Microsoft Dynamics 365 Overview
Microsoft Dynamics 365 offers AI-powered CRM and ERP applications. Teams, processes, and data are seamlessly connected for enhanced business efficiency.
Use Cases
Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365.
Microsoft Dynamics 365 Use-Cases and Business Priorities: Customer Satisfaction Data
Microsoft Dynamics 365 works with different mediums / channels such as E-Mail. and Phone Calls.
Microsoft Dynamics 365's features include Recording, Personalization, Dashboard, etc. and Microsoft Dynamics 365 support capabilities include Chat Support, AI Powered, Phone Support, etc. also Microsoft Dynamics 365 analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Different deployment options (on-premise, cloud) fits vastly different business(and legal) needs across all industries and business sizes...." Peer review by Consultant in Information Technology
Microsoft Dynamics 365, Signable, ShippingEasy, Quadient CCM platform, ProveSource, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Microsoft Dynamics 365
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Microsoft Dynamics 365 is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Microsoft Dynamics 365 Use Cases
How does Microsoft Dynamics 365 address your Engagement Management Challenges?
What Are the key features of Microsoft Dynamics 365 for Workflow Management?
What benefits does Microsoft Dynamics 365 offer for Communication Management?
What makes Microsoft Dynamics 365 ideal for Helpdesk Management?
Why is Microsoft Dynamics 365 the best choice for Competitive Intelligence?
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.
Case Studies
CASE STUDY RelevanC
CASE STUDY s.Oliver
CASE STUDY St John Ambulance
CASE STUDY Liverpool
CASE STUDY Samsung Electronics Germany
CASE STUDY Villa Finder
Video
Modernize Service - Overview Video
Frequently Asked Questions(FAQ)
for Microsoft Dynamics 365
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.
The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.
The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.
What is Microsoft Dynamics 365 used for?
What are the top features of Microsoft Dynamics 365?
Who uses Microsoft Dynamics 365?
What are Microsoft Dynamics 365 alternatives?
Where is Microsoft Dynamics 365 located?
Peers used Microsoft Dynamics 365 for engagement management and workflow management
Microsoft Dynamics 365 Competitors
Microsoft Dynamics 365 Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
Microsoft Dynamics 365 Integrations
Microsoft Dynamics 365 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Microsoft Dynamics 365
Software Failure Risk Guidance
?for Microsoft Dynamics 365
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365
Microsoft Corporation News
Automate intent discovery and resolution with Customer Intent Agent - Microsoft Dynamics 365 Blog
Microsoft has updated its Customer Intent Agent within Dynamics 365, enhancing AI-driven contact center capabilities. The July 2025 release introduces advanced features like dynamic interviews, instruction-driven resolutions, and improved voice support. These updates aim to automate intent discovery and resolution, enabling more natural interactions and reducing escalation risks. The enhancements focus on business context-aware intent mining and autonomous learning loops, improving customer service efficiency.
NTT DATA Launches Global Business Unit for Microsoft Cloud to Accelerate Enterprise Transformation in the AI Era
NTT DATA has launched a global business unit focused on Microsoft Cloud to enhance enterprise transformation using AI. This collaboration aims to accelerate cloud modernization and AI adoption, leveraging Microsoft technologies like Azure and Microsoft 365. The unit will support enterprises in scaling AI solutions and modernizing operations globally, reinforcing NTT DATA's strategic alliance with Microsoft.
Reply S . p . A .: Reply , Thanks to the Expertise of Its Microsoft - Focused Companies , Has Been Named Prioritised Tier Partner in the Microsoft Copilot Jumpstart Partner Program
Reply S.p.A. has been recognized as a Prioritised Tier Partner in the Microsoft Copilot Jumpstart Partner Program. This status highlights the expertise of Reply's Microsoft-focused companies, WM Reply and Valorem Reply, in delivering AI-powered solutions using Microsoft's technologies. The partnership enhances Reply's ability to provide tailored Copilot solutions and support, benefiting clients like Lumen Technologies and Vodafone.
Microsoft : partnership with Thrive Global on a wellness app
Microsoft has partnered with Thrive Global to launch a wellness app for its employees worldwide. Integrated into Microsoft Teams, the app offers personalized wellness tools, including 'Microsteps' for lifestyle improvements, 'Thrive Resets' for stress reduction, and a 'Wellbeing Score' for health assessment. This initiative aligns with Microsoft's commitment to employee well-being across physical, mental, emotional, and financial aspects.
Microsoft Corporation Profile
Company Name
Microsoft Corporation
Company Website
https://www.microsoft.com/en-usYear Founded
1975
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
