Real-World Case Studies and Customer Success Stories with Comarch

Comarch EDI helped METRO Digital improve business communication with suppliers. METRO Digital needed to cut costs and reduce errors in document handling. They switched from their old EDI provider to ...Comarch EDI. Comarch managed the migration and now runs EDI services for 24 countries and 35 sales lines. The solution reduced costs, made data transfer safer and faster, and automated supply chain processes. METRO Digital saw better efficiency and faster decision making.
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Comarch EDI helped Carrefour Poland switch from paper to electronic document exchange. The solution automated order and invoice processing, reducing errors and cutting costs tied to paper management.... Carrefour improved logistics and could monitor document status in real time. The Archive module met EU e-invoicing rules. Comarch also supported Carrefour during a major acquisition and new store launches at petrol stations.
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Comarch Loyalty Marketing Platform helped Galeries Lafayette create an omnichannel loyalty program. The platform supports both in-store and online experiences. Galeries Lafayette needed a flexible an...d robust solution for daily marketing campaigns. Comarch provided strong support and built a trusted partnership. The solution allows Galeries Lafayette to adapt quickly and improve customer engagement.
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Comarch Loyalty Management helped True Value improve its rewards program for loyal customers. The platform integrated with True Value’s systems and supported mobile apps, targeted promotions, and rea...l-time POS integration. True Value saw strong results, with an average 371% ROI for stores and triple-digit returns across loyalty categories. Over 800 U.S. stores now use the program. The solution gave True Value more control, flexibility, and data insights for better marketing and growth decisions.
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Comarch Loyalty Marketing Platform helped Auchan Retail launch the Diamond Customer project. Auchan wanted to improve customer experience and loyalty across 14 countries. The platform enabled persona...lized offers and unified loyalty management. Auchan saw a 30% increase in contactable clients and earned over 11 million in NPS. The solution supported both digital and physical customer engagement.
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Comarch EDI helped Heidelberg Materials digitize business document exchange across 50 countries. The company aimed to process up to five million documents in Europe each year. This solution saves abo...ut 250,000 person-hours annually and boosts invoice automation by 80%. Heidelberg Materials now benefits from faster, more accurate, and scalable processes. The project also reduced costs, increased efficiency, and improved sustainability.
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Comarch Insurance Agent Essentials helped AXA Assurances Luxembourg modernize its front-office operations. AXA needed a tool for pre-sales, sales, and client service for life and pension insurance. T...he solution improved user experience, supported compliance with new regulations, and enabled an omnichannel strategy. AXA found the platform easy to use, responsive, and comprehensive. The project finished on time, within scope, and on budget.
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Comarch Loyalty Management helped ExxonMobil launch and manage the Exxon Mobil Rewards+ loyalty program. The challenge was to attract and engage customers in a competitive fuel market and to enable r...eal-time data exchange across thousands of stations. Comarch delivered a customized loyalty platform, advanced marketing automation, and analytics tools. The solution was implemented in just six months and covered over 12,000 stations. In five years, the program delivered $175 million in member savings.
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Comarch Loyalty Management helped BP Global launch a single global loyalty platform. BP wanted to keep current customers, gain new ones, and boost sales. The system supports multi-partner and stand-a...lone loyalty programs, including Payback and Nectar. Customers earn points for fuel and other purchases, redeemable for rewards. BP moved from an offline to an online system, enabling real-time marketing and easier promotions. The solution improved customer engagement and streamlined loyalty operations across multiple countries.
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Comarch Loyalty Management helped ENOC launch the 'Yes' Rewards program. ENOC wanted a loyalty solution for both fuel and non-fuel services in the Middle East. Comarch provided a mobile-first platfor...m with advanced analytics and local support. In the first month, the program gained over 200,000 members. Each campaign saw two to three times higher turnover. The program was nominated for international awards and Comarch received a partnership award from ENOC.
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Comarch Fault Management helped T-Mobile Poland unify and automate their network fault management. The company needed a scalable solution to manage over 15,000 network elements from 30+ vendors. Coma...rch delivered a flexible system that integrated with existing tools and provided centralized control. The solution improved network reliability, automated fault handling, and enabled quality monitoring. T-Mobile Poland now benefits from better network management and faster response to issues.
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Comarch's Next Generation Service Assurance (NGSA) helped Vodafone Germany improve service quality for corporate customers. Vodafone replaced three old management systems, reducing CAPEX by 47% and O...PEX by 68%. The solution enabled over 30% cost savings for future OSS integrations. NGSA provided integrated monitoring, proactive service analysis, and automation for faster problem resolution. Vodafone saw better customer experience and operational efficiency with Comarch's scalable platform.
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Comarch OSS Suite helped Telefónica O₂ Germany replace its old element management systems. The new solution unified network management and allowed direct control of thousands of network elements from... different vendors. Telefónica O₂ Germany gained centralized and unified control, improved network reliability, and full automation of fault management tasks. The system integrated seamlessly with existing tools and reduced operational costs. The platform also provided real-time network performance monitoring and a future-proof design.
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Comarch Next Generation Network Planning helped Telefónica manage rapid network traffic growth in Latin America. Telefónica faced rising operational costs and complexity due to legacy systems and mul...ti-vendor environments. Comarch delivered a framework-based OSS solution with modules for network planning, inventory, configuration management, and auto-discovery. The solution unified inventory management, improved data synchronization, and streamlined network planning. Telefónica expects lower operational costs and better network investment optimization as a result.
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Comarch Fault Management helped Polska Telefonia Cyfrowa (T-Mobile Poland) unify and automate their network fault management. The company needed a scalable solution to manage over 15,000 network elem...ents from different vendors. Comarch provided a flexible system that centralized control, improved network reliability, and integrated with existing systems. The solution enabled full automation of fault management tasks and quality monitoring. PTC saw better network management and faster response to network issues.
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Comarch BSS helped Orange Luxembourg improve billing and customer management. The solution gave customers a clear view of their data and balances. Orange Luxembourg used self-service and digital sale...s to boost engagement. The system reduced support costs and improved SLA metrics. Built-in processes increased sales and support efficiency. The platform enabled a seamless omnichannel experience for users.
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Comarch OSS Suite helped Telefónica O2 Germany unify and simplify network management. The company needed to replace multiple element management systems with one integrated solution. Comarch provided ...inventory, configuration, fault, and performance management modules. The new system centralized control, improved network reliability, and automated fault management. Telefónica O2 Germany now manages all network elements in one place with real-time monitoring and seamless integration.
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Comarch IBARD helped Orange Polska offer a cloud data backup and storage service. Orange wanted to add value for its telecom customers and boost satisfaction. They used Comarch IBARD in a white label... model, fully customized for Orange. The solution provided secure, easy data backup, file sharing, and team collaboration. Over 10,500 Orange customers now use the service. Orange saw higher revenue, better customer loyalty, and a stronger brand image.
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Comarch Service Inventory helped Telekom Deutschland integrate resource and service layers for better network management. The company needed to optimize incident, problem, and change management proce...sses. Comarch implemented a flexible system that allowed seamless integration with other OSS systems. The solution improved end-to-end service visibility and streamlined management processes. Telekom Deutschland now has a consolidated view of services and resources, supporting future network transformation.
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Comarch provided LG U+ with a full OSS software suite to help launch the world's first 5G network. LG U+ needed to replace legacy systems and increase automation for better network management. Comarc...h delivered solutions for network inventory, planning, order management, and service quality. The project overcame challenges like time zones, language barriers, and cultural differences. The new system improved automation, data quality, and reduced operational costs for LG U+.
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Comarch Loyalty Management helped a major telecom operator in South-east Asia. The company needed to replace its old in-house platform to improve customer experience and enable points exchange with o...ther brands. Comarch's solution was implemented in two stages: first, migrating from the previous system, and second, introducing a new loyalty concept. The operator serves 28.5 million mobile subscribers and employs over 23,000 people. The new platform supports better engagement and more flexible loyalty programs.
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Comarch E2E Orchestrator helped LG U+ launch the world's first 5G network. LG U+ needed to transform its OSS to support 5G, facing challenges like system complexity, legacy silos, and high maintenanc...e costs. Comarch provided automation, integrated systems, and tools for service quality and customer experience management. The solution reduced mean time to repair, automated network provisioning, and improved data quality. LG U+ gained a stronger market position and lowered maintenance costs with a future-proof OSS environment.
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Comarch Loyalty Management helped Enterprise Rent-A-Car re-launch its Enterprise Plus loyalty program. The company wanted to improve member experience and business economics. Comarch provided modules... for business administration, contact center, member portal, and data integration. The program offers revenue-based point accrual, elite tiers, and exclusive member services. Enterprise Rent-A-Car praised Comarch for strong partnership and seamless system integration.
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Comarch Loyalty Management helped Costa Coffee replace its old loyalty system. Costa wanted more features and better customer engagement. Comarch delivered a new loyalty platform in 9 months. The sys...tem supports promotions, surveys, and mobile ordering. Over 6 million people now use the Costa Coffee Club. Costa can now run loyalty programs across stores, machines, and mobile.
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Comarch Loyalty Marketing Platform helped KFC France build a real-time, omnichannel loyalty program. KFC wanted to increase customer engagement and gain better customer knowledge. Comarch delivered a... modular SaaS solution that integrated with KFC’s existing tools. The program grew from 380,000 members at launch in December 2022 to over 1 million by November 2023. Loyal customers spent 10% more than non-members in one year.
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Comarch Loyalty Management Travel Edition helped JetBlue Airways re-launch its TrueBlue loyalty program. JetBlue wanted a flexible system for point accrual, redemptions, and member engagement. Comarc...h provided modules for business administration, contact center, analytics, and a member portal. The new system enabled integration with credit cards and external IT suppliers. JetBlue saw a 9.3% increase in operating revenues and 10.3% traffic growth year over year.
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Comarch Loyalty Management helped Heathrow Airport relaunch its loyalty program. Heathrow wanted more personalized journeys and better customer insight. Comarch delivered a loyalty platform with modu...les for business administration, contact center, web portal, and mobile site. Heathrow saw a 400% increase in members, 60% more transactions, and 150% more redemptions. Operational expenses dropped by 2.5% even as membership grew.
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IT outsourcing services helped European Southern Observatory. The solution focused on managed IT services. The goal was to improve IT operations. The case highlights the use of IT outsourcing for bet...ter efficiency. No specific numbers or detailed results are mentioned.
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Comarch Cloud was implemented at Nicols. The case study highlights the use of Comarch Cloud to address business needs. The solution aimed to improve operations and efficiency. The results and specifi...c benefits for Nicols are not detailed in the available content.
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