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Teamsupport vs freshdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Teamsupport vs. freshdesk is based on a specific set of business needs and context. The comparison uses 39735 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Teamsupport and freshdesk

Teamsupport, freshdesk, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

"Really clear and easy-to-use system to manage your RMA tickets. " - Janne Schutskoff

"There were delays in attending to critical events and tickets, with no defined escalation matrix. The management struggled with little or no visibility on the status of service tickets. " - Merrill Micu

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Teamsupport

Focus area

Teamsupport is better than freshdesk for

Software Failure Risk

  • low

logo freshdesk

Focus area

freshdesk is better than Teamsupport for

Software Failure Risk

  • medium

About

Customer Service Software Built for Business to Business

Omnichannel Customer support software

Age

2008

2010

Financials

PRIVATE

SERIES H

Business Need

Total Processes
(we found evidences for)

76

103

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


training & onboarding


sales document management

proposal & quote management


sales call management

meeting management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media


customer case management


lead qualification

lead qualification: technographic


relationship management



generation of new leads


products & pricelist management


rating and review management


lifetime value management


content management

content publishing


revenue cycle management


business development


campaign management

campaign analytics


sales review & feedback



competitive intelligence


conversion management



account management





distribution management


trade show marketing


loyalty management

customise loyalty program




discount management


promotion management



community building



touchpoint management


channel management


follower management


motivation management



conference call management


performance management



advocacy management


payment management



category management


license management




community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more
  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting