Retail Case Studies and Success Stories with Geckoboard
CASE STUDY Woolworths MarketPlus
Geckoboard helped Woolworths MarketPlus give real-time data to their customer service teams. Before, only licensed Zendesk users could see performance data. Now, all team members and leaders can trac...k key metrics like ticket throughput and customer satisfaction. Teams use dashboards to spot issues fast and improve service. Team performance and job satisfaction have both gone up. Customer satisfaction is also higher since using Geckoboard.
Financial Services Case Studies and Success Stories with Geckoboard
CASE STUDY Zip Co
Geckoboard helped Zip Co scale customer support as the company grew from 100,000 to 650,000 customers. Johann Loibl, head of customer services, used Zendesk and Geckoboard dashboards to track key met...rics and optimize support processes. The team expanded from 8 to 35 agents, handling 35,000-40,000 tickets per month. Real-time dashboards improved visibility and communication with leadership. Customer-centric practices and data-driven decisions led to efficient support operations.
Real Estate Case Studies and Success Stories with Geckoboard
CASE STUDY Avail
Geckoboard helped Avail focus on the right KPIs as they scaled from startup to scale-up. The team used Geckoboard dashboards to display live metrics like activation and engagement rates. This visibil...ity sparked team conversations and improved focus. Activation rate increased by 40%. Engagement rate more than doubled. The team became more motivated and collaborative, rallying around shared goals.
Computer Software Case Studies and Success Stories with Geckoboard
CASE STUDY Veeqo
Geckoboard helped Veeqo's support team boost productivity and morale. Ade Mitchell, support manager, used Geckoboard dashboards to track ticket metrics and set weekly targets. This created friendly c...ompetition and clear goals for the team. Training programs and live progress tracking sped up onboarding. Team members felt motivated by visible results and rewards. The approach improved team performance and engagement.
Internet Case Studies and Success Stories with Geckoboard
CASE STUDY PayByPhone
Geckoboard helped PayByPhone unite its global customer support teams. Jodi Miller used Zendesk for smarter collaboration and Geckoboard dashboards to track key metrics. Slack and Confluence improved ...team communication and knowledge sharing. The team handled 12,000 tickets per month with only 10 agents. After these changes, their global CSAT score rose from 65% to 80%.
Geckoboard helped DataBank IMX improve their customer support team. DataBank IMX is a large business process solution provider with a 16-person support team. The team manages 700-800 tickets per mont...h across phone, email, and portal. Geckoboard dashboards let the team track key metrics and focus on agent contributions, not just output. This human-centered approach improved customer experience, call times, and resolution times.
