Overview: QuestionPro Survey and Spark Chart as Customer Feedback Management Category solutions.

QuestionPro Survey is geared toward large enterprises across various industries, offering robust analytics, survey customization, and multi-channel support. It excels in measuring customer loyalty and experiences through detailed feedback mechanisms. Spark Chart serves large enterprises focusing on social media and communication management, with moderate capabilities in customer satisfaction and brand awareness. It is suitable for consulting and marketing industries where training and onboarding are key features.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Spark Chart: Spark Chart offers professional survey software features to manage projects and generate detailed reports. Users can quickly become experts with its intuitive tools.

QuestionPro Survey and Spark Chart: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

QuestionPro Survey supports feedback surveys, net promoter score measurement, and market research, tailoring to detailed customer experience assessment. read more →

Spark Chart focuses on collecting feedback and social media management, suitable for businesses targeting communication efficiency. read more →

Business Goals

QuestionPro Survey aids in measuring customer and employee experiences, aligning with goals like brand loyalty and risk assessment. read more →

Spark Chart helps improve customer satisfaction, assists in acquiring customers, and builds brand awareness through streamlined feedback collection. read more →

Core Features

Standout features of QuestionPro Survey include comprehensive analytics, custom reporting, and seamless data integration for detailed business insights. read more →

Spark Chart offers training, easy migration, and custom reporting, supporting businesses in marketing and consulting sectors with its streamlined analytics. read more →

Vendor Support

QuestionPro Survey provides extensive 24/7 support across chat, email, and phone, meeting diverse customer support needs. read more →

Spark Chart offers email and chat support, with training and onboarding for smooth user experiences, though less comprehensive. read more →

Segments and Industries

Used by large enterprises, QuestionPro Survey serves diverse industries such as research, education, and non-profits. read more →

Spark Chart primarily serves large enterprises, particularly in management consulting and marketing industries, with limited small business usage. read more →

Operational Alignment

QuestionPro Survey integrates well in enterprise-level workflows, supporting complex survey and feedback processes. read more →

Spark Chart aligns with operational needs in social media and marketing, favoring businesses needing efficient communication and brand engagement. read more →