000 agents. Before Guru, agents struggled to find information, leading... to slow resolutions and inconsistent service. Guru unified knowledge in one place, letting agents access answers instantly within their workflow. Now, 60% of support interactions use Guru, helping agents give faster, more confident responses. This led to shorter, more valuable conversations that drive merchant revenue growth.
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Guru helped Faire reclaim over 5 hours each week by automating knowledge verification. The CX team raised their trust score... from 76% to 96% using Guru’s quality automation features. Manual maintenance dropped from six hours to less than one hour weekly. Team members now trust the knowledge base and use Guru more often. This freed up time for strategic projects and improved productivity across customer support and operations.
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Shopify used Guru to support over 1,000 remote agents serving 600,000+ merchants. Before Guru, agents struggled to find information, leading... to slow resolutions and inconsistent service. Guru unified knowledge, enabling instant access and AI-powered answers within existing workflows like Slack. Now, 60% of support interactions use Guru, helping agents deliver faster, more personalized recommendations. This improved conversations, drove merchant revenue growth, and increased agent confidence.
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Guru helped Faire reclaim over 5 hours per week by automating knowledge verification. The CX team raised their trust score... from 76% to 96% using Guru’s quality automation features. This shift restored team trust in their knowledge base and reduced manual work. With less time spent on maintenance, the team could focus on new AI-driven productivity gains. Guru’s automation enabled Faire to expand their use of knowledge agents and improve support quality.
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Guru helped Faire reclaim over 5 hours each week by automating knowledge verification. The CX team raised their trust score... from 76% to 96% using Guru’s quality automation features. This shift restored team trust in their knowledge base and reduced manual work. Agents now rely on Guru for up-to-date answers, boosting productivity and confidence. Automation freed up time for strategic projects and enabled broader use of AI-powered tools.
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Shopify used Guru to improve remote customer support for over 1,000 agents. Before Guru, agents struggled to find information, leading... to slow resolutions and inconsistent service. Guru unified all knowledge in one place, making it easy for agents to access answers directly in their workflow. With Guru, 60% of support interactions now use the knowledge base. Agents handle more queries per hour and give faster, more confident responses. This led to shorter, more valuable conversations and helped drive merchant revenue growth.
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Guru helped Faire reclaim over 5 hours each week by automating knowledge verification. The CX team raised their trust score... from 76% to 96% using Guru’s quality automation features. Manual maintenance dropped from six hours to less than one hour weekly. Team members now trust the knowledge base and use Guru more often. This freed up time for strategic projects and improved productivity across the organization.
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Guru helped CodeHS centralize training and information for a global team. Employees no longer need to call or schedule meetings... across time zones to get urgent answers. Guru's AI Answers and enterprise search features reduced repeated questions in Slack by 30%. Teams report a 60% time savings using Guru's AI-powered responses. Productivity increased as employees found answers quickly without disrupting others.
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Guru integrates with Microsoft Teams to help EdPlus at ASU capture and share knowledge without leaving chat. Employees can find... and share information quickly, reducing interruptions. Guru's AI helps turn conversations into reusable company knowledge. Notifications keep teams updated on important changes. This makes it easier for thousands of people to get the right information fast.
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Guru helped Clever reduce response times and close internal knowledge gaps. The platform streamlined internal communications and strengthened their external... help center. Guru's verification feature ensured all information stayed current. Clever's team used Guru to organize and update product knowledge for multi-product support. This improved agent confidence and customer experience.
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Guru integrates with Microsoft Teams to help EdPlus at ASU capture and share knowledge without leaving chat. Employees can find... and add company information directly in Teams. This reduces repeated questions and saves time. Guru's notifications keep everyone updated on important content. EdPlus at ASU uses Guru to make Teams a productivity platform, not just a chat tool.
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Guru helped CodeHS centralize training and information for a global team. Employees quickly found answers to procedures without meetings or... calls. Guru's AI Answers feature reduced repeat questions in Slack by 30%. Teams saved 60% of their time using Guru. The platform improved productivity and made knowledge easy to access.
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Steno used Guru’s Knowledge Agent to help its team of 100+ remote videographers get instant answers during live legal depositions. The company faced... 200 support questions a day, with half already documented but hard to find quickly. By embedding the agent in Slack and connecting it to sources like Google Drive and Zoom’s help center, Steno cut support ticket volume by 48%. Now, one person does the work of two, and the human team focuses on complex issues. Productivity doubled and support is faster and more accurate.
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Steno used Guru’s Knowledge Agent to help its team of 100+ remote videographers get fast answers during live legal depositions. The company faced... 200 support questions a day, with half already documented but not easily accessible. By embedding the agent in Slack and connecting it to sources like Google Drive and Zoom’s help center, Steno cut support ticket volume by 48%. Now, one person does the work of two, and the human team focuses on complex issues. This shift improved productivity and freed up staff for higher-value tasks.
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Guru helped Steno cut support ticket volume by 48% for its remote videographers. Steno used Guru’s Knowledge Agent to answer... 200 daily questions in real time, freeing up human support for complex issues. The solution integrated with Slack and Zoom, making it easy for videographers to get fast, accurate help. Productivity doubled, with one person now doing the work of two. Steno’s team now focuses on urgent, high-value support tasks.
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Steno used Guru’s Knowledge Agent to help its team of over 100 remote videographers. The agent was built in under... a week and embedded in Slack, where support questions were handled instantly. Steno saw a 48% drop in support tickets and doubled productivity, with one person doing the work of two. The human team now focuses on complex problems while the agent answers routine questions. This freed up resources and improved response times in high-pressure legal settings.
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Guru helped Trusted Health keep teams aligned during rapid change. Before Guru, information was scattered and employees felt confused. Guru's... AI-powered knowledge platform centralized key details, making updates easy to find. Leaders used analytics and Slack integration to address employee concerns quickly. AI tools helped experts create clear, updated content. Trusted Health stayed agile and informed, supporting fast growth in healthcare.
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Guru helped a leading women's healthcare company centralize its knowledge base. The company struggled with outdated and scattered information, slowing... down care teams. Guru's platform replaced Google Drive, making it easy to find up-to-date protocols. Slack integration cut redundant questions by 20%. New hires now onboard faster with standardized training. Teams deliver more consistent, high-quality care using verified information.
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Guru's AI Knowledge Agent helped a global healthcare company cut peer-to-peer Slack questions by 16%. Support reps used the AI... agent to answer complex member questions faster and more accurately. The company cleaned and organized its knowledge base, then rolled out the agent with strict governance and daily QA. New hires using Guru ramped up faster, with AI super-users seeing 17% higher productivity. The solution maintained the company's focus on human-centered healthcare while boosting team efficiency.
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Guru helped Trusted Health keep teams aligned during rapid change. Before Guru, information was scattered and hard to find. Guru's... AI-powered knowledge base gave everyone a single place for updates, training, and best practices. Leaders used Guru to track engagement and answer questions fast. Customer service reps got quick, reliable answers for partners. AI tools made it easy to update and share new policies. Trusted Health stayed clear and agile as they grew and changed.
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Guru helped Paraco Gas cut call handle time by 8%. Agents found answers faster with a central knowledge base. Guru... integrated with Microsoft OneDrive and sent instant updates to the team. The average call time dropped from over 6 minutes to under 5 minutes 30 seconds. New hires learned faster and scored better on training. Agent satisfaction rose as work became easier and more efficient.
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Guru helped Paraco Gas cut call handle time by 8%. Agents struggled to find up-to-date info, leading to long waits... and frustrated customers. Guru centralized knowledge, making it easy for agents to access policies, prices, and updates. Handle time dropped from over 6 minutes to under 5 minutes 30 seconds. New hires learned faster and scored higher on training. Paraco Gas now plans to expand Guru to more teams.
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Guru helped a direct-to-consumer household goods company speed up customer support. The team struggled with slow, error-prone manual searches in... Google Sheets for inventory data. Guru's AI-powered search integrated with their existing sheets, letting agents find inventory answers fast. Natural language processing made it easy for agents to get accurate info. The company saw faster response times and higher productivity for their customer support team.
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Guru helped Paraco Gas cut call handle time by 8%. Agents found answers faster using a central knowledge base. The... team reduced average call time from over 6 minutes to under 5 minutes and 30 seconds. First response time dropped by 10 seconds in two weeks. New hires learned faster and scored higher on training. Agent satisfaction improved as they stopped searching through emails for info.
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Guru's AI-powered knowledge management platform helped a global hospitality company improve support and team performance. Manual processes slowed response times... for HR and support teams, especially across time zones. By integrating Guru with Slack and Zendesk, the company automated answers to frequent questions and centralized information. Employees accessed knowledge 24/7, reducing manual work and speeding up customer support. The solution led to faster resolutions, higher customer satisfaction, and broader adoption across departments.
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Guru helped Symphony Workplaces centralize all their operational knowledge. Before Guru, staff struggled to find up-to-date procedures, slowing down work... and increasing IT interruptions. With Guru, the team now finds accurate answers fast, reducing confusion and duplicate content. IT spends less time answering routine questions. Staff serve customers better and work more efficiently. Guru is now the trusted source for all company information.
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Guru helped a global hospitality company simplify support and improve team performance. The company used Guru’s AI-powered knowledge management to... enhance global support. This led to better operational efficiency. Teams accessed information faster and worked more productively. Guru’s platform made it easier to manage knowledge across locations.
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FoodCorps used Guru to centralize knowledge and boost team productivity. Before Guru, staff struggled to find reliable information across Google... Drive, Slack, and Box. Guru integrated with these tools, making answers easy to find and always up to date. The browser extension and Slack integration let staff access information without leaving their workflow. Verified answers built trust and saved time by reducing repeated questions. FoodCorps now plans to expand Guru for department-specific pages and AI-powered search.
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FoodCorps used Guru to centralize knowledge and boost staff productivity. Before Guru, staff struggled to find reliable information across Google... Drive, Slack, and Box. Guru connected these tools, making it easy to access up-to-date answers. Staff now find trusted information quickly, reducing repeated questions and saving time. Guru’s verification feature increased confidence in shared knowledge. FoodCorps plans to expand Guru’s use with custom pages and AI-powered search agents.
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FoodCorps used Guru to solve problems with scattered knowledge and slow access to information. Before Guru, staff wasted time searching... for answers across Google Drive, Slack, and Box. Guru let FoodCorps connect all their tools, making it easy to find trusted, up-to-date information. The browser extension and Slack integration helped staff get answers without leaving their workflow. Staff now trust the information they find and save time every day. FoodCorps plans to expand Guru use with department pages and AI-powered search agents.
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Guru helped PetDesk improve knowledge management by using quality automation. PetDesk raised their Guru verification score from 76% to 85%.... Duplicate risk management cards were consolidated into one process across four departments. The unverified queue now shows only real issues, making updates easier. More leaders now engage with Guru, and quality automation is expanding to more teams.
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Guru helped PetDesk clean up duplicate and outdated knowledge. PetDesk used Guru’s quality automation to raise their verification score from... 76% to 85%. The unverified queue now shows only real issues, not just expired cards. Eight duplicate risk management processes became one clear workflow. More leaders now use Guru and celebrate wins. Quality automation is expanding to more teams at PetDesk.
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Guru helped a mid-market software company organize and update their SOPs. Employees used Guru's AI features to keep procedures current... and easy to find. The company saw less confusion and fewer errors in sales and customer success teams. Guru's verification tools ensured SOPs stayed up to date. One team improved SOP accuracy from 80% outdated to 95% current. Guru made SOP management faster and more reliable.
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Guru helped a medium-sized pharmaceutical company centralize all customer-facing knowledge. Teams gained confidence by using Guru's verification feature to ensure... information accuracy. The company used Guru to document processes, capture product knowledge, and organize FAQs. Guru's AI features made it easy to find answers and keep content up to date. Teams saved time and improved knowledge sharing across sales and customer success.
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Guru helps a mid-market pharmaceutical company centralize all customer support knowledge. Teams use Guru to verify information, boosting confidence when... sharing with clients. Guru's AI features make it easy to capture, organize, and access knowledge. The company saves 8 minutes per question answered with Guru. New workers reach competency 70% faster after adopting Guru.
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Guru helps a mid-market pharmaceutical company centralize all knowledge for customer-facing teams. The platform's verification feature boosts team confidence in... shared information. Guru saves 8 minutes per answered question and improves new worker proficiency by 70%. KCS methodology with Guru leads to up to 50% faster resolution times. The company relies on Guru for process documentation and product knowledge sharing.
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Guru helped Symphony Workplaces centralize all their operational procedures. Before Guru, staff struggled to find up-to-date information spread across Dropbox... and SharePoint. After implementing Guru, the team could quickly access real-time answers and reduce IT interruptions. Duplicate and outdated documents were eliminated. Staff now serve clients better and IT can focus on complex tasks.
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Guru helped Symphony Workplaces centralize all their operational knowledge. Before Guru, staff struggled to find up-to-date procedures and information was... scattered across Dropbox and SharePoint. After implementing Guru, employees could quickly access the latest documents and answers, reducing interruptions to IT. This improved efficiency and let the IT team focus on more complex tasks. Staff now rely on Guru as their single source of truth for customer service and office operations.
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NexHealth used Guru to improve support operations and boost productivity. The team struggled to find accurate information across systems, causing... inconsistent support. Guru’s AI-powered search and Slack integration gave fast, reliable answers without changing user habits. Weekly product updates and quizzes kept the team informed. NexHealth saw faster onboarding, better training, and more efficient support. Data from Guru helped target training needs and scale support as the company grew.
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Guru helps companies answer RFPs faster and more accurately. Teams use Guru to build a shared knowledge base for RFP... responses. This saves time and reduces repeated work. Guru's AI features help write, summarize, and translate content. Customers report up to 80% time savings on RFP responses. Guru improves collaboration and access to information for sales and marketing teams.
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Empathy used Guru's AI-powered Knowledge Agents to separate US and Canadian content for their support team. This helped agents find... region-specific answers quickly and avoid confusion from mixed information. The team set up dedicated bots for each country, added visual flags, and customized AI prompts for local accuracy. As a result, Empathy reduced irrelevant search results and increased team confidence in providing real-time support. The new process is scalable for future market expansion.
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Guru helps teams answer RFPs faster. Sales and content teams use Guru to build a shared knowledge base. This stops... them from starting from scratch each time. Guru's AI tools let teams write, edit, and translate RFP responses quickly. Customers report saving 80% of the time on RFPs. Teams see better win rates and less manual work.
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