Overview: Viber and inSided community as Community Management Category solutions.
Viber is tailored for communication management with strong analytics and integration features. It is favored in large enterprise settings, focusing on internal communication and customer relationship improvement. In contrast, inSided community excels in engagement management and customer feedback, primarily serving mid-market and telecommunications sectors. It focuses on enhancing customer relationships and acquiring new ones, emphasizing community interaction and feedback.
Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.
inSided community: Insided-community is an enterprise-grade platform for scaling customer success and support through ideation, co-creation, and peer-to-peer support. Expert users and advocates are leveraged for maximum benefit.
Viber and inSided community: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Viber focuses heavily on communication management, facilitating tasks like sending communications and managing contact lists, meeting operational needs for large-scale communication. read more →
inSided community supports engagement and helpdesk management, enabling follow-ups and customer feedback management, catering particularly to engagement needs. read more →
Business Goals
Viber helps improve internal communications and enhances customer relationships, directly aligning with goals of communication-centric enterprises. read more →
inSided community aims to enhance customer relationships and acquire customers, aligning with businesses focused on customer growth and interaction. read more →
Core Features
Viber offers features like comprehensive data export and custom reporting, providing security and privacy which meet enterprise-level obligations. read more →
inSided community's standout features include robust analytics and AI-powered tools, designed to enhance customer satisfaction and provide insights. read more →
Vendor Support
Viber provides comprehensive support options, including 24/7 support and phone assistance, aligning with the needs of complex operational environments. read more →
inSided community offers 24/7 vendor support, with an emphasis on chat and phone support, suitable for customer-focused industries. read more →
Segments and Industries
Viber is predominantly used by large enterprises in diverse industries such as IT and education, reflecting its capacity to handle extensive communication needs. read more →
inSided community attracts mid-market companies primarily in telecommunications and manufacturing, emphasizing engagement and community. read more →
Operational Alignment
Viber fits well into operations requiring robust communication tools and features, suitable for complex and large-scale environments. read more →
inSided community integrates seamlessly into workflows focused on community management and feedback, ideal for mid-sized businesses. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Viber in Action: Unique Use Cases
How can Viber optimize your Communication Management Workflow?
How does Viber facilitate Collaboration?
How can Viber enhance your Conference Call Management process?
inSided community in Action: Unique Use Cases
How does inSided community address your Engagement Management Challenges?
What Are the key features of inSided community for Helpdesk Management?
How can inSided community enhance your Contact List Management process?
What makes inSided community ideal for Customer Feedback Management?
What benefits does inSided community offer for Knowledge Management?
News
Latest Viber News
Calls from foreign numbers on Viber, the Information and Privacy Agency reacts - gives some recommendations - Telegrafi
The Information and Privacy Agency gives advice on receiving calls from foreign numbers on Viber.
Latest inSided community News
Gainsight Completes Two Acquisitions To Accelerate The
Gainsight has acquired Erica Kuhl Consulting and ModerateKit to strengthen its customer community, learning, and in-app experience solutions. Erica Kuhl, known for building Salesforces Trailblazer Community, joins as EVP and GM of a new business unit. These moves follow Gainsights recent Skilljar acquisition, advancing its unified, AI-driven customer experience platform.
