Real-World Case Studies and Customer Success Stories with Chattermill

Chattermill helped musicMagpie handle over 70,000 customer contacts each month. The platform unified feedback from live chat, support tickets, reviews, and surveys. AI-based analytics replaced manual... tagging, saving 200+ hours of work. Three teams used Chattermill to make better decisions. musicMagpie improved delivery and logistics during peak seasons by acting on real-time customer insights.
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Uber used Chattermill to analyze customer feedback and improve rider experience. They started with NPS surveys but needed deeper insights. Chattermill's AI turned open-ended feedback into clear, acti...onable data. Uber expanded from one region to five mega-regions using Chattermill. Over 400 Uber team members now use the platform for CX, operations, product, and support.
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Chattermill helped BlaBlaCar analyze feedback from 26 million users across 21 countries. The team struggled to manage large volumes of feedback and needed a scalable solution. Chattermill provided fe...edback analytics, custom reports, and alerts. BlaBlaCar used these tools to find pain points, monitor NPS, and reduce churn risk. The platform enabled faster feature adoption and improved user experience.
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Chattermill helped Limehome use customer feedback to improve guest experiences and drive company growth. Limehome used Chattermill’s analytics to make decisions across all teams. They saw a 20% incre...ase in NPS over a year. 95% of employees now use customer insights to guide their work. Limehome also achieved 81% growth in nights booked from 2021 to 2023. The platform enabled fast action on guest feedback, leading to better comfort and service.
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Chattermill helped Footasylum analyze customer feedback at scale. The company unified NPS, CSAT, and Trustpilot data to find key trends and issues. Footasylum used Chattermill dashboards to share ins...ights across teams and improve decision-making. They updated their returns policy based on insights and monitored competitors. As a result, Footasylum achieved a 4.4 Trustpilot score, an NPS over 80, and grew revenue by 7% year-on-year to £320M.
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Chattermill helped Footasylum improve delivery speed and cut shipping costs by 8%. Footasylum used Chattermill to analyze customer feedback and find delivery issues. The platform unified feedback fro...m NPS surveys, CSAT responses, and Trustpilot reviews. This led to a 42.8% reduction in contacts per transaction. Footasylum also improved its Trustpilot rating from 3.9 to 4.4 stars.
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Chattermill helped Outletcity improve their NPS by 13%. The team reduced negative sentiment in customer feedback by 33% from 2020 to 2023. They saved 10-20 hours each week on manual feedback analysis.... Outletcity unified feedback from five sources and analyzed over 100,000 customer comments each year. Chattermill's AI-powered analytics and easy integrations made it simple to get actionable insights and share them across teams.
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Chattermill helped Monica Vinader bring all customer feedback into one platform. The team used dashboards to track NPS, sentiment, and customer insights. They acted on feedback to improve product siz...ing and communication. With Chattermill, Monica Vinader achieved a 70+ NPS score and 93% 5-star Trustpilot reviews. The platform helped prevent churn and align teams around customer experience.
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Chattermill's XLG Acceleration Program helped E.ON Next improve customer experience. E.ON Next used the platform to break down team silos and map customer journeys. They gained access to shared insig...hts and deep reports. As a result, E.ON Next increased NPS by 144%, boosted their Customer Happiness Index by 48%, and raised their app store rating from 1.1 to 4.8. The company now leads in NPS in the energy industry.
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Achieved A 20% Reduction In Negative Customer Feedback By Leveraging Chattermill'S Insights.

Achieved A 20% Reduction In Negative Customer Feedback By Leveraging Chattermill'S Insights.

Chattermill helped Wise analyze customer feedback across 69 countries. Wise used Chattermill's AI and text analytics to get real-time insights in many languages. This let Wise focus on features that ...improved NPS and drove growth. Over 60% of Wise's revenue growth came from word of mouth. Chattermill made it easy for Wise to scale a data-driven, customer-focused culture.
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Chattermill Speech Analytics helps Qonto improve their voice of the customer strategy. Qonto used to have fragmented voice data and spent hours on manual analysis. With Chattermill, they now unify fe...edback from all channels and automate speech analysis in real time. The team uses speech-to-text and AI to find themes and customer sentiment in prospect calls. This unified approach helps Qonto spot missing features and needed improvements faster.
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Chattermill helped a leading fintech company improve its app experience. The company unified feedback from NPS, CSAT, app reviews, and surveys using Chattermill. Over 80 team members used the platfor...m to find and fix product issues. Customer complaints dropped by 50%. The app now serves over 4 million users and has a 4.6 rating on the App Store.
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Chattermill helps Zepz, the fintech behind WorldRemit and Sendwave, align teams around customer insights. Zepz needed to move away from manual, ad-hoc customer insights. Chattermill unified feedback ...from surveys, app reviews, and public reviews. Product, technology, and customer care teams now use the same customer experience intelligence. Zepz can now make better decisions and improve what matters most to users.
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Chattermill helped Cleo analyze customer feedback from users in the UK and US. Cleo used Chattermill to identify what users liked and to measure new features. Insights from Chattermill led Cleo to cr...eate the popular 'Roast Mode' feature. Cleo doubled its NPS in the US, grew to over 2.5 million users, and expanded its team to more than 300 people. Chattermill made it easier for Cleo to act on feedback and improve their product.
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Achieved A 20% Reduction In Negative Customer Feedback By Leveraging Chattermill'S Insights.

Chattermill helped Qonto save over 80 hours of manual work each week. Qonto used Chattermill’s Customer Feedback Analytics to automate the process of categorizing customer responses. This let staff f...ocus on important work that drives retention. The platform made it easy to share customer insights across the company. Qonto also launched a weekly customer insights newsletter and improved their feedback loop with detractors.
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Achieved A 20% Reduction In Negative Customer Feedback By Leveraging Chattermill'S Insights.

Chattermill helps HelloFresh use customer feedback to improve products and keep customers. HelloFresh uses Chattermill to find out what customers like and what needs fixing. The platform helps teams ...see what drives customer happiness and where to make changes. HelloFresh made a recyclable insulation pouch after seeing feedback about packaging. Customers who got the new pouch canceled 33% less because of packaging. HelloFresh also grew average order value by 5x and increased orders per customer by 4%.
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HelloFresh used Chattermill to analyze customer feedback and improve their products. They faced challenges with customer retention and needed to understand customer needs better. By using Chattermill...’s AI Feedback Analytics and dashboards, they identified trends and made data-driven decisions. This led to 7 new brands, 500% more recipe options, and revenue growth from €0.3B in 2015 to €7B in 2023.
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Chattermill helps HelloFresh improve operational efficiency by giving teams access to customer insights. The Operations Team uses Chattermill to understand feedback about deliveries, packaging, and i...ngredient quality. Chattermill dashboards let different departments see customer sentiment and act quickly. This has reduced negative customer sentiment and prevented churn. Teams now make faster decisions and are more accountable.
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Chattermill helped a large North American fashion retailer analyze product return reasons. The team used Chattermill to find issues with top-selling dresses, like non-adjustable straps and front pane...l length. They improved product designs and added fit tips, leading to a 10% reduction in return rates for one item and a 50% reduction for styles with fit tips. Analysis speed increased by 6x, and NPS at a major store rose by 53 points.
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Achieved A 20% Reduction In Customer Churn Rate.

Achieved A 20% Reduction In Customer Churn Rate.

Achieved A 20% Reduction In Customer Churn Rate.

Achieved A 20% Reduction In Customer Churn Rate.

Increased Response Rate By 30% And Achieved A 15% Boost In Customer Satisfaction.

Increased Response Rate By 30% And Achieved A 15% Boost In Customer Satisfaction.

Increased Response Rate By 30% And Achieved A 15% Boost In Customer Satisfaction.

Increased Response Rate By 30% And Achieved A 15% Boost In Customer Satisfaction.

Chattermill helped MOO boost their product NPS by over 200%. MOO unified feedback from many sources using Chattermill's analytics tools. The platform let teams spot issues and share insights fast. MO...O increased NPS for North America by over 20 points. Chattermill's reports made it easy for everyone to track customer sentiment and act quickly.
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