Overview: TMetric and Glance Guided CX as Collaboration and Productivity Category solutions.
TMetric focuses on workflow and sales document management, offering extensive integrations and custom reporting suitable for large enterprises. It excels in training, onboarding, and provides email and 24/7 support. Glance Visual Engagement Platform is ideal for engagement management with capabilities like engaging, following up, and customer feedback management. It enhances customer relationships, provides multi-channel access, and supports 24/7 and phone support, tailored for enterprises seeking to improve ROI and customer lifetime value.
TMetric: TMetric offers robust features like detailed time reporting, automatic time tracking, and salary calculation. Team work monitoring and invoicing are also seamlessly integrated.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
TMetric and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
TMetric excels in workflow and sales document management, meeting the needs of businesses that require structured processes. read more →
Glance Visual Engagement Platform focuses on engagement and follow-up management, supporting teams in customer interaction. read more →
Business Goals
TMetric aims to enhance customer relationships and improve efficiency, aligning with businesses that focus on process optimization. read more →
Glance Visual Engagement Platform helps in enhancing customer relationships and improving ROI, appealing to firms eager to boost client satisfaction and revenue. read more →
Core Features
TMetric stands out with vast integration options and custom reporting, catering to enterprises needing tailored data insights. read more →
Glance Visual Engagement Platform offers robust analytics and security features, designed for managing customer data efficiently. read more →
Vendor Support
TMetric provides training, 24/7, and email support, vital for users preferring constant assistance and structured onboarding. read more →
Glance Visual Engagement Platform provides 24/7 and phone support, offering users immediate help when needed. read more →
Segments and Industries
TMetric predominantly serves large enterprises and the IT and software industries, being suitable for complex organizational structures. read more →
Glance Visual Engagement Platform is primarily undefined in specific segments, focusing on broad engagement management needs. read more →
Operational Alignment
TMetric integrates seamlessly into enterprises with a focus on documentation and collaboration processes. read more →
Glance Visual Engagement Platform fits well in environments where customer feedback and engagement are prioritized. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
TMetric in Action: Unique Use Cases
How does TMetric address your Workflow Management Challenges?
How does TMetric address your Training & Onboarding Challenges?
How does TMetric facilitate Billing And Invoice Management?
Glance Guided CX in Action: Unique Use Cases
How does Glance Guided CX facilitate Engagement Management?
How efficiently Does Glance Guided CX manage your Collaboration?
How does Glance Guided CX address your Customer Feedback Management Challenges?
How can Glance Guided CX optimize your Helpdesk Management Workflow?
What makes Glance Guided CX ideal for Contact List Management?
Alternatives
News
Latest TMetric News
Devart dbForge 2025.1 Introduces AI Assistant Well-Versed in SQL and Other Database Tools
Devart has released dbForge 2025.1, adding an AI Assistant designed to support SQL and a range of database management tasks. The AI Assistant integrates with dbForge tools, enabling database professionals to automate SQL code generation, optimize queries, and streamline routine operations. This upgrade targets productivity gains for developers and database administrators working across multiple database platforms.
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
