Microsoft Dynamics 365 Overview
This is a summary of the comprehensive capabilities and benefits of Microsoft Dynamics 365 based on over 24956 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Microsoft Dynamics 365, Visitor Queue, Interact, FormAssembly, Leadfeeder, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Microsoft Dynamics 365 is right for your needs? Our Cuspera AI engine can evaluate how Microsoft Dynamics 365 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Microsoft Dynamics 365 supports business activities such as:
- Engagement Management
- Workflow Management
- Communication Management
- Helpdesk Management
- Competitive Intelligence
Microsoft Dynamics 365 can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Microsoft Dynamics 365's capabilities include Recording, Personalization, Dashboard, etc.
Microsoft Dynamics 365 was founded in 1975. Computer Software Vertical is its biggest customer base.
Reviews
"...So it is still not clear what are we going to have for the replacement of Social Engagement...." Perform solutions deployment and testing :- Perform system administration :- configure Microsoft Social Engagement
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Microsoft Dynamics 365.
Use Cases
Peers recommend Engagement Management , Workflow Management , Communication Management , as the business use cases that they have been most satisfied while using Microsoft Dynamics 365.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.41/5 ★ |
"...So it is still not clear what are we going to have for the replacement of Social Engagement...." Perform solutions deployment and testing :- Perform system administration :- configure Microsoft Social Engagement |
| engaging and following up |
4.51/5 ★ |
"...Microsoft partners who can help you implement Dynamics 365 are easy to contact and very supportive once you already have engagement with them...." Peer review by Adonis S., Presales Engineer, Telecommunications |
| engaging with scheduling & cadence |
2.52/5 ★ |
"...From 5th April, Microsoft will use its gradual region-by-region deployment cadence to enable the new features across its customer base. ..." Opt-In to Preview Dynamics 365 April 2019 Update |
| Workflow Management |
4.19/5 ★ |
"...It's very easy to customize without the need for much IT help, and the workflow functionality is incredible...." Peer review by Sara T., Former Marketing Director, Manufacturing |
| Communication Management with E-Mail |
3.81/5 ★ |
"...The post New digital messaging offer enhances omnichannel features in Customer Service appeared first on Dynamics 365 Blog...." New digital messaging offer enhances omnichannel features in Customer Service |
| sending & publishing communications |
3.63/5 ★ |
"...We have created a flow to send an email response for each and email categorized for single product errors. and have also created flow for forms to give confirmation that we have received your request...." Peer review by ayush d., Program Leader, Non-Profit Organization Management |
| tracking & monitoring communications |
4.15/5 ★ |
"...This is how it looks like in Dynamics 365: Tracked emails sent from any device and emails received while Outlook is closed: ..." Tip #1187: Automatically track all emails |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.41/5 ★ |
"...So it is still not clear what are we going to have for the replacement of Social Engagement...." Perform solutions deployment and testing :- Perform system administration :- configure Microsoft Social Engagement |
|
| engaging and following up |
4.41/5 ★ |
| engaging with scheduling & cadence |
4.41/5 ★ |
| Workflow Management |
4.19/5 ★ |
"...It's very easy to customize without the need for much IT help, and the workflow functionality is incredible...." Peer review by Sara T., Former Marketing Director, Manufacturing |
|
| Communication Management with E-Mail |
3.81/5 ★ |
"...The post New digital messaging offer enhances omnichannel features in Customer Service appeared first on Dynamics 365 Blog...." New digital messaging offer enhances omnichannel features in Customer Service |
|
| sending & publishing communications |
3.81/5 ★ |
| tracking & monitoring communications |
3.81/5 ★ |
97+ more Business Use Cases
Our AI advisor, Wyz, harnessed 24956 insights from peers and experts to help you assess how these Microsoft Dynamics 365 use cases fit your Lead Generation needs.
Frequently Asked Questions(FAQ)
for Microsoft Dynamics 365
What is Microsoft Dynamics 365?
What is Microsoft Dynamics 365 used for?
What are the top features of Microsoft Dynamics 365?
Who uses Microsoft Dynamics 365?
What are Microsoft Dynamics 365 alternatives?
Where is Microsoft Dynamics 365 located?
Popular Business Setting
for Microsoft Dynamics 365
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Microsoft Dynamics 365 to Enhance customer relationships and Increase sales & revenue
Microsoft Dynamics 365 Alternatives
Peer and Expert Opinion on Features
for Microsoft Dynamics 365
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (681) |
| Personalization | Read Reviews (387) |
| Dashboard | Read Reviews (359) |
| Templates | Read Reviews (215) |
| Feedback surveys | Read Reviews (138) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (681) |
| Personalization | Read Reviews (387) |
| Dashboard | Read Reviews (359) |
| Templates | Read Reviews (215) |
| Feedback surveys | Read Reviews (138) |
IT and Other Capabilities
for Microsoft Dynamics 365
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (1830) |
| Data Import | Read Reviews (2700) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (1830) |
| Data Import | Read Reviews (2700) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (306) |
| Phone Support | Read Reviews (305) |
| Email Support | Read Reviews (285) |
| 24/7 Support | Read Reviews (2847) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (306) |
| Phone Support | Read Reviews (305) |
| Email Support | Read Reviews (285) |
| 24/7 Support | Read Reviews (2847) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
Software Failure Risk Guidance
?for Microsoft Dynamics 365
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365
Vendor Profile Details
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
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