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Zendesk Sell vs SalesNOW: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sell vs. SalesNOW is based on a specific set of business needs and context. The comparison uses 4786 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sell and SalesNOW

Zendesk Sell, SalesNOW, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

SalesNOW focuses on Sales Document Management, Campaign Management, Contact List Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sell

Focus area

Zendesk Sell is better than SalesNOW for

Software Failure Risk

  • medium

logo SalesNOW

Focus area

SalesNOW is better than Zendesk Sell for

Software Failure Risk

  • low

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

The Mobile & Online CRM to Know the Customers Inside and Out

Age

2007

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

89

61

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management

creating contact list


sales call management

meeting management



sales document management

proposal & quote management

contract management


lead qualification: demographic

lead qualification: behavioural




helpdesk management


generation of new leads


training & onboarding



pipeline management



workflow management


conversion management


relationship management


social media management

social media analytics

managing social media account


discount management


promotion management



campaign management

campaign analytics

campaign monitoring



opportunity management


account management


business development



rating and review management


sales review & feedback




follower management



products & pricelist management


competitive intelligence


social media marketing





performance management


influencer marketing


customer feedback management



content management



loyalty management

identify target customers


trade show marketing


customer case management



outbound marketing


billing and invoice management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • e-mail

  • website

  • offline

  • mobile app

  • trade shows

  • chat

  • point of sale

  • text SMS

  • promotions

  • on premises

  • See 9 more
  • phone calls

  • mobile

  • e-mail

  • website

  • offline

  • mobile app

  • trade shows

  • chat

  • point of sale

  • text SMS

  • promotions

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting