Egen: Use-Cases, Insights and Reviews | 2025 Cuspera

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Egen Overview

Egen specializes in technology services, focusing on cloud, data, analytics, AI, and platform engineering. Their expertise in field service management leverages these capabilities to transform operational strategies. By integrating AI and data analytics, Egen enhances decision-making processes, enabling businesses to optimize resource allocation and improve service delivery. Their solutions are tailored to meet the unique needs of various industries, ensuring a precise fit for complex field operations. Egen's commitment to human-centered AI design ensures that their solutions are not only technologically advanced but also user-friendly, facilitating seamless adoption and integration into existing workflows. This approach positions Egen as a strategic partner for businesses seeking to harness the full potential of their data and technology infrastructure.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using Egen.

Other use cases:

Segmentation And Targeting
Social Media Analytics
Forecasting
Workflow Management
Lead Analytics
Digital Marketing
Tracking & Monitoring Communications

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Business Priorities

Increase Sales & Revenue and Grow Market Share are the most popular business priorities that customers and associates have achieved using Egen.

Other priorities:

Scale Best Practices
Enhance Customer Relationships
Establish Thought Leadership
Acquire Customers
Enter New Markets Internationally Or Locally

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Egen Use-Cases and Business Priorities: Customer Satisfaction Data

Egen works with different mediums / channels such as Phone Calls.

Egen's features include Dashboard, Predictive Analytics, and Personalization. and Egen support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Egen analytics capabilities include Custom Reports, and Analytics.

Egen, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Egen excels in Cloud, Data, AI, and Platforms, offering top-tier technology services. Their capabilities position them as a leading tech-based services company.

Comprehensive Insights on Egen Use Cases

How does Egen address your Engaging And Following Up Challenges?

How does Egen facilitate Helpdesk Management?

How efficiently Does Egen manage your Lead Qualification: Technographic?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Egen solved their Field Service Management needs. Cuspera uses 494 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Government Administration

CASE STUDY Sullivan County

Sullivan County used Google Cloud Dialogflow and Egen to build a virtual agent for their website. The virtual agent answers common questions for over 78,000 residents. This helped reduce call volume ...by more than 56% at the DMV in four months. County staff now spend more time on complex tasks. The solution launched in under three months and improved service for residents.

Manufacturing

CASE STUDY Global manufacturing leader

Revenue Intelligence gave a global manufacturing leader better visibility into its sales and revenue pipeline. The company wanted more robust analytics than what Salesforce Sales Cloud offered. Egen ...set up Revenue Intelligence from scratch, including pipeline analytics, app configuration, and opportunity split data. The project included bulk action items and knowledge transfer. The company gave Egen a five-star satisfaction rating and praised the team's understanding of its needs.

Real Estate

CASE STUDY A leading health care services provider

Egen modernized the sales data infrastructure for a leading health care services provider. The company struggled with slow, outdated data systems and needed faster, integrated sales reporting. Egen m...oved sales data to Snowflake and built new reporting views. Sales reports that once took two hours now take just two minutes. Reporting and data integration times dropped by 80-90%. Data auditability improved by 100%. The provider now gets fast, actionable insights to guide business growth.

Government Administration

CASE STUDY Commonwealth of Massachusetts Executive Office of Public Safety and Security (EOPSS)

Egen built the Criminal Justice 360 Cross-Tracking System for the Commonwealth of Massachusetts Executive Office of Public Safety and Security. EOPSS needed a better way to collect and share criminal... justice data from many sources. Old data was stored in microfiche and scanned documents, while new data was siloed across agencies. Egen's solution created a central hub with over 17.3 million criminal justice events from 13 counties and 17 agencies. The system gives both public and secure views, improving transparency and access for government and researchers.

CASE STUDY Jvion

Egen built three connected Tableau dashboards for Jvion. Jvion needed a way for clinicians to find patients with unusual health risk scores by location. The dashboards let users filter maps, view det...ailed scorecards, and export data. Clinicians can now spot outliers and see key social factors for each area. Jvion uses these insights to help improve patient health outcomes.

Retail

CASE STUDY One of the most prominent retailers in the United States

UltronAI computer vision technology helps a leading US retailer with over 4,000 locations. The retailer uses UltronAI to speed up check-out and reduce theft. The solution uses AI for product identifi...cation. Egen and UltronAI work with Carnegie Mellon University to bring advanced AI to real-world retail problems. The technology supports self-checkout, loss prevention, and inventory monitoring.

Meet Egen

Peers used Egen for engaging and following up and helpdesk management

Egen Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.36/5 ★ Read Reviews (56)
Custom Reports	4.40/5 ★ Read Reviews (82)
Analytics	4.40/5 ★ Read Reviews (101)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.36/5 ★ Read Reviews (56)
Custom Reports	4.40/5 ★ Read Reviews (82)
Analytics	4.40/5 ★ Read Reviews (101)

Software Failure Risk Guidance

for Egen

Overall Risk Meter

Low Medium High

Top Failure Risks for Egen

Egen Solutions, Inc. News

Product 25/03/2025

Powering perceptive commerce with the Egen Retail Customer Engagement Suite

Egen introduces the Retail Customer Engagement Suite, leveraging platforms, data, and generative AI to enhance commerce.

Awards 25/02/2025

Egen recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee

Egen has been recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee for its work in platforms, data, and generative AI.

Partnership 23/12/2024

Egen partners with UltronAI in collaboration with Carnegie Mellon ...

Egen partners with UltronAI and Carnegie Mellon University to explore new possibilities with platforms, data, and generative AI.

M&A 23/10/2024

Egen Announces Acquisition of Qarik, Strengthens Position as Leading Cloud, Platform and AI Services Provider in the Google Cloud Ecosystem - PR Newswire

Egen acquires Qarik to enhance its services in cloud, platform, and AI within the Google Cloud ecosystem.

Egen Solutions, Inc. Profile

Company Name

Egen Solutions, Inc.

Company Website

https://egen.ai/

HQ Location

Pleasanton, CA

Employees

51-100

Social

Financials

PRIVATE