Real-World Case Studies and Customer Success Stories with Geckoboard

Zip Co used Geckoboard dashboards to track real-time customer support metrics. The support team grew from 8 to 35 agents,... handling up to 40,000 tickets monthly for 650,000 customers. By integrating Zendesk, Salesforce, and Elevio, they improved data visibility and self-service options. The team created a 'Wall of Pain' to highlight customer issues and costs, driving company-wide customer focus. Many support agents advanced to other departments, spreading customer-centric thinking across Zip Co.
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Geckoboard helped Zip Co scale customer support as the company grew from 100,000 to 650,000 customers. Johann Loibl, head of... customer services, used Zendesk and Geckoboard dashboards to track key metrics and optimize support processes. The team expanded from 8 to 35 agents, handling 35,000-40,000 tickets per month. Real-time dashboards improved visibility and communication with leadership. Customer-centric practices and data-driven decisions led to efficient support operations.
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Geckoboard helped Octopus Legacy cut missed calls and reduce answer times. The company unified Aircall, HubSpot, and Front data into... one live dashboard. Teams now see real-time call volumes and response times on screens in the office and remotely. This visibility lets staff step in quickly when calls queue, improving customer support. Operations manager Hayden Gutteridge saves five hours a week by not compiling manual reports. The team makes faster decisions and keeps customer experience strong as the business grows.
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Geckoboard helped Octopus Legacy improve customer experience by showing live data from Aircall, HubSpot, and Front on office screens. The team reduced... missed calls and cut average answer times by making real-time metrics visible to everyone. Operations manager Hayden Gutteridge saved five hours a week on reporting. The dashboards encouraged accountability and quick action when calls queued. Octopus Legacy can now scale while keeping customer care high.
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Geckoboard helped PayByPhone unite its global customer support teams. Jodi Miller introduced Zendesk and Geckoboard dashboards to track key metrics... and boost collaboration. Slack and Confluence improved communication and knowledge sharing across regions. The team now handles 12,000 tickets monthly with just 10 agents. Their global CSAT score rose from 65% to 80% after these changes.
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Geckoboard helped PayByPhone unite its global customer support teams. Jodi Miller used Zendesk for smarter collaboration and Geckoboard dashboards to... track key metrics. Slack and Confluence improved team communication and knowledge sharing. The team handled 12,000 tickets per month with only 10 agents. After these changes, their global CSAT score rose from 65% to 80%.
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Geckoboard helped Nude Life make sales performance visible for its team. The company used dashboards to combine data from Intercom,... Google Analytics, and Google Sheets. Daily Slack snapshots kept everyone aligned and motivated. Salespeople could see targets and progress in real time. This built transparency, friendly competition, and a shared sense of purpose. Leadership stayed connected to results even when away from daily operations.
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Furlenco used Geckoboard dashboards to track customer support metrics in real time. Before Geckoboard, the team lacked same-day visibility and... relied on daily reports from Zendesk. After implementing Geckoboard, they could spot issues quickly and act fast. CSAT scores improved from 75% to 85% after setting up an after-sales service. The dashboards helped the team adapt during Covid, manage backlogs, and maintain high customer satisfaction.
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Geckoboard helped Veeqo's support team boost productivity and morale. Ade Mitchell, support manager, used Geckoboard dashboards to track ticket metrics... and set weekly targets. This created friendly competition and clear goals for the team. Training programs and live progress tracking sped up onboarding. Team members felt motivated by visible results and rewards. The approach improved team performance and engagement.
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Geckoboard helps Veho's Help Desk track IT support tickets and spot issues fast. The team manages about 900 monthly tickets... and uses Geckoboard dashboards to monitor SLAs, CSAT scores, and ticket trends. The dashboard gives real-time visibility and helps managers support agents and address problems early. Geckoboard integrates with Zendesk and Notion, making data easy to access for the whole company.
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Geckoboard dashboards gave Pearl's SDR team live visibility into daily sales metrics. The team saw increased activity and more demos... booked after displaying key data on office TVs. Friendly competition and real-time progress tracking boosted motivation. SDRs could celebrate milestones and support each other throughout the day. Geckoboard connected easily to HubSpot, making performance data instantly accessible.
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Geckoboard helped MTD Training unify data from Salesforce, Google Sheets, and Analytics into one dashboard. Teams now see the same... performance data, which improved decision-making and teamwork. The apprenticeships team uses dashboards to manage coach workloads and spot issues early. Sales teams track progress and celebrate wins together. Making data visible changed how people work and talk at MTD Training.
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Geckoboard dashboards gave Jigsaw's customer service team real-time visibility into key metrics like First Reply Time and CSAT scores. Before Geckoboard, agents... struggled with slow, hard-to-access Zendesk reports and lacked insight into their own performance. With dashboards, managers and agents now track tickets, workload, and feedback instantly. This shift improved team motivation, transparency, and response speed, especially during busy sales periods. Jigsaw now relies on Geckoboard for all reporting, helping the team work together and improve customer experience.
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Simba used Geckoboard to give its 65-75 person remote support team live visibility into customer queues and performance. Before Geckoboard, the... team lacked real-time awareness, leading to unseen customer wait times. By embedding Geckoboard dashboards in Zendesk, agents and managers could monitor ticket status and customer wait times instantly. Leaderboards fostered healthy competition and made it easy to recognize top performers. Daily standups now start with actionable insights, helping the team respond faster and stay connected across the UK and Canada.
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Geckoboard helps PeopleSafe's Customer Operations team track live metrics from Zendesk and Salesforce. The dashboard displays ticket volumes, CSAT scores,... and agent leaderboards on a large screen. This visibility motivates agents and encourages friendly competition. It also saves supervisors time by reducing the need for manual data sharing. Other departments can quickly access support stats, deflecting internal requests and letting the team focus on customer service.
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TechChoice, a technology advisory firm, uses Geckoboard to streamline ROI tracking and enhance sales performance visibility. Geckoboard's dashboards integrate data... from HubSpot and other sources, offering executives and sales teams real-time insights. This integration simplifies decision-making and boosts motivation through competitive leaderboards. Geckoboard's customer support further enhances TechChoice's operational efficiency.
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Trackforce enhanced its operations by deploying Geckoboard's real-time KPI dashboards. Initially used by the support team for immediate data access,... the tool improved CSAT from 80-85% to 92.5% and reduced response times by 40%. The success led to company-wide adoption, with various departments utilizing Geckoboard for improved visibility and productivity.
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