cuspera logo CUSPERA

Kickserv vs ServiceMax: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Kickserv vs. ServiceMax is based on a specific set of business needs and context. The comparison uses 2580 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kickserv and ServiceMax

Kickserv, ServiceMax, RazorSync, GorillaDesk, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kickserv covers Sales Document Management with Mobile, Contact List Management with E-Mail, Engagement Management, Workflow Management, etc.

ServiceMax focuses on Collaboration with Social Media, Training & Onboarding, Sales Document Management with Social Media, Workflow Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kickserv

Focus area

Software Failure Risk

  • medium

logo ServiceMax

Focus area

Software Failure Risk

  • medium

About

Kickserv | #1 Rated Field Service Management Software

Asset-Centric Field Service Management

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

46

49

Total Goals
(we found evidences for)

6

11

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


workflow management


contact list management


helpdesk management


engagement management

engaging and following up


billing and invoice management


relationship management


communication management

sending & publishing communications


generation of new leads


campaign management


competitive intelligence


lifetime value management


products & pricelist management



calendar management



loyalty management

identify target customers


pipeline management


trade show marketing


conversion management


payment management




lead qualification

lead qualification: technographic



customer feedback management




training & onboarding



social media analytics


social media management

social media analytics



knowledge management




advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve consistency

  • Scale best practices

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Grow market share

  • Establish thought leadership

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve visibility

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • social media

  • offline

  • on premises

  • print media

  • magazine

  • website

  • mobile

  • e-mail

  • user generated content

  • blogs

  • chat

  • Slack

  • games

  • mobile app

  • See 12 more
  • phone calls

  • social media

  • offline

  • on premises

  • print media

  • magazine

  • website

  • mobile

  • e-mail

  • user generated content

  • blogs

  • chat

  • Slack

  • games

  • mobile app

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting