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Userbrain - Customer Feedback Management: Use Cases, Capabilities & Competitors

4.44 5

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Userbrain - Test your website with real people

Userbrain Overview

Userbrain accelerates your product development by enabling swift user testing. Set up a test in minutes and receive feedback within hours, allowing you to quickly identify what's effective and what needs improvement. With access to a pool of over 145,000 testers, Userbrain provides an efficient way to gather insights on websites, apps, and prototypes. This tool simplifies the user testing process, making it accessible and affordable for businesses aiming to refine their digital products. Whether you're testing new features or prototypes, Userbrain delivers actionable feedback that helps enhance user experience and product functionality.

Use Cases

Customers recommend Customer Feedback Management, Collaboration, White Labeling, as the business use cases that they have been most satisfied with while using Userbrain.

Other use cases:

Engagement Management
Content Sharing
Workflow Management
Segmentation And Targeting
Sales Review & Feedback
Training & Onboarding
Advertisement

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userbrain.

Other priorities:

Grow Market Share
Improve Internal Communications

See all business priorities See less business priorities

Userbrain Use-Cases and Business Priorities: Customer Satisfaction Data

Userbrain works with different mediums / channels such as Website. and Video.

Userbrain's features include White Label, and Templates. and Userbrain support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Userbrain analytics capabilities include Custom Reports, and Analytics.

Reviews

"Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned." - Jamie Fisher

Peer review evidence (same sources as the product rating summary)

"...Access to reliable user testers satisfaction guaranteed...." Userbrain - User testing made simple

"...I highly recommend Userback to companies looking for a reliable online tool for design collaboration and bug reporting...." Case Study RCC Graphic Designs

"...For each website project, White Label Agency now captures client feedback using Userback s WordPress plugin option...." Case Study White Label Agency

Userbrain, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userbrain simplifies user testing with quick setup and rapid results. Gain insights within hours to identify product strengths and weaknesses.

Popular Business Setting

for Userbrain

Top Industries

Information Technology and Services
Marketing and Advertising
Events Services

Popular in

Mid Market
Small Business

Userbrain is popular in Information Technology And Services, Marketing And Advertising, and Events Services and is widely used by Mid Market, and Small Business,

Userbrain Customer wins, Customer success stories, Case studies

How efficiently Does Userbrain manage your Customer Feedback Management?

How does Userbrain address your Collaboration Challenges?

How does Userbrain address your White Labeling Challenges?

How efficiently Does Userbrain manage your Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Userbrain solved their Customer Feedback Management needs. Cuspera uses 209 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Jamie Fisher Head of Ecommerce Bradshaw Taylor Ltd.	Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned. Testimonial By Jamie Fisher
Pascal Briod Head of Product & Co-Founder Monito	Userbrain gives me incredibly useful insights on how first-time users understand the value proposition of our product and helps me identify bugs or usability issues quickly. Testimonial By Pascal Briod

CUSTOMERS	TESTIMONIALS
Jamie Fisher Head of Ecommerce Bradshaw Taylor Ltd.	Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned. Testimonial By Jamie Fisher
Pascal Briod Head of Product & Co-Founder Monito	Userbrain gives me incredibly useful insights on how first-time users understand the value proposition of our product and helps me identify bugs or usability issues quickly. Testimonial By Pascal Briod

Commend - Telecommunications - Medium

Salzburg, Austria

Userbrain helped Commend cut system setup time from 8 hours to just 5 minutes. The UX team used Userbrain to test their new configuration platform with real integrators and operators. Remote, AI-powe...red testing replaced slow, manual research. Insights arrived in hours, not weeks. Product decisions now rely on user evidence, not opinions. Testing became continuous and transparent across teams.

Kleine Zeitung - Media Production - Large

Graz, Austria

Userbrain helped Kleine Zeitung scale user testing for its digital newsroom. Before, tests took weeks and had a 50% no-show rate. With Userbrain, tests run remotely and results arrive in under 3 days.... The team now completes over 10 tests per quarter, with 90% unmoderated. Userbrain's AI delivers instant insights, making user feedback central to every product release. The process saves time, reduces stress, and involves the whole team in product decisions.

From Scratch - Marketing And Advertising - Small

Amsterdam, Netherlands

Userbrain helped From Scratch, a boutique Amsterdam consultancy, test brand messaging for clients before launch. The team used Userbrain to validate copy and site content with real users, building cl...ient confidence and reducing hesitation to go live. Flexible pricing and GDPR compliance made Userbrain a better fit than costly, clunky competitors. Userbrain's multilingual testing, especially for German audiences, improved relevance for DACH-market clients. User testing revealed unseen gaps, leading to stronger campaigns and higher lead generation for clients.

Die Presse - Media Production - Large

Vienna, Austria

Userbrain helped Die Presse cut UX testing time from two weeks to just two days. The team used Userbrain to recruit testers matching their audience and get fast, actionable feedback. Five test sessio...ns with screen recordings revealed key usability issues in new digital games. The findings led to clear design fixes and a prioritized improvement list. Userbrain became a core tool for Die Presse’s digital product decisions.

Wüstenrot - Banking - Large

Vienna, Austria

Userbrain helped Wüstenrot cut UX testing time from months to same-day feedback. The UX team moved from slow agency-led tests to fast, in-house user testing. Now, most test cycles finish in about a w...eek, not three months. Userbrain's platform lets them test Figma prototypes and run both mobile and desktop tests. This speed lets Wüstenrot catch issues early and avoid building unwanted features. The tool's insights changed key product decisions and spread to other teams in the company.

Vinny & Charles Jewelry - Consumer Goods - Small

Perth, Australia

Userbrain helped Vinny & Charles Jewelry improve their website by providing real user feedback. The team used Userbrain to test site functions and identify areas for better user experience. Insights ...from testers led to changes in images, text, and filters. The feedback process was easy and fast for the small business. Vinny & Charles saw valuable improvements in website flow and conversion rates.

Peers used Userbrain for customer feedback management and collaboration

Userbrain Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.39/5 ★ Read Reviews (44)
Analytics	4.22/5 ★ Read Reviews (15)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.39/5 ★ Read Reviews (44)
Analytics	4.22/5 ★ Read Reviews (15)

Software Failure Risk Guidance

for Userbrain

Overall Risk Meter

Low Medium High

Top Failure Risks for Userbrain

Userbrain GmbH Profile

Company Name

Userbrain GmbH

Company Website

https://www.userbrain.com/en/

HQ Location

Wielandgasse 56, Graz, Österreich 8010, AT

Employees

1-10

Social

Financials

PRIVATE