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Compare Kommo vs Nextiva Customer Relationship Suite

Failure Risk Guidance Security Report ?

Failure Risk for Kommo low Failure Risk for Nextiva Customer Relationship Suite medium
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Comparison Summary

For Kommo vs Nextiva Customer Relationship Suite comparison, Our AI algorithm looked at 2481 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Kommo and Nextiva Customer Relationship Suite to solve their respective business needs.

Pros and cons of Kommo and Nextiva Customer Relationship Suite

Kommo is more suited to businesses that require Sales Call Management with Phone Calls and Lead Management with Phone Calls where as Nextiva Customer Relationship Suite is focused towards Helpdesk Management with Website and Sales Call Management with Phone Calls .

logo Kommo

Focus area

Kommo is better than Nextiva Customer Relationship Suite for

Software Failure Risk

  • low

logo Nextiva Customer Relationship Suite

Focus area

Software Failure Risk

  • medium

About

Empower your team to sell more effectively

Nextiva Customer Relationship Suite | Manage sales & customer support with one powerful CRM workspace.

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

55

48

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (36)

Read Reviews (25)

call recording

Read Reviews (23)

Read Reviews (20)

call analytics

Read Reviews (12)

Read Reviews (0)

lead management

Read Reviews (35)

Read Reviews (1)

contact list management

Read Reviews (30)

Read Reviews (10)

contacts history

Read Reviews (3)

Read Reviews (2)

engagement management

Read Reviews (29)

Read Reviews (16)

engaging and following up

Read Reviews (21)

Read Reviews (7)

communication management

Read Reviews (26)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (16)

Read Reviews (8)

sending & publishing communications

Read Reviews (7)

Read Reviews (2)

helpdesk management

Read Reviews (25)

Read Reviews (40)

social media management

Read Reviews (17)

Read Reviews (3)

social media analytics

Read Reviews (8)

Read Reviews (3)

managing social media account

Read Reviews (5)

Read Reviews (0)

workflow management

Read Reviews (11)

Read Reviews (8)

relationship management

Read Reviews (9)

Read Reviews (0)

generation of new leads

Read Reviews (9)

Read Reviews (0)

pipeline management

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (7)

Read Reviews (0)

discount management

Read Reviews (7)

Read Reviews (1)

promotion management

Read Reviews (7)

Read Reviews (1)

conversion management

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (12)

business development

Read Reviews (3)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (2)

follower management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (16)

proposal & quote management

Read Reviews (1)

Read Reviews (4)

account management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (4)

conference call management

Read Reviews (0)

Read Reviews (12)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

channel management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • offline

  • website

  • support groups

  • events

  • trade shows

  • mobile

  • chat

  • video

  • point of sale

  • on premises

  • mobile app

  • See 10 more

  • phone calls

  • e-mail

  • offline

  • website

  • support groups

  • events

  • trade shows

  • mobile

  • chat

  • video

  • point of sale

  • on premises

  • mobile app

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting