Egen Overview

Egen specializes in technology services, focusing on cloud, data, analytics, AI, and platform engineering. Their expertise in field service management leverages these capabilities to transform operational strategies. By integrating AI and data analytics, Egen enhances decision-making processes, enabling businesses to optimize resource allocation and improve service delivery. Their solutions are tailored to meet the unique needs of various industries, ensuring a precise fit for complex field operations. Egen's commitment to human-centered AI design ensures that their solutions are not only technologically advanced but also user-friendly, facilitating seamless adoption and integration into existing workflows. This approach positions Egen as a strategic partner for businesses seeking to harness the full potential of their data and technology infrastructure.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using Egen.

Other use cases:

  • Segmentation And Targeting
  • Social Media Analytics
  • Forecasting
  • Workflow Management
  • Lead Analytics
  • Digital Marketing
  • Tracking & Monitoring Communications
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Business Priorities

Increase Sales & Revenue and Grow Market Share are the most popular business priorities that customers and associates have achieved using Egen.

Other priorities:

  • Scale Best Practices
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Acquire Customers
  • Enter New Markets Internationally Or Locally
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Egen Use-Cases and Business Priorities: Customer Satisfaction Data

Egen works with different mediums / channels such as Phone Calls.

Egen's features include Dashboard, Predictive Analytics, and Personalization. and Egen support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Egen analytics capabilities include Custom Reports, and Analytics.

Egen, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Egen excels in Cloud, Data, AI, and Platforms, offering top-tier technology services. Their capabilities position them as a leading tech-based services company.

Comprehensive Insights on Egen Use Cases

How efficiently Does Egen manage your Engaging And Following Up?

How does Egen address your Helpdesk Management Challenges?

What Are the key features of Egen for Lead Qualification: Technographic?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Egen solved their Field Service Management needs. Cuspera uses 494 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Retail

CASE STUDY Peapod

Egen helped Peapod launch same-day grocery delivery by modernizing its digital infrastructure. Peapod faced slow order processing and outdated systems that could not support new delivery options. Ege...n built a cloud-based, microservices architecture using Apache Kafka and updated over 120 legacy applications. Order processing time dropped from 12 hours to a few seconds. Peapod now offers same-day delivery and leads in online grocery services.

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Manufacturing

CASE STUDY Caterpillar

Egen built an IoT platform for Caterpillar to track over 200,000 assets worldwide. The solution included a single data lake and APIs for data access. Egen created more than 250 predictive maintenance... models, processing 12 billion IoT sensor readings daily. The project connected 160 enterprise dealers and reduced Caterpillar's cloud costs by 65%. Model deployment times improved from one per quarter to one per week.

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Retail

CASE STUDY FanFood

Egen built a new cloud platform for FanFood using Amazon Web Services. FanFood needed to serve more fans at large stadiums but their old system could not scale. Egen created a serverless solution tha...t works for both iOS and Android. The new platform lets FanFood process 10 times more orders. FanFood also saved $100,000 in operating costs and can now serve 2,200% more fans.

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Publishing

CASE STUDY Commonwealth of Massachusetts

Egen and Google Cloud built a vaccine distribution solution for the Commonwealth of Massachusetts. The state needed a fast way to share public health information and manage COVID-19 vaccine appointme...nts. Egen created a registration and notification system using Google Cloud tools. The system launched in less than a week. Over 400,000 people registered on the first day, and 650,000 people were vaccinated through the new system.

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Publishing

CASE STUDY Utah Division of Wildlife Resources

Egen built new data tools for the Utah Division of Wildlife Resources. The tools help staff track and protect wildlife using real-time data. Egen replaced old spreadsheets with a visual map system. S...taff can now see real-time locations for 11,798 animals and access over 20 years of animal data. Geofencing alerts help protect animals from threats. The new system helps staff act quickly to keep wildlife safe.

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Meet Egen

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Peers used Egen for engaging and following up and helpdesk management

Egen Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (56)
Custom Reports

4.40/5 ★

Read Reviews (82)
Analytics

4.40/5 ★

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (56)
Custom Reports

4.40/5 ★

Read Reviews (82)
Analytics

4.40/5 ★

Read Reviews (101)

Software Failure Risk Guidance

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for Egen

Overall Risk Meter

Low Medium High

Top Failure Risks for Egen

Egen Solutions, Inc. News

Product

Powering perceptive commerce with the Egen Retail Customer Engagement Suite

Egen introduces the Retail Customer Engagement Suite, leveraging platforms, data, and generative AI to enhance commerce.

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Awards

Egen recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee

Egen has been recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee for its work in platforms, data, and generative AI.

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Partnership

Egen partners with UltronAI in collaboration with Carnegie Mellon ...

Egen partners with UltronAI and Carnegie Mellon University to explore new possibilities with platforms, data, and generative AI.

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M&A

Egen Announces Acquisition of Qarik, Strengthens Position as Leading Cloud, Platform and AI Services Provider in the Google Cloud Ecosystem - PR Newswire

Egen acquires Qarik to enhance its services in cloud, platform, and AI within the Google Cloud ecosystem.

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Egen Solutions, Inc. Profile

Company Name

Egen Solutions, Inc.

Company Website

https://egen.ai/

HQ Location

Pleasanton, CA

Employees

51-100

Social

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Financials

PRIVATE