Overview: SAP Customer Experience and Scratchpad as CRM Category solutions.
SAP Customer Experience is tailored for managing customer engagement with features like analytics and extensive integration capabilities, mainly benefiting mid-sized to large businesses. It excels in enhancing customer relationships and expanding market reach. Scratchpad, on the other hand, is more suited for businesses focusing on sales forecasting and pipeline management, offering training and onboarding as key features. It's preferred by enterprises in the tech industry looking to increase sales efficiency, with a strong emphasis on ROI improvement.
SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.
Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.
SAP Customer Experience and Scratchpad: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Customer Experience supports a wide range of activities including engagement management and sales document management, helping users manage customer interactions effectively. read more →
Scratchpad focuses on forecasting, workflow management, and pipeline management, targeting sales teams needing robust sales processes. read more →
Business Goals
SAP Customer Experience is aimed at enhancing customer relationships and acquiring new customers, which aligns with goals of increasing sales and growing market presence. read more →
Scratchpad helps scale best practices and improve ROI, with objectives like launching new products and enhancing customer relationships. read more →
Core Features
SAP Customer Experience boasts strong analytics and integration features, along with custom reporting and comprehensive data handling. read more →
Scratchpad offers training and onboarding, along with robust data import and export functionalities, meeting the needs of efficient data handling. read more →
Vendor Support
SAP Customer Experience offers 24/7 support, proving critical for maintaining operational efficiency across all hours. read more →
Scratchpad provides training & onboarding support, along with 24/7 availability, catering to enterprise needs for continuous assistance. read more →
Segments and Industries
SAP Customer Experience is popular among mid-market to large enterprises, particularly in software and IT services. read more →
Scratchpad is predominantly used by enterprises in computer software and financial services sectors. read more →
Operational Alignment
SAP Customer Experience fits well into workflows of mid to large enterprises with its comprehensive engagement and relationship management capabilities. read more →
Scratchpad is tailored for businesses with complex sales processes requiring detailed pipeline and workflow management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
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- Medium
- High
Data
Support
Others
SAP Customer Experience in Action: Unique Use Cases
How efficiently Does SAP Customer Experience manage your Engagement Management?
What Are the key features of SAP Customer Experience for Sales Document Management?
How can SAP Customer Experience optimize your Helpdesk Management Workflow?
How can SAP Customer Experience enhance your Relationship Management process?
Why is SAP Customer Experience the best choice for Contact List Management?
Scratchpad in Action: Unique Use Cases
How can Scratchpad optimize your Forecasting Workflow?
What makes Scratchpad ideal for Workflow Management?
How does Scratchpad facilitate Pipeline Management?
Why is Scratchpad the best choice for Training & Onboarding?
Alternatives
News
Latest SAP Customer Experience News
DXC launches solution with SAP & Microsoft to boost AI use - ChannelLife Australia
DXC Technology has launched "DXC Complete with SAP and Microsoft," integrating SAP's cloud suite and Microsoft Azure AI to streamline SAP modernization for enterprises. The solution supports RISE with SAP and GROW with SAP, offering integrated automation and predictive insights via Microsoft applications.
