Egen Overview

Egen specializes in technology services, focusing on cloud, data, analytics, AI, and platform engineering. Their expertise in field service management leverages these capabilities to transform operational strategies. By integrating AI and data analytics, Egen enhances decision-making processes, enabling businesses to optimize resource allocation and improve service delivery. Their solutions are tailored to meet the unique needs of various industries, ensuring a precise fit for complex field operations. Egen's commitment to human-centered AI design ensures that their solutions are not only technologically advanced but also user-friendly, facilitating seamless adoption and integration into existing workflows. This approach positions Egen as a strategic partner for businesses seeking to harness the full potential of their data and technology infrastructure.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using Egen.

Other use cases:

  • Segmentation And Targeting
  • Social Media Analytics
  • Forecasting
  • Workflow Management
  • Lead Analytics
  • Digital Marketing
  • Tracking & Monitoring Communications
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Business Priorities

Increase Sales & Revenue and Grow Market Share are the most popular business priorities that customers and associates have achieved using Egen.

Other priorities:

  • Scale Best Practices
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Acquire Customers
  • Enter New Markets Internationally Or Locally
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Egen Use-Cases and Business Priorities: Customer Satisfaction Data

Egen works with different mediums / channels such as Phone Calls.

Egen's features include Dashboard, Predictive Analytics, and Personalization. and Egen support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Egen analytics capabilities include Custom Reports, and Analytics.

Egen, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Egen excels in Cloud, Data, AI, and Platforms, offering top-tier technology services. Their capabilities position them as a leading tech-based services company.

Egen Customer wins, Customer success stories, Case studies

Why is Egen the best choice for Engaging And Following Up?

What makes Egen ideal for Helpdesk Management?

What makes Egen ideal for Lead Qualification: Technographic?

11 buyers and buying teams have used Cuspera to assess how well Egen solved their Field Service Management needs. Cuspera uses 494 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

One of the most prominent retailers in the United States - Retail

UltronAI computer vision technology helps a leading US retailer with over 4,000 locations. The retailer uses UltronAI to speed up check-out and reduce theft. The solution uses AI for product identifi...cation. Egen and UltronAI work with Carnegie Mellon University to bring advanced AI to real-world retail problems. The technology supports self-checkout, loss prevention, and inventory monitoring.

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FanFood - Retail

Egen built a new cloud platform for FanFood using Amazon Web Services. FanFood needed to serve more fans at large stadiums but their old system could not scale. Egen created a serverless solution tha...t works for both iOS and Android. The new platform lets FanFood process 10 times more orders. FanFood also saved $100,000 in operating costs and can now serve 2,200% more fans.

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A leading communications company - Communications, Media, And Technology

Egen used Google Cloud Vision AI object detection to help a leading communications company speed up cost estimate generation. The company had 80 estimators who manually reviewed complex floor plans, ...a process that took up to 8 hours. Egen's AI model reduced this to less than 30 minutes, boosting efficiency by nearly 95%. The model identifies over 50 symbols with 90% accuracy and supports cost estimators with a web app and dashboard. The company plans to expand the AI's capabilities and automate more tasks in the future.

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A global cybersecurity company - Computer & Network Security

Egen helped a global cybersecurity company rebuild its Snowflake Data Cloud and consolidate over 40 marketing dashboards into one Tableau dashboard. The new dashboard gives the marketing team a singl...e source of truth for key metrics. This improved efficiency and allowed deeper analysis of marketing strategy. The team now uses the dashboard daily to make better marketing decisions. The dashboard also supports pipeline generation measurement and advanced data science techniques for growth.

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A large health care services provider - Hospital & Health Care

Egen used CRM Analytics dashboards in Salesforce for a large health care services provider. The provider had over 5 million members and struggled to track contact center performance. Egen unified dat...a from Genesys Telephony and Salesforce Service Cloud. They built dashboards in six weeks, showing metrics like case handling time and member satisfaction. Agents and supervisors now use these dashboards to improve team performance and member retention.

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Curative - Health

Egen built a new healthcare staffing platform for Curative using Salesforce. Curative needed a system to match clinicians with jobs and manage timesheets, credentialing, and business development. The... old Bullhorn software was not customizable. Egen worked closely with Curative to design and build the new platform, migrating all data and improving data quality by removing 5,000 duplicate records. The new platform launched three months early and now helps Curative track staffing, manage opportunities, and ensure provider qualifications.

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Meet Egen

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Peers used Egen for engaging and following up and helpdesk management

Egen Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (56)
Custom Reports

4.40/5 ★

Read Reviews (82)
Analytics

4.40/5 ★

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (56)
Custom Reports

4.40/5 ★

Read Reviews (82)
Analytics

4.40/5 ★

Read Reviews (101)

Software Failure Risk Guidance

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for Egen

Overall Risk Meter

Low Medium High

Top Failure Risks for Egen

Egen Solutions, Inc. News

Awards

Egen recognized as a Leader in Everest Group's Google Cloud Services Specialists PEAK Matrix Assessment 2025 - Yahoo Finance

Egen has been recognized as a "Leader" in the Everest Group's Google Cloud Services Specialists PEAK Matrix Assessment 2025. This acknowledgment highlights Egen's expertise in data, AI, and platform engineering, and its alignment with Google Cloud's innovation agenda. Egen's collaboration with Google Engineering and its focus on transformation themes like data fabric enablement and data lake modernization were key factors in this recognition.

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Product

Powering perceptive commerce with the Egen Retail Customer Engagement Suite

Egen introduces the Retail Customer Engagement Suite, leveraging platforms, data, and generative AI to enhance commerce.

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Awards

Egen recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee

Egen has been recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee for its work in platforms, data, and generative AI.

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Partnership

Egen partners with UltronAI in collaboration with Carnegie Mellon ...

Egen partners with UltronAI and Carnegie Mellon University to explore new possibilities with platforms, data, and generative AI.

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Egen Solutions, Inc. Profile

Company Name

Egen Solutions, Inc.

Company Website

https://egen.ai/

HQ Location

Pleasanton, CA

Employees

51-100

Social

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Financials

PRIVATE