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Compare Salesforce B2C Commerce vs SAP Commerce Cloud

Comparison Summary

For Salesforce B2C Commerce vs SAP Commerce Cloud comparison, Our AI algorithm looked at 1986 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce B2C Commerce and SAP Commerce Cloud to solve their respective business needs.

Pros and cons of Salesforce B2C Commerce and SAP Commerce Cloud

Salesforce B2C Commerce is more suited to businesses that require Engagement Management with Website and Advertisement with Promotions where as SAP Commerce Cloud is focused towards Engagement Management with Omnichannel and Products & Pricelist Management with Mobile .

logo Salesforce B2C Commerce

Focus area

Software Failure Risk

  • low

logo SAP Commerce Cloud

Focus area

SAP Commerce Cloud is better than Salesforce B2C Commerce for

Software Failure Risk

  • low

About

B2C eCommerce - Salesforce.com

Commerce cloud solution for long-term customer loyalty

Age

1999

1972

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

62

66

Total Goals
(we found evidences for)

11

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



contact list management



communication management

tracking & monitoring communications

sending & publishing communications



helpdesk management


sales document management

proposal & quote management

contract management


workflow management


social media management

social media analytics


content management

content publishing


generation of new leads


competitive intelligence



products & pricelist management




promotion management


international marketing


loyalty management

customise loyalty program

identify target customers


knowledge management


rating and review management




training & onboarding


category management



customer feedback management

measuring customer satisfaction



lifetime value management



social media marketing



campaign management


customer case management


discount management


account management


community building


segmentation and targeting


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Grow market share

  • Improve digital and social presence

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve visibility

  • Increase customer life time value

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • mobile

  • promotions

  • mobile app

  • offline

  • omnichannel

  • point of sale

  • website

  • e-mail

  • social media

  • coupons

  • review sites

  • eBay

  • phone calls

  • games

  • video

  • on premises

  • user generated content

  • blogs

  • Amazon

  • See 16 more
  • mobile

  • promotions

  • mobile app

  • offline

  • omnichannel

  • point of sale

  • website

  • e-mail

  • social media

  • coupons

  • review sites

  • eBay

  • phone calls

  • games

  • video

  • on premises

  • user generated content

  • blogs

  • Amazon

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting