Hospitality Case Studies and Customer Success Stories with Concord
The Service Companies (formerly Acrobat Outsourcing)
- Hospitality
- Large
Miami, USA
DialMyCalls helped The Service Companies, a large hospitality staffing provider, save hours each day by replacing manual calls and texts with instant mass messaging. Before DialMyCalls, staffing... events required one full-time employee just to contact staff. With DialMyCalls, they quickly reach hundreds of employees by voice or text, improving response times and freeing up staff for other tasks. The system supports multi-location operations, letting managers control access and lists for different offices. This led to faster staffing, better communication, and improved client service.
DialMyCalls helped Acrobat Outsourcing automate staffing notifications in the hospitality industry. Before, they called every person manually. Now, they send... SMS and voice broadcasts to all staff at once. The 2-way texting feature lets them get quick responses for shift availability. Acrobat Outsourcing saves time and finds the service cost effective. The mobile app and easy contact management add flexibility for their team.
The Cosmopolitan of Las Vegas
- Hospitality
- Large
Las Vegas, USA
DialMyCalls helped The Cosmopolitan of Las Vegas send emergency alerts to 5,000 employees and partners. The hotel used voice and... SMS broadcasting for fast notifications. Admins found the system easy to use and train others on. Feedback from staff was very positive. The Cosmopolitan recommends DialMyCalls for business communication needs.
Real Estate Case Studies and Customer Success Stories with Concord
Wilder Balter Partners, Inc.
- Real Estate
- Small
New York, USA
DialMyCalls helped Wilder Balter Partners, a real estate development firm in New York, replace inefficient communication methods like megaphones and door flyers. Property managers now... use automated voice calls, texts, and emails to quickly notify residents about important updates. The switch saved staff hours each day and improved resident satisfaction, especially among seniors. DialMyCalls made communication faster, more personal, and more reliable for Wilder Balter properties.
DialMyCalls helped Sentry Management reach 1400 residents quickly, even when many lacked computers. Before, staff called over 700 households one... by one. With DialMyCalls, calling time dropped by 90%. The system sends emergency alerts and routine updates to all residents at once. The mobile app lets managers send messages during power or internet outages. Sentry Management now keeps residents informed and saves hours every week.
Wilder Balter Partners used DialMyCalls to send automated alerts to residents. Before, property managers hand-delivered messages, which took a lot... of time. With DialMyCalls, they now send voice broadcasts and emails for emergencies, events, and reminders. This saves each property manager 5-6 hours every week. Residents appreciate the quick, up-to-date notifications.
Victory World Church
- Religious Institutions
- Medium
Atlanta, USA
Victory World Church used DialMyCalls to improve communication with 1,000 volunteers. Before, staff spent over 72 hours a week making... calls and sending emails that often went unread. With DialMyCalls, they send voice and text messages to everyone in less than an hour. This saved time and made sure every volunteer got the same message. Staff morale improved, and the team could focus more on ministry work.
First United Methodist Church of Unadilla
- Religious Institutions
- Small
Unadilla, USA
DialMyCalls helped First United Methodist Church of Unadilla reach 350-450 contacts at once. The church switched to DialMyCalls for better... pricing and reliable voice broadcasting. They use the system weekly to notify members and the community about events. Automated calls and phone polling improved communication and engagement. Members appreciate the reminders and the ability to respond to questions by phone.
YMCA of Greater Boston
- Non Profit Organization Management
- Large
Boston, USA
DialMyCalls helped the YMCA of Greater Boston save over 300 hours a year on member communications. Staff used to spend... hours calling members for swim lesson reminders and weather alerts. With DialMyCalls, they now send mass messages in seconds. The platform made it easy to track message delivery and engagement. Staff can focus on hiring, training, and member engagement instead of manual calls.
YMCA of South Florida
- Non Profit Organization Management
- Large
Miami, USA
DialMyCalls helped YMCA of South Florida improve collections by about 20%. The YMCA used voice broadcasting to remind members about... overdue payments and membership renewals. Automated calls also promoted new memberships and scholarship opportunities. Members liked the reminders and found it easier to update their billing. Push-To-Talk and caller ID features made communication faster and more personal.
Education Case Studies and Customer Success Stories with Concord
VirtualSC
- Education
- Medium
Columbia, USA
DialMyCalls helped VirtualSC send academic reminders to students. Teachers used the system daily for voice and SMS broadcasts. The sub-accounts... feature let all teachers manage messages under one account. Scheduling calls and texts saved teachers days each semester. VirtualSC found the system easy to use and praised its reliability.
Insurance Case Studies and Customer Success Stories with Concord
Amwins
- Insurance
- Very Large
Charlotte, USA
Amwins used DialMyCalls to automate outreach to employees and partners. They replaced slow, manual communication with instant mass texting, voice... broadcasts, and email. This shift saved over 6 hours per campaign and eliminated manual follow-ups. Amwins gained real-time tracking and ensured message consistency across teams. The platform helped deliver urgent updates quickly and improved engagement.
Consumer Services Case Studies and Customer Success Stories with Concord
Waste Corporation of America (WCA)
- Consumer Services
- Large
Houston, USA
DialMyCalls helped Waste Corporation of America automate customer and employee communications. Before, WCA staff spent up to 72 hours a... month making 600–1200 calls, sometimes up to 7000. With DialMyCalls, one message reaches everyone in minutes by voice or text. WCA can track who received messages and update contacts easily. The system improved emergency notifications and saved days of manual work each month.
Automotive Case Studies and Customer Success Stories with Concord
Hyundai Mobis
- Automotive
- Very Large
Seoul, South Korea
Hyundai Mobis used DialMyCalls to send over 700 emergency messages in under 3 minutes. The company needed a fast, reliable... way to reach employees during crises like Hurricane Helene. DialMyCalls let them send alerts by text and voice, even during power outages. The system required no IT training and offered pay-as-you-go pricing. Hyundai Mobis kept teams informed and safe, while saving money by avoiding costly subscriptions.
Sports Case Studies and Customer Success Stories with Concord
Let's Play Sports
- Sports
- Medium
USA
Let's Play Sports uses DialMyCalls for automated SMS broadcasts to manage league notifications. They send up to 2,000 texts at... once, saving time compared to making individual calls. Texting proved more effective than calls, as recipients respond faster. The system helps coordinate communication across multiple regions and facilities. Let's Play Sports values the simplicity and efficiency of DialMyCalls for their weekly messaging needs.
