Real-World Case Studies and Customer Success Stories with Feefo

Feefo helped The Pinball Company get more verified customer reviews. The company used Feefo’s review platform with their WooCommerce site. They saw a 40% increase in customer reviews and a 25% increa...se in sales of high-dollar pinball and arcade machines. Feefo let them send review requests after delivery, which improved feedback quality. Customer feedback also helped them improve shipping and setup instructions. The Pinball Company values Feefo’s support and plans to keep using the platform to grow.
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Feefo helps She Grows Veg build trust with verified reviews. The business uses Feefo to collect only real customer feedback, avoiding fake reviews. This boosts confidence for first-time buyers and su...pports eCommerce growth. She Grows Veg displays reviews on their website and in emails, not on social media. A 4.9 rating reassures buyers and increases sales. Feefo’s service and product rating separation fits their unique needs.
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Charles Tyrwhitt used Feefo to collect and analyze customer feedback on their boots. They found high return rates due to sizing issues, especially in Germany. The team ran targeted surveys and review...ed fit across markets. They redesigned their entire boot range to fix the fit. They expect lower return rates, happier customers, and better sales with the new boots launching in autumn 2025.
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Feefo's AI Replies helps Charles Tyrwhitt Shirts improve customer engagement. The team now responds to more reviews, not just negative ones. Response time per review dropped by 50%. Staff can focus m...ore on customer recovery and direct outreach. AI Replies also boosts team confidence and ensures polished, unique replies.
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Feefo helped Discount Coffee build trust and boost sales. Discount Coffee used Feefo’s review management platform to show product quality and service reliability. They added Feefo widgets to their we...bsite and marketing. Pages with Feefo widgets saw a 15% higher conversion rate. Average order value went up by 12%. Repeat purchases increased by 20%. Organic search traffic grew by 10%. Customer reviews became a key part of their business process and marketing.
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Feefo's AI Replies helped Belledorm respond to every customer review within 24 hours. The tool let them keep a personal touch in every reply and freed up time for product and strategy work. Using Fee...fo reviews in paid ads led to an 83% increase in conversion rate, an 18% rise in average order value, and a 43% boost in return on ad spend. Customer feedback also drove Belledorm to launch a bamboo bedding range and use more sustainable packaging. The company values Feefo for building trust and deeper customer engagement.
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Feefo and Treefo helped Happy collect and display customer reviews in a trusted way. Before Feefo, Happy used manual Google reviews that lacked trust and visibility. With Feefo, Happy made it easy fo...r customers to leave feedback and used Treefo to plant a tree for every review. This boosted their review response rate from 5.5% to 9.5%. The new system also helped with ESG goals and made their marketing stronger.
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Feefo helped WWIIS double their review response rate after switching from Trustpilot. WWIIS used Feefo's verified reviews to remove fake and duplicate feedback. They improved customer retention by ch...anging renewal notifications to show exact expiration dates. Feefo enabled better complaint handling and pattern recognition. WWIIS saw higher customer satisfaction and used review data to celebrate staff and improve marketing.
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Atom bank uses Feefo and Trustpilot to build trust with customers. As an app-only bank, Atom bank needed to prove its credibility without physical branches. They collect customer reviews on both plat...forms to show transparency and meet financial industry standards. Feefo helps them measure Net Promoter Score and gather verified feedback. This approach supports compliance with UK Consumer Duty rules and reassures new customers.
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Feefo helped Cruise Unique collect and display verified customer reviews. Cruise Unique wanted to build trust and stand out in the cruise travel market. Feefo made it easy to gather feedback and resp...ond to customers. Cruise Unique used reviews to improve marketing and website content. More customers booked online instead of by phone. Feefo helped Cruise Unique better understand and meet customer needs.
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Feefo helped Happy Shuttle Cancun collect verified customer reviews. This boosted bookings and trust for their airport transfer service. Feefo reviews improved their Google search visibility and clic...k-through rates. The team resolved negative feedback within four hours, leading to better customer retention. Happy Shuttle Cancun won the Platinum Trusted Service Award after using Feefo.
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