Real-World Case Studies and Customer Success Stories with Guru knowledge network

Guru helped Via Transportation improve customer support during major business changes and the COVID-19 pandemic. Via used Guru to manage... support in over 100 markets and onboard drivers quickly. 2 out of 3 agents reported less time spent answering repeat questions. Monthly adoption reached 75%. Guru gave agents a single source of truth, reducing Slack noise and helping agents answer questions faster.
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Guru helped Favor Delivery create a single source of truth for internal knowledge. Before Guru, Favor had no central hub,... which led to confusion and inconsistent customer experiences. With Guru, new hires and existing team members found it easier to access up-to-date information. Adherence to internal processes reached 81.4%. Customer satisfaction and process adherence both increased by 5% in under two months, now hovering around 80%. Guru supports Favor's goal of building a knowledge-driven culture.
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Guru helped Perk, a global travel and expense platform, centralize knowledge and reduce communication overload for customer care agents. Perk used Guru... Pages and AI-powered Knowledge Agents to cut noise, improve answer accuracy, and streamline onboarding for over 300 new agents. The solution led to 908 active AI users per month, 173 targeted announcements, and over 1 million Card views. Agents now access real-time updates in one place, boosting engagement and operational resilience.
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Guru helped Splash solve knowledge management problems for their sales team. Splash struggled with outdated and scattered sales resources. Guru... provided a single source of truth, making it easy for sales reps to find accurate, up-to-date information. The number of Guru users at Splash grew from 46 to 90 in six months. Now, 42% of users access Guru daily, improving sales enablement and team confidence.
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Guru helped Sling & Stone, a 35-person PR agency, solve low adoption of their old cloud-based wiki. Employees struggled to... find up-to-date information and often repeated questions in Slack. Guru's Slack bot let the team access knowledge directly in their workflow. This made it easy to find client briefs and media intelligence. Adoption increased because knowledge was always current and easy to reach.
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Guru helped Emma by Marigold organize their support knowledge in one place. Before Guru, their team struggled to find and... update information spread across forums, Salesforce, Slack, and email. Agents wasted time searching and repeating tests. With Guru, answers are easy to find and always up to date. Support agents now feel more confident and spend less time on calls and emails. Customer satisfaction improved with faster, more accurate support.
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Guru helped Noom improve customer support by making knowledge easy to find. Noom's coaches struggled to access up-to-date information as... the company grew. Guru's browser extension let coaches search for answers without leaving their workflow. This saved time and improved coach happiness. Noom saw over 50% faster new hire ramp up and 95% adoption of Guru.
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Guru's AI Assist helps Trusted Health create and update content faster. The team uses Assist in Slack to make writing... easy and simple. This reduces pushback and hesitation when updating documents. Trusted Health benefits from faster content creation and better knowledge sharing. AI Assist supports brand voice and translation needs.
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Guru helped Wrike solve knowledge management challenges for their sales and support teams. Wrike needed a solution to keep information... easy to find and up-to-date. Guru's verification engine and browser extension saved time for content creators and users. The sales and support teams now access accurate answers in their workflow. Guru's Slack integration made sharing and capturing knowledge easier. Wrike established Guru as their single source of truth for company knowledge.
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Guru helped Intercom solve problems with finding and sharing internal knowledge. Intercom's sales and support teams struggled to locate up-to-date... information across many tools. Guru's knowledge management platform offered better search, easy organization, and Slack integration. The Enablement team at Intercom used Guru to centralize content and automate feedback. This improved efficiency and made it easier for teams to access the right information quickly.
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Guru helped Glint fix slow and confusing sales knowledge management. Before Guru, sales reps wasted time searching a big spreadsheet... and Slack for answers. With Guru, answer time dropped from 30 seconds to 2-3 seconds. 85% of Glint's team adopted Guru. 100% of sales reps said Guru made them feel more confident. Guru made onboarding faster and improved sales team performance.
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Guru’s AI Knowledge Agent helped Motion scale product support as the company grew from 10 to 70 employees. Motion used Guru... to centralize product information and answer questions instantly in Slack. They connected Guru to Linear and Intercom for real-time updates and improved chatbot accuracy. Automated knowledge capture reduced repetitive questions and freed up expert time. Customer support became faster and more consistent with AI-powered solutions.
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Guru helped Shopify support its 90% remote customer support team. Shopify used Guru to give reps instant access to knowledge... inside their workflow, especially through Slack and browser extensions. Over 1,000 support reps use Guru, and 60% of support interactions involve Guru. 76% of users access Guru weekly. Shopify ties support team performance to revenue outcomes, helping merchants succeed and driving more revenue for Shopify.
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Guru helped Bitly solve problems with scattered knowledge and repetitive questions. Bitly used Guru to centralize information for sales and... customer success teams. Guru's Slack bot made it easy to find answers and reduced duplicate questions for engineers. The Q&A workflow kept engineering and sales teams aligned. Bitly saw less time wasted and better access to up-to-date information after using Guru.
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Planning Center used Guru to improve internal knowledge sharing for their remote customer support team. Before Guru, they relied on... Slack and Trello, which made finding answers slow and repetitive. They needed a solution that worked inside Slack and acted as a single source of truth. Guru integrated with their workflow and was easy to adopt. The team now finds information faster and answers support tickets more efficiently.
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Guru helped CodeHS centralize training and information for a global team. Employees quickly found answers to procedures without meetings or... calls. Guru's AI Answers feature reduced repeat questions in Slack by 30%. Teams saved 60% of their time using Guru. The platform improved productivity and made knowledge easy to access.
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Guru helped Lemonade manage over 5,000 knowledge cards with 90% weekly adoption and 100% trust. Lemonade used Slack, Zapier, and... Google Sheets to centralize and automate knowledge requests. The system processed 200–300 requests per month and achieved a 93% accuracy rate in annual audits. Teams saw fewer DMs and more transparency, supporting rapid business growth. Lemonade maintained a 100% verified Pet Claims Collection with over 2,000 cards.
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Guru helped Qualia support remote customer service teams. Qualia had scattered training and internal communications. They needed a single place... for all information. Guru became their knowledge management solution. The support team improved time to response by 50%. Guru reached 100% adoption across teams.
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Guru helps Svetness speed up employee onboarding and reduce manager workload. The AI-powered knowledge base lets new hires learn at... their own pace and access all training materials in one place. Managers save time by creating reusable content and using AI tools to draft and update documents. Employees find answers fast with AI search and personalized content. Svetness uses Guru to centralize information and make onboarding self-serve for new hires.
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Sticker Mule used Guru to improve customer support. Before Guru, their team struggled to find and share knowledge. Internal and... external FAQs were hard to access, leading to inconsistent answers. With Guru, all support information is in one place. The team can quickly find answers using a browser extension. This made responses more consistent and easy to manage. Adoption was fast, even for their distributed teams.
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Guru helps a mid-market pharmaceutical company centralize all knowledge for customer-facing teams. The platform's verification feature boosts team confidence in... shared information. Guru saves 8 minutes per answered question and improves new worker proficiency by 70%. KCS methodology with Guru leads to up to 50% faster resolution times. The company relies on Guru for process documentation and product knowledge sharing.
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Guru helped Bonafide Health centralize knowledge and automate answers in Slack. The CX team saw an 86% adoption rate and... a 91% trust score. Guru’s Slack integration reduced escalations and improved response times. Agents now find information faster and ask fewer repeat questions. AI-powered features keep knowledge up-to-date and easy to access.
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Guru helped TIM, an IT service provider for hospitality, centralize technical knowledge from Slack, Google Workspace, and Jira. TIM struggled with... fragmented information and costly inefficiencies before Guru. Guru's integrations and AI-powered platform made knowledge easy to find and maintain. A new knowledge council improved information quality. Now, TIM's team accesses all key data in one place, boosting productivity and reducing confusion.
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Guru’s AI Source of Truth helped Lemonade speed up onboarding and keep knowledge accurate for its insurance teams. Lemonade unified policy... and training info, making it easy for specialists to find answers in Slack, Zendesk, and their LMS. Guru’s AI-powered answers and verification workflows reduced confusion and improved agent confidence. The Learning & Development team used Guru to manage and update content, supporting fast growth and better customer service.
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Guru helped Symphony Workplaces centralize all their operational procedures. Before Guru, staff struggled with scattered information across Dropbox and SharePoint.... Guru's AI-powered search made it easy for staff to find up-to-date procedures and documents. This reduced repetitive questions to IT and saved staff a lot of time. Symphony Workplaces now runs more efficiently with a single source of truth.
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Guru’s enterprise AI search helped SeatGeek improve customer support efficiency. The team used Guru’s Answers to let agents search across... Guru, Airtable, and Slack. They started with a pilot of 15 users and expanded to hundreds. This reduced onboarding effort and made knowledge easier to find. SeatGeek plans to expand Guru’s Answers to more teams and explore Assist.
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Guru integrates with Microsoft Teams to help a large health and wellness company share knowledge fast. Employees get required reads... and confirm receipt with one click. This stops long email threads and messy messages. The company reaches thousands of people quickly. Guru's AI-powered platform boosts productivity and keeps everyone informed.
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Guru helps teams respond to RFPs faster. It creates a central knowledge base for RFP content. Teams save up to... 80% of the time spent on RFP responses. Guru's AI features make writing and collaboration easy. Customers report higher win rates for RFPs and RFIs. Guru gives instant access to company information for sales and marketing teams.
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Guru helps a mid-market software company organize and capture SOPs for sales and customer success teams. The company used Guru... Cards to ensure a unified message, reducing confusion and mistakes. Guru's AI features streamline SOP creation and boost adherence. Teams using Guru Assist create knowledge bases 30% faster and generate 27% more knowledge. The solution integrates with existing workflows and keeps SOPs up to date.
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Guru's AI-driven search helped a direct-to-consumer home essentials brand speed up customer support. The CX team used to search large... Google Sheets by hand, which was slow and caused mistakes. With Guru, they connected Google Sheets to the platform and used AI to find inventory answers fast. Agents now get up-to-date info quickly, boosting productivity and confidence. The team spends less time searching and more time helping customers.
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Guru helps Shopify support agents save 60% of their time with AI-powered answers. Agents handle 13.8% more customer inquiries per... hour using Guru. The platform gives reps a single source of truth and instant access to information. Integrations with tools like Zendesk and Intercom keep answers in the workflow. Guru's AI features improve customer satisfaction and speed up onboarding. Shopify uses Guru to deliver fast, accurate support and boost revenue from remote support.
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Guru’s AI-powered search helped a global hospitality company cut support delays. Manual HR and support processes slowed response times for... international customers. Guru integrated with Slack and Zendesk, centralizing knowledge and automating answers. Teams saved time on repetitive tasks and improved onboarding speed. 24/7 support boosted customer satisfaction and efficiency across departments.
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Guru helped a prominent healthcare company fix knowledge management problems after rapid growth. The company moved from Google Drive to... Guru, using collections and verification to keep information current. Slack integration cut down on repeated questions and made answers easy to find. Teams got training and used Guru to support new tool rollouts. Guru's analytics and feedback loops help keep knowledge up to date.
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Guru helped FoodCorps fix scattered knowledge and boost productivity. Staff struggled to find trusted answers across Google Drive, Slack, and... Box. Guru's knowledge management platform connected all tools and made information easy to find. The browser extension and Slack integration let staff get answers fast. Guru's verification engine built trust in the information. FoodCorps saw less wasted time and better access to accurate knowledge.
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Guru helped Xenium HR centralize their HR knowledge, ending scattered files and outdated SharePoint issues. Employees now find accurate information... fast using Guru’s AI-powered search and integrations with Microsoft Teams and Chrome. The team also uses Guru GPT within ChatGPT for quick answers. This streamlined access improved efficiency and trust in HR and payroll services. Guru’s multi-platform approach boosted adoption and made operations smoother.
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Branch used Guru to cut repeat Slack questions by 30%. Employees struggled to find information in Slack, losing time and... focus. Guru's AI-powered wiki and enterprise search let workers get answers inside Slack. Suggested Answers and message shortcuts made it easy to capture and share knowledge. Trending Topics and real-time notifications helped keep everyone updated. Branch turned Slack into a knowledge hub, boosting productivity and reducing interruptions.
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Guru helps Trusted Health manage rapid change by centralizing all company knowledge. Before Guru, information was scattered and hard to... track. Guru's AI-powered wiki and knowledge base keep teams aligned and informed. Leaders use Guru to track engagement and answer questions fast. Employees feel less stress and more confident during change. Guru makes onboarding and communication smooth for new hires.
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Guru helped Movable Ink centralize knowledge management during rapid growth. The team moved from using Slack as a knowledge base... to Guru, reducing inefficiencies and repetitive questions. Guru's Slack integration and AI-powered Suggested Answers made onboarding faster and easier for new hires. Employees now find information quickly, and subject matter experts spend less time answering the same questions. Movable Ink plans to expand Guru's use with enterprise search and more author contributions.
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Guru helped its own People Ops team cut repeated HR questions and boost employee self-service. The team used Guru's collections,... announcements, newsletters, and Pages to organize HR knowledge and streamline communication. Employees now find answers faster and trust the information. Event-related questions dropped for the 2025 retreat. The team spends more time on strategic work and less on repetitive support.
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Guru's AI-driven search helped NexHealth improve support operations. The team used Guru to find answers fast in Slack, saving time... and boosting productivity. Weekly updates and quizzes in Guru kept training current and support quality high. Analytics from Guru showed what information teams needed most. NexHealth scaled support as they grew, using Guru to manage knowledge across platforms.
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Guru helped HireVue cut support onboarding time by 60%. Before Guru, new agents needed 5 weeks to onboard and relied... on senior staff for answers. Guru's AI-powered knowledge base let new hires find information fast. Slack and Zendesk integrations made support easier. Now, onboarding takes just 2 weeks and agents feel more confident.
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Guru’s AI Agent helped Favor’s Fleet Team solve support issues faster. The team faced slow searches and irrelevant answers before.... They created a custom AI agent focused on fleet support. The agent was integrated into Slack for real-time help. Team members now trust Guru more and find answers quickly. The solution improved efficiency for fleet-specific support.
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Guru’s Knowledge Agents helped Empathy deliver region-specific AI answers for US and Canadian support. Empathy built separate Knowledge Agents for... each country, linked them to custom pages, and used country flags for clarity. They set up AI prompts to avoid generalization and integrated the solution with Guru’s Chrome extension. Care managers now find answers faster and with more confidence, improving efficiency and accuracy in customer support.
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Guru helps a large enterprise marketing and advertising company find information in seconds. The team no longer needs to ask... managers or teammates for answers. Guru's interface is easy to use and keeps all knowledge in one place. Employees stay focused and avoid switching between apps. This boosts productivity and saves time for everyone.
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Guru helped Paraco Gas cut average call handle time by 8%. Agents now find answers faster using Guru's centralized knowledge... base and Microsoft OneDrive integration. Handle times dropped from over 6 minutes to under 5 minutes and 30 seconds. New hires ramp up faster and score higher on training. Agent satisfaction improved as Guru made their jobs easier.
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