Egen Overview

Egen specializes in technology services, focusing on cloud, data, analytics, AI, and platform engineering. Their expertise in field service management leverages these capabilities to transform operational strategies. By integrating AI and data analytics, Egen enhances decision-making processes, enabling businesses to optimize resource allocation and improve service delivery. Their solutions are tailored to meet the unique needs of various industries, ensuring a precise fit for complex field operations. Egen's commitment to human-centered AI design ensures that their solutions are not only technologically advanced but also user-friendly, facilitating seamless adoption and integration into existing workflows. This approach positions Egen as a strategic partner for businesses seeking to harness the full potential of their data and technology infrastructure.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using Egen.

Other use cases:

  • Segmentation And Targeting
  • Social Media Analytics
  • Forecasting
  • Workflow Management
  • Lead Analytics
  • Digital Marketing
  • Tracking & Monitoring Communications
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Business Priorities

Increase Sales & Revenue and Grow Market Share are the most popular business priorities that customers and associates have achieved using Egen.

Other priorities:

  • Scale Best Practices
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Acquire Customers
  • Enter New Markets Internationally Or Locally
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Egen Use-Cases and Business Priorities: Customer Satisfaction Data

Egen works with different mediums / channels such as Phone Calls.

Egen's features include Dashboard, Predictive Analytics, and Personalization. and Egen support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Egen analytics capabilities include Custom Reports, and Analytics.

Egen, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Egen excels in Cloud, Data, AI, and Platforms, offering top-tier technology services. Their capabilities position them as a leading tech-based services company.

Egen Customer wins, Customer success stories, Case studies

How efficiently Does Egen manage your Engaging And Following Up?

What Are the key features of Egen for Helpdesk Management?

How does Egen facilitate Lead Qualification: Technographic?

11 buyers and buying teams have used Cuspera to assess how well Egen solved their Field Service Management needs. Cuspera uses 494 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

One of the most prominent retailers in the United States - Retail

UltronAI computer vision technology helps a leading US retailer with over 4,000 locations. The retailer uses UltronAI to speed up check-out and reduce theft. The solution uses AI for product identifi...cation. Egen and UltronAI work with Carnegie Mellon University to bring advanced AI to real-world retail problems. The technology supports self-checkout, loss prevention, and inventory monitoring.

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Jvion - Health

Egen built three connected Tableau dashboards for Jvion. Jvion needed a way for clinicians to find patients with unusual health risk scores by location. The dashboards let users filter maps, view det...ailed scorecards, and export data. Clinicians can now spot outliers and see key social factors for each area. Jvion uses these insights to help improve patient health outcomes.

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Global manufacturing leader - Manufacturing

Revenue Intelligence gave a global manufacturing leader better visibility into its sales and revenue pipeline. The company wanted more robust analytics than what Salesforce Sales Cloud offered. Egen ...set up Revenue Intelligence from scratch, including pipeline analytics, app configuration, and opportunity split data. The project included bulk action items and knowledge transfer. The company gave Egen a five-star satisfaction rating and praised the team's understanding of its needs.

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Sullivan County - Government Administration

Sullivan County used Google Cloud Dialogflow and Egen to build a virtual agent for their website. The virtual agent answers common questions for over 78,000 residents. This helped reduce call volume ...by more than 56% at the DMV in four months. County staff now spend more time on complex tasks. The solution launched in under three months and improved service for residents.

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A leading health care services provider - Health Care

Egen modernized the sales data infrastructure for a leading health care services provider. The company struggled with slow, outdated data systems and needed faster, integrated sales reporting. Egen m...oved sales data to Snowflake and built new reporting views. Sales reports that once took two hours now take just two minutes. Reporting and data integration times dropped by 80-90%. Data auditability improved by 100%. The provider now gets fast, actionable insights to guide business growth.

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Commonwealth of Massachusetts Executive Office of Public Safety and Security (EOPSS) - Government Administration

Egen built the Criminal Justice 360 Cross-Tracking System for the Commonwealth of Massachusetts Executive Office of Public Safety and Security. EOPSS needed a better way to collect and share criminal... justice data from many sources. Old data was stored in microfiche and scanned documents, while new data was siloed across agencies. Egen's solution created a central hub with over 17.3 million criminal justice events from 13 counties and 17 agencies. The system gives both public and secure views, improving transparency and access for government and researchers.

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Meet Egen

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Peers used Egen for engaging and following up and helpdesk management

Egen Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (56)
Custom Reports

4.40/5

Read Reviews (82)
Analytics

4.40/5

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (56)
Custom Reports

4.40/5

Read Reviews (82)
Analytics

4.40/5

Read Reviews (101)

Software Failure Risk Guidance

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for Egen

Overall Risk Meter

Low Medium High

Top Failure Risks for Egen

Egen Solutions, Inc. News

Awards

Egen recognized as a Leader in Everest Group's Google Cloud Services Specialists PEAK Matrix Assessment 2025 - Yahoo Finance

Egen has been recognized as a "Leader" in the Everest Group's Google Cloud Services Specialists PEAK Matrix Assessment 2025. This acknowledgment highlights Egen's expertise in data, AI, and platform engineering, and its alignment with Google Cloud's innovation agenda. Egen's collaboration with Google Engineering and its focus on transformation themes like data fabric enablement and data lake modernization were key factors in this recognition.

Product

Powering perceptive commerce with the Egen Retail Customer Engagement Suite

Egen introduces the Retail Customer Engagement Suite, leveraging platforms, data, and generative AI to enhance commerce.

Awards

Egen recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee

Egen has been recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee for its work in platforms, data, and generative AI.

Partnership

Egen partners with UltronAI in collaboration with Carnegie Mellon ...

Egen partners with UltronAI and Carnegie Mellon University to explore new possibilities with platforms, data, and generative AI.

Egen Solutions, Inc. Profile

Company Name

Egen Solutions, Inc.

Company Website

https://egen.ai/

HQ Location

Pleasanton, CA

Employees

51-100

Social

Financials

PRIVATE