Fivestars Overview
Fivestars is a Marketing platform for local businesses. It is a loyalty system that enables businesses to attract and retain customers and convert potential clients by providing them with rewards for their brand loyalty.
The primary features offered by FiveStars include acquisition of customers, loyalty and retention, marketing automation, promotions. The customer acquisition features provide promotions and shareable autopilot message that ensures every deal sent is shared by loyal customers. FiveStars also enables each promotion and autopilot message has a traceable link and call to action link. The Loyalty and retention provides components such as segmentation, import and tagging. Segmentation provides an excellent platform for delivering offers to a special group whether the group is a pre-populated group or a tag devised. The tagging facilitates further customization to enhance the experience for customers. Import enables easy import of contact for any email service. The Marketing automation enables to bring back the customers found through the FiveStars network to store by using targeted messaging tools.
With FiveStars, businesses are able to retrieve critical customer data that helps them identify their preferences, spending habits, and other indicators. Valuable information allows users to create the most effective, customized rewards programs that not only attract their existing customers, but encourages them to spend more, resulting in higher income and much-improved ROI.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Fivestars solved their Customer Loyalty Management needs. Cuspera uses 2996 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Fivestars.
Use Cases
Peers recommend Loyalty Management , Promotion Management , Engagement Management , as the business use cases that they have been most satisfied while using Fivestars.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management |
4.59/5 ★ |
"...It's ease of use and the text notifications always on top of rewards and points. ...." Peer review by Isabelle D., None |
| customise loyalty program |
4.85/5 ★ |
"...Once the flaws of Fivestars are fixed, this software has the potential to be a force to be reckoned with in the customer loyalty points industry...." Peer review by Laura E., Marketing Specialist, Marketing and Advertising |
| track program performance |
4.55/5 ★ |
"...This makes using and tracking of these loyalty apps super simple...." Peer review by Wade H., Director, Computer Software |
| identify target customers |
3.90/5 ★ |
"...AutoPilot is the tool at the heart of the Fivestars program, sending your customers the targeted offers..." Marketing Automation and Retention Programs |
| create engagement based loyalty |
3.88/5 ★ |
"...We are finding that our hospitality clients are seeing great returns and foot traffic because of the engagement and loyalty functions of the five stars system...." Peer review by Administrator |
| Promotion Management with Promotions and Coupons |
4.92/5 ★ |
".... getting deals/discounts at places..." Peer review by Naomi F., Media Specialist, Publishing |
| Engagement Management with Mobile |
4.23/5 ★ |
"...Fivestars makes it easy for local businesses to engage with new customers via automated text messages (SMS), email, and our mobile app...." Bring New Customers to Your Local Business |
| engaging and following up |
4.16/5 ★ |
"...I find this software is an easy and enjoyable way to remain engaged with the business I enjoy visiting...." Peer review by Verified Reviewer, Education |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management |
4.59/5 ★ |
"...It's ease of use and the text notifications always on top of rewards and points. ...." Peer review by Isabelle D., None |
|
| customise loyalty program |
4.59/5 ★ |
| track program performance |
4.59/5 ★ |
| identify target customers |
4.59/5 ★ |
| create engagement based loyalty |
4.59/5 ★ |
| Promotion Management with Promotions and Coupons |
4.92/5 ★ |
".... getting deals/discounts at places..." Peer review by Naomi F., Media Specialist, Publishing |
|
| Engagement Management with Mobile |
4.23/5 ★ |
"...Fivestars makes it easy for local businesses to engage with new customers via automated text messages (SMS), email, and our mobile app...." Bring New Customers to Your Local Business |
|
| engaging and following up |
4.23/5 ★ |
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2996 insights from peers and experts to help you assess how these Fivestars use cases fit your Customer Loyalty Management needs.
Popular Business Setting
for Fivestars
Top Industries
- Retail
- Food & Beverages
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Fivestars to Enhance customer relationships and Acquire customers
Fivestars Alternatives
Peer and Expert Opinion on Features
for Fivestars
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (761) |
| Gamification | Read Reviews (761) |
| Alerts: popups & Notifications | Read Reviews (97) |
| Personalization | Read Reviews (37) |
| Dashboard | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (761) |
| Gamification | Read Reviews (761) |
| Alerts: popups & Notifications | Read Reviews (97) |
| Personalization | Read Reviews (37) |
| Dashboard | Read Reviews (5) |
IT and Other Capabilities
for Fivestars
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (57) |
| Data Import | Read Reviews (117) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (57) |
| Data Import | Read Reviews (117) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (47) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (47) |
Software Failure Risk Guidance
?for Fivestars
Overall Risk Meter
Top Failure Risks for Fivestars
Vendor Profile Details
HQ Location
Employees
251-500
Social
Financials
Series C
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