Overview: OnAvaya and Enghouse Interactive as Contact Center Software Category solutions.
OnAvaya: OnAvaya™ – Google Cloud Platform offers a hosted contact center service using Avaya's IP Office™ and IP Office™ Contact Center software. This service is available exclusively in the US.
Enghouse Interactive: Enghouse Interactive unlocks the power of contact centers by engaging customers across all channels. Personalized experiences are provided at scale, making contact centers a competitive advantage.
OnAvaya and Enghouse Interactive: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
OnAvaya in Action: Unique Use Cases
What benefits does OnAvaya offer for Sales Call Management?
Enghouse Interactive in Action: Unique Use Cases
What makes Enghouse Interactive ideal for Helpdesk Management?
How does Enghouse Interactive address your Engagement Management Challenges?
How can Enghouse Interactive optimize your Contact List Management Workflow?
What Are the key features of Enghouse Interactive for Communication Management?
News
Latest OnAvaya news
Jeff Clarke takes the helm of Avaya
Jeff Clarke has been appointed as the new CEO of Avaya, marking the company's fourth CEO in five years. Clarke, who previously led Insurity, brings extensive experience from roles at Doxim, Travelport, Kodak, and others. Former CEO Patrick Dennis will transition to executive chair. Clarke aims to drive innovation and strengthen Avaya's position in enterprise communications.
Latest Enghouse Interactive news
Enghouse Acquires Aculab PLC - Enghouse Interactive
Enghouse Systems Limited, through its subsidiary Enghouse Holdings UK Limited, has acquired Aculab PLC, a UK-based provider of communications and AI software solutions. This acquisition expands Enghouse Interactive's product portfolio by adding Aculab's CPaaS solution and AI-driven products, enhancing their gateway business. The acquisition aims to leverage synergies between the companies to broaden Enghouse's market reach.
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