SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Userbrain: Userbrain simplifies user testing with quick setup and rapid results. Gain insights within hours to identify product strengths and weaknesses.
Introducing SmileBack and Userbrain
SmileBack, Userbrain, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Userbrain focuses on Customer Feedback Management with Website, Collaboration, White Labeling with Website, Engagement Management with Video, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmileBack and Userbrain: Best activities based on customer satisfaction
SmileBack in Action: Unique Activities
What Are the key features of SmileBack for Collecting Feedback?
"...Overall this product is very well thought out and works great for gathering feedback from customers...." Peer review by Curtis F, Technology Services Supervisor, Telecommunications
How does SmileBack address your Engaging Conversational Surveys Challenges?
"...By integrating with our ticketing system (ConnectWise) we are able to keep the record of the feedback with the ticket, along with any follow up work or conversations...." Peer review by David G, Head Of Operations, Information Technology and Services
What benefits does SmileBack offer for Rating And Review Management?
"...The reports and insight it provides are invaluable during customer business reviews. ...." Peer review by James O., Senior Partner, Computer & Network Security
What benefits does SmileBack offer for Helpdesk Management?
"...Everytime our helpdesk closes a ticket, an e-mail is sent to the ticket contact and they can select from the 3 smiley faces and leave comments...." Peer review by Ashley Wiedeman, Platform Manager, NTM National Technology Management
Userbrain in Action: Unique Activities
How does Userbrain address your Collaboration Challenges?
"...I highly recommend Userback to companies looking for a reliable online tool for design collaboration and bug reporting...." Case Study RCC Graphic Designs
What benefits does Userbrain offer for White Labeling?
"...For each website project, White Label Agency now captures client feedback using Userback s WordPress plugin option...." Case Study White Label Agency
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve internal communications
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| SmileBack | Userbrain | |
|---|---|---|
| Peer score | 4.8 | 4.4 |
| Peer insights | 1239 | 209 |
| Top industries |
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
Information Technology And Services 55.0%
Marketing And Advertising 27.0%
Events Services 17.0%
|
| SMB and Mid-Market | 98.0% | 100.0% |
| Enterprise | 2.0% | 0.0% |
| Pricing | SmileBack |
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