Fivestars Overview

Fivestars is a Marketing platform for local businesses. It is a loyalty system that enables businesses to attract and retain customers and convert potential clients by providing them with rewards for their brand loyalty.

The primary features offered by FiveStars include acquisition of customers, loyalty and retention, marketing automation, promotions. The customer acquisition features provide promotions and shareable autopilot message that ensures every deal sent is shared by loyal customers. FiveStars also enables each promotion and autopilot message has a traceable link and call to action link. The Loyalty and retention provides components such as segmentation, import and tagging. Segmentation provides an excellent platform for delivering offers to a special group whether the group is a pre-populated group or a tag devised. The tagging facilitates further customization to enhance the experience for customers. Import enables easy import of contact for any email service. The Marketing automation enables to bring back the customers found through the FiveStars network to store by using targeted messaging tools.

With FiveStars, businesses are able to retrieve critical customer data that helps them identify their preferences, spending habits, and other indicators. Valuable information allows users to create the most effective, customized rewards programs that not only attract their existing customers, but encourages them to spend more, resulting in higher income and much-improved ROI.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Fivestars solved their Customer Loyalty Management needs. Cuspera uses 2996 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Fivestars.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Promotion Management , Engagement Management , as the business use cases that they have been most satisfied while using Fivestars.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.59/5

Read Reviews (403)

"...I like that, as a user, I simply use my phone number to activate the rewards program...."
customise loyalty program

4.85/5

Read Reviews (39)

"...It builds customer loyalty...."
track program performance

4.55/5

Read Reviews (5)

"...This makes using and tracking of these loyalty apps super simple...."
identify target customers

3.90/5

Read Reviews (2)

"...AutoPilot is the tool at the heart of the Fivestars program, sending your customers the targeted offers..."
create engagement based loyalty

3.88/5

Read Reviews (2)

"...We are finding that our hospitality clients are seeing great returns and foot traffic because of the engagement and loyalty functions of the five stars system...."
Promotion Management with Promotions and Coupons

4.92/5

Read Reviews (66)

"...and it'll tell me what discounts or coupons I have available...."
Engagement Management with Mobile

4.23/5

Read Reviews (51)

"...Do you want engaged employees that help customers, take pride in your store and improve sales... ..." Customer Service Archives
engaging and following up

4.16/5

Read Reviews (28)

"...It is very easy to claim awards and points, it is clean looking and responsive, i like the followup whether you claim the offer, or are running out of time. ...."
PEER EXPERIENCES
Loyalty Management

4.59/5

Read Reviews (403)

"...I like that, as a user, I simply use my phone number to activate the rewards program...." Peer review by Thomas S., Marketing and Advertising
customise loyalty program

4.59/5

Read Reviews (39)

track program performance

4.59/5

Read Reviews (5)

identify target customers

4.59/5

Read Reviews (2)

create engagement based loyalty

4.59/5

Read Reviews (2)

Promotion Management with Promotions and Coupons

4.92/5

Read Reviews (66)

"...and it'll tell me what discounts or coupons I have available...." Peer review by Tracy M., Teacher, Education
Engagement Management with Mobile

4.23/5

Read Reviews (51)

"...Do you want engaged employees that help customers, take pride in your store and improve sales... ..." Customer Service Archives
engaging and following up

4.23/5

Read Reviews (28)

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2996 insights from peers and experts to help you assess how these Fivestars use cases fit your Customer Loyalty Management needs.

Frequently Asked Questions(FAQ)

for Fivestars

What is Fivestars?

Fivestars is a Marketing platform for local businesses. It is a loyalty system that enables businesses to attract and retain customers and convert potential clients by providing them with rewards for their brand loyalty.

What is Fivestars used for?

Fivestars is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Loyalty Management, Promotion Management and Engagement Management .

What are the top features of Fivestars?

Rewards, Gamification and Alerts: popups & Notifications are some of the top features of Fivestars.

Who uses Fivestars?

Fivestars is used by Retail, Food & Beverages and Education among other industries.

What are Fivestars alternatives?

Preferred Patron, Loyalzoo, Tapmango and RepeatRewards are popular alternatives for Fivestars.

Popular Business Setting

for Fivestars

Top Industries

  • Retail
  • Food & Beverages
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Fivestars to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Fivestars

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.03/5

Read Reviews (761)
Gamification

4.03/5

Read Reviews (761)
Alerts: popups & Notifications

3.60/5

Read Reviews (97)
Personalization

3.85/5

Read Reviews (37)
Dashboard

3.89/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.03/5

Read Reviews (761)
Gamification

4.03/5

Read Reviews (761)
Alerts: popups & Notifications

3.60/5

Read Reviews (97)
Personalization

3.85/5

Read Reviews (37)
Dashboard

3.89/5

Read Reviews (5)

IT and Other Capabilities

for Fivestars

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.57/5

Read Reviews (57)
Data Import

3.76/5

Read Reviews (117)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.57/5

Read Reviews (57)
Data Import

3.76/5

Read Reviews (117)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.05/5

Read Reviews (14)
Chat Support

3.36/5

Read Reviews (9)
Phone Support

3.32/5

Read Reviews (24)
24/7 Support

3.28/5

Read Reviews (300)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.05/5

Read Reviews (14)
Chat Support

3.36/5

Read Reviews (9)
Phone Support

3.32/5

Read Reviews (24)
24/7 Support

3.28/5

Read Reviews (300)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.66/5

Read Reviews (32)
Custom Reports

3.41/5

Read Reviews (47)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.66/5

Read Reviews (32)
Custom Reports

3.41/5

Read Reviews (47)

Software Failure Risk Guidance

?

for Fivestars

Overall Risk Meter

Low Medium High

Top Failure Risks for Fivestars

Vendor Profile Details

Company Name

Fivestars

Company Website

https://www.fivestars.com/

Year Founded

2011

HQ Location

Employees

251-500

Social

Financials

Series C