TaskRay vs. BigTime Software: Comparing Best Project Management Solutions 2026

Overview: TaskRay and BigTime Software as Project Management Category solutions.

TaskRay and BigTime Software are both robust solutions in the project management category with distinct focuses. TaskRay excels in training and onboarding capabilities, making it ideal for enterprises looking to scale practices and enhance customer relations. It is predominantly used by computer software and IT services sectors. On the other hand, BigTime Software shines in workflow and billing management, catering to large enterprises and accounting or IT service industries. Both products provide a comprehensive suite of features tailored to meet diverse business needs and are supported by strong vendor support options.

TaskRay: TaskRay is a comprehensive customer onboarding and project management app for Salesforce, offering a wide array of features. It is recognized for its robust functionality and extensive capabilities.

BigTime Software: Bigtime-software offers PSA tools that enhance efficiency and profitability for professional services organizations. BigTime’s software provides critical visibility for streamlined operations.

Top use cases: TaskRay vs BigTime Software

Use cases tied to TaskRay and BigTime Software from verified data sources. Click any use case for supporting evidences.

TaskRay BigTime Software

Top Capabilities: TaskRay vs BigTime Software

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: TaskRay vs BigTime Software

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: TaskRay vs BigTime Software

Share of peer evidence by company size for TaskRay and BigTime Software. Each product segments add up to 100%. Click any segment for supporting evidence.

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TaskRay BigTime Software
Key Capabilities Supported TaskRay supports training and onboarding, collaboration, and helpdesk management, addressing the need for streamlined process integration. → BigTime Software focuses on helpdesk management, workflow management, and billing processes, useful for structured service operations. →
Business Goals TaskRay helps in scaling best practices and acquiring customers, aligning with companies aiming to enhance customer relationships. → BigTime Software aids in acquiring customers and improving ROI, serving businesses looking to increase efficiency and sales. →
Core Features TaskRay features custom reports, integration, and ease of migration, supporting data-driven decision-making. → BigTime Software offers extensive data import capabilities and custom reports, providing essential insights and management flexibility. →
Vendor Support TaskRay provides 24/7 support along with email, phone, and chat support, catering to enterprise-level requirements. → BigTime Software features 24/7 support, augmented by a variety of support channels suitable for large-scale business services. →
Segments and Industries TaskRay primarily targets enterprises and large enterprises within computer software and IT industries. → BigTime Software caters mainly to large enterprises in IT services, accounting, and marketing sectors. →
Operational Alignment TaskRay integrates well into processes requiring seamless onboarding and collaboration in IT sectors. → BigTime Software supports operations in management and accounting, suitable for well-structured workflows within large enterprises. →
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TaskRay and BigTime Software: Best activities based on customer satisfaction

Most deployed common Activities for TaskRay and BigTime Software

What makes TaskRay and BigTime Software ideal for Training & Onboarding?
Taskray helps businesses onboard customers at scale in Salesforce by providing project management and customer onboarding solutions. Taskray provides onboarding templates and features a full suite of project management tools. BigTime Software offers onboarding sessions with a focus on training users on the software's features and integrating with QuickBooks. BigTime Software also provides resources specific to individual user needs. Both tools provide onboarding support, but Taskray emphasizes scalability and project management while BigTime Software focuses on integration and training. The limitations of these summaries are that they do not cover all the features of the tools.
"...TaskRay is a great option for companies looking to add structure and process to their client onboarding process...." Peer review by Director in Sales
"...During the two Onboard sessions, Brannon and Brea walked me through the features of the platform, and addressed specific questions to help me tailor BigTime to my unique needs...." Peer review by Frank M
How can TaskRay and BigTime Software enhance your Helpdesk Management process?
Taskray provides dedicated customer success managers and platinum support, which includes onboarding and customization assistance. Bigtime Software offers customer support that is responsive and helpful with resolving issues and providing guidance, but it may not always be immediately available. Both tools emphasize the importance of customer support. The comments provide limited insight into the specific features and functionalities of each tool.
"...Plus our world-class, five-star rated support team believes helping our customers be successful is just as important as powerful. ...." Peer review
"...Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch...." Peer review by David D., Co-Founder & Partner, Information Technology and Services
How can TaskRay and BigTime Software optimize your Workflow Management Workflow?
Taskray and BigTime Software both offer workflow management features. Taskray allows for customization with triggers, validation rules, and custom objects. BigTime Software focuses on streamlining workflows for time, expenses, and invoices. Taskray excels in providing multiple views of tasks and projects while BigTime Software boasts ease of use and flexibility. However, both tools have limitations, such as a learning curve and confusion regarding workflow status definitions.
"...You can make different kinds of process and workflow between the two as..." Peer review by Felicia K, Finance + Operations Manager, Information Technology and Services
"...BigTime allows you to manage workflow and not miss deadlines...." Peer review by Rhonda R., CPA, Accounting

TaskRay in Action: Unique Activities

How efficiently Does TaskRay manage your Collaboration?
TaskRay enhances team productivity and efficiency by facilitating project collaboration through task organization, file sharing, and communication tools. The software allows users to assign tasks, track progress, and engage in discussions within a shared platform. TaskRay's capabilities are limited by its integration with Salesforce, requiring users to have an existing Salesforce account.
"...It's a simple platform to do collaborative project and task management...." Peer review by Executive Sponsor

BigTime Software in Action: Unique Activities

How does BigTime Software address your Billing And Invoice Management Challenges?
The software helps businesses track time, manage projects, and generate invoices. The software assists with creating invoices and billing clients. A limitation is that it may not always accurately reflect all expenses on invoices.
"...Time tracking, billing, project management. ...." Peer review by Rita K., Admin
How does BigTime Software facilitate Engagement Management?
The software helps track and manage client engagements, including time spent, due dates, and expenses. Users can create engagements for each client, assign tasks, track progress, and generate customized reports. The software can be challenging to use at times and may require further development.
"...Ease of keeping track of all of the engagements for each client in one place; the ability to run reports that are extremely helpful and able to be customized so that I can see the exact information I want...." Peer review by Deborah Barnes

News

Latest BigTime Software news

Amerykanie z BigTime przejmujÄ… polski startup Primetric

BigTime has acquired Polish SaaS startup Primetric to enhance its professional services automation offerings. The acquisition aims to create a leading PSA software for small and medium-sized service firms globally. Primetric's tools for employee workload management and financial forecasting will integrate with BigTime's project management and billing solutions, expanding their market reach and functionality.

17/09/2026 - source