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Compare Salesforce Essentials vs Siebel CRM

Comparison Summary

For Salesforce Essentials vs Siebel CRM comparison, Our AI algorithm looked at 4424 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Essentials and Siebel CRM to solve their respective business needs.

Pros and cons of Salesforce Essentials and Siebel CRM

Salesforce Essentials is more suited to businesses that require Engagement Management and Helpdesk Management with Social Media where as Siebel CRM is focused towards Engagement Management with Omnichannel and Helpdesk Management with Phone Calls .

logo Salesforce Essentials

Focus area

Salesforce Essentials is better than Siebel CRM for

Software Failure Risk

  • medium

logo Siebel CRM

Focus area

Software Failure Risk

  • low

About

Build stronger customer relationships, with the CRM built for small business

Siebel CRM - Digital Transformation

Age

1999

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

82

65

Total Goals
(we found evidences for)

16

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


sales document management

contract management

proposal & quote management


knowledge management


contact list management


communication management

tracking & monitoring communications

sending & publishing communications




workflow management


customer case management


pipeline management



sales call management

meeting management


training & onboarding


community building


conversion management


social media management

managing social media account

social media analytics




customer feedback management

measuring customer satisfaction



relationship management


lead qualification

lead qualification: demographic

lead qualification: technographic


campaign management

campaign analytics


generation of new leads



content management


opportunity management


business development



rating and review management


account management


loyalty management

customise loyalty program






products & pricelist management



lifetime value management


competitive intelligence



touchpoint management


revenue cycle management


conference call management


performance management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Improve brand engagement

  • Build brand awareness

  • Grow market share

  • Increase average basket value

  • Improve digital and social presence

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Improve efficiency

  • Grow market share

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Improve internal communications

  • Improve digital and social presence

  • See 11 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • omnichannel

  • offline

  • mobile

  • video

  • point of sale

  • promotions

  • social media

  • on premises

  • events

  • trade shows

  • mobile app

  • chat

  • user generated content

  • blogs

  • Facebook

  • Twitter

  • Instagram

  • Whatsapp

  • website

  • See 18 more
  • phone calls

  • e-mail

  • omnichannel

  • offline

  • mobile

  • video

  • point of sale

  • promotions

  • social media

  • on premises

  • events

  • trade shows

  • mobile app

  • chat

  • user generated content

  • blogs

  • Facebook

  • Twitter

  • Instagram

  • Whatsapp

  • website

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting