Comparison Summary
This comparison report of Zendesk Sell vs. Second CRM is based on a specific set of business needs and context. The comparison uses 4280 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk Sell and Second CRM
Zendesk Sell, Second CRM, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.
Second CRM focuses on Sales Document Management, Workflow Management with E-Mail, Engagement Management, Communication Management with E-Mail, etc.
"The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. " - Nora Raisanen
"This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendl...y tool where users in the contact center can quickly get trained within a day or two on how to use it comfortably. " - Irine L
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams
CRM Solutions & Tools for Business Productivity. | SecondCRM
Age
2007
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
89
63
Total Goals
(we found evidences for)
9
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Launch new products
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Scale best practices
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Improve navigation
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Enter new markets internationally or locally
- See 6 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve efficiency
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Launch new products
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Improve brand engagement
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Build brand awareness
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Improve ROI
- See 6 more
Top Channels
Channels Used
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e-mail
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phone calls
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text SMS
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offline
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social media
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point of sale
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website
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omnichannel
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on premises
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chat
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promotions
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mobile
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mobile app
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events
- See 11 more
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e-mail
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phone calls
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text SMS
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offline
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social media
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point of sale
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website
-
omnichannel
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on premises
-
chat
-
promotions
-
mobile
-
mobile app
-
events
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
