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Userbrain - Customer Feedback Management: Use Cases, Capabilities & Competitors

Name: Userbrain
Brand: Userbrain
Rating: 4.4 (209 reviews)

4.44 5

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(209)

Userbrain - Test your website with real people

Userbrain Overview

Userbrain accelerates your product development by enabling swift user testing. Set up a test in minutes and receive feedback within hours, allowing you to quickly identify what's effective and what needs improvement. With access to a pool of over 145,000 testers, Userbrain provides an efficient way to gather insights on websites, apps, and prototypes. This tool simplifies the user testing process, making it accessible and affordable for businesses aiming to refine their digital products. Whether you're testing new features or prototypes, Userbrain delivers actionable feedback that helps enhance user experience and product functionality.

Use Cases

Customers recommend Customer Feedback Management, Collaboration, White Labeling, as the business use cases that they have been most satisfied with while using Userbrain.

Other use cases:

Engagement Management
Content Sharing
Workflow Management
Segmentation And Targeting
Sales Review & Feedback
Training & Onboarding
Advertisement

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userbrain.

Other priorities:

Grow Market Share
Improve Internal Communications

See all business priorities See less business priorities

Userbrain Use-Cases and Business Priorities: Customer Satisfaction Data

Userbrain works with different mediums / channels such as Website. and Video.

Userbrain's features include White Label, and Templates. and Userbrain support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Userbrain analytics capabilities include Custom Reports, and Analytics.

Reviews

"Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned." - Jamie Fisher

Peer review evidence (same sources as the product rating summary)

"...Userback now plays an integral part in the feedback process of client design projects...." Case Study RCC Graphic Designs

"...You can assign team members as: Collaborators: can view, comment, share, and export test videos...." Userbrain - User testing made simple

"...For each website project, White Label Agency now captures client feedback using Userback s WordPress plugin option...." Case Study White Label Agency

Userbrain, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userbrain simplifies user testing with quick setup and rapid results. Gain insights within hours to identify product strengths and weaknesses.

Popular Business Setting

for Userbrain

Top Industries

Information Technology and Services
Marketing and Advertising
Events Services

Popular in

Mid Market
Small Business

Userbrain is popular in Information Technology And Services, Marketing And Advertising, and Events Services and is widely used by Mid Market, and Small Business,

Userbrain Customer wins, Customer success stories, Case studies

Why is Userbrain the best choice for Customer Feedback Management?

How efficiently Does Userbrain manage your Collaboration?

How efficiently Does Userbrain manage your White Labeling?

How can Userbrain enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Userbrain solved their Customer Feedback Management needs. Cuspera uses 209 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Jamie Fisher Head of Ecommerce Bradshaw Taylor Ltd.	Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned. Testimonial By Jamie Fisher
Pascal Briod Head of Product & Co-Founder Monito	Userbrain gives me incredibly useful insights on how first-time users understand the value proposition of our product and helps me identify bugs or usability issues quickly. Testimonial By Pascal Briod

CUSTOMERS	TESTIMONIALS
Jamie Fisher Head of Ecommerce Bradshaw Taylor Ltd.	Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned. Testimonial By Jamie Fisher
Pascal Briod Head of Product & Co-Founder Monito	Userbrain gives me incredibly useful insights on how first-time users understand the value proposition of our product and helps me identify bugs or usability issues quickly. Testimonial By Pascal Briod

Starling Minds - Health, Wellness And Fitness - Small

Vancouver, Canada

Userbrain helped Starling Minds cut user testing time from 30 days to just 30 minutes. The team used to struggle with slow, manual recruiting and skipped tests, leading to costly design fixes. With U...serbrain, they now run remote, unmoderated tests and get real user feedback in hours. This change let them iterate faster, improve user engagement, and move a team member from admin work to full-time design. Userbrain made user testing easy and central to their design process.

Vinny & Charles Jewelry - Consumer Goods - Small

Perth, Australia

Userbrain helped Vinny & Charles Jewelry improve their website by providing real user feedback. The team used Userbrain to test site functions and identify areas for better user experience. Insights ...from testers led to changes in images, text, and filters. The feedback process was easy and fast for the small business. Vinny & Charles saw valuable improvements in website flow and conversion rates.

Prosper Labs - Marketing And Advertising - Small

Melbourne, Australia

Userbrain helped Prosper Labs, a marketing and CRO agency, speed up user testing. The agency used Userbrain to screen demographics and find the right test participants. This reduced wasted credits an...d saved time and money. Automated insights and transcripts made it easier to analyze user feedback. Prosper Labs now gets faster, more accurate research results for their clients.

SQL Spreads - Information Technology And Services - Small

Malmo, Sweden

SQL Spreads used Userbrain to improve product quality and user experience. They needed testers with Excel and SQL Server knowledge. Userbrain made it easy to find qualified testers fast. Real user fe...edback helped SQL Spreads identify and fix problems. The company made product and service changes based on these insights.

Polly - Information Technology And Services - Medium

Seattle, USA

Polly uses Userbrain to run regular unmoderated user tests. They test prototypes and workflows every month to understand user behavior. Userbrain's AI insights help Polly quickly gather feedback and ...share actionable improvements with their UX team. Brent Miller, UX researcher at Polly, says every test provides value for design and stakeholders. This habit of frequent user testing gives Polly a competitive edge in product development.

Poll Everywhere - Information Technology And Services - Medium

San Francisco, USA

Poll Everywhere used Userbrain to speed up user testing. Before, testing took hours and gave unclear results. With Userbrain, tests run in 20 minutes and give clear feedback. The team quickly finds u...sability issues and fixes them the same day. Videos help everyone, from engineers to executives, see real user problems. Userbrain helps Poll Everywhere ship updates faster and with more confidence.

Peers used Userbrain for customer feedback management and collaboration

Userbrain Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.39/5 ★ Read Reviews (44)
Analytics	4.22/5 ★ Read Reviews (15)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.39/5 ★ Read Reviews (44)
Analytics	4.22/5 ★ Read Reviews (15)

Software Failure Risk Guidance

for Userbrain

Overall Risk Meter

Low Medium High

Top Failure Risks for Userbrain

Userbrain GmbH Profile

Company Name

Userbrain GmbH

Company Website

https://www.userbrain.com/en/

HQ Location

Wielandgasse 56, Graz, Österreich 8010, AT

Employees

1-10

Social

Financials

PRIVATE