SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Tivian: GuideSpark and Tivian enhance employee and customer experiences through intelligent experience management. They capture data to provide insights for informed business decisions.
This comparison report of SmartSurvey vs. Tivian is based on a specific set of business needs and context. The comparison uses 4151 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmartSurvey and Tivian
SmartSurvey, Sogolytics, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management, whereas Tivian belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
Tivian focuses on Engagement Management, Training & Onboarding, Performance Management, Communication Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmartSurvey and Tivian: Best activities based on customer satisfaction
SmartSurvey in Action: Unique Activities
What benefits does SmartSurvey offer for Collecting Feedback?
"...SmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions...." Peer review
What solutions does SmartSurvey provide for Communication Management?
"...There is also support for publishing links to the survey via social media such as Twitter or Facebook...." Peer review by Charles Sharp, Non-Profit Organization Management
What Are the key features of SmartSurvey for Market Research?
"...From event feedback to sophisticated market research, SmartSurvey is your best choice...." Case Study Royal College of Obstetricians and Gynaecologists
Tivian in Action: Unique Activities
How does Tivian facilitate Engagement Management?
"...GuideSpark has provided us with a way to bring employees the information they need in an effective and engaging way...." Peer review by Melissa Sparks, Director of Learning and Development, Talent Management, Ochsner Health System
What Are the key features of Tivian for Training & Onboarding?
"...Easily onboard new hires. ..." Internal Communications Software
How can Tivian enhance your Performance Management process?
"...Lionsgate s traditional performance management philosophy didn..." Peer review by Lisa Barbato, Director, Communication and Engagement, Lionsgate
How can Tivian optimize your Collaboration Workflow?
"...The Spark Methodology is our collaborative approach to driving change effectiveness for hundreds of enterprise customers...." GuideSpark
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve brand engagement
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Improve stakeholder relations
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 11 more
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve visibility
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
SmartSurvey peer evidence is 54% Enterprise. Tivian peer evidence is 100% SMB and Mid-Market.
| SmartSurvey | Tivian | |
|---|---|---|
| Peer score | 4.6 | 4.5 |
| Peer insights | 3729 | 422 |
| Top industries |
Government Administration 27.0%
Transportation/Trucking/Railroad 18.0%
Education 15.0%
|
Banking 100.0%
|
| SMB and Mid-Market | 46.0% | 100.0% |
| Enterprise | 54.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
SmartSurvey
News
Latest SmartSurvey news
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
Latest Tivian news
Tivian Launches DXIMagic: AI-Powered Data Quality Assurance for DXI Customers
Tivian has introduced DXIMagic, an AI-powered data quality assurance feature for its DXI platform. DXIMagic automates data cleaning and validation within Tivians survey ecosystem, enhancing data reliability for employee experience, customer experience, and market research applications.
How can SmartSurvey optimize your Social Media Management Workflow?