Real-World Case Studies and Customer Success Stories with Geckoboard

Geckoboard helped Maisonette's customer care team see live metrics like open tickets and CSAT scores. The Director of Customer Care set up dashboards in three weeks, making data visible across the of...fice. Agents and managers could quickly spot issues and track performance. This improved efficiency and helped everyone understand the team's impact. Geckoboard was easy to set up and share, supporting fast growth in customer support operations.
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Geckoboard helped Woolworths MarketPlus give real-time data to their customer service teams. Before, only licensed Zendesk users could see performance data. Now, all team members and leaders can trac...k key metrics like ticket throughput and customer satisfaction. Teams use dashboards to spot issues fast and improve service. Team performance and job satisfaction have both gone up. Customer satisfaction is also higher since using Geckoboard.
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Geckoboard helps PeopleSafe motivate their Customer Operations team and save time. The dashboard shows live Zendesk metrics like ticket volumes and CSAT scores. Agents see their performance on a big ...screen, which builds friendly competition. Supervisors spend less time sharing data, and other departments get quick answers. The Interactive View feature lets managers drill into metrics fast, saving even more time.
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Geckoboard dashboards helped Furlenco, India's largest online furniture rental company, boost customer service. The team used Geckoboard to track real-time customer support metrics and spot issues fa...st. CSAT scores rose from 75% to 85% after implementing the dashboards. Data from Zendesk and Google Sheets gave the team a clear view of daily operations. Managers and agents used the dashboards to improve transparency and fix problems quickly.
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Geckoboard helps Staffbase Customer Care team track KPIs and boost customer service. The team uses dashboards to monitor untouched calls, urgent tickets, and open tickets. Dashboards are displayed in... offices and shared via Slack for remote staff. Staffbase consistently exceeds its CSAT goal of 97%. The team also uses praise and charity incentives to motivate agents.
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Geckoboard helped DataBank IMX improve their customer support team. DataBank IMX is a large business process solution provider with a 16-person support team. The team manages 700-800 tickets per mont...h across phone, email, and portal. Geckoboard dashboards let the team track key metrics and focus on agent contributions, not just output. This human-centered approach improved customer experience, call times, and resolution times.
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Geckoboard helped Zip Co scale customer support as the company grew from 100,000 to 650,000 customers. Johann Loibl, head of customer services, used Zendesk and Geckoboard dashboards to track key met...rics and optimize support processes. The team expanded from 8 to 35 agents, handling 35,000-40,000 tickets per month. Real-time dashboards improved visibility and communication with leadership. Customer-centric practices and data-driven decisions led to efficient support operations.
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Geckoboard helped Avail focus on the right KPIs as they scaled from startup to scale-up. The team used Geckoboard dashboards to display live metrics like activation and engagement rates. This visibil...ity sparked team conversations and improved focus. Activation rate increased by 40%. Engagement rate more than doubled. The team became more motivated and collaborative, rallying around shared goals.
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Geckoboard dashboards helped Jigsaw's customer service team see real-time metrics like First Reply Time and CSAT scores. Before Geckoboard, agents had no easy way to track performance or manage ticke...t backlogs. Now, everyone can view up-to-date data in one place. This change improved team motivation and made it easier to spot and fix issues fast. The dashboards support better workload allocation and help agents learn from feedback.
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Geckoboard helped Veeqo's support team boost productivity and morale. Ade Mitchell, support manager, used Geckoboard dashboards to track ticket metrics and set weekly targets. This created friendly c...ompetition and clear goals for the team. Training programs and live progress tracking sped up onboarding. Team members felt motivated by visible results and rewards. The approach improved team performance and engagement.
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Geckoboard helped PayByPhone unite its global customer support teams. Jodi Miller used Zendesk for smarter collaboration and Geckoboard dashboards to track key metrics. Slack and Confluence improved ...team communication and knowledge sharing. The team handled 12,000 tickets per month with only 10 agents. After these changes, their global CSAT score rose from 65% to 80%.
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