Microsoft Dynamics 365 Overview
Microsoft Dynamics 365 offers AI-powered CRM and ERP applications. Teams, processes, and data are seamlessly connected for enhanced business efficiency.
Use Cases
Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365.
Microsoft Dynamics 365 Use-Cases and Business Priorities: Customer Satisfaction Data
Microsoft Dynamics 365 works with different mediums / channels such as E-Mail. and Phone Calls.
Microsoft Dynamics 365's features include Recording, Personalization, Dashboard, etc. and Microsoft Dynamics 365 support capabilities include Chat Support, AI Powered, Phone Support, etc. also Microsoft Dynamics 365 analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We have created a flow to send an email response for each and email categorized for single product errors. and have also created flow for forms to give confirmation that we have received your request...." Peer review by ayush d., Program Leader, Non-Profit Organization Management
Microsoft Dynamics 365, Signable, ShippingEasy, Quadient CCM platform, ProveSource, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Microsoft Dynamics 365
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Microsoft Dynamics 365 is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Microsoft Dynamics 365 Use Cases
What makes Microsoft Dynamics 365 ideal for Engagement Management?
What Are the key features of Microsoft Dynamics 365 for Workflow Management?
What benefits does Microsoft Dynamics 365 offer for Communication Management?
How efficiently Does Microsoft Dynamics 365 manage your Helpdesk Management?
How can Microsoft Dynamics 365 optimize your Competitive Intelligence Workflow?
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.
Case Studies
CASE STUDY Villa Finder
CASE STUDY s.Oliver
CASE STUDY Samsung Electronics Germany
CASE STUDY Liverpool
CASE STUDY RelevanC
CASE STUDY St John Ambulance
Video
Modernize Service - Overview Video
Frequently Asked Questions(FAQ)
for Microsoft Dynamics 365
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.
The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.
The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.
What is Microsoft Dynamics 365 used for?
What are the top features of Microsoft Dynamics 365?
Who uses Microsoft Dynamics 365?
What are Microsoft Dynamics 365 alternatives?
Where is Microsoft Dynamics 365 located?
Peers used Microsoft Dynamics 365 for engagement management and workflow management
Microsoft Dynamics 365 Competitors
Microsoft Dynamics 365 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
Microsoft Dynamics 365 Integrations
Microsoft Dynamics 365 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Microsoft Dynamics 365
Software Failure Risk Guidance
?for Microsoft Dynamics 365
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365
Microsoft Corporation News
Microsoft Entra External ID Adds SMS Password Reset to Simplify Account Recovery
Microsoft Entra External ID has introduced an SMS-based self-service password reset feature, enhancing security with multi-factor verification and real-time fraud protection. This new option simplifies account recovery for external users and reduces password-related support issues. Currently in public preview, it is expected to be generally available by the end of the month, offering IT admins a more efficient way to manage identity recovery.
Tanium joins Microsoft Sentinel ecosystem for enhanced security - SecurityBrief Australia
Tanium has joined the Microsoft Sentinel partner ecosystem to enhance integrated security operations. This partnership leverages Tanium's endpoint management and insights with Microsoft Sentinel's AI-ready platform, enabling faster threat investigation and real-time remediation. The collaboration aims to develop new security solutions, including data connectors and analytic modules, to improve security posture and operational efficiency for organizations globally.
University of South Carolina pioneers AI innovation with Microsoft 365 Copilot
The University of South Carolina has deployed Microsoft 365 Copilot to enhance efficiency and streamline operations across its campus. This AI-driven solution has saved faculty and students significant time, with 84% reporting savings of 1-5 hours weekly. The initiative supports learning, teaching, and administrative tasks, while also preparing students for AI-driven workplaces through workshops and an AI Certificate Program.
Microsoft appoints Judson Althoff as co-CEO to work alongside Satya Nadella - DCD
Microsoft has appointed Judson Althoff as co-CEO, focusing on the commercial business, allowing current CEO Satya Nadella to concentrate on AI and product innovation. Althoff, with 13 years at Microsoft, will lead a new commercial leadership team to enhance product strategy and governance.
Microsoft Corporation Profile
Company Name
Microsoft Corporation
Company Website
https://www.microsoft.com/en-usYear Founded
1975
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
