Variphy Reporting and Analytics for Cisco CUCM and UCCX helped Princess Auto modernize its phone system. The company faced low adoption of new Cisco Collaboration phones, with many devices unused. Va...riphy gave the IT team clear data on phone usage and SIP trunk channels. This let them target training, improve adoption, and save helpdesk time. Insights from Variphy also led to cost savings on telephony resources. The investment paid for itself almost immediately.
Variphy Reporting and Analytics for Cisco CUCM, UCCX, and CUBE helped Carolina Cat gain clear visibility into their Cisco UC environment. Before Variphy, they struggled with hard-to-maintain custom s...olutions and lacked actionable call data. Variphy provided a single dashboard for CDR and contact center data, making reports easy for business leaders to understand. The tool helped fix a contact center script issue and revealed excess SIP trunk capacity, leading to better customer experience and cost savings. Business leaders now trust their phone system thanks to objective data from Variphy.
Variphy Reporting and Analytics for Cisco CUCM and UCCX helped Northwest Community Credit Union manage over 900 phones across branches and call centers. The credit union struggled with slow, manual c...all data analysis and troubleshooting. Variphy's easy interface let the IT team quickly create reports, automate executive updates, and use real-time phone control. Ticket load was cut in half almost overnight. The solution improved disaster recovery, daily operations, and system visibility, saving time and boosting efficiency.
CASE STUDY Mountain Area Health Education Center (MAHEC)
Variphy Reporting and Analytics for Cisco CUCM and UCCX helped Mountain Area Health Education Center manage 150,000 calls monthly across 10 campuses. MAHEC struggled to collect and analyze call data ...due to system complexity and high call volume. Variphy enabled fast data analysis and remote phone control. This improved efficiency and freed up time for deeper analysis. Real-time phone monitoring made problem-solving easier and streamlined contact center operations.
Variphy Reporting and Analytics for Cisco CUCM helped Herzing University manage complex phone data across multiple campuses. The university faced challenges tracking calls due to confusing extensions... and routing. Variphy made reports easy to read and improved visibility into call activity. The support team provided fast, knowledgeable help. Herzing University now tracks calls accurately and runs operations more efficiently.
Variphy Reporting and Analytics for Cisco CUCM helped the University of Winnipeg gain visibility into call data across over 1,500 phones. The university faced high telco bills and trouble tracking lo...ng-distance charges and DIDs. Variphy provided real-time call monitoring, DID management, and CDR reporting. The university quickly identified unusual international calls, saving thousands in potential toll fraud. Variphy reduced costs, improved workflow, and became essential for the IT team.
Variphy helped Sacred Heart University modernize CUCM call tracking. The university struggled to turn Cisco CUCM call data into useful reports and wanted a simple solution. Variphy provided user-frie...ndly dashboards and reports with minimal training. The transition was smooth and did not disrupt daily operations. The platform scaled to support over 1,500 phones and offered responsive support. Sacred Heart now has automated, easy-to-read reports for compliance, billing, and troubleshooting.
Variphy Reporting and Analytics for Cisco CUCM helped Sacred Heart University improve their call data management. The university needed a tool that worked with their Cisco CUCM system and was easy fo...r their engineering team to use. Variphy provided smooth integration and did not require learning new software. The support team at Variphy made the transition easy. Sacred Heart University now has better reporting and reliable service for their telecommunications.
CASE STUDY Security Mutual Life Insurance Company of New York
Variphy Reporting and Analytics for Cisco CUCM helped Security Mutual Life Insurance Company of New York improve telecom operations. The company struggled with poor visibility, slow phone deployment,... and manual extension tracking. Variphy gave instant insights and made tracking easy. The team quickly identified a WAN issue and stopped using spreadsheets. Phone deployment time dropped, and the transition to production had zero downtime.
Variphy Reporting and Analytics for Cisco CUCM helped the City of North Augusta manage call reporting. The IT team needed a simple, reliable tool with strong support. Variphy provided easy setup and ...quick, accurate reports. The software's user-friendly design and dependable service let the team focus on other tasks. The city now gets fast access to call data and responsive technical help.
A U.S. government agency needed real-time metrics for over 9,000 devices. They were manually creating reports, which was slow and hard to use. They chose Variphy to track and report on their phone sy...stem. With Variphy, they could make reports quickly and see real-time data. This helped them reduce customer wait times by 30%. The agency found the tool easy to use and helpful for improving customer service.
Variphy Reporting and Analytics for Cisco CUCM helped a US-based SaaS company with over 24,000 endpoints. The company struggled with limited CDR analysis tools, poor user access control, and capped c...all record retention. Variphy provided robust reporting, fast deployment, and unlimited CDR data retention. Voice engineers gained full control over data, improved troubleshooting, and better compliance. Unlimited retention supported long-term business strategy and reporting needs.
Variphy Reporting and Analytics for Cisco CUCM and UCCX helped Interstate Batteries improve telecom management. The company needed better reporting and 911 call alert visibility than their old CDR to...ol. Variphy delivered detailed call data, remote phone control, and fast support. The telecom team now saves time, troubleshoots faster, and provides better information to IT and non-technical users. Remote management features reduced the need for desk visits and made daily tasks more efficient.
Variphy Reporting and Analytics for Cisco CUCM and UCCX helped Midland Health, a large healthcare facility in Texas, solve problems with their old call data solution. The previous system was slow, ha...rd to support, and lacked needed insights. Variphy provided fast setup, customizable dashboards, dial plan management, and change management. Midland Health replaced two old solutions with Variphy. The new system improved fax reporting, made expansion easier, and helped with regular audits. Support from Variphy was quick and helpful.
Variphy helped Tampa General Hospital manage a complex telephony system with 11,000 phones. The hospital used Variphy Reporting and Analytics, Change Management, and Remote Phone Control for Cisco CU...CM. Variphy made it easier to track changes, troubleshoot, and schedule reports. The solution reduced the need for on-site technician visits and improved SLA performance. Tampa General Hospital saved money by replacing less robust software with Variphy.
Variphy Reporting and Analytics for Cisco CUCM helped Kelsey-Seybold Clinic manage their communications. The clinic had a small telecom staff and struggled with limited reporting tools. Variphy provi...ded fast deployment, strong support, and easy training. The solution enabled on-demand reports and better troubleshooting. Kelsey-Seybold improved their communication management with features like CUBE, change management, and dial plan management.
Variphy Reporting and Analytics for Cisco CUCM helped Mercy Hospital manage a large communications network. Mercy needed to meet data retention rules and track troubled calls. They also lacked analyt...ics for non-contact center staff. Variphy gave them unlimited CDR data retention and advanced search features. Hospital managers could report on calls by user, department, and device. Mercy used call flow reporting to track call events and improve patient care. Configurable dashboards gave insights into call volumes and distributions.
Variphy Reporting and Analytics for Cisco CUCM and CUBE helped WakeMed Health & Hospitals improve call handling and service quality. WakeMed needed better insights into patient calls and agent perfor...mance. Variphy made reporting easy and gave management clear, actionable data. The solution was quick to deploy and simple to use. WakeMed now has accurate visibility and can make better decisions with reliable analytics.
Variphy Reporting and Analytics for Cisco CUCM helped University Hospitals of Cleveland manage 40,000 phones across their network. The hospital needed better insights, resource allocation, and troubl...eshooting for their telephony system. Variphy provided easy-to-use reporting and change management tools. The solution improved reporting, enabled efficient resource management, and delivered fast returns within months. Reliable support and quick licensing adjustments supported the hospital during rapid growth.
Variphy Reporting and Analytics for Cisco CUCM and Variphy Remote Phone Control helped Northwestern Health Unit (NWHU) manage call details for their community response line. NWHU needed accurate call... reporting for staffing and to reduce wait times, especially with more remote work. Variphy's reporting and remote phone control made it easy to manage many sites and devices. NWHU saved time, improved productivity, and reduced travel for system upgrades. The support team at Variphy provided fast, helpful service.
Variphy Reporting and Analytics for Cisco CUCM helped TrueBlue manage telecommunications across four global CUCM clusters. The company needed better reporting as their old tool could not meet growing... business demands. Variphy made it easy to create detailed, business-friendly reports and share dashboards. The telecom team saved time and gave business managers the data they needed. Reports are now automated, and the team can focus on other important work.
