Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
Userbrain: Userbrain simplifies user testing with quick setup and rapid results. Gain insights within hours to identify product strengths and weaknesses.
Introducing Thematic and Userbrain
Thematic, CustomerSure, SurveyMonkey CX, etc., belong to a category of solutions that help Customer Experience Management, whereas Userbrain belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Thematic covers Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
Userbrain focuses on Customer Feedback Management with Website, Collaboration, White Labeling with Website, Engagement Management with Video, etc.
"It's so much easier having the platform! Knowing where the pain points are and knowing where we’re receiving kudos from people is huge. " - Ajantha Suriyanarayanan
"Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned. " - Jamie Fisher
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Thematic and Userbrain: Best activities based on customer satisfaction
Thematic in Action: Unique Activities
How does Thematic address your Customer Feedback Management Challenges?
"...Thematic saves me a great deal of time by automatically breaking up NPS comments into themes...." Peer review by Administrator
How does Thematic facilitate Engagement Management?
"...Huge organizational impact Distributed ownership of insights: we now have an intimate understanding about consumers POV of engaging with the brand Facilitated data-driven decision making Massive time-saving ability Reduced barriers to analyzing NPS feedback across the organization ..." Case Study Art.com
How efficiently Does Thematic manage your Helpdesk Management?
"...Greyhound was also able to bring their survey data into another integration with a tool called Thematic that helps with open-ended text responses...." How Greyhound used SurveyMonkey to increase their CX survey response rate by over 400%
Why is Thematic the best choice for Market Research?
"...65% Reduction in cost to generate insights from unstructured feedback Scale Survey capacity no longer throttled by analytics bottlenecks Infotools Ltd is a market research technology company with clients that include multinational telecommunication, airlines, and consumer goods companies. ..." Case Studies
Userbrain in Action: Unique Activities
How can Userbrain optimize your Collaboration Workflow?
"...You can assign team members as: Collaborators: can view, comment, share, and export test videos...." Userbrain - User testing made simple
How does Userbrain address your White Labeling Challenges?
"...For each website project, White Label Agency now captures client feedback using Userback s WordPress plugin option...." Case Study White Label Agency
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve internal communications
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Thematic peer evidence is 69% Enterprise. Userbrain peer evidence is 100% SMB and Mid-Market.
| Thematic | Userbrain | |
|---|---|---|
| Peer score | 4.7 | 4.4 |
| Peer insights | 1275 | 209 |
| Top industries |
Internet 37.0%
Telecommunications 26.0%
Financial Services 16.0%
|
Information Technology And Services 55.0%
Marketing And Advertising 27.0%
Events Services 17.0%
|
| SMB and Mid-Market | 31.0% | 100.0% |
| Enterprise | 69.0% | 0.0% |
News
Latest Thematic news
Thematic Launches Customer Intelligence and Activation for Agentic CX
Thematic has introduced Customer Intelligence and Activation, a new system that consolidates unstructured feedback to provide team-specific insights, predictive scores, and actionable recommendations.