Real-World Case Studies and Customer Success Stories with Geckoboard

Geckoboard helped DataBank IMX improve their customer support team. DataBank IMX is a large business process solution provider with a... 16-person support team. The team manages 700-800 tickets per month across phone, email, and portal. Geckoboard dashboards let the team track key metrics and focus on agent contributions, not just output. This human-centered approach improved customer experience, call times, and resolution times.
Show More..

Veeqo used Geckoboard to boost support team productivity. The support manager set up live dashboards to track open tickets and... customer satisfaction. Friendly competition and rewards improved morale and performance. Merging first and second line support cut escalations from 60% to 18%. Open ticket resolution time dropped from five days to two days. Training and self-service videos further reduced support load.
Show More..

Geckoboard helped DataBank IMX transform its customer support team. Cory Archer, director of support, built a happiness-centered department focused on... people, not just metrics. The team uses Geckoboard dashboards to track response and resolution times, improving transparency and collaboration. This approach led to better customer experiences and higher employee retention. DataBank IMX now delivers faster support and a more human touch.
Show More..

Staffbase used Geckoboard dashboards to motivate its Customer Care team and track key support KPIs. The team manages support across... Germany and the US, focusing on metrics like untouched tickets and urgent requests. Dashboards are displayed in offices and shared remotely to keep everyone aligned. Staffbase consistently exceeds its CSAT goal of 97%, sharing results in monthly newsletters. The dashboards help ensure fair workload distribution and highlight agent achievements.
Show More..

Geckoboard helped Avail focus on the right KPIs as they scaled from startup to growth stage. Before using Geckoboard, teams... tracked different metrics and lacked alignment. With live dashboards, everyone saw real-time data from Mixpanel and Google Analytics. Activation rate increased by 40%. Engagement rate more than doubled. The team became more motivated and collaborative, rallying around shared goals.
Show More..

Geckoboard helped Avail focus on the right KPIs as they scaled from startup to growth. The team used live dashboards... to track activation and engagement rates in real time. Activation rate increased by 40% after everyone aligned on key metrics. Engagement rate more than doubled. The dashboards boosted motivation and collaboration across the company.
Show More..

Geckoboard helped Avail focus on the right KPIs as they scaled from startup to scale-up. The team used Geckoboard dashboards... to display live metrics like activation and engagement rates. This visibility sparked team conversations and improved focus. Activation rate increased by 40%. Engagement rate more than doubled. The team became more motivated and collaborative, rallying around shared goals.
Show More..

Geckoboard helped Woolworths MarketPlus give real-time data visibility to support teams. Before, only licensed Zendesk users could see performance data.... Now, agents and leaders see live dashboards with ticket and satisfaction metrics. Teams spot issues faster and improve KPIs. Customer satisfaction and team morale both increased. Each team now owns their dashboard, boosting pride and engagement.
Show More..

Geckoboard helped Maisonette's Customer Care team improve efficiency and visibility. The dashboard made live metrics like open tickets and CSAT... scores easy to see for agents and managers. This transparency showed the team was under-resourced and helped justify growth. Sharing dashboards across the company helped everyone understand the team's impact. Focusing on metrics like Contacts Per Order led to cost savings and better customer experience.
Show More..

Geckoboard helped Zip Co scale customer support as the company grew from 100,000 to 650,000 customers. Johann Loibl, head of... customer services, used Zendesk and Geckoboard dashboards to track key metrics and optimize support processes. The team expanded from 8 to 35 agents, handling 35,000-40,000 tickets per month. Real-time dashboards improved visibility and communication with leadership. Customer-centric practices and data-driven decisions led to efficient support operations.
Show More..

Zip Co used Geckoboard dashboards to track real-time customer support metrics. The support team grew from 8 to 35 agents,... handling up to 40,000 tickets monthly for 650,000 customers. By integrating Zendesk, Salesforce, and Elevio, they improved data visibility and self-service options. The team created a 'Wall of Pain' to highlight customer issues and costs, driving company-wide customer focus. Many support agents advanced to other departments, spreading customer-centric thinking across Zip Co.
Show More..

Geckoboard helped PayByPhone unite its global customer support teams. Jodi Miller used Zendesk for smarter collaboration and Geckoboard dashboards to... track key metrics. Slack and Confluence improved team communication and knowledge sharing. The team handled 12,000 tickets per month with only 10 agents. After these changes, their global CSAT score rose from 65% to 80%.
Show More..

Geckoboard helped PayByPhone unite its global customer support teams. Jodi Miller introduced Zendesk and Geckoboard dashboards to track key metrics... and boost collaboration. Slack and Confluence improved communication and knowledge sharing across regions. The team now handles 12,000 tickets monthly with just 10 agents. Their global CSAT score rose from 65% to 80% after these changes.
Show More..

Geckoboard helps Veho's Help Desk track IT support tickets and spot issues fast. The team manages about 900 monthly tickets... and uses Geckoboard dashboards to monitor SLAs, CSAT scores, and ticket trends. The dashboard gives real-time visibility and helps managers support agents and address problems early. Geckoboard integrates with Zendesk and Notion, making data easy to access for the whole company.
Show More..

Geckoboard helped Octopus Legacy improve customer experience by showing live data from Aircall, HubSpot, and Front on office screens. The team reduced... missed calls and cut average answer times by making real-time metrics visible to everyone. Operations manager Hayden Gutteridge saved five hours a week on reporting. The dashboards encouraged accountability and quick action when calls queued. Octopus Legacy can now scale while keeping customer care high.
Show More..

Geckoboard dashboards gave Jigsaw's customer service team real-time visibility into key metrics like First Reply Time and CSAT scores. Before Geckoboard, agents... struggled with slow, hard-to-access Zendesk reports and lacked insight into their own performance. With dashboards, managers and agents now track tickets, workload, and feedback instantly. This shift improved team motivation, transparency, and response speed, especially during busy sales periods. Jigsaw now relies on Geckoboard for all reporting, helping the team work together and improve customer experience.
Show More..

Furlenco used Geckoboard dashboards to track customer support metrics in real time. Before Geckoboard, the team lacked same-day visibility and... relied on daily reports from Zendesk. After implementing Geckoboard, they could spot issues quickly and act fast. CSAT scores improved from 75% to 85% after setting up an after-sales service. The dashboards helped the team adapt during Covid, manage backlogs, and maintain high customer satisfaction.
Show More..

Geckoboard helped Veeqo's support team boost productivity and morale. Ade Mitchell, support manager, used Geckoboard dashboards to track ticket metrics... and set weekly targets. This created friendly competition and clear goals for the team. Training programs and live progress tracking sped up onboarding. Team members felt motivated by visible results and rewards. The approach improved team performance and engagement.
Show More..

Geckoboard helps PeopleSafe's Customer Operations team track live metrics from Zendesk and Salesforce. The dashboard displays ticket volumes, CSAT scores,... and agent leaderboards on a large screen. This visibility motivates agents and encourages friendly competition. It also saves supervisors time by reducing the need for manual data sharing. Other departments can quickly access support stats, deflecting internal requests and letting the team focus on customer service.
Show More..