Comparison Summary
This comparison report of Salesforce Service Cloud vs. Eptica is based on a specific set of business needs and context. The comparison uses 11950 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and Eptica
Salesforce Service Cloud, Eptica, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Eptica focuses on Engagement Management with E-Mail, Knowledge Management with E-Mail, Customer Feedback Management, Contact List Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than Eptica for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Eptica | Digital CX solutions powered by AI
Age
1999
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
109
41
Total Goals
(we found evidences for)
18
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Improve stakeholder relations
-
Improve ROI
-
Scale best practices
-
Improve brand engagement
-
Improve digital and social presence
-
Improve efficiency
-
Build brand awareness
-
Launch new products
-
Shorten ramp up time
-
Improve visibility
-
Enter new markets internationally or locally
-
Grow market share
-
Increase average basket value
-
Manage risk
- See 15 more
-
Scale best practices
-
Enhance customer relationships
-
Acquire customers
-
Improve ROI
-
Grow market share
-
Improve brand engagement
-
Establish thought leadership
-
Increase sales & revenue
-
Build brand awareness
-
Improve efficiency
-
Improve visibility
-
Improve digital and social presence
-
Increase average basket value
-
Improve consistency
- See 11 more
Top Channels
Channels Used
-
e-mail
-
chat
-
text SMS
-
social media
-
offline
-
video
-
omnichannel
-
trade shows
-
on premises
-
website
-
user generated content
-
blogs
-
events
-
phone calls
-
promotions
-
mobile
-
Twitter
-
Facebook
- See 15 more
-
e-mail
-
chat
-
text SMS
-
social media
-
offline
-
video
-
omnichannel
-
trade shows
-
on premises
-
website
-
user generated content
-
blogs
-
events
-
phone calls
-
promotions
-
mobile
-
Twitter
-
Facebook
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
