Overview: UserVoice and LimeSurvey as Customer Feedback Management Category solutions.
UserVoice and LimeSurvey serve distinct niches in customer feedback management. UserVoice excels in analytics and reporting, making it a top choice for enterprises needing robust data insights. LimeSurvey, with its focus on secure data handling and communication, addresses the needs of industries like government and research. While UserVoice offers comprehensive support, LimeSurvey stands out for its simplicity in smaller setups.
UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.
UserVoice and LimeSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
UserVoice supports collecting feedback, engaging conversational surveys, and managing products and communication. read more →
LimeSurvey facilitates rating and review management and excels in proposal and quote management. read more →
Business Goals
UserVoice aims to improve customer satisfaction and enter new markets, assisting businesses in scaling operations. read more →
LimeSurvey focuses on improving customer satisfaction and acquiring new customers efficiently. read more →
Core Features
UserVoice is renowned for custom reports, data import, and integration capabilities. read more →
LimeSurvey stands out with its robust analytics and custom reporting features. read more →
Vendor Support
UserVoice provides extensive 24/7 support, including phone, chat, and email options. read more →
LimeSurvey offers 24/7 support but primarily relies on limited chat and phone support. read more →
Segments and Industries
UserVoice predominantly serves large enterprises in the computer software and internet sectors. read more →
LimeSurvey caters to large enterprises in IT and government administration. read more →
Operational Alignment
UserVoice aligns well with large-scale operations needing comprehensive feedback management. read more →
LimeSurvey fits smaller setups, with emphasis on secure data and streamlined communication. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
