Overview: TMetric and Glance Guided CX as Collaboration and Productivity Category solutions.
TMetric focuses on workflow and sales document management, offering extensive integrations and custom reporting suitable for large enterprises. It excels in training, onboarding, and provides email and 24/7 support. Glance Visual Engagement Platform is ideal for engagement management with capabilities like engaging, following up, and customer feedback management. It enhances customer relationships, provides multi-channel access, and supports 24/7 and phone support, tailored for enterprises seeking to improve ROI and customer lifetime value.
TMetric: TMetric offers robust features like detailed time reporting, automatic time tracking, and salary calculation. Team work monitoring and invoicing are also seamlessly integrated.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
TMetric and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
TMetric excels in workflow and sales document management, meeting the needs of businesses that require structured processes. read more →
Glance Visual Engagement Platform focuses on engagement and follow-up management, supporting teams in customer interaction. read more →
Business Goals
TMetric aims to enhance customer relationships and improve efficiency, aligning with businesses that focus on process optimization. read more →
Glance Visual Engagement Platform helps in enhancing customer relationships and improving ROI, appealing to firms eager to boost client satisfaction and revenue. read more →
Core Features
TMetric stands out with vast integration options and custom reporting, catering to enterprises needing tailored data insights. read more →
Glance Visual Engagement Platform offers robust analytics and security features, designed for managing customer data efficiently. read more →
Vendor Support
TMetric provides training, 24/7, and email support, vital for users preferring constant assistance and structured onboarding. read more →
Glance Visual Engagement Platform provides 24/7 and phone support, offering users immediate help when needed. read more →
Segments and Industries
TMetric predominantly serves large enterprises and the IT and software industries, being suitable for complex organizational structures. read more →
Glance Visual Engagement Platform is primarily undefined in specific segments, focusing on broad engagement management needs. read more →
Operational Alignment
TMetric integrates seamlessly into enterprises with a focus on documentation and collaboration processes. read more →
Glance Visual Engagement Platform fits well in environments where customer feedback and engagement are prioritized. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
TMetric in Action: Unique Use Cases
What benefits does TMetric offer for Workflow Management?
How can TMetric enhance your Training & Onboarding process?
How does TMetric address your Billing And Invoice Management Challenges?
Glance Guided CX in Action: Unique Use Cases
How can Glance Guided CX enhance your Engagement Management process?
What benefits does Glance Guided CX offer for Collaboration?
How efficiently Does Glance Guided CX manage your Customer Feedback Management?
How can Glance Guided CX optimize your Helpdesk Management Workflow?
What makes Glance Guided CX ideal for Contact List Management?
Alternatives
News
Latest TMetric News
Major DAC Update: Expanded Database Support, Enhanced Security, and AI-Powered Features - Devart Blog
Devart has released a major update to its Data Access Components (DAC) product line, enhancing database support, security, and AI capabilities. The update includes integration with RAD Studio 13 Florence and Lazarus 4.2, improved HTTP tunneling, and smarter connection handling. Notable improvements include support for the Vector data type in MySQL and MariaDB, facilitating AI-driven applications like semantic search and image recognition.
Latest Glance Guided CX News
Glance and CloudHesive partner to bring human-centered customer experience to the cloud
Glance has partnered with CloudHesive to enhance customer engagement through real-time, personal digital interactions. This collaboration allows CloudHesive's contact center solutions to integrate Glance's Guided CX, improving customer experiences by reducing friction in high-stakes interactions. The partnership leverages CloudHesive's AWS expertise and Glance's human-centered digital tools, available in the AWS Marketplace, to boost agent productivity and customer satisfaction.
