Sullivan County
- Government Administration
- Medium
USA
Sullivan County used Egen and Google Cloud's Dialogflow to launch a virtual agent on its website. The AI chatbot answers... common questions for residents, reducing the need for staff to handle repetitive calls. In just four months, the DMV saw a 56% drop in call volume. County employees now focus on complex tasks, and residents get 24/7 access to information. The project was completed in under three months and is expanding to more departments.
Commonwealth of Massachusetts Executive Office of Public Safety and Security (EOPSS)
- Government Administration
- Large
Boston, USA
Egen built a central data hub for the Commonwealth of Massachusetts to unify criminal justice information. The new system collects... data from 13 counties and 17 agencies, covering over 17.3 million criminal justice events. It provides both anonymized and detailed views for public and government use. The hub enables better reporting, research, and policy decisions. EOPSS now has improved transparency and access to comprehensive justice data.
Utah Department of Transportation
- Government Administration
- Large
Salt Lake City, USA
Utah Department of Transportation needed a better way to manage contractor engagement. Their old Project Explorer app was slow and... could not handle large files or high traffic. Egen built Contractor Zone, a cloud-based web app on Google Cloud Platform. It offers single sign-on, easy navigation, and fast searches. Contractors can track bids, set alerts, and see payment timelines. The new system saves time and money for both UDOT and contractors.
Egen and Google Cloud used Contact Center AI to help the City of San José improve its 311 service. The city faced... long wait times and high call volumes in its Customer Contact Center. Egen built a custom translation model and added virtual agents for English and Spanish. Citizens can now make real-time requests online or by phone. This solution increased call handling speed and citizen satisfaction without adding staff.
Utah Division of Wildlife Resources
- Government Administration
- Medium
Salt Lake City, USA
Egen built the Utah Wildlife Habitat Analysis Tool for the Utah Division of Wildlife Resources. The tool uses Google Cloud... and Esri GIS to combine data from many sources. It gives land planners and DWR staff detailed reports on wildlife, water protections, and endangered species for any parcel of land. Users can see best practices for land planning and get expert advice from DWR. The tool saves time and connects planners with conservation experts.
Commonwealth of Massachusetts
- Government Administration
- Very Large
Boston, USA
Egen and Google Cloud built a vaccine registration and notification system for the Commonwealth of Massachusetts. The state needed a... fast, stable solution to manage COVID-19 vaccine distribution. Egen launched the application in under a week. Over 400,000 residents registered on the first day, and 700,000 by day five. The system helped vaccinate about 650,000 people quickly and efficiently.
Utah Division of Wildlife Resources
- Government Administration
- Medium
Salt Lake City, USA
Egen helped the Utah Division of Wildlife Resources manage and protect wildlife using real-time data. Staff used new tools to... visualize animal tracking data on a map instead of spreadsheets. The solution included geofencing, letting staff monitor 11,798 animals and set alerts if animals left safe zones. Staff accessed over 20 years of animal behavior data. The new system helps track migration, monitor health, and respond to threats quickly.
Curative needed a better way to manage healthcare staffing. Egen built a new custom platform on Salesforce for Curative. The... new system replaced Bullhorn and added features for timesheets, credentialing, and business development tracking. Egen improved data quality by removing 5,000 duplicate records. The platform launched three months early and now helps Curative match providers to jobs and track key compliance metrics.
Jvion wanted to help clinicians find patients with unusual health risk scores by location. Egen built three connected Tableau dashboards... for Jvion. The dashboards let users filter maps, drill into census block groups, and export scorecards. Clinicians can now spot outliers and see detailed social factors for each group. Jvion uses these insights to improve patient health outcomes.
A large healthcare services provider
- Hospital & Health Care
- Large
Egen helped a large healthcare services provider with over 5 million members improve member retention. The provider struggled to analyze... contact center performance due to siloed data in Genesys Telephony and Salesforce Service Cloud. Egen built CRM Analytics dashboards in Salesforce, unifying data and enabling real-time insights. Supervisors and agents now track key metrics like case resolution and member satisfaction. The new dashboards support data-driven decisions and enhance the member experience.
A major healthcare services provider
- Hospital & Health Care
- Large
Egen helped a major healthcare services provider modernize its sales data warehouse. The company struggled to integrate data from many... sources after several acquisitions. Egen moved sales data to Snowflake and built new reporting views. Sales reports that took two hours now run in two minutes. Reporting and data integration times dropped by up to 90%. The company now gets fast, actionable insights to guide business growth.
Retail Case Studies and Customer Success Stories with Egen
One of the most prominent retailers in the United States
- Retail
UltronAI computer vision technology helps a leading US retailer with over 4,000 locations. The retailer uses UltronAI to speed up... check-out and reduce theft. The solution uses AI for product identification. Egen and UltronAI work with Carnegie Mellon University to bring advanced AI to real-world retail problems. The technology supports self-checkout, loss prevention, and inventory monitoring.
FanFood needed to scale its food delivery platform for large stadiums. Egen built a new cloud-based solution using AWS. The... new platform lets FanFood process 10 times more orders. FanFood saved $100,000 in operating costs. The system now serves 2,200% more fans at events.
Peapod partnered with Egen to launch same-day grocery delivery. Peapod faced slow order processing and outdated systems, causing long delivery... times. Egen rebuilt Peapod’s digital infrastructure using cloud and microservices. They modernized over 120 legacy apps and enabled real-time order processing. Order times dropped from 12 hours to seconds, helping Peapod lead in online grocery delivery.
Manufacturing Case Studies and Customer Success Stories with Egen
Global manufacturing leader
- Manufacturing
- Very Large
Egen implemented Revenue Intelligence for a global manufacturing leader. The company needed better visibility into its sales and revenue pipeline.... Egen set up pipeline analytics, app configuration, and opportunity split data. The solution enabled collaborative forecasting and actionable insights for the executive team. The client gave Egen a five-star satisfaction rating for the project.
Egen built an IoT platform for Caterpillar to track over 200,000 assets worldwide. The solution included a single data lake... and APIs for data access. Egen created more than 250 predictive maintenance models, processing 12 billion IoT sensor readings daily. The project connected 160 enterprise dealers and reduced Caterpillar's cloud costs by 65%. Model deployment times improved from one per quarter to one per week.
A global cybersecurity company
- Computer & Network Security
- Very Large
Egen helped a global cybersecurity company unify over 40 marketing dashboards into one Tableau dashboard. The company first needed to... rebuild its Snowflake Data Cloud setup, which was too complex. Egen simplified the data structure and enabled "time travel" snapshots for better tracking. The new dashboard gave the marketing team a single source of truth for key metrics. This improved efficiency and allowed deeper analysis of marketing strategy. The team now uses data science to drive further business growth.
Dale Carnegie & Associates
- Professional Training & Coaching
- Large
New York, USA
Egen built Operations Central for Dale Carnegie & Associates using Salesforce. The new system centralized franchise sales, operations, and finance... data. Invoice reconciliation now takes minutes instead of hours. Franchise onboarding and adoption processes were reduced from weeks to days. Egen also created 25 CRM Analytics dashboards for better reporting. Dale Carnegie now makes faster, data-driven decisions across its global network.
A leading communications company
- Information Technology And Services
- Small
Egen built an AI model using Google Cloud Vision AI for a leading communications company. The tool identifies symbols on... technical floor plans to speed up cost estimate creation. The AI model reviews a floor plan in under 30 minutes, compared to 8 hours for a human, boosting efficiency by nearly 95%. It achieves 90% accuracy in symbol identification and helps the company secure deals faster. Egen also delivered a web app and dashboard for easy use by cost estimators.
Human Resources Case Studies and Customer Success Stories with Egen
A leading HR services company
- Human Resources
- Large
Egen used AI modeling in Salesforce to help a leading HR services company predict customer attrition. The company manages HR,... payroll, and benefits for over 15,000 customers. Egen integrated 1.5 billion rows of data and built predictive models with 75% accuracy for attrition risk. Customer relationship managers now use dashboards to prioritize accounts and reduce churn. The company shifted from reactive to proactive retention strategies using customer health scores.
Restaurants Case Studies and Customer Success Stories with Egen
Wendy's
- Restaurants
- Very Large
Dublin, USA
Egen migrated Wendy's technology from on-premises and third-party clouds to Google Cloud. This move cut Wendy's operational costs by 45%... each year. The new platform reduced feature turnaround time from two days to one hour. Wendy's achieved 100% automation of deployment. Egen also helped Wendy's build a culture of innovation and attract top tech talent.
