Comparison Summary
Introducing xMatters and iSupport
xMatters, iSupport, VictorOps, AlertOps, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
xMatters covers Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
iSupport focuses on Helpdesk Management with E-Mail, Sales Document Management with Website, Customer Feedback Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
xMatters | Digital Service Availability | Fast, Automated ...
Process Automation for Help Desks | iSupport
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
39
27
Total Goals
(we found evidences for)
9
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Manage risk
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Improve visibility
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Launch new products
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Improve digital and social presence
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Improve efficiency
- See 6 more
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Acquire customers
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Enhance customer relationships
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Improve efficiency
Top Channels
Channels Used
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e-mail
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offline
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on premises
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social media
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website
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Twitter
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phone calls
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user generated content
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blogs
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mobile
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LinkedIn
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chat
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video
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Facebook page
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Facebook
- See 12 more
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e-mail
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offline
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on premises
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social media
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website
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Twitter
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phone calls
-
user generated content
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blogs
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mobile
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LinkedIn
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chat
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video
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Facebook page
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Facebook
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
