Customer stories

Product Business Settings

Heap is popular in Retail, Food & Beverages, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation
Live Chat
Tag Management
Digital Signature

Heap Product Overview

Heap provides a digital insights platform that captures every user interaction on your site, uncovering hidden patterns and behaviors often missed by other analytics tools. This comprehensive data collection allows businesses to identify "unknown unknowns," leading to more informed decision-making. Heap's platform includes features such as session replay, which offers a detailed view of user journeys, and data science tools that eliminate blind spots. This enables teams to enhance digital experiences and improve conversion rates by understanding user behavior at a granular level. With its focus on speed to insight, Heap supports rapid iteration and optimization of digital strategies, making it a valuable tool for businesses aiming to refine their online presence and drive growth.

How satisfied the customers are with Heap use-cases

Reviews

"It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back." - Davis Godbout
"Heap helps us identify, communicate and resolve issues faster. For example, even a 10% improvement in preventing breakages in our conversion rate translates into ~$1M in loan originations." - Matt Gomes

Heap Customer Insights, Testimonials and Case Studies

How efficiently Does Heap manage your Engagement Management?

How can Heap enhance your Funnel Analysis process?

Why is Heap the best choice for Products & Pricelist Management?

What benefits does Heap offer for Social Media Management?

What makes Heap ideal for Onboarding?

What is Heap?

Heap helps Product Managers build digital products in a smarter way with data collection and structured processes. It helps understand users, make data-driven decisions and enhance digital experience. It helps to enhance customer relationships and launch better products.

It helps build digital products by helping to understand how people interact with the product, features used, and what user behaviors connect with long-term value. These experiences help to make the right decisions about the product.

It is used to run endless experiments in the product, test new features, make changes, fix problems, and innovate on solutions. It also justifies the value of metrics and effectiveness obtained to the business and is an endless source of answers about the product.

What is Heap used for?

Heap is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Funnel Analysis and Products & Pricelist Management .

What are the top features of Heap?

Dashboard, Personalization and Recording are some of the top features of Heap.

Who uses Heap?

Heap is used by Retail, Food & Beverages and Information Technology And Services among other industries.

What are Heap alternatives?

Where is Heap located?

Heap is headquartered at 225 Bush St, San Francisco, California US.

11 buyers and buying teams have used Cuspera to assess how well Heap solved their Conversion Rate Optimization needs. Cuspera uses 4230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Heap testimonial

Davis Godbout

Senior Product Manager

Splunk

It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back. Testimonial By Davis Godbout
Heap testimonial

Matt Gomes

Senior Director of Marketing

Opploans

Heap helps us identify, communicate and resolve issues faster. For example, even a 10% improvement in preventing breakages in our conversion rate translates into ~$1M in loan originations. Testimonial By Matt Gomes
Heap testimonial

Gireesh Subramanian

Director of Product Management

Freshworks

We were able to increase adoption of templates by 20% by making the feature more discoverable and making tweaks. Heap data was at the core of this. From a business perspective, our customers are now more productive and have more time. Testimonial By Gireesh Subramanian
CUSTOMERS TESTIMONIALS
Heap testimonial

Davis Godbout

Senior Product Manager

Splunk

It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back. Testimonial By Davis Godbout
Heap testimonial

Matt Gomes

Senior Director of Marketing

Opploans

Heap helps us identify, communicate and resolve issues faster. For example, even a 10% improvement in preventing breakages in our conversion rate translates into ~$1M in loan originations. Testimonial By Matt Gomes
Heap testimonial

Gireesh Subramanian

Director of Product Management

Freshworks

We were able to increase adoption of templates by 20% by making the feature more discoverable and making tweaks. Heap data was at the core of this. From a business perspective, our customers are now more productive and have more time. Testimonial By Gireesh Subramanian

E*TRADE - Financial Services

Heap helped E*TRADE's analytics team move away from slow, high-maintenance legacy analytics tools. The team used to spend over half their time managing tool implementations instead of delivering insi...ghts. Heap's Autocapture feature let them own the analytics process and get data without waiting for engineering. Retroactive data access meant answers came in minutes, not weeks. E*TRADE's product teams now get insights faster and can improve user experience more quickly.

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Huel - Food & Beverages

Heap helped Huel increase new customer conversions by 30%. Huel used Heap with Shopify and Snowflake to get better data and track user behavior. They improved funnel analysis and A/B testing. Huel sa...w a 15% decrease in subscription cancellations. Heap made it easier for Huel to measure and improve their website and marketing.

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HelloSign - Computer Software

Heap helped HelloSign improve their mobile signer conversion rates. The team used Heap to quickly find issues on their signer page for mobile users. They saved time and resources by installing Heap w...ith minimal effort. Heap data let them spot product gaps and prioritize changes. Conversion rates increased as they used Heap insights to guide product decisions and set KPIs.

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A major financial services company - Financial Services

Heap helped a major financial services company improve conversion rates. Blue Green used Heap’s analytics tools to run A/B tests on checkout flows and landing pages. The company saw a 15.9% increase ...in engagement, a 67.9% increase in online checkouts, and a 118.2% increase in account signups. Heap enabled faster insights and reduced manual work for Blue Green’s team. The solution delivered measurable growth in lead generation and conversions.

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Atria Senior Living - Hospitality

Heap helped Atria Senior Living get better insights into user behavior. Atria switched from Google Analytics to Heap for automated data capture and user segmentation. They used Heap to find where use...rs dropped off and to improve website conversions. Atria saw a 9% increase and 2.59% growth in conversions from market pages in job post visits. Heap made it easier for Atria to track events and understand their users.

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Snapfish - Consumer Goods

Heap helps Snapfish get omni-channel insights fast. Snapfish used to struggle with tracking users across web and mobile. The team had to use many tools and manual work. After switching to Heap, they ...can see how customers move between devices. This lets them find and fix friction points. Snapfish can now improve conversions and customer retention with less effort.

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What Is Heap?

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Peers used Heap for engagement management and funnel analysis

Heap Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.82/5

Read Reviews (5)
Analytics

4.20/5

Read Reviews (842)
Custom Reports

3.58/5

Read Reviews (1182)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.82/5

Read Reviews (5)
Analytics

4.20/5

Read Reviews (842)
Custom Reports

3.58/5

Read Reviews (1182)

Software Failure Risk Guidance

?

for Heap

Overall Risk Meter

Low Medium High

Top Failure Risks for Heap

Heap Inc News

M&A
 

Contentsquare enters definitive agreement to acquire US product analytics leader Heap | Heap

Contentsquare enters definitive agreement to acquire US product analytics leader Heap | Heap

Product
 

Heap Delivers Solutions at Speed for Enterprises of Any Size and Complexity | Heap

Heap has introduced significant updates to its digital insights platform, enhancing its ability to handle large data sets and support enterprises of all sizes. The platform now offers improved session replay, heatmaps, and mobile autocapture, enabling companies to better understand user actions and optimize customer journeys. These updates aim to provide faster insights, helping businesses to adapt swiftly and achieve superior outcomes.

Heap Inc Profile

Company Name

Heap Inc

Company Website

https://heap.io

HQ Location

225 Bush St, San Francisco, California US

Employees

51-100

Social

Financials

SERIES C