Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
Puzzel: Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.
Introducing Tenfold and Puzzel
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas Puzzel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Puzzel focuses on Engagement Management with Social Media, Contact List Management with Games, Customer Feedback Management, Lead Engagement, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and Puzzel: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
What Are the key features of Tenfold for Engagement Management?
"...Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunies...." Peer review by Hannah L, Senior Business Account Manager, Internet
How does Tenfold address your Helpdesk Management Challenges?
"...In addition, the ability to track and review call volume is helpful in assessing long term productivity...." Peer review by Mark M., Professional Training & Coaching
Why is Tenfold the best choice for Workflow Management?
"...Ever since we integrated with Tenfold and our ActivePBX Hosted Phone System, my sales workflow has become silky smooth...." Peer review by Gianni D'Alerta, ActivePBX, ActivePBX
How does Tenfold facilitate Contact List Management?
"...It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects...." Peer review by Simon V., Director of Business Development, Medical Devices
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tenfold | Puzzel | |
|---|---|---|
| Peer score | 4.6 | 4.5 |
| Peer insights | 3296 | 173 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
Insurance 100.0%
|
| SMB and Mid-Market | 57.0% | 100.0% |
| Enterprise | 43.0% | 0.0% |
| Pricing | Tenfold |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Puzzel news
Puzzel partners with AVANT to Bring AI-Native CX Solutions to ...
Puzzel has partnered with AVANT to expand the reach of its AI-powered customer experience solutions through AVANT's network of Trusted Advisors. This partnership enables organizations across EMEA to modernize customer service operations by leveraging Puzzel's cloud-native contact center platform, which integrates customer interactions, business systems, and workflows. The collaboration aims to enhance service quality, efficiency, and customer satisfaction by providing seamless experiences across voice and digital channels.