Comparison Summary
This comparison report of SolarWinds Service Desk vs. CRMdesk is based on a specific set of business needs and context. The comparison uses 7124 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and CRMdesk
SolarWinds Service Desk, CRMdesk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
CRMdesk focuses on Helpdesk Management with Social Media, Knowledge Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
"I think within a week we were confident that we had about 99% of computers listed with 90% done in the first day. " - Brian Moore
"I'm quite impressed with a quick look. Dealing with you is a pleasure compared with some of the other vendors out there. " - Henry S
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than CRMdesk for
Software Failure Risk
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
CRMdesk: Online Customer Support - Web Based Help Desk ...
Financials
M&A
PRIVATE
Business Need
Total Processes
(we found evidences for)
61
29
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
Top Channels
Channels Used
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e-mail
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phone calls
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social media
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website
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user generated content
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blogs
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Facebook
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Twitter
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offline
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chat
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on premises
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trade shows
- See 9 more
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e-mail
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phone calls
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social media
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website
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user generated content
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blogs
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Facebook
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Twitter
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offline
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chat
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on premises
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trade shows
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
