Fivestars Overview

Fivestars is a Marketing platform for local businesses. It is a loyalty system that enables businesses to attract and retain customers and convert potential clients by providing them with rewards for their brand loyalty.

The primary features offered by FiveStars include acquisition of customers, loyalty and retention, marketing automation, promotions. The customer acquisition features provide promotions and shareable autopilot message that ensures every deal sent is shared by loyal customers. FiveStars also enables each promotion and autopilot message has a traceable link and call to action link. The Loyalty and retention provides components such as segmentation, import and tagging. Segmentation provides an excellent platform for delivering offers to a special group whether the group is a pre-populated group or a tag devised. The tagging facilitates further customization to enhance the experience for customers. Import enables easy import of contact for any email service. The Marketing automation enables to bring back the customers found through the FiveStars network to store by using targeted messaging tools.

With FiveStars, businesses are able to retrieve critical customer data that helps them identify their preferences, spending habits, and other indicators. Valuable information allows users to create the most effective, customized rewards programs that not only attract their existing customers, but encourages them to spend more, resulting in higher income and much-improved ROI.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Fivestars solved their Customer Loyalty Management needs. Cuspera uses 2996 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Fivestars.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Promotion Management , Engagement Management , as the business use cases that they have been most satisfied while using Fivestars.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.59/5

Read Reviews (403)

"...It helps me keep up with reward points and to also receive deals from the stores directly on my phone. ...." Peer review by Laura K., Educator, Education
customise loyalty program

4.85/5

Read Reviews (39)

track program performance

4.55/5

Read Reviews (5)

identify target customers

3.90/5

Read Reviews (2)

create engagement based loyalty

3.88/5

Read Reviews (2)

Promotion Management with Promotions and Coupons

4.92/5

Read Reviews (66)

"...It's accepted by many retail shops and accumulates the points that can be used toward discounts, coupons and various freebies...." Peer review by nadya K., shopper
Engagement Management with Mobile

4.23/5

Read Reviews (51)

"...Fivestars makes it easy for local businesses to engage with new customers via automated text messages (SMS), email, and our mobile app...." Bring New Customers to Your Local Business
engaging and following up

4.16/5

Read Reviews (28)

PEER EXPERIENCES
Loyalty Management

4.59/5

Read Reviews (403)

"...It helps me keep up with reward points and to also receive deals from the stores directly on my phone. ...." Peer review by Laura K., Educator, Education
customise loyalty program

4.59/5

Read Reviews (39)

track program performance

4.59/5

Read Reviews (5)

identify target customers

4.59/5

Read Reviews (2)

create engagement based loyalty

4.59/5

Read Reviews (2)

Promotion Management with Promotions and Coupons

4.92/5

Read Reviews (66)

"...It's accepted by many retail shops and accumulates the points that can be used toward discounts, coupons and various freebies...." Peer review by nadya K., shopper
Engagement Management with Mobile

4.23/5

Read Reviews (51)

"...Fivestars makes it easy for local businesses to engage with new customers via automated text messages (SMS), email, and our mobile app...." Bring New Customers to Your Local Business
engaging and following up

4.23/5

Read Reviews (28)

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2996 insights from peers and experts to help you assess how these Fivestars use cases fit your Customer Loyalty Management needs.

Popular Business Setting

for Fivestars

Top Industries

  • Retail
  • Food & Beverages
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Fivestars to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Fivestars

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.03/5

Read Reviews (761)
Gamification

4.03/5

Read Reviews (761)
Alerts: popups & Notifications

3.60/5

Read Reviews (97)
Personalization

3.85/5

Read Reviews (37)
Dashboard

3.89/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Rewards

4.03/5

Read Reviews (761)
Gamification

4.03/5

Read Reviews (761)
Alerts: popups & Notifications

3.60/5

Read Reviews (97)
Personalization

3.85/5

Read Reviews (37)
Dashboard

3.89/5

Read Reviews (5)

IT and Other Capabilities

for Fivestars

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.57/5

Read Reviews (57)
Data Import

3.76/5

Read Reviews (117)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.57/5

Read Reviews (57)
Data Import

3.76/5

Read Reviews (117)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.05/5

Read Reviews (14)
Chat Support

3.36/5

Read Reviews (9)
Phone Support

3.32/5

Read Reviews (24)
24/7 Support

3.28/5

Read Reviews (300)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.05/5

Read Reviews (14)
Chat Support

3.36/5

Read Reviews (9)
Phone Support

3.32/5

Read Reviews (24)
24/7 Support

3.28/5

Read Reviews (300)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.66/5

Read Reviews (32)
Custom Reports

3.41/5

Read Reviews (47)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

3.66/5

Read Reviews (32)
Custom Reports

3.41/5

Read Reviews (47)

Software Failure Risk Guidance

?

for Fivestars

Overall Risk Meter

Low Medium High

Top Failure Risks for Fivestars

Vendor Profile Details

Company Name

Fivestars

Company Website

https://www.fivestars.com/

Year Founded

2011

HQ Location

Employees

251-500

Social

Financials

Series C