Overview: SmartSurvey and SelectSurvey.NET as Customer Feedback Management Category solutions.

SmartSurvey and SelectSurvey.NET both operate within the Customer Feedback Management category, yet they serve distinct user needs. SmartSurvey excels in advanced feedback collection and customer satisfaction analysis for large enterprises. In contrast, SelectSurvey.NET is geared towards smaller organizations focusing on branded surveys and competitive intelligence. SmartSurvey supports broad communication strategies through multiple channels, while SelectSurvey.NET emphasizes data management and ease of integration. The choice depends on whether users need comprehensive customer interaction tools or straightforward survey management.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

SelectSurvey.NET: SelectSurvey.NET provides comprehensive online survey software written in ASP.NET, featuring advanced logic for marketing applications. It offers tools for creating surveys, sending invitations, and generating reports.

SmartSurvey and SelectSurvey.NET: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmartSurvey facilitates collecting feedback and engaging conversational surveys along with capabilities for measuring customer satisfaction and managing social media. read more →

SelectSurvey.NET focuses on collecting feedback with white-labeled surveys and includes features like competitive intelligence and automated workflows. read more →

Business Goals

SmartSurvey helps in improving customer satisfaction and building brand awareness, supporting strategic moves towards increasing sales. read more →

SelectSurvey.NET aims to build brand awareness and assist in customer acquisition, aligning with strategies for market penetration. read more →

Core Features

SmartSurvey stands out with robust analytics, custom report generation, and integration abilities to import and export data efficiently. read more →

SelectSurvey.NET offers analytics and custom reports, with a notable focus on integration and ease of migration. read more →

Vendor Support

SmartSurvey provides extensive 24/7 support along with email, phone, and chat options, catering to diverse support preferences. read more →

SelectSurvey.NET offers 24/7 support with additional email, phone, and chat support options, though at a smaller scale. read more →

Segments and Industries

SmartSurvey primarily serves mid-market and large enterprises, with significant usage in government, transportation, and education sectors. read more →

SelectSurvey.NET caters to smaller and mid-sized enterprises, with applications in research, education, and healthcare industries. read more →

Operational Alignment

SmartSurvey integrates into various workflows through social media, email, and websites supporting strategic communication needs. read more →

SelectSurvey.NET fits into organizational operations with its emphasis on email and video channels, tailored to survey management and data handling. read more →