Real-World Case Studies and Customer Success Stories with Feefo

Feefo's AI Replies helped Belledorm respond to every customer review within 24 hours. The tool let them keep a personal touch in every reply and freed up time for product and strategy work. Using Fee...fo reviews in paid ads led to an 83% increase in conversion rate, an 18% rise in average order value, and a 43% boost in return on ad spend. Customer feedback also drove Belledorm to launch a bamboo bedding range and use more sustainable packaging. The company values Feefo for building trust and deeper customer engagement.
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Feefo's AI Replies helps Charles Tyrwhitt Shirts improve customer engagement. The team now responds to more reviews, not just negative ones. Response time per review dropped by 50%. Staff can focus m...ore on customer recovery and direct outreach. AI Replies also boosts team confidence and ensures polished, unique replies.
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Feefo helped Discount Coffee build trust and boost sales. Discount Coffee used Feefo’s review management platform to show product quality and service reliability. They added Feefo widgets to their we...bsite and marketing. Pages with Feefo widgets saw a 15% higher conversion rate. Average order value went up by 12%. Repeat purchases increased by 20%. Organic search traffic grew by 10%. Customer reviews became a key part of their business process and marketing.
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Feefo helps She Grows Veg build trust with verified reviews. The business uses Feefo to collect only real customer feedback, avoiding fake reviews. This boosts confidence for first-time buyers and su...pports eCommerce growth. She Grows Veg displays reviews on their website and in emails, not on social media. A 4.9 rating reassures buyers and increases sales. Feefo’s service and product rating separation fits their unique needs.
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Charles Tyrwhitt used Feefo to collect and analyze customer feedback on their boots. They found high return rates due to sizing issues, especially in Germany. The team ran targeted surveys and review...ed fit across markets. They redesigned their entire boot range to fix the fit. They expect lower return rates, happier customers, and better sales with the new boots launching in autumn 2025.
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Feefo's AI Replies helped Belledorm respond to every customer review within 24 hours. The retail brand saw an 83% increase in conversion rate, an 18% rise in average order value, and a 43% boost in r...eturn on ad spend. AI Replies let Belledorm keep a personal touch while saving time for strategy and product development. Customer feedback also led to new sustainable products and packaging. Feefo reviews in paid ads improved trust and sales.
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Feefo's AI Replies helped Charles Tyrwhitt Shirts cut review response time by 50%. The team now answers more reviews, including positive ones, with unique and engaging replies. AI Replies lets staff ...focus on customer recovery and direct support. The tool boosts team confidence and ensures polished, professional messages. Charles Tyrwhitt Shirts improved customer engagement and efficiency using Feefo's review management platform.
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Charles Tyrwhitt used Feefo to collect and analyze customer feedback on their boots. They found high return rates due to sizing issues, especially in Germany. The team launched targeted surveys and a... returns questionnaire to pinpoint the problem. They redesigned the fit across their entire boot range based on this data. Charles Tyrwhitt expects lower return rates, higher customer satisfaction, and better sales from these changes.
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Feefo's In Mail feature helped Not On The High Street boost review response rates by 88%. The online marketplace faced falling feedback rates and wanted a simple way to get more customer insights. In... Mail let users leave reviews directly in emails, making it easy and fast. Form completion hit 92%. A new subject line increased open rates by 25%. The solution improved engagement and gave better data for partners.
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Feefo’s review platform helped The Pinball Company increase customer reviews by 40%. Sales of high-dollar pinball and arcade machines rose by 25%. The platform integrated with their WooCommerce site ...and Google Shopping. Manual control of review requests improved feedback accuracy. Customer input led to better shipping options and setup instructions. Feefo’s support team provided ongoing help and customisation.
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Feefo helped The Pinball Company get more verified customer reviews. The company used Feefo’s review platform with their WooCommerce site. They saw a 40% increase in customer reviews and a 25% increa...se in sales of high-dollar pinball and arcade machines. Feefo let them send review requests after delivery, which improved feedback quality. Customer feedback also helped them improve shipping and setup instructions. The Pinball Company values Feefo’s support and plans to keep using the platform to grow.
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Feefo helped EE Store boost trust and drive eCommerce growth in consumer electronics. EE Store switched from an in-house review system to Feefo for verified reviews and better product insights. The S...yndication feature let them show reviews for new products right away, helping sales from launch. Feefo's platform gave EE Store data to improve customer service and make better business decisions. EE Store also uses Feefo to reply to every review, keeping service standards high.
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Feefo helped The Coach Travel Group unify customer feedback across 10+ brands. Before Feefo, feedback was fragmented and slow. With Feefo, all reviews are collected in one place, making it easy to sp...ot trends and improve service. The group used Feefo data to hold suppliers accountable and remove underperforming hotels. Staff morale improved with recognition programs based on feedback. Real-time insights now drive faster, smarter decisions for the group.
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Feefo helped 1st Class Credit Union boost trust and member engagement. They replaced Google Reviews and SurveyMonkey with Feefo's verified reviews and survey platform. The annual survey saw a 52% com...pletion rate. Insights led to new tools like a savings calculator and budget planner. Staff morale improved with public recognition. Feefo reviews now support marketing and build credibility.
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Feefo helped Discount Coffee boost trust and sales with review management tools. Pages with Feefo widgets saw a 15% higher conversion rate. Average order value rose by 12%. Repeat purchases increased... by 20%. Feefo's platform drove a 10% rise in organic search traffic. Discount Coffee used Feefo reviews across their website and marketing to build credibility and customer loyalty.
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Feefo and Treefo helped Happy collect and display customer reviews in a trusted way. Before Feefo, Happy used manual Google reviews that lacked trust and visibility. With Feefo, Happy made it easy fo...r customers to leave feedback and used Treefo to plant a tree for every review. This boosted their review response rate from 5.5% to 9.5%. The new system also helped with ESG goals and made their marketing stronger.
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Feefo helped WWIIS double their review response rate after switching from Trustpilot. WWIIS used Feefo's verified reviews to remove fake and duplicate feedback. They improved customer retention by ch...anging renewal notifications to show exact expiration dates. Feefo enabled better complaint handling and pattern recognition. WWIIS saw higher customer satisfaction and used review data to celebrate staff and improve marketing.
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Atom bank uses Feefo and Trustpilot to build trust with customers. As an app-only bank, Atom bank needed to prove its credibility without physical branches. They collect customer reviews on both plat...forms to show transparency and meet financial industry standards. Feefo helps them measure Net Promoter Score and gather verified feedback. This approach supports compliance with UK Consumer Duty rules and reassures new customers.
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Feefo helped WoodBlocX scale from a family sawmill to a pan-European ecommerce brand. Automated, localised review collection increased trust and conversions in 9+ markets. UK review response rate rea...ched 15% with a 4.8 average rating. Insights from reviews led to product improvements and new support content. Feefo widgets displayed real-time reviews, boosting credibility and customer engagement.
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Feefo and Treefo helped Outsource UK increase review response rates by 320%. The recruitment agency unified feedback collection and used Treefo to boost ESG performance. They made feedback part of re...cruiter training and team culture. Treefo also helped Outsource UK plant over 1,000 trees and stand out in client pitches. The company now uses feedback to improve service and brand reputation.
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Feefo helped Cruise Unique collect and display verified customer reviews. Cruise Unique wanted to build trust and stand out in the cruise travel market. Feefo made it easy to gather feedback and resp...ond to customers. Cruise Unique used reviews to improve marketing and website content. More customers booked online instead of by phone. Feefo helped Cruise Unique better understand and meet customer needs.
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Feefo helped Happy Shuttle Cancun collect verified customer reviews. This boosted bookings and trust for their airport transfer service. Feefo reviews improved their Google search visibility and clic...k-through rates. The team resolved negative feedback within four hours, leading to better customer retention. Happy Shuttle Cancun won the Platinum Trusted Service Award after using Feefo.
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Feefo helped Cruise Unique collect and showcase verified customer reviews. This improved trust and advocacy in the cruise travel market. Cruise Unique used Feefo to gather feedback at every stage of ...the customer journey. They centralized reputation management and used positive reviews in marketing. As a result, website bookings increased and customer engagement grew. Cruise Unique now tailors its services better to customer needs.
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Feefo reviews helped SportsBreaks build trust and boost sales. SportsBreaks automated their feedback process with Feefo, reducing manual work and collecting more verified reviews. They displayed revi...ews on package pages and social media, increasing social proof. Their average customer rating rose to 4.7 out of 5. Sales conversions grew year-on-year after using Feefo. SportsBreaks won the Feefo Gold Trusted Service Award for excellent customer service.
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