Heap Overview
Heap provides a digital insights platform that captures every user interaction on your site, uncovering hidden patterns and behaviors often missed by other analytics tools. This comprehensive data collection allows businesses to identify "unknown unknowns," leading to more informed decision-making. Heap's platform includes features such as session replay, which offers a detailed view of user journeys, and data science tools that eliminate blind spots. This enables teams to enhance digital experiences and improve conversion rates by understanding user behavior at a granular level. With its focus on speed to insight, Heap supports rapid iteration and optimization of digital strategies, making it a valuable tool for businesses aiming to refine their online presence and drive growth.
Use Cases
Customers recommend Engagement Management, Funnel Analysis, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Heap.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Heap.
Heap Use-Cases and Business Priorities: Customer Satisfaction Data
Heap works with different mediums / channels such as Website. and Social Media.
Heap's features include Dashboard, Personalization, Recording, etc. and Heap support capabilities include Email Support, Chat Support, Phone Support, etc. also Heap analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our big win moving over to Heap was having clean data. With our previous analytics solution, we had a page of 30 caveats – people couldn't trust it. We now can have more confidence in the data." - Annie Pennino
Peer review evidence (same sources as the product rating summary)
"...Heap is well suited for looking at customer engagement on various pages and predicting future customer use based on historical data...." Peer review by Project Manager in Product Management
"...Funnel Analysis, Conversion rate analysis, some light multi-touch attribution modeling, sending events downstream to Redshift to join with other schema or to send e-mail and SMS messages based on on-site behavior...." Peer review by Administrator
"...Product managers who need a web analytics tool, please go for Heap and you would love it...." Peer review from Information Technology and Services
Heap, Smartlook, Convert Experiences, WalkMe Digital Adoption Platform, Algolia, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Heap is a digital insights platform that reveals all user actions on a site. Unknown unknowns are uncovered, unlike with other tools.
Popular Business Setting
for Heap
Top Industries
- Retail
- Food & Beverages
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Heap is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Heap Customer wins, Customer success stories, Case studies
How does Heap facilitate Engagement Management?
What solutions does Heap provide for Funnel Analysis?
How does Heap facilitate Products & Pricelist Management?
Why is Heap the best choice for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well Heap solved their Conversion Rate Optimization needs. Cuspera uses 4230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our big win moving over to Heap was having clean data. With our previous analytics solution, we had a page of 30 caveats – people couldn't trust it. We now can have more confidence in the data. Testimonial By Annie Pennino |
|
We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool. Testimonial By Alan D’Souza |
|
We were able to increase adoption of templates by 20% by making the feature more discoverable and making tweaks. Heap data was at the core of this. From a business perspective, our customers are now more productive and have more time. Testimonial By Gireesh Subramanian |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Annie Pennino Customer Data Analytics Sur La Table |
Our big win moving over to Heap was having clean data. With our previous analytics solution, we had a page of 30 caveats – people couldn't trust it. We now can have more confidence in the data. Testimonial By Annie Pennino |
|
Alan D’Souza Director of Product Analytics LendingClub |
We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool. Testimonial By Alan D’Souza |
|
Gireesh Subramanian Director of Product Management Freshworks |
We were able to increase adoption of templates by 20% by making the feature more discoverable and making tweaks. Heap data was at the core of this. From a business perspective, our customers are now more productive and have more time. Testimonial By Gireesh Subramanian |
What Is Heap?
Frequently Asked Questions(FAQ)
for Heap
What is Heap?
Heap helps Product Managers build digital products in a smarter way with data collection and structured processes. It helps understand users, make data-driven decisions and enhance digital experience. It helps to enhance customer relationships and launch better products.
It helps build digital products by helping to understand how people interact with the product, features used, and what user behaviors connect with long-term value. These experiences help to make the right decisions about the product.
It is used to run endless experiments in the product, test new features, make changes, fix problems, and innovate on solutions. It also justifies the value of metrics and effectiveness obtained to the business and is an endless source of answers about the product.
What is Heap used for?
What are the top features of Heap?
Who uses Heap?
What are Heap alternatives?
Where is Heap located?
Peers used Heap for engagement management and funnel analysis
Heap Competitors
Heap Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (842) |
| Custom Reports | Read Reviews (1182) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (842) |
| Custom Reports | Read Reviews (1182) |
Heap Integrations
Heap integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Heap
Software Failure Risk Guidance
?for Heap
Overall Risk Meter
Top Failure Risks for Heap
Heap Inc News
Contentsquare enters definitive agreement to acquire US product analytics leader Heap | Heap
Contentsquare enters definitive agreement to acquire US product analytics leader Heap | Heap
Heap Delivers Solutions at Speed for Enterprises of Any Size and Complexity | Heap
Heap has introduced significant updates to its digital insights platform, enhancing its ability to handle large data sets and support enterprises of all sizes. The platform now offers improved session replay, heatmaps, and mobile autocapture, enabling companies to better understand user actions and optimize customer journeys. These updates aim to provide faster insights, helping businesses to adapt swiftly and achieve superior outcomes.
Heap Inc Profile
Company Name
Heap Inc
Company Website
https://heap.ioHQ Location
225 Bush St, San Francisco, California US
Employees
51-100
Social
Financials
SERIES C
How can Heap optimize your Social Media Management Workflow?