Lumoa: Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.
ThinkSurvey: ThinkSurvey assists in reaching first-time buyers and retaining them. Customer engagement and retention are enhanced effectively.
This comparison report of Lumoa vs. ThinkSurvey is based on a specific set of business needs and context. The comparison uses 518 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Lumoa and ThinkSurvey
Lumoa belong to a category of solutions that help Customer Feedback Management, whereas ThinkSurvey belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Lumoa covers Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
ThinkSurvey focuses on Market Research, Competitive Intelligence, Content Management, Engagement Management.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Lumoa and ThinkSurvey: Best activities based on customer satisfaction
Lumoa in Action: Unique Activities
What Are the key features of Lumoa for Customer Feedback Management?
"...Now everybody in the company understands what our customers wish and can make a link between customer feedback and what to do about it...." Peer review by Jarno Nousiainen, User Research Lead, Holvi
How does Lumoa address your Engagement Management Challenges?
"...Transactional surveys are used when measuring something about a specific interaction with a customer. ..." Customer Experience Blog Lumoa
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Lumoa peer evidence is 100% SMB and Mid-Market. ThinkSurvey peer evidence is 100% Enterprise.
| Lumoa | ThinkSurvey | |
|---|---|---|
| Peer score | 4.4 | 4.1 |
| Peer insights | 483 | 35 |
| Top industries |
Information Technology And Services 71.0%
Retail 21.0%
Health, Wellness And Fitness 6.0%
|
|
| SMB and Mid-Market | 100.0% | 0.0% |
| Enterprise | 0.0% | 100.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Lumoa news
Product News April 2025
Lumoa introduced several product enhancements in April 2025. The Ask AI feature now recognizes and lists all available data filters, streamlining targeted customer feedback analysis. Users can also apply reverse linear scales, addressing regional preferences where lower scores indicate positive outcomes. These updates improve Lumoas AI-driven customer experience analytics, offering greater flexibility and actionable insights.