Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.
Tivian: GuideSpark and Tivian enhance employee and customer experiences through intelligent experience management. They capture data to provide insights for informed business decisions.
Introducing Simplesat and Tivian
Simplesat, Connectwise Customer Feedback (formerly SmileBack), YetPulse, etc., belong to a category of solutions that help Customer Feedback Management, whereas Tivian belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Simplesat covers Collecting Feedback with E-Mail, Communication Management with Website, Engaging Conversational Surveys with E-Mail, Helpdesk Management with E-Mail, etc.
Tivian focuses on Engagement Management, Training & Onboarding, Performance Management, Communication Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Simplesat and Tivian: Best activities based on customer satisfaction
Simplesat in Action: Unique Activities
What benefits does Simplesat offer for Collecting Feedback?
"...Through the tool, we have been able to gather feedback about the satisfaction of our customers from the services we offer...." Peer review by Faith J, Mrs.
Why is Simplesat the best choice for Helpdesk Management?
"...Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email...." Peer review
How does Simplesat facilitate Rating And Review Management?
"...Our client response rate is extremely high and accurate...." Testimonial by Kenny R
Tivian in Action: Unique Activities
What makes Tivian ideal for Engagement Management?
"...By engaging employees and spouses with incentives and multiple communications channels--videos, postcards, and contests--we have increased overall participation in wellness and are confident that engagement will continue to improve...." Peer review by Terri Goodbar, Benefits Consultant, ABB
What benefits does Tivian offer for Training & Onboarding?
"...It s time to overhaul onboarding with multi-month, tailored experiences designed to engage today s digital, distributed workforce...." Onboarding Communication Solution
How does Tivian address your Performance Management Challenges?
"...GuideSpark is an employee performance and talent management software solution...." Peer review
What Are the key features of Tivian for Communication Management?
"...GuideSpark Communicate Journeys Talent Management. ..." Employee Performance & Talent Management System
What Are the key features of Tivian for Collaboration?
"...Yet having set the standard for digital communication and collaboration for nearly 30 years, the company was not applying the same level of... Posts navigation...." Case Studies
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve internal communications
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Improve visibility
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Improve ROI
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Increase sales & revenue
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Build brand awareness
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Establish thought leadership
- See 6 more
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve visibility
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Simplesat | Tivian | |
|---|---|---|
| Peer score | 4.7 | 4.5 |
| Peer insights | 2086 | 422 |
| Top industries |
Information Technology And Services 51.0%
Computer Software 19.0%
Computer & Network Security 9.0%
|
Banking 100.0%
|
| SMB and Mid-Market | 97.0% | 100.0% |
| Enterprise | 3.0% | 0.0% |
| Pricing | Simplesat |
Integrations
Ecosystem partners each product commonly connects with.
Simplesat
News
Latest Simplesat news
Simplesat opens express migration for Delighted users ahead of June 30 ...
Simplesat has launched an express migration program for Delighted users, whose service will shut down on June 30, 2026. The program offers a seamless transition, including data import, survey recreation, and integration setup, at no cost. Simplesat also covers remaining Delighted contract months for annual plan sign-ups. The platform offers AI-driven feedback summaries and integrations with Zendesk, Gladly, Gorgias, and Salesforce.
Latest Tivian news
Tivian Launches DXIMagic: AI-Powered Data Quality Assurance for DXI Customers
Tivian has introduced DXIMagic, an AI-powered data quality assurance feature for its DXI platform. DXIMagic automates data cleaning and validation within Tivians survey ecosystem, enhancing data reliability for employee experience, customer experience, and market research applications.