Overview: Salesforce Chatter and Glance Guided CX as Collaboration and Productivity Category solutions.
Salesforce Chatter excels in providing a robust collaboration environment for businesses of various sizes, focusing on enhancing internal communications and improving customer relationships. Its emphasis on data handling and security supports industries like IT and manufacturing effectively. On the other hand, Glance Visual Engagement Platform is tailored for businesses aiming to boost customer engagement and increase ROI, with a straightforward feature set perfect for managing customer interactions. Its support structure complements companies looking to enhance customer satisfaction through interaction management.
Salesforce Chatter: Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
Salesforce Chatter and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Salesforce Chatter supports collaboration and communication management, focusing on efficient internal communications and content sharing. read more →
Glance Visual Engagement Platform centers on engagement management and customer feedback, aiming to assist customer interaction processes. read more →
Business Goals
Salesforce Chatter improves internal communications and aims to enhance customer relationships and drive sales. read more →
Glance Visual Engagement Platform aims to enhance customer relationships and improve ROI, focusing on lifetime customer value. read more →
Core Features
Salesforce Chatter offers data export, integration options, and AI-powered tools, along with strong security and privacy features. read more →
Glance Visual Engagement Platform provides custom reporting, security features, and integration capabilities. read more →
Vendor Support
Salesforce Chatter offers comprehensive 24/7 support, aligning with complex, large-scale operational needs. read more →
Glance Visual Engagement Platform provides consistent 24/7 support, ideal for customer-centric operations. read more →
Segments and Industries
Salesforce Chatter serves various segments, including mid-market and enterprises, prevalent in IT and manufacturing industries. read more →
Glance Visual Engagement Platform supports undefined segments, suggesting a flexible approach to industry application. read more →
Operational Alignment
Salesforce Chatter integrates well with different operational setups, particularly for mid to large companies focusing on collaboration. read more →
Glance Visual Engagement Platform fits businesses targeting engagement-driven workflows, especially in customer-centric environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Salesforce Chatter in Action: Unique Use Cases
How does Salesforce Chatter facilitate Collaboration?
What Are the key features of Salesforce Chatter for Communication Management?
What benefits does Salesforce Chatter offer for Content Management?
How does Salesforce Chatter facilitate Sales Document Management?
Glance Guided CX in Action: Unique Use Cases
What benefits does Glance Guided CX offer for Engagement Management?
How does Glance Guided CX facilitate Customer Feedback Management?
What Are the key features of Glance Guided CX for Helpdesk Management?
What solutions does Glance Guided CX provide for Contact List Management?
Alternatives
News
Latest Salesforce Chatter News
Introducing Enterprise Knowledge powered by Data Cloud: Drive more accurate and trusted Agentforce responses with unstructured data.
Salesforce introduces Enterprise Knowledge powered by Data Cloud, enhancing Agentforce with unstructured data capabilities. This suite enables organizations to unlock and activate unstructured data, improving AI responses with accurate and trusted information. The integration of Zoomin's technology streamlines data access and processing, offering connectors to platforms like Zendesk and Google Drive. This innovation supports efficient customer service by providing comprehensive, personalized AI-driven answers.
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
